Learn How to Switch | Tune Talk - Malaysia Mobile Prepaid

Keep your mobile number and switch to Tune Talk

Physical SIM
eSIM

Via Website

Via Website

Purchase Tune Talk SIM via Tune Talk website

Once received Tune Talk SIM, download Tune Talk App

Check your email and get the Order Barcode

Select ‘Scan your Order Barcode’ and complete your SIM activation

Reply the SMS to confirm the switch process

Check your switch status via App

Swap your old SIM with Tune Talk SIM

Via Tune Talk App

Via Tune Talk App

Purchase Tune Talk SIM via Tune Talk App

Once received Tune Talk SIM, go to My History page to complete your registration

Reply the SMS to confirm the switch process

Check your switch status via App

Swap your old SIM with Tune Talk SIM

Via Website

Via Website

Purchase Tune Talk eSIM via Tune Talk website

Download the Tune Talk App

Check your email and get the eSIM QR Code

Select ‘Active SIM’ followed by ‘Scan your eSIM QR Code’ to complete the registration

Live Chat us your MyKad/Passport, Switch Mobile Number, and eSIM Serial Number

Reply the SMS to confirm the switch process

Our customer executive will ensure your correct mobile number is reflect on your eSIM profile

A confirmation email will be send to you

Now you can scan the eSIM QR code and install it to your phone

Via Tune Talk App

Via Tune Talk App

Purchase Tune Talk eSIM via Tune Talk App

Go to My History page to complete your eSIM registration

Live Chat us your MyKad/Passport, Switch Mobile Number, and eSIM Serial Number

Reply the SMS to confirm the switch process

Our customer executive will ensure your correct mobile number is reflect on your eSIM profile

A confirmation email will be send to you

Now you can scan the eSIM QR Code and install it to your phone

Before submitting your Switch (Port-In) request, please ensure that:

Prepaid Number

Prepaid Number

Your mobile number is not barred by any service provider.
Make sure you are not bound to any prepaid contract (credit advance or phone contract).
Only an active mobile number is allowed to switch.
Mobile number is registered under your name.
MyKad or passport provided is the same as what was registered with your current service provider.

Confirm your switch request with your current telco via SMS

Once you have received the SIM card, scan your Order Barcode/eSIM QR code via the App

Follow App instructions to self-register and submit switch request

Receive a confirmation SMS from your telco within the same day

Reply the SMS to confirm the switch request

*Make sure you reply within the deadline given. Your reply is case sensitive.

Swap your old SIM with Tune Talk SIM card when your current service is terminated.

Check switch status via App

The switch process will take about 48 hours to complete

Once switching is successful, you may transfer your contacts from the old SIM to your phone (if necessary)

Once your current service is terminated, swap the old with Tune Talk SIM card

Frequently Asked Questions (FAQs)

What is “Switch to Tune Talk” (MNP/Port-In)?

It lets you keep your current number when switching to Tune Talk.

Where can I switch to Tune Talk?

You can switch through:

Tune Talk App
Any Tune Talk authorised dealer

Do I need to terminate my current line first?

No. Please keep your current line active until your switch to Tune Talk is complete.

What should I do during the switching process?

Reply to the SMS confirmation from your current telco within the specified deadline
Ensure your current line remains active
Wait until your old SIM stops working before inserting the Tune Talk SIM

Important: Do not use the new Tune Talk SIM until the port-in is fully complete.

When can I start using my new Tune Talk SIM?

Use your Tune Talk SIM only after your current line is disconnected and the port-in is complete.

What happens to my existing credit, rewards, or subscriptions?

Any credit, rewards, or subscriptions with your current provider will not be transferred.

What should I do if my SIM is not working after switching?

Restart your device and check that the SIM is inserted properly
Manually search for “TUNETALK” in your network settings
Set your APN to “tunetalk”
If the issue persists, contact Tune Talk Customer Care for assistance

Can I buy a SIM card and switch online?

Yes. Buy your SIM in the Tune Talk App, and add a plan or reload in the same order.

For further assistance, contact Tune Talk Customer Care through the Tune Talk App or visit your nearest authorised dealer.

What do I need before switching to Tune Talk?

Please make sure:

Your mobile number is active
You have no outstanding or overdue bills with your current provider
You are not under an active contract
You are the registered owner of the mobile number
Your ID details match those registered with your current telco

How do I switch to Tune Talk?

Open the Tune Talk App, choose Switch to Tune Talk (MNP/Port-In), enter your number, and complete KYC. You can also order your SIM in the app.
Reply to the confirmation SMS from your current provider on time. Settle any outstanding charges if needed.
When your current line is disconnected, insert your Tune Talk SIM or activate your eSIM.

Important: Do not use the new SIM until the port-in process has been completed successfully.

How long does the switching process take?

It usually takes up to 48 business hours. Your current line should stay active until the switch is complete.

How do I check my port-in status?

