Help I cannot make a call/send a text message!
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
I cannot make outgoing calls. What is the cause?
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.
My calls keep getting disconnected in the middle of a call or when I just start talking. What is the cause?
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
