For most digital phones, to Send:

• Step 1: Select Messages.
• Step 2: Select Send To or Send New.
• Step 3: Enter a mobile number.
• Step 4: Select Next.
• Step 5: Enter your message, select Next.
• Step 6: Select Options, and select Send.

Helpful Text Entry Tips:
When entering text, make sure you use the "alpha" (ABC or TAP) entry mode and not the "T9", "iTAP" or "WORD" entry mode. The "@" can be found under "sym" or "symbols". When entering numbers, make sure you use the "123" or "NUM" entry mode.

Here are a few ways to find out what is the cause :

• Check your account status: Type *111# and press SEND.
  Select Option 1 and then Option 2. If the status is "Barred", you need to reload your airtime value, to make an outgoing call.
• Your airtime may be insufficient. Check your current balance : type *111# and press SEND.
  Select option 1 and then option 1 again in the next menu. This should indicate your current airtime balance and network validity.
• Check your mobile phone network bar. If there are no bars or minimum number of bars, the network coverage of the area you are at is weak. You need to move to an area where the coverage is stronger.
• Check whether Line 1 or Line 2 is selected in your mobile phone. Your default line must be Line 1. If it is Line 2, please switch to Line 1.
• Check whether the "Message Center Number" is correctly set in your mobile phone. You may do this by accessing the "Message Settings" option in your "Messages" menu. Tune Talk's message center number is +60193900045
• The network may be congested. This could happen for a few reasons:
  - If it is an eve of a holiday
  - There may be a technical glitch with the network.
  Try to re-send message after a certain period of time, e.g., 15 minutes, 30 minutes, 1 hour.

You may have composed a message that has more than 160 characters. If the message has more than 160 characters, the 1st set will be charged according to 1 SMS, followed by the next 160 characters.
 
E.g. Message: "We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week."
The message above contains 207 characters. The 1st 160 characters will be charged as 1 SMS, followed by the next 47 characters, which will be charged as another SMS.
Altogether, the cost of this message was 2 SMS worth.

Check our text messaging rates here.

Your phone alerts you when you get a text message and displays an envelope icon on your screen.

Ensure that you have completed the text messaging troubleshooting process. If the problem still persists, send us an email at customer.care@tunetalk.com. Kindly provide the following details:
- Full Name
- NRIC / Passport Number
- Tune Talk Number
- Your Location

Most phones today, have the capability of receiving long text messages without any issue, as their capacity for each SMS has been increased. E.g., Nokia phones can receive a text message as long as 1000 characters. You should not have issue receiving a long message.
 
If your phone is not capable of receiving messages that are long, the message will be broken into few parts, with each part containing upto 160 characters (standard SMS characters).

If your phone is off, the message will be stored on the network for 72 hours.

You will get the message when you turn your phone on again. If you leave your phone off for more than 72 hours, the message will be deleted and you won't receive it. Either way, it won't cost you anything.

If your phone isn't in the coverage area, the message will be stored on the network for 72 hours.

You'll get the message when you re-enter the coverage area. If your phone is out of the coverage area for more than 72 hours, the message will be deleted and you won't receive it.

If your Inbox is full, the message will be stored on the network for 72 hours.

If your Inbox is full for more than 72 hours, the message will be deleted and you won't receive it. To make room for new messages, delete old ones. Just listen to your phone. It will warn you when your Inbox is full.

Here's how to send an international text:

• Go to the messaging menu on your phone.
• Choose Send New or Send Text.
• Enter the international phone number as you would dial it: e.g. 011 [country code] [area code] [mobile number].
• Type a message using your keypad. Press Next or Send

There may be several reasons to this:

• Your friend might not have text messaging enabled.
• Your friend's phone might also be having trouble with text messaging.
• If your friend is sure that text messaging is working, perhaps your phone is the problem; carry out the text messaging trouble-shooting process.
• If the problem still persists, send us an email at customer.care@tunetalk.com
• Kindly provide the following details:
  - Full Name
  - NRIC / Passport Number
  - Tune Talk Number
  - Your Location
  - Your friend's number
  

You'll receive a delivery failed alert if your message wasn't sent. You then have the option of sending the message again.

The number of stored text messages depends on how much memory your phone uses for other applications. Your mobile will warn you when it's memory is nearly full.
 
If your default memory is SIM card, you can store upto 20-160 character messages.

Nope. You must manually delete text messages from your inbox. We suggest you do so regularly. That way, you'll always have room to receive messages from friend's and family.