You can check your status through:

Tune Talk App
SMS notification from your current provider
Tune Talk Customer Support

Will my WhatsApp, TAC, or OTP still work?

Yes. WhatsApp, TACs, and OTPs should continue working after the switch. Some apps may ask you to verify your number again.

Why was my port-in request rejected?

You will receive an SMS from your current provider with the reason. See the table below for common causes and what to do next.

Rejection Reason	What to Do
Did not reply to port-out confirmation SMS	You will receive another SMS within 24 hours. Reply before the deadline. If you do not receive it, resubmit through the Tune Talk App, visit a dealer, or contact customer service.
Outstanding or overdue bills / credit limit exceeded	Settle all outstanding payments with your current provider, then resubmit your request.
Active contract with current provider	Contact your provider to end the contract and pay any penalties or wait for it to expire before resubmitting.
Incorrect or incomplete ID details (Name, NRIC/Passport, Mobile Number, etc.)	Make sure the details submitted to Tune Talk match your current provider’s records, then resubmit.
Current line or supplementary line(s) inactive	Contact your current provider to reactivate the line, then resubmit your request.

Can I switch my supplementary lines together with my principal line?

Yes, if:

All supplementary lines must be ported in together with the principal line
All line holders must respond to the confirmation SMS within the specified timeframe
If any one line fails to meet the required criteria, none of the lines will be ported in

Or detach the supplementary lines first and submit each one separately.

What is “Switch to Tune Talk” (MNP/Port-In)?

It lets you keep your current number when switching to Tune Talk.

What do I need before switching to Tune Talk?

Please make sure:

Your mobile number is active
You have no outstanding or overdue bills with your current provider
You are not under an active contract
You are the registered owner of the mobile number
Your ID details match those registered with your current telco

Where can I switch to Tune Talk?

You can switch through:

Tune Talk App
Any Tune Talk authorised dealer

How do I switch to Tune Talk?

Open the Tune Talk App, choose Switch to Tune Talk (MNP/Port-In), enter your number, and complete KYC. You can also order your SIM in the app.
Reply to the confirmation SMS from your current provider on time. Settle any outstanding charges if needed.
When your current line is disconnected, insert your Tune Talk SIM or activate your eSIM.

Important: Do not use the new SIM until the port-in process has been completed successfully.

Do I need to terminate my current line first?

No. Please keep your current line active until your switch to Tune Talk is complete.

How long does the switching process take?

It usually takes up to 48 business hours. Your current line should stay active until the switch is complete.

What should I do during the switching process?

Reply to the SMS confirmation from your current telco within the specified deadline
Ensure your current line remains active
Wait until your old SIM stops working before inserting the Tune Talk SIM

Important: Do not use the new Tune Talk SIM until the port-in is fully complete.

How do I check my port-in status?

You can check your status through:

Tune Talk App
SMS notification from your current provider
Tune Talk Customer Support

When can I start using my new Tune Talk SIM?

Use your Tune Talk SIM only after your current line is disconnected and the port-in is complete.

Will my WhatsApp, TAC, or OTP still work?

Yes. WhatsApp, TACs, and OTPs should continue working after the switch. Some apps may ask you to verify your number again.

What happens to my existing credit, rewards, or subscriptions?

Any credit, rewards, or subscriptions with your current provider will not be transferred.

Why was my port-in request rejected?

You will receive an SMS from your current provider with the reason. See the table below for common causes and what to do next.

Rejection Reason	What to Do
Did not reply to port-out confirmation SMS	You will receive another SMS within 24 hours. Reply before the deadline. If you do not receive it, resubmit through the Tune Talk App, visit a dealer, or contact customer service.
Outstanding or overdue bills / credit limit exceeded	Settle all outstanding payments with your current provider, then resubmit your request.
Active contract with current provider	Contact your provider to end the contract and pay any penalties or wait for it to expire before resubmitting.
Incorrect or incomplete ID details (Name, NRIC/Passport, Mobile Number, etc.)	Make sure the details submitted to Tune Talk match your current provider’s records, then resubmit.
Current line or supplementary line(s) inactive	Contact your current provider to reactivate the line, then resubmit your request.

What should I do if my SIM is not working after switching?

Restart your device and check that the SIM is inserted properly
Manually search for “TUNETALK” in your network settings
Set your APN to “tunetalk”
If the issue persists, contact Tune Talk Customer Care for assistance

Can I switch my supplementary lines together with my principal line?

Yes, if:

All supplementary lines must be ported in together with the principal line
All line holders must respond to the confirmation SMS within the specified timeframe
If any one line fails to meet the required criteria, none of the lines will be ported in

Or detach the supplementary lines first and submit each one separately.

Can I buy a SIM card and switch online?

Yes. Buy your SIM in the Tune Talk App, and add a plan or reload in the same order.

For further assistance, contact Tune Talk Customer Care through the Tune Talk App or visit your nearest authorised dealer.