Benefits of eSIM
Instant Setup
No more waiting for a physical SIM or visiting in-stores. Activate instantly.
No SIM card hassle
No need to swap or worry about losing SIM cards. Keep using your Tune Talk number without adding more SIM cards into your device.
Long-lasting
eSIMs will outlast physical SIMs. No more wear and tear, worrying about replacements!
Eco-friendly
eSIMs are more sustainable because it reduces production and need for SIM cards. When you switch, you go green.
Convenience
at your fingertips
eSIM is a digital SIM that can be embedded in your devices, so there’s no need to apply for a physical SIM in-store. Switch easily and simplify the way you stay connected with Tune Talk eSIM!
Check eSIM Compatibility
Verify your device supports eSIM — takes under 30 seconds.
Request eSIM
Pick your plan and request your eSIM fully online — no store visit needed.
Activate eSIM
Scan the QR code or follow the in-app steps to connect instantly.
01
Is your Device eSIM compatible?
Find your device model
Not sure? Look for Add eSIM or Add Cellular Plan under your device Settings → Cellular or Mobile Data.
Common compatible devices
02
How to start using the eSIM
Step 1
Install the latest version of Tune Talk App.
Step 2
Choose Buy a SIM and select eSIM.
Step 3
Select New Mobile Number and pick your preferred plan. Top up if needed.
Step 4
Review your selection and tap Proceed.
Step 5
Fill in your details as prompted. Complete phone number verification, review order summary and tap Confirm.
Step 6
Upon successful registration, scan QR code within your confirmation email and activate your eSIM in the Tune Talk App.
Step 1
Log into Tune Talk App > More > Extra Services > SIM Replacement
Step 2
Switch from Physical to eSIM > Select your number > I need a new SIM > eSIM
Step 3
(Optional) Select Top Up amount > Confirm
Step 4
Fill in user details > Verify number > Confirm
Step 5
Check summary, tick checkboxes > Confirm
Step 6
Complete registration by activating eSIM on the app. Scan QR code in your confirmation email and done!
How to Install your eSIM?
that contains the unique SIM profile for your device.
For iOS devices:
- Go to Settings
- Select Mobile Data/Mobile Service
- Select Add eSIM
- Click Use QR Code and scan the eSIM QR Code
For Android devices:
- Go to Settings
- Select Connection
- Select SIM Manager
- Select Add eSIM
- Click Scan QR Code and scan the eSIM QR Code
Frequently Asked Questions (FAQs)
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.
Tune Talk eSIM can be purchased via the Tune Talk App or Tune Talk Website.
Both New and Existing Tune Talk users are eligible to purchase eSIM.
Yes, you can switch your SIM by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you wish to replace.
- Click “I need a new SIM” and then “Physical SIM”.
- The new SIM will be delivered to you within 5 – 7 working days.
- An email with steps to activate the SIM will be sent to you within 24 hours.
For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.
Yes. To transfer/switch your eSIM to other devices, you can purchase a new eSIM profile via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Switch your Device” and select the number you want to retain.
- Click “I need a new SIM” and then “eSIM”.
- An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
- Install the new eSIM profile into your new device accordingly.
Below are a few possible reasons why you are experiencing issues with your eSIM:
- Your device is not compatible with eSIM.
- Your eSIM profile was installed before registration was completed.
- Your eSIM profile was installed before port-in was completed.
- Your Tune Talk Account status is inactive.
For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.
If your eSIM profile fails to download, you may opt to enter your eSIM profile manually.
An email with the Manual Code along with QR Code will be sent after the purchase. Below are the steps to insert it manually:
- For Android (labels may differ based on manufacturers):
- Go to “Settings“
- Select “Connection“
- Select “SIM Manager“
- Select “Add eSIM“
- Click “Manual Enter”
- Key in the “Manual Entry” code provided in the email
- For iOS:
- Go to “Settings“
- Select “Mobile Data/Mobile Service“
- Select “Add eSIM“
- Click “Use QR Code“
- Click “Enter Details Manually“
- Key in the “Manual Entry” code provided in the email
Tune Talk eSIM is priced at RM10.
