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Keep your mobile number and switch to Tune Talk

Via Website

Via Website

1

Purchase Tune Talk SIM via Tune Talk website

2

Once received Tune Talk SIM, download Tune Talk App

3

Check your email and get the Order Barcode

4

Select ‘Scan your Order Barcode’ and complete your SIM activation

5

Reply the SMS to confirm the switch process

6

Check your switch status via App

7

Swap your old SIM with Tune Talk SIM

Via Tune Talk App

Via Tune Talk App

1

Purchase Tune Talk SIM via Tune Talk App

2

Once received Tune Talk SIM, go to My History page to complete your registration

3

Reply the SMS to confirm the switch process

4

Check your switch status via App

5

Swap your old SIM with Tune Talk SIM

Via Website

Via Website

1

Purchase Tune Talk eSIM via Tune Talk website

3

Check your email and get the eSIM QR Code

4

Select ‘Active SIM’ followed by ‘Scan your eSIM QR Code’ to complete the registration

5

Live Chat us your MyKad/Passport, Switch Mobile Number, and eSIM Serial Number

6

Reply the SMS to confirm the switch process

7

Our customer executive will ensure your correct mobile number is reflect on your eSIM profile

8

A confirmation email will be send to you

9

Now you can scan the eSIM QR code and install it to your phone

Via Tune Talk App

Via Tune Talk App

1

Purchase Tune Talk eSIM via Tune Talk App

2

Go to My History page to complete your eSIM registration

3

Live Chat us your MyKad/Passport, Switch Mobile Number, and eSIM Serial Number

4

Reply the SMS to confirm the switch process

5

Our customer executive will ensure your correct mobile number is reflect on your eSIM profile

6

A confirmation email will be send to you

7

Now you can scan the eSIM QR Code and install it to your phone

How to get started?

Before submitting your Switch (Port-In) request, please ensure that:

Prepaid Number

Prepaid Number

  • Your mobile number is not barred by any service provider.
  • Make sure you are not bound to any prepaid contract (credit advance or phone contract).
  • Only an active mobile number is allowed to switch.
  • Mobile number is registered under your name.
  • MyKad or passport provided is the same as what was registered with your current service provider.

Confirm your switch request with your current telco via SMS

1

Once you have received the SIM card, scan your Order Barcode/eSIM QR code via the App

Scan your order QR code

2

Follow App instructions to self-register and submit switch request

Submit switch request

3

Receive a confirmation SMS from your telco within the same day

Confirmation SMS

4

Reply the SMS to confirm the switch request

*Make sure you reply within the deadline given. Your reply is case sensitive.

Reply the SMS

Swap your old SIM with Tune Talk SIM card when your current service is terminated.

1

Check switch status via App

The switch process will take about 48 hours to complete

Check switch status

2

Once switching is successful, you may transfer your contacts from the old SIM to your phone (if necessary)

 

Transfer

3

Once your current service is terminated, swap the old with Tune Talk SIM card

Terminated

Frequently Asked Questions (FAQs)

What is ‘Switch to Tune Talk’?

It means you can maintain your existing number from your current telco while switching (also known as porting) to the Tune Talk network. test

Can I pay online?

Yes, you may pay via e-banking, debit or credit cards or major eWallets.

When will I receive the SIM card?

During puchase, customer will need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take about 3 to 7 working days.

How do I check my switch status?

You can SMS or go to your App to monitor the switch status.
For SMS, please send P (Phone number) to 2222
Example: P 0101234567

How long is the switching process?

The switching process will take about 48 working hours to be completed.

How many numbers can I ‘Switch to Tune Talk’?

You can have up to five SIM cards per MyKad/Passport with Tune Talk, in line with local regulations.

Do I need to make any type of payment to Switch to Tune Talk?

Yes, you will need to make a minimum top up of RM10 or subscribe to a data plan.

What happens to my regular TAC, OTP and WhatsApp?

No worries! Upon switching, you will be able to receive your TAC and OTPs as usual within 12-48 hours. Your WhatsApp or other chat programs associated with your existing number will also continue to work as usual.
Some chat applications might require you to input an OTP to prove you are still the valid owner of the number.

What should I do upon receiving the SIM card?

After receiving the SIM card, you will need to download the Tune Talk App and self-register your new SIM. Once your registration is succesful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kick-start the switching process. Now you can just sit back, relax, and we will do the rest for you.

I am a Tune Excel/Tune Plus user, can I switch to Tune Talk?

Yes, Tune Excel and Tune Plus users can also switch to the latest Tune Talk tariff plans within the Tune Talk App.

I’ve successfully switched to Tune Talk, but my OTP/TAC/Verification codes aren’t coming in!

Kindly be advised that it might take between 4-48 hours for your switching to be recognized by your providers. Should this take longer than the expected period, you may also contact your providers (banks, ewallets, shopping apps, etc.) to inform them that you have ported into a new telco and request for troubleshooting.

What is ‘Switch to Tune Talk’?

It means you can maintain your existing number from your current telco while switching (also known as porting) to the Tune Talk network. test

Do I need to make any type of payment to Switch to Tune Talk?

Yes, you will need to make a minimum top up of RM10 or subscribe to a data plan.

Can I pay online?

Yes, you may pay via e-banking, debit or credit cards or major eWallets.

What happens to my regular TAC, OTP and WhatsApp?

No worries! Upon switching, you will be able to receive your TAC and OTPs as usual within 12-48 hours. Your WhatsApp or other chat programs associated with your existing number will also continue to work as usual.
Some chat applications might require you to input an OTP to prove you are still the valid owner of the number.

When will I receive the SIM card?

During puchase, customer will need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take about 3 to 7 working days.

What should I do upon receiving the SIM card?

After receiving the SIM card, you will need to download the Tune Talk App and self-register your new SIM. Once your registration is succesful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kick-start the switching process. Now you can just sit back, relax, and we will do the rest for you.

How do I check my switch status?

You can SMS or go to your App to monitor the switch status.
For SMS, please send P (Phone number) to 2222
Example: P 0101234567

I am a Tune Excel/Tune Plus user, can I switch to Tune Talk?

Yes, Tune Excel and Tune Plus users can also switch to the latest Tune Talk tariff plans within the Tune Talk App.

How long is the switching process?

The switching process will take about 48 working hours to be completed.

I’ve successfully switched to Tune Talk, but my OTP/TAC/Verification codes aren’t coming in!

Kindly be advised that it might take between 4-48 hours for your switching to be recognized by your providers. Should this take longer than the expected period, you may also contact your providers (banks, ewallets, shopping apps, etc.) to inform them that you have ported into a new telco and request for troubleshooting.

How many numbers can I ‘Switch to Tune Talk’?

You can have up to five SIM cards per MyKad/Passport with Tune Talk, in line with local regulations.

Terms and Conditions (T&Cs)