Customer Care Administrator (Inbound)
类别
客户服务
将角色报告定位到
Assistant Manager - Customer Care
Responsibilities
- Handle all inbound calls.
- Provide assistance through Live Chat support.
- Reply promptly to Customer’s Emails.
- Follow up with customer’s support requests through Web or Self-Care in a timely manner from general inquiry to technical assistance.
- Escalate the customer’s issues to higher level or respective department whenever necessary.
- Maintaining high standard of professionalism, quality and discipline at all time and adhering to assigned schedule
- To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time.
Requirement
- Required language(s): English, Bahasa Malaysia. Those who can also communicate in Mandarin will be an added advantage.
- Some experience specializing in Customer Service would be ideal, however fresh graduates may also apply as training will be provided.
- Applicants must be willing to work in Bukit Damansara, Kuala Lumpur and able to commute following the shift timings.
- Possess great attitude and good problem-solving skills.
- Exuberates confidence and is a fast leaner.
- Possess excellent communication and interpersonal skills.
- Ability to multitask.
- Must be able to work on shift over different hours/days.
现在申请
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