It’s a programme where selected Tune Talk customers are given a new SIM card, free of charge, so they can continue enjoying the best possible Tune Talk network experience. Your number stays exactly the same — only the physical SIM changes.

The new SIM allows you to access enhanced network capabilities and ensures your service continues to run smoothly on Tune Talk’s network.

Eligibility is determined by Tune Talk based on internal records. If you’re eligible, you’ll be notified directly through an official Tune Talk channel such as SMS, WhatsApp, email, a phone call, or a notification on the Tune Talk App.

Not necessarily. General communication about the Initiative doesn’t automatically confirm your eligibility. Your eligibility is subject to verification against Tune Talk’s system records.

Yes. The SIM Upgrade Initiative applies to both physical SIM and eSIM customers. eSIM users identified as eligible will receive instructions for their upgrade in the same way as physical SIM customers, through an official Tune Talk communication channel.

No. Your existing Tune Talk mobile number stays exactly the same after the SIM upgrade.

Unless Tune Talk notifies you otherwise, your active plan, credit balance, and entitlements linked to your number remain as they are, subject to their usual validity periods and terms.

It’s free. No SIM replacement fee applies when you complete the upgrade through Tune Talk’s authorised channels under this Initiative.

Delivery charges apply for the SIM Upgrade Initiative. The applicable charge will be communicated to you before you confirm your request.

Any costs incurred outside Tune Talk’s official Initiative process — including travel or charges from unauthorised dealers — will not be reimbursed by Tune Talk. Always use official Tune Talk channels.

Customers who successfully complete the SIM upgrade and are subscribed to Epik+ 28, Epik+ 35, or Epik+ 50 will be eligible for complimentary E-Roaming, with validity following the remaining validity of their active Mobile Internet plan

Not immediately, but you can. If you’re on the EpikCall20, Tahunan200, or Tahunan99 plan, you’ll become eligible for the 1-month complimentary e-Roaming benefit once you upgrade to the Epik+ 28, Epik+ 35, or Epik+ 50 plan after completing your SIM upgrade.

No. Customers on Traveller plans are excluded from this benefit — everything for Traveller plan customers remains exactly as it is.

Depending on the arrangement offered to you, your new SIM may be delivered to your confirmed address, collected from a participating Tune Talk dealer or authorised location, or provided through another method determined by Tune Talk.

You’ll need to provide complete and accurate details for delivery, collection, and identity verification. You may also be asked to present valid identification or complete additional verification steps before your new SIM is released.

Tune Talk isn’t responsible for delays or failed delivery caused by inaccurate, incomplete, or outdated information you’ve provided, so please double-check your details before submitting.

No. Your new SIM must not be sold, transferred, or made available to any other person — it’s issued specifically to you for your registered number.

Simply follow the activation instructions provided by Tune Talk when you receive your new SIM.

You may experience a brief, temporary service interruption during activation. This is expected as part of the process and isn’t a fault.

Once your new SIM is successfully activated, your existing physical SIM will be deactivated and can no longer be used to access Tune Talk services. The new SIM becomes the active SIM for your number.

We recommend confirming that your new SIM has been successfully activated before discarding your existing SIM, just to be safe.

We strongly encourage completing the upgrade by the deadline stated in your notification to avoid disruption. Customers who miss the deadline may experience limitations or interruptions to certain mobile services, handled in line with applicable laws and Tune Talk’s general terms, with reasonable prior notice where required.

No, never. Tune Talk will never request your password, one-time password (OTP), banking credentials, or any other confidential information as part of this SIM upgrade process. Never share your OTP or security credentials with anyone.

Tune Talk may collect, use, and process your personal data for purposes connected to the Initiative — such as verifying your identity, determining eligibility, allocating and activating your SIM, arranging delivery or collection, fraud prevention, customer support, and legal or regulatory compliance — all in line with Tune Talk’s Privacy Notice.

Where delivery is involved, your relevant personal data may be shared with Tune Talk’s authorised delivery, logistics, or service partners, solely for purposes related to the Initiative.

Yes, in certain situations — for example, if you’re not eligible, your information can’t be verified, fraud or misuse is suspected, your line is no longer active, the request is a duplicate, or fulfilment is prevented by circumstances beyond Tune Talk’s control.

Yes. Tune Talk may extend, shorten, suspend, or terminate the Initiative or any phase of it, with notice provided through an appropriate communication channel.

You can reach out through Tune Talk’s official Customer Care channels or visit a participating authorised Tune Talk dealer for enquiries or assistance.