Terms & Conditions

Please read and understand these Terms & Conditions to various products and services

TOP UP PROMOTION TERMS AND CONDITIONS

The Tune Talk Top Up Promotion, hereinafter referred to as “Promotion” is subject to the following terms and conditions:

  1. Starting 14th January 2019 onwards, top up freebies will no longer available for all new activated & switched Tune Talk VALUE Prepaid Pack.
  2. However, these freebies will still be available for existing Tune Talk user that activated their mobile number before the mentioned date above and users that has yet to switch to the new Tune Talk Value Prepaid.
  3. This Promotion is valid for the existing Tune Talk Buddies Prepaid subscribers. Tune Talk VALUE Prepaid, Tone Excel, Tone Plus subscribers are excluded.
  4. Effective 00:01 1st September 2018, all top-ups will be subject to 6% Sales & Service Tax.
  5. Effective 00:01 6th September 2018, all Malaysian citizens will be exempted from 6% SST. SST exemptions are identified by legitimate and accurate SIM registration with Malaysian IDs such as MyKad or MyTentera.
  6. As of 1st September 2018, all top ups by non-Malaysian residents are inclusive of tax where applicable.
  7. To qualify for this Promotion, subscribers must top up airtime credit of RM30 and above in a single denomination.
  8. The Promotion offers FREE Data in a “Promo Bucket” with a respective validity period as per the below table. A Promo Bucket is the provision of a quoted amount of local on-net voice call minutes (shown in equivalent RM value) OR Data (shown in kB).
    Top Up Denomination
    Free Data
    Promo Bucket Validity
    RM 10
    - -
    RM 20
    - -
    RM 30
    4GB
    15 days
    RM 50
    8GB
    15 days
    RM 100 and above
    8GB
    15 days
  9. The Free Data from this Promotion only applies to local data and is not applicable for roaming data.
  10. Any excess usage above the stipulated allocation will first be utilised from an existing active Data Plan or if available, be charged at prevailing pay-per-use rates.
  11. In the case of multiple active data plans (e.g. Monthly Internet Plan and Free Data with Top Up), Freebies will always be exhausted before Monthly Internet Plans.
  12. Subscribers with an existing Promo Bucket from this Promotion that receives another Promo Bucket from this Promotion using the same Top Up denomination will have their previous Promo Bucket forfeited and a new Promo Bucket will become active, i.e. the newer Promo Bucket will take over the previous Promo Bucket. If the subscriber receives a Promo Bucket from this Promotion using a different Top Up denomination from the previous Promo Bucket, both Promo Buckets will be active with respective validity periods.
  13. Subscribers can check the status of their Free Promo Bucket by downloading the Tune Talk App or by dialing *134#.
  14. All queries pertaining to the above Promotion can be directed to Tune Talk’s Customer Care by calling 13100 or 03-2772 0000 from 8am to 10pm daily.
  15. All subscribers that participate in the Promotion are bound by the terms and conditions contained herein together with Tune Talks service terms and conditions, as and when so amended herein and any decisions made by Tune Talk shall be final and no further correspondence will be entertained.
  16. Where the terms & conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail.
  17. The terms and conditions herein shall be governed and construed in the laws of Malaysia and the subscribers agree unconditionally to the non-exclusive jurisdiction of Malaysia.
  18. Tune Talk reserves the right to amend the terms & conditions without any prior notice.
  19. The subscriber’s personal information is subject to the Personal Data Protection Act, 2010 requirements as stated here at https://www.tunetalk.com/my/en/ancillary/tnc/privacy-policy. Kindly refer to the link for detailed information and understanding of the scope of the privacy policy therein.
Response time: 0.83846211433411
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