HERE is the list of devices that are compatible with Tune Talk eSIM.
Yes, you can switch to eSIM by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Services”
- Click “SIM Replacement”
- Click “eSIM” and select the number you wish to replace.
- Follow the instructions accordingly.
For further assistance, contact our Customer Care by dialing 13100 or 03-27717000.
When you remove the eSIM from your device, you will experience loss of cellular connection and no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with eSIM replacement via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you want to keep.
- Click “I need a new SIM” and then “eSIM”.
- An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
- Ensure the eSIM activation has been completed before installing the eSIM profile.
You will need to do a SIM replacement to keep the existing number and install it on a new device. Kindly contact our Customer Care to assist you with number deactivation before you proceed with SIM replacement.
After your eSIM is successfully purchased, an email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed. Activation is to be done via the Tune Talk App.
You can reach out to our Customer Care team via:
- Dial 13100 or 03-27717000
- Live Chat via Tune Talk Website
- Visit our Tune Talk kiosk at Wisma Tune
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.
Tune Talk eSIM is priced at RM10.
Tune Talk eSIM can be purchased via the Tune Talk App or Tune Talk Website.
HERE is the list of devices that are compatible with Tune Talk eSIM.
Both New and Existing Tune Talk users are eligible to purchase eSIM.
Yes, you can switch to eSIM by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Services”
- Click “SIM Replacement”
- Click “eSIM” and select the number you wish to replace.
- Follow the instructions accordingly.
For further assistance, contact our Customer Care by dialing 13100 or 03-27717000.
Yes, you can switch your SIM by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you wish to replace.
- Click “I need a new SIM” and then “Physical SIM”.
- The new SIM will be delivered to you within 5 – 7 working days.
- An email with steps to activate the SIM will be sent to you within 24 hours.
For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.
When you remove the eSIM from your device, you will experience loss of cellular connection and no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with eSIM replacement via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you want to keep.
- Click “I need a new SIM” and then “eSIM”.
- An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
- Ensure the eSIM activation has been completed before installing the eSIM profile.
Yes. To transfer/switch your eSIM to other devices, you can purchase a new eSIM profile via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Switch your Device” and select the number you want to retain.
- Click “I need a new SIM” and then “eSIM”.
- An email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed.
- Install the new eSIM profile into your new device accordingly.
You will need to do a SIM replacement to keep the existing number and install it on a new device. Kindly contact our Customer Care to assist you with number deactivation before you proceed with SIM replacement.
Below are a few possible reasons why you are experiencing issues with your eSIM:
- Your device is not compatible with eSIM.
- Your eSIM profile was installed before registration was completed.
- Your eSIM profile was installed before port-in was completed.
- Your Tune Talk Account status is inactive.
For further assistance, contact our Customer Care by dialing 13100 or 03 27717000.
After your eSIM is successfully purchased, an email with the new eSIM profile along with steps to activate and install the eSIM will be sent to you within 5 minutes after purchase is completed. Activation is to be done via the Tune Talk App.
If your eSIM profile fails to download, you may opt to enter your eSIM profile manually.
An email with the Manual Code along with QR Code will be sent after the purchase. Below are the steps to insert it manually:
- For Android (labels may differ based on manufacturers):
- Go to “Settings“
- Select “Connection“
- Select “SIM Manager“
- Select “Add eSIM“
- Click “Manual Enter”
- Key in the “Manual Entry” code provided in the email
- For iOS:
- Go to “Settings“
- Select “Mobile Data/Mobile Service“
- Select “Add eSIM“
- Click “Use QR Code“
- Click “Enter Details Manually“
- Key in the “Manual Entry” code provided in the email
You can reach out to our Customer Care team via:
- Dial 13100 or 03-27717000
- Live Chat via Tune Talk Website
- Visit our Tune Talk kiosk at Wisma Tune
