Who is eligible to purchase the Local Traveller SIM?
Non – Malaysians whom travelling to Malaysia with Passport aged 12 and above. They need to present their Passports at the Tune Talk outlets in selected airports for SIM collection and SIM registration.
What does the Local Traveller SIM offer?
| LITE PLAN 30 days validity |
POWER PLAN 30 days validity |
| 15GB (Hi-Speed Internet) |
20GB (Hi-Speed Internet) |
How do I activate the SIM card?
Just dial 13100 to activate your SIM card
How to check my airtime balance?
Just dial *133# to view your current airtime balance.
How to view my data balance?
Simply dial *134# to view your data balance.
How do I make International calls?
Just dial <00> and enjoy our IDD rates as low as 12sen/min
How much will I be charged for International SMS?
International SMS to any country costs 15 cent/SMS.
How long is the validity of my Local Traveller SIM?
- Lite Plan SIM is valid for 30 days.
- Power Plan SIM is valid for 30 days.
How do I top up my Local Traveller SIM?
Please refer link for the details.
What do I do if my SIM has not received any data connection?
Kindly check your internet setting. Please refer this link.
Who do I contact if my SIM is not working?
How much is the shipping fee?
It will cost you for RM12 for international shipping and RM8 for local shipping.
How long does the delivery take?
- International Shipping – Your order will delivered within 14 working days.
- Local Shipping – Your order will delivered within 3 – 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- If you place your order over the weekend or on a public holiday, we will process the orders on the next business day.
To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is at home to sign for the delivery, delivery terms will be based on your local postal service.
Who do I contact regarding my order?
If you have any order inquiries, please email us to customer.care@tunetalk.com and include following details:
- Full name
- Passport number
- Order number / Transaction ID
What do I do if my order has not arrived?
If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
