2024 年 7 月 19 日
定期维护活动
为了更好地为您服务，我们将在 12 月 11 日进行系统维护活动，这将导致网络停机时间在凌晨 1:30 至 8:30 。
任何不便敬请谅解。
2024 年 7 月 19 日
定期维护活动
为了更好地为您服务，我们将在 12 月 11 日进行系统维护活动，这将导致网络停机时间在凌晨 1:30 至 8:30 。
任何不便敬请谅解。
2024 年 7 月 5 日
BQoES 2024 and CSS 2024 – MCMC Survey
MCMC will be conducting the Broadband Quality of Experience Survey 2024 (BQoES 2024) and Consumer Satisfaction Survey 2024 (CSS 2024) – Public Cellular Service and Broadband Access Service to collect data on consumer experiences and perceptions of telecommunication service delivery.
The survey will run from 4 July to 30 November 2024 and will be conducted online. Malaysian consumers aged 15 and above are invited to participate by accessing the survey portal on any device via the provided QR code or link.
The data collected through this online platform are SSL encrypted, stored locally in a password-protected database, and IP addresses are not collected. To protect your privacy, it is recommended to clear your computer’s cache and browser history after completing the survey.
Please note that the purpose of this survey is solely for data collection. No personal data, such as full names, credit/debit card, or bank details, will be collected. No money will be solicited, and no sales will be conducted. Participation is voluntary, but the cooperation of the public is greatly appreciated.
Any changes to the survey duration will be announced on the MCMC website: www.mcmc.gov.my.
2024 年 5 月 6 日
Experience the Beat: Tune Talk Presents the LOOP Music Festival!
Kuala Lumpur, 2 May 2024 – Get ready to groove as Tune Talk unveils its latest extravaganza, the LOOP Music Festival campaign, happening now until its concert finale 11 May 2024. Dive into a world of exclusive perks tailored for Tune Talk subscribers.
“The LOOP Music Festival is not just an event; it’s a bespoke journey for those thatseek an audio escape, promising a unique and unforgettable fusion of music, art, and culture for our valued subscribers,” says Joseph Lim, Chief Marketing Officer of Tune Talk.
The rhythm of the city comes alive at the LOOP Music Festival 2024!This festival promises to be a symphony of sensations. Announced back in February, the festival boasts a stellar lineup of iconic performers such as Dato’ Sri Siti Nurhaliza, Dayang
Nurfaizah, Masdo, XPDC, Noraniza Idris, and more, guaranteeing a musical journey like no other.
In line with our commitment to always embrace local talent, Tune Talk proudly supports this celebration. Brace yourself as Tune Talk unveils captivating experiences at the LOOP Music Festival, catering to both subscribers and music enthusiasts alike.
Participation is as easy as hitting play: Tune Talk customers simply need to download or open the Tune Talk app and redeem 300 Tune Talk Points to earn a chance to win exciting prizes, including RM10 KFC vouchers, right from the app. With a maximum of 5 entries per day, every day is another opportunity to win big.
Each week, 25 lucky winners will be randomly drawn, with announcements made on Tune Talk’s Facebook and Instagram channels, so keep a lookout because you could be one of the winners!
This electrifying campaign is open to all Tune Talk subscribers. Join us as we embark on this thrilling musical journey together, only with Tune Talk!
2024 年 4 月 17 日
Tune Talk Goes All-in on AWS to Delight Customers with Cloud-First Strategy and Artificial Intelligence Solutions
17 April 2024, Kuala Lumpur – Tune Talk, Asia’s fastest-growing Mobile Virtual Network Operator (MVNO), is pleased to be Malaysia’s first MVNO to announce that it is all-in on Amazon Web Services (AWS), an Amazon.com company, to optimize its network services and reimagine the end customer experience by embracing innovation with a cloud-first strategy. Tune Talk aims to digitally disrupt the Malaysian telco market by introducing fresh loyalty benefits and discounts, and remain competitive via unique 5G and Artificial Intelligence (AI)-powered offerings tailored for customers seeking value.
A Collaboration Built on Innovation
In the global telco industry marked by rapid technological evolution and increasing customer demands, where traditional approaches are giving way to more agile, cloud-based solutions, Tune Talk’s cloud-first move with AWS represents a strategic alignment with its commitment to digital innovation.
By migrating all of its IT workloads to AWS, Tune Talk will leverage AWS’s robust infrastructure, unparalleled scalability, and advanced cloud services to deliver in-country network services with enhanced resiliency, security, efficiency, and performance. Building on AWS cloud will enable Tune Talk to optimize operations, reduce costs, and respond to the needs of its extensive and diverse customer base of over one million subscribers with agility.
Venturing into the Future of Telco
Tune Talk plans to experiment with AWS’s AI and Machine Learning (ML) capabilities powered by Amazon SageMaker to provide operational foresight to potential network issues, with the aim of having self-healing network operations that reduce downtime by 2024. Using a purpose-built data lake built on Amazon S3 to store, analyze, and gain actionable insights from its data, Tune Talk will have a 360-degree view of its customers, allowing for more effective, personalized campaign management and collaboration across its industry partners.
With an eye on the future, the aspiring digital lifestyle telco operator plans to venture into Generative Artificial Intelligence (AI) to elevate Tune Talk’s service offerings with predictive analytics capabilities, providing customers with more engaging experiences. Since 2021, Tune Talk has implemented a data-centric business strategy focusing on transforming insights gathered from subscribers into a bespoke brand user experience, including curating unique online and in-person initiatives for specific target markets.
This initiative will enable Tune Talk to offer more efficient and engaging customer interactions, and provide immediate and relevant customer support through intelligent virtual assistants and chatbots, leveraging AWS services such as Amazon Lex, which enables customers to build bots with conversational AI, and Amazon Polly, which turns text into lifelike speech.
“By migrating all our workloads from on-premises to AWS, Tune Talk is not just moving data and voice, but adopting a tech-focused business approach with an updated, more reliable network infrastructure powered by cloud technology,” said Dajmarehan Zolkipli, Chief Financial Officer and acting CEO of Tune Talk. “Leveraging AWS AI technology to tap into the wealth of opportunities that come with advanced analytics and machine learning will be a game-changer, positioning Tune Talk to boost revenues and unlock new revenue streams with increased speed to market, and to offer targeted and unique lifestyle services on 5G to our customers.”
“Telcos today are enabled by cloud to deliver differentiated solutions and experiences, make faster business decisions, and unlock new revenue opportunities,” said Azhar Abdullah, Head of Enterprise Business, AWS Malaysia. “Going all-in on AWS enables Tune Talk to leverage AWS’s broad functionality and innovative approach to provide comprehensive 5G and AI/ML services, streamline costs, and improve efficiencies, with the upcoming AWS infrastructure Region in Malaysia further enabling local data storage and lower latency. We are proud to support Tune Talk’s mission to become a preferred digital lifestyle telecommunications company that delights customers, while growing securely and at scale.”
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