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23 Feb, 2024 Integration Activity in several areas More Info

Top Up & Earn Points

Want to find out what you can use these points for? Find out more about Tune Talk Rewards here.

Validity Period

5 Days

Validity Period

30 Days

Validity Period

10 Days

FREE RM50,000 PA Insurance

Validity Period

50 Days

Validity Period

20 Days

FREE RM50,000 PA Insurance

Validity Period

100 Days

Validity Period

20 Days

FREE RM50,000 PA Insurance

Validity Period

200 Days

Frequently Asked Questions (FAQs)

How do I top up my Tune Talk account?

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

If I have a dispute on the top up amount, what do I do?

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

How does Top Up credit validity work?

At the time of top up, your account validity period may be extended by number of days reflected by the top up amount made. This extension does not stack with your current validity period; your validity end date will be, whichever is later. For avoidance of doubt, if you have 10 days of account validity remaining and you top up RM5, your validity period will still be 10 days.

Example 1:
RM10 x 10 times within the same day= 10 days
RM100 x 1 = 100days

Where can I get a Top Up Card or electronic PIN vouchers?

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

Is there a minimum top up amount to keep my account active?

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

When I Top Up how many days of validity do I get?

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

How do I top up my Tune Talk account?

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Where can I get a Top Up Card or electronic PIN vouchers?

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

If I have a dispute on the top up amount, what do I do?

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

Is there a minimum top up amount to keep my account active?

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

How does Top Up credit validity work?

At the time of top up, your account validity period may be extended by number of days reflected by the top up amount made. This extension does not stack with your current validity period; your validity end date will be, whichever is later. For avoidance of doubt, if you have 10 days of account validity remaining and you top up RM5, your validity period will still be 10 days.

Example 1:
RM10 x 10 times within the same day= 10 days
RM100 x 1 = 100days

When I Top Up how many days of validity do I get?

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Terms and Conditions (T&Cs)

Discover More

You can top up via

Go Back

Tune Talk Partners

Plan to top up your mobile number or switch to Tune Talk? We are more than happy
to assist you personally! Locate our partners near you.

  • e-Top Up Denominations
  • Top Up Voucher Denominations

Validity Period

5 Days

Validity Period

10 Days

Validity Period

20 Days

Validity Period

20 Days

Validity Period

30 Days

Validity Period

50 Days

Validity Period

100 Days

Validity Period

5 Days

Validity Period

10 Days

Validity Period

30 Days

Validity Period

50 Days

You can top up at the following banks (Website & ATM)

maybank
citi bank
cimb
kuwait finance house
rhb
ARGO Bank
Bank Muamalat
bank rakyat
Public Bank
ambank
bsn
UOB
alliance bank
bank islam
maybank
citi bank
cimb
kuwait finance house
rhb
ARGO Bank
Bank Muamalat
bank rakyat
Public Bank
ambank
bsn
UOB
alliance bank
bank islam

Find our top up terminals at these places

7 Eleven
Shell
Giant
Petronas
Tesco Lotus
BHP
coldstorage
Caltex
watsons
guardian
speedmart
KK Mart
24xpress
ECN
Chois
Orange
Servay
Happy Mart
I-Play Gadget
Petron
Aeon Big
Aeon
Mynews
Mobility One
7 Eleven
Shell
Giant
Petronas
Tesco Lotus
BHP
coldstorage
Caltex
watsons
guardian
speedmart
KK Mart
24xpress
ECN
Chois
Orange
Servay
Happy Mart
I-Play Gadget
Petron
Aeon Big
Aeon
Mynews
Mobility One

You can also top up via e-Wallet

Touch n Go
Boost
Grab Pay
Shopee Pay
Touch n Go
Boost
Grab Pay
Shopee Pay

Auto top up via

Choice of standing instructions

dial-threshold

Dial Threshold

The default amount is RM10. Once your Tune Talk mobile prepaid credit drops below RM10, an automatic top up will be triggered.

weekly

Weekly

Select the day of the week that you would like to receive your automated top up. At the time of registration, if the day selected has already passed, the automatic top up will be applied on the following week.

validity expiry

Validity Expiry

When your Tune Talk mobile prepaid credit validity reaches the selected number of days before expiry, an automatic top up will be triggered based on the selected criteria. In the event that your validity has already expired at the time of registration, the top up will be applied immediately.

monthly

Monthly

Select the calendar date of the month you would like to receive your automated top up. At the time of registration, if the date has already passed, the automatic top up will be applied the following month.

 

Note: The "End of Month" selection means the last day of any calendar month i.e. 29th (for leap years), 30th or 31st.

How do I activate the Physical Top Up Voucher?