Mobile Number Portability (MNP) lets you keep your existing mobile phone number when you switch to a new mobile phone service provider. For more info on MNP click here.

It is a very simple process:

• Purchase a new Tune Talk SIM for RM5
• Get the dealer to register a temporary Tune Talk number
• Send the following details to our Customer Care department:
  - Full Name
  - NRIC Number
  - SIM ICCID (starts with 601999...)
  - Temporary Tune Talk Number
  - Original Mobile Number
  - Original Mobile Service Provider (Maxis, Digi, Celcom, XoX etc.)
• We will process your request. It should take 24 hours for the process to complete, depending on the response of your original Service Provider.

No, you only need to purchase a new Tune Talk SIM pack for RM5. It's that simple.

We will not charge you to switch, but your existing service provider might. So make sure you find out before you switch.

Switching your mobile number usually take 24 hours for the process to complete, depending on the response of your original Service Provider.

You may want to consider keeping access to both your old phone and your new Tune Talk phone until the switch-over is complete. That way you won't miss a single call or SMS.
 
Once the switch-over is complete, you won't have any service with your old service provider but you will be able to make and receive calls and SMS using your new Tune Talk service.

With number portability, your phone number is the only thing you are transferring to Tune Talk. Tune Talk offers basic features such as Voicemail, Call waiting, IDD, International roaming etc.

We will send a FREE text message to your phone notifying you that you are now a member of the mobile phone company with the happiest customers.

You can check if your NRIC is correctly registered with your current Service Provide by sending an SMS to the following:

For Celcom
CHECK<space><ID><space>NRIC send to 22099
where <ID> should be without any "-", spaces, or special characters.
 
For DiGi
CHECKID<space><ID> send to 2000
where <ID> should be without any "-", spaces, or special characters.
 
For Maxis
<ID> send to 22011
where should be without any "-", spaces, or special characters.

For U-Mobile
<ID> and send to 28011
where should be without any "-", spaces, or special characters.

If NRIC is not valid, you can then refer to your registered name against your bill (if available)