These Terms and Conditions (“Terms”) govern the use, earnings, and purchase of Tune Talk Points (“Points”) under the current Tune Talk prepaid services. They are supplementary to the Tune Talk Service Subscription Terms and Conditions. By participating in the Points program, you agree to be bound by these Terms.

1. ELIGIBLITY
   
   1. These Terms apply to all Tune Talk prepaid subscribers who earn, use, or purchase Tune Talk Points.
2. EARNING POINTS
   
   1. You can earn Points through the following ways:
      
      1. Top-Ups – You earn points every time you reload your Tune Talk prepaid credit. The number of points earned depends on the top-up amount.
      2. Purchasing Points – You can buy Points directly using credit cards, debit cards, or online banking (Tune Talk credit is not accepted for this purchase).
         

         Points	Price (RM)
         1000	RM10
         2500	RM25
         3500	RM35
         5000	RM50

      3. Games and Drama – You may also earn Points through eligible games and drama services available on Tune Talk App. These services follow their own specific terms and conditions for earning points. Refer to here for full details on the services.
3. USING POINTS
   
   1. Points can be used to:
      
      1. Redeem Tune Talk rewards such as
         
         • Data
         • Voice Calls
         • Validity
      2. Participate in exclusive Tune Talk promotions and offers.
      3. To check Points balance, dial *111# direct from your Tune Talk number.
4. POINTS EXPIRY
   
   1. Points will expire 2 years from the end of the month they were collected.
   2. Refer table for date calculation:
      

      Month of Points collected	Total Points collected	Expiry Date
      Within January 2018	1000	31st January 2023
      Within February 2018	200	29th Feb 2020
      Within March 2018	150	31st March 2020

5. REDEMPTION NOTICE
   
   1. If you redeem the 120GB Yearly Data Goodie (10GB/month for 12 months), your existing data plan will be overridden. Unused data will be lost, and no refunds or replacements will be provided.
6. POINTS FORFEITURE
   
   1. You will lose all accumulated Points if:
      
      1. You port-out your number to another provider.
      2. Your Tune Talk account expires or deactivates.
   2. Switching between any Tune Talk Tariffs (e.g TT Jimat ↔ TT Epik) does not cause any loss of Points.
7. ACOUNT INTEGRITY AND FRAUD
   
   1. Tune Talk may suspend, block, or cancel your Points and/or services without prior notice if:
      
      1. Points are used or acquired fraudulently or commercially without permission.
      2. If there’s any violations of applicable laws or service terms.
      3. Your account registration is found to be false, misleading, or unauthorized.
   2. Accounts are subject to verification and audit.
8. CUSTOMER SUPPORT
   
   1. For support or enquiries, please contact Tune Talk Customer Care via:
      
      1. Phone: 13100 or 03-2771 7000
      2. Operating Hours: 8.00 AM to 10.00 PM daily
      3. Live Chat: tunetalk.com/livechat
9. LANGUAGE AND LEGAL JURISDICTION
   
   1. In case of discrepancies between language versions of these Terms, the English version prevails. These Terms are governed by Malaysian law, and any disputes shall fall under the non-exclusive jurisdiction of Malaysian courts.
10. PRIVACY
    
    1. Your personal data is protected in accordance with the Personal Data Protection Act 2010 (“PDPA”). For details on how your personal information is collected, used, disclosed, and safeguarded, please refer to the Tune Talk Privacy Policy, which is an integral part of these Terms and Conditions.