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23 Feb, 2024 Integration Activity in several areas More Info

Traveller

What is Malaysia Traveller SIM?

Malaysia Traveller SIM is an internet sim pack by Tune Talk that consists of 3 data plans for travellers who are visiting Malaysia. Travellers are given the choice to purchase Travel LITE SIM, Travel FAST SIM or Travel UNLIMITED SIM.

Can I continue to use the Malaysia Traveller SIM after the validity expires?

Yes, you can continue using the Malaysia Traveller SIM. Just reload and subscribe to Tune Talk data plan via Tune Talk App to stay connected.

What do I get when I purchase the Malaysia Traveller SIM package?
Pack Travel LITE Travel FAST Travel UNLIMITED
Price RM25 RM35 RM50
Data Allocation 15GB High-Speed Data 35GB High-Speed Data Unlimited Data

* (FUP: 60GB)
9am – 5pm (12Mbps)
Else 6Mbps
Calls N/A Unlimited calls to all networks Unlimited calls to all networks
Global Bundle RM5 Tune Talk credit N/A N/A
Hotspot Shared with 15GB Base Quota Shared with 35GB Base Quota Additional 6GB Hotspot
Basic Internet 10GB Basic Internet @ 256kbps 10GB Basic Internet @ 256kbps 10GB Basic Internet @ 256kbps
Validity 15 Days 30 Days 30 Days
How do I activate my SIM card?
  • Insert your SIM upon arriving in Malaysia
  • Dial 13101 to activate your SIM
  • Enable mobile data
How do I make International calls?

Just dial <00><country code><mobile number> and enjoy our IDD rates as low as 12sen/min

How to view my data and airtime balance?
  • Dial *134# for data balance 
  • Dial *133# for airtime balance
How much is the charge for International SMS?

Subject to country rate.

How long will it take to deliver the Malaysia Traveller SIM to my address?

Shipping outside Malaysia/International shipping

  • International shipping is currently not available.
  • Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.

Shipping within Malaysia

  • Shipping within Malaysia costs RM6. At the moment, international shipping is not available. 
  • Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
  • A minimum of 7 days in advance is required to place an order.
  • Your order will arrive anytime within 3 to 5 working days.
  • If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
  • To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
Where can I get top-up for my Malaysia Traveller SIM?

Download the Tune Talk App or visit https://www.tunetalk.com/prepaid/top-up/ to top up

My order hasn’t arrived, what do I do?

If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:

  • Full name
  • Passport number
  • Order number & date of order
  • Date & time of arrival 
  • Destination of arrival
  • Place of stay in Malaysia (e.g: name of hotel)
  • Contact number
Who can I contact if I have inquiries about my order?

If you have any inquiries about your order, please email us at customer.care@tunetalk.com and ensure the following details are included in your mail:

  • Full name
  • Passport number
  • Order number / Transaction ID
Who should I contact if my sim is not working?

You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.

How much is the cost for shipping?

Shipping within Malaysia costs RM6. At the moment, international shipping is not available. Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.

What do I need to do if my sim is not receiving any data connection?
  1. Select “Activate SIM
  2. Select “Register this SIM” and click “Skip” promo code
  3. Select “Get a New Number
  4. Select “Physical SIM
  5. Scan your SIM barcode
  6. Scan your Passport or MyKad (for Malaysians)
  7. Fill in User’s Details
  8. Complete Face Recognition and your SIM is now registered!