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Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http: //eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.

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