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Roaming & IDD

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What do Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.