Tune Talk - The Only Telco with TTPA Insurance

Top up RM50 or more monthly

TOP UP NOW

Check your eligibility

CHECK NOW

Plan ahead and Nominate your beneficiary

SUBMIT NOW

(optional)

Inform Loved Ones about the claim procedure

CLAIM PROCESS

Are you covered?

Do not insert ‘-‘ for MyKad No.

*Please note that the list will be updated on every 7th of the month.

ELIGIBILITY

Cooling Period

Sheila's number has been active for more than 2 months (60 days). She qualifies for the PA insurance

Top Up ≥ RM50

She tops up RM10 five times (total RM50) in August

Criteria is met

Sheila's number is active and she is automatically covered in September!

Remain Eligible

Sheila continues to top up RM50 every month to be eligible

NOMINATE BENEFICIARY

Fill Up Info

Download the Nomination Form and fill in the details

Email Tune Protect

Send the nomination form to hello.my@tuneprotect.com

Inform Loved Ones

Inform your nominees awaiting confirmation

CLAIM PROCEDURES (YOU/NEXT OF KIN)

Fill Up Info

Download the PA Claim Form and fill in the details

Supporting Documents

Prepare all the additional documents for further procedures

Notify within 14 Days

Send your PA Claim Form and the supporting documents to:
hello.my@tuneprotect.com
Call: 1-800-88-5753

GPA POLICY

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Frequently Asked Questions (FAQs)

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) - 31st January (11:00pm).

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly Top Up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What high risk occupations are not entitled for the Free PA Insurance Coverage?

Military and Law Enforcement
Pilot and Aircrew
Professional Sports
Workers utilising wood-working machinery
Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage

What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What high risk activities are not entitled for the Free PA Insurance Coverage?

Scuba Diving
Martial Arts
Racing (other than on foot)
Ice Hockey
Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber's personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Additional Tune Talk Policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Response time: 1.0845608711243

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