Confirm your switch request with your current telco via SMS
Step 1
Open the Tune Talk App > My Orders. Tap Activate on your purchase. Follow on-screen instructions to complete SIM registration.
Step 2
Receive and reply confirmation SMS to confirm the switch. Your reply must be within 24-48 hours.
Step 3
For Physical SIM, insert your Tune Talk SIM. For eSIM, check your email for the QR Code and install.
04
After Switch
Swap your old SIM with Tune Talk SIM card when your current service is terminated.
1
Check switch status via Tune Talk App
The switch process will take about 48 hours to complete
2
Swap to Tune Talk SIM
Once your current service is terminated, swap the old with Tune Talk SIM card
Frequently Asked Questions (FAQs)
What is “Switch to Tune Talk” (MNP/Port-In)?
It lets you keep your current number when switching to Tune Talk.
Where can I switch to Tune Talk?
You can switch through:
Tune Talk App
Any Tune Talk authorised dealer
Do I need to terminate my current line first?
No. Please keep your current line active until your switch to Tune Talk is complete.
What should I do during the switching process?
Reply to the SMS confirmation from your current telco within the specified deadline
Ensure your current line remains active
Wait until your old SIM stops working before inserting the Tune Talk SIM
Important: Do not use the new Tune Talk SIM until the port-in is fully complete.
When can I start using my new Tune Talk SIM?
Use your Tune Talk SIM only after your current line is disconnected and the port-in is complete.
What happens to my existing credit, rewards, or subscriptions?
Any credit, rewards, or subscriptions with your current provider will not be transferred.
What should I do if my SIM is not working after switching?
Restart your device and check that the SIM is inserted properly
Manually search for “TUNETALK” in your network settings
Set your APN to “tunetalk”
If the issue persists, contact Tune Talk Customer Care for assistance
Can I buy a SIM card and switch online?
Yes. Buy your SIM in the Tune Talk App, and add a plan or reload in the same order.
For further assistance, contact Tune Talk Customer Care through the Tune Talk App or visit your nearest authorised dealer.
What do I need before switching to Tune Talk?
Please make sure:
Your mobile number is active
You have no outstanding or overdue bills with your current provider
You are not under an active contract
You are the registered owner of the mobile number
Your ID details match those registered with your current telco
How do I switch to Tune Talk?
Open the Tune Talk App, choose Switch to Tune Talk (MNP/Port-In), enter your number, and complete KYC. You can also order your SIM in the app.
Reply to the confirmation SMS from your current provider on time. Settle any outstanding charges if needed.
When your current line is disconnected, insert your Tune Talk SIM or activate your eSIM.
Important: Do not use the new SIM until the port-in process has been completed successfully.
How long does the switching process take?
It usually takes up to 48 business hours. Your current line should stay active until the switch is complete.
How do I check my port-in status?
You can check your status through:
Tune Talk App
SMS notification from your current provider
Tune Talk Customer Support
Will my WhatsApp, TAC, or OTP still work?
Yes. WhatsApp, TACs, and OTPs should continue working after the switch. Some apps may ask you to verify your number again.
Why was my port-in request rejected?
You will receive an SMS from your current provider with the reason. See the table below for common causes and what to do next.
Rejection Reason
What to Do
Did not reply to port-out confirmation SMS
You will receive another SMS within 24 hours. Reply before the deadline. If you do not receive it, resubmit through the Tune Talk App, visit a dealer, or contact customer service.
Outstanding or overdue bills / credit limit exceeded
Settle all outstanding payments with your current provider, then resubmit your request.
Active contract with current provider
Contact your provider to end the contract and pay any penalties or wait for it to expire before resubmitting.
Incorrect or incomplete ID details (Name, NRIC/Passport, Mobile Number, etc.)
Make sure the details submitted to Tune Talk match your current provider’s records, then resubmit.
Current line or supplementary line(s) inactive
Contact your current provider to reactivate the line, then resubmit your request.
Can I switch my supplementary lines together with my principal line?
Yes, if:
All supplementary lines must be ported in together with the principal line
All line holders must respond to the confirmation SMS within the specified timeframe
If any one line fails to meet the required criteria, none of the lines will be ported in
Or detach the supplementary lines first and submit each one separately.
What is “Switch to Tune Talk” (MNP/Port-In)?
It lets you keep your current number when switching to Tune Talk.
What do I need before switching to Tune Talk?
Please make sure:
Your mobile number is active
You have no outstanding or overdue bills with your current provider
You are not under an active contract
You are the registered owner of the mobile number
Your ID details match those registered with your current telco
Where can I switch to Tune Talk?
You can switch through:
Tune Talk App
Any Tune Talk authorised dealer
How do I switch to Tune Talk?
Open the Tune Talk App, choose Switch to Tune Talk (MNP/Port-In), enter your number, and complete KYC. You can also order your SIM in the app.
Reply to the confirmation SMS from your current provider on time. Settle any outstanding charges if needed.
When your current line is disconnected, insert your Tune Talk SIM or activate your eSIM.
Important: Do not use the new SIM until the port-in process has been completed successfully.
Do I need to terminate my current line first?
No. Please keep your current line active until your switch to Tune Talk is complete.
How long does the switching process take?
It usually takes up to 48 business hours. Your current line should stay active until the switch is complete.
What should I do during the switching process?
Reply to the SMS confirmation from your current telco within the specified deadline
Ensure your current line remains active
Wait until your old SIM stops working before inserting the Tune Talk SIM
Important: Do not use the new Tune Talk SIM until the port-in is fully complete.
How do I check my port-in status?
You can check your status through:
Tune Talk App
SMS notification from your current provider
Tune Talk Customer Support
When can I start using my new Tune Talk SIM?
Use your Tune Talk SIM only after your current line is disconnected and the port-in is complete.
Will my WhatsApp, TAC, or OTP still work?
Yes. WhatsApp, TACs, and OTPs should continue working after the switch. Some apps may ask you to verify your number again.
What happens to my existing credit, rewards, or subscriptions?
Any credit, rewards, or subscriptions with your current provider will not be transferred.
Why was my port-in request rejected?
You will receive an SMS from your current provider with the reason. See the table below for common causes and what to do next.
Rejection Reason
What to Do
Did not reply to port-out confirmation SMS
You will receive another SMS within 24 hours. Reply before the deadline. If you do not receive it, resubmit through the Tune Talk App, visit a dealer, or contact customer service.
Outstanding or overdue bills / credit limit exceeded
Settle all outstanding payments with your current provider, then resubmit your request.
Active contract with current provider
Contact your provider to end the contract and pay any penalties or wait for it to expire before resubmitting.
Incorrect or incomplete ID details (Name, NRIC/Passport, Mobile Number, etc.)
Make sure the details submitted to Tune Talk match your current provider’s records, then resubmit.
Current line or supplementary line(s) inactive
Contact your current provider to reactivate the line, then resubmit your request.
What should I do if my SIM is not working after switching?
Restart your device and check that the SIM is inserted properly
Manually search for “TUNETALK” in your network settings
Set your APN to “tunetalk”
If the issue persists, contact Tune Talk Customer Care for assistance
Can I switch my supplementary lines together with my principal line?
Yes, if:
All supplementary lines must be ported in together with the principal line
All line holders must respond to the confirmation SMS within the specified timeframe
If any one line fails to meet the required criteria, none of the lines will be ported in
Or detach the supplementary lines first and submit each one separately.
Can I buy a SIM card and switch online?
Yes. Buy your SIM in the Tune Talk App, and add a plan or reload in the same order.
For further assistance, contact Tune Talk Customer Care through the Tune Talk App or visit your nearest authorised dealer.
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