如何查询我的账户余额？
以下是一些查询账户余额的方法:
- 自动语音应答系统 (IVR) : 拨打 13101 再按照以下步骤进行：
首先, 选择您的首选语言
选择 选项1 – 账户详情
选择 选项1 – 余额和有效期
若想要重复一遍，可以按1 - 短信功能USSD 目录 : 输入 *133# 后按发送键
- 登入Self Care 账户。然后按照以下步骤进行：
选择 手机号码
点击我的个人资料
我会收到账单摘要吗？
是的。您可以通过您的Self Care账户查看过去90天的使用情况。只需点击“我的使用情况”选项卡，然后选择“通话数据记录”选项卡即可。
我可以追踪每月通话时间吗?
可以。您可以通过您的Self Care账户查看过去一个月的使用情况。只需点击“我的使用情况”选项卡，然后选择“通话数据记录”选项卡即可。
为什么我的信用卡不被接受？
在网上购买SIM卡配套，我们只能接受由本地银行所发放的信用卡。
Does my account balance have an expiry?
Yes, it varies based on every top-up as per table below:
| Top Up | Validity |
| RM5 | 5 days |
| RM10 | 10 days |
| RM20 | 20 days |
| RM15 | 20 days |
| RM30 | 30 days |
| RM50 | 50 days |
| RM100 | 100 days |
After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.
Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.
You can always check your validity and SIM expiry by calling *133#.
