MyDigital ID verification is a secure identity check used by Tune Talk to confirm:

• You are the rightful owner of your Tune Talk number, or
• You are registering a new Tune Talk prepaid SIM

This helps protect you against fraud, identity misuse and SIM-related scams, and ensures compliance with requirements set by Malaysian Communications and Multimedia Commission (MCMC).

Verification is required to:

• Protect your mobile number from unauthorised use
• Prevent SIM swap fraud and scams
• Comply with mandatory identity verification standards

Some Tune Talk services cannot be activated or continued without successful verification.

MyDigital ID verification is available to:

• Malaysian citizens only
• Individuals with a valid MyKad registered with Jabatan Pendaftaran Negara (JPN)
• Users with an active MyDigital ID account

Non-Malaysians or users without MyKad are not eligible.

MyDigital ID verification is compulsory for:

• New Tune Talk SIM registration
• Certain regulated services

Tune Talk may also require re-verification if suspicious activity or potential fraud is detected on your number.

When you start verification:

1. You will be redirected to the official MyDigital ID platform
2. MyDigital ID will:
   1. Validate your MyKad details
   2. Perform biometric facial recognition
   3. Match your identity against JPN records
3. Once completed, MyDigital ID sends Tune Talk a verification result (success or failure)

Tune Talk does not handle the biometric process.

Tune Talk will only receive:

• Your verified name (as per your MyKad)
• Confirmation whether verification was successful or not
• Confirmation that your number is linked to your verified identity

Tune Talk will not receive:

• MyKad photos
• Facial scan or biometric data
• Raw e-KYC data

No.

• All biometric data is processed and stored only by MyDigital ID
• Tune Talk never collects or stores facial scans, fingerprints, or biometric identifiers

Your privacy remains protected at all times.

Verification may fail due to:

• Expired, damaged or unreadable MyKad
• Poor lighting or unclear facial scan
• Camera or internet connectivity issues
• MyKad details not matching JPN records

If verification fails, you may retry or complete verification at a MyDigital ID physical kiosk.

If verification is unsuccessful:

• You may retry the verification process
• Certain Tune Talk services may be temporarily unavailable
• You may complete verification at a MyDigital ID kiosk

Access to some services will only be restored after successful verification.

By proceeding with verification, you confirm that:

• All information provided is accurate and belongs to you
• You are using your own MyKad and MyDigital ID account
• Your MyKad is valid and not expired
• Your MyDigital ID credentials are kept secure

Tune Talk is not responsible for issues caused by incorrect or incomplete information.

No.

• MyDigital ID verification itself is not a paid service
• You will always be informed clearly if any Tune Talk service involves charges

Yes.

Tune Talk complies with the Personal Data Protection Act 2010 (PDPA). Only necessary verification status data is shared with Tune Talk. No biometric or raw identity data is transferred.

Yes.

Tune Talk may update the Terms & Conditions to comply with:

• New laws or regulatory requirements
• Updates from MCMC
• Changes to the MyDigital ID platform
• Security or operational improvements

Any updates will be published on the Tune Talk App and/or website.

For MyDigital ID registration, kiosks, security practices or account support, visit:
🔗 https://www.digital-id.my

All MyDigital ID services and support are managed by the MyDigital ID team.

For Tune Talk issues (number verification, app, services):

• Live Chat on Tune Talk App or Website
• 13100 (Tune Talk numbers)
• 03-2771 7000 (non-Tune Talk or overseas)

For MyDigital ID issues (registration, login, e-KYC):

• Visit https://www.digital-id.my
• Refer to MyDigital ID support channels listed there