Project Net Net Campaign T&Cs

General
1. The Tune Talk Selfcare App Top-Up Campaign (“Campaign”) is organised by Tune Talk Sdn. Bhd. (“Tune Talk”).
2. These Terms & Conditions apply in addition to Tune Talk’s [General Terms and Conditions of Service] and the terms of the Subscriber’s prepaid plan.
3. By participating in the Campaign, the Subscriber agrees to be bound by these Terms & Conditions.
4. In the event of any inconsistency between these Terms & Conditions and any other Campaign-related materials, including marketing, promotional or in-app materials, these Terms & Conditions shall prevail.
Campaign Period
1. The Campaign is an ongoing campaign and shall continue until the earlier of:
  1. the date on which all Shopee VIP Vouchers allocated for the Campaign have been fully issued; or
  2. the date on which the Campaign is ended by Tune Talk in accordance with Clause 13, (the “Campaign Period”).
2. Tune Talk will inform Subscribers of the end of the Campaign through [the Tune Talk Selfcare App / Tune Talk website] where practicable.
Eligibility
1. The Campaign is open only to Tune Talk prepaid Subscribers who:
  1. have been selected by Tune Talk to participate in the Campaign; and
  2. have received a Campaign notification from Tune Talk through [SMS / push notification / in-app message], (each an “Eligible Subscriber”).
2. Subscribers who have not been selected and notified by Tune Talk are not eligible to participate, even if they perform reloads that meet the requirements under Clauses 4 to 6.
3. The Eligible Subscriber’s Tune Talk line must remain [active] throughout the Campaign Streak and at the time the Shopee VIP Voucher is issued.
Qualifying Reload
1. A “Qualifying Reload” is a single, successful reload of at least RM30.00 made by the Eligible Subscriber to their own Tune Talk line directly through the Tune Talk Selfcare App during the Campaign Period.
2. Multiple reloads of less than RM30.00 each will not be combined to meet the RM30.00 minimum.
3. The following will not be counted as a Qualifying Reload:
  1. reloads made through external, third-party, retail or offline channels, including but not limited to 7-Eleven, Maybank and other reload platforms;
  2. reloads that are unsuccessful, cancelled, reversed, refunded or charged back; and
  3. reloads performed via the Tune Talk Selfcare App for any mobile number other than the Eligible Subscriber’s own registered Tune Talk line shall not be counted as a Qualifying Reload.
Campaign Streak
1. To complete the Campaign, the Eligible Subscriber must make at least one (1) Qualifying Reload in each of two (2) consecutive [calendar months] (the “Campaign Streak”).
2. Making more than one (1) Qualifying Reload within the same month does not replace the requirement to make at least one (1) Qualifying Reload in the following consecutive month.
Reset of Campaign Progress
1. If the Eligible Subscriber does not make at least one (1) Qualifying Reload in the month following their first qualifying month, the Eligible Subscriber’s Campaign progress will be reset to zero (0).
2. Following a reset, the Eligible Subscriber must complete a new Campaign Streak within the Campaign Period to qualify for the reward.
3. No reward, partial reward or compensation will be provided for an incomplete Campaign Streak, including where the Campaign Period ends before the Campaign Streak is completed.
Reward
1. Eligible Subscribers who complete the Campaign Streak will receive one (1) Shopee VIP Voucher, subject to availability and while stocks last.
2. The number of Shopee VIP Vouchers for the Campaign is limited [to [quantity]] and will be issued [in order of Campaign Streak completion, based on Tune Talk’s system records].
3. Where all Shopee VIP Vouchers have been issued before an Eligible Subscriber completes the Campaign Streak, no Shopee VIP Voucher, alternative reward, cash or compensation will be provided.
4. Each Eligible Subscriber is entitled to a maximum of one (1) Shopee VIP Voucher [per Tune Talk mobile number / per NRIC or passport number] throughout the Campaign Period.
5. The Shopee VIP Voucher is non-transferable, non-refundable and cannot be exchanged for cash, Tune Talk credit or any other reward.
Issuance and Display of Reward
1. The Shopee VIP Voucher will be displayed within the Tune Talk Selfcare App upon successful completion of the Campaign Streak.
2. The Shopee VIP Voucher entitles the Subscriber to [ShopeeVIP benefit / membership duration] and must be redeemed by [redemption deadline / validity].
3. The Shopee VIP Voucher will be displayed on a one-time basis only. The Subscriber is responsible for recording, copying, saving or redeeming the Shopee VIP Voucher immediately upon display.
Lost or Unretrieved Reward
1. Tune Talk will not replace, reissue or compensate for any Shopee VIP Voucher that is lost, dismissed, deleted, incorrectly copied, expired or left unredeemed after it has been successfully displayed to the Subscriber.
2. [Where the Shopee VIP Voucher is not displayed, or is not properly displayed, due to a technical error within Tune Talk’s systems, the Subscriber may contact Tune Talk Customer Service. Tune Talk will verify the matter and, where the error is confirmed, will use reasonable efforts to reissue the Shopee VIP Voucher, subject to availability.]
Verification of Transactions
1. Tune Talk may verify all reload transactions and Campaign participation to determine whether an Eligible Subscriber has met the requirements of these Terms & Conditions.
2. Tune Talk’s determination of Qualifying Reloads and Campaign Streak completion will be based on Tune Talk’s system records and shall be final, save for any manifest error.
3. An Eligible Subscriber who believes a Qualifying Reload has not been correctly recorded may contact Tune Talk Customer Service [within [30] days from the date of the reload].
Disqualification and Fraud
1. Tune Talk may reject participation, disqualify the Subscriber, withhold or revoke the Shopee VIP Voucher, and/or recover any improperly obtained benefit where the Subscriber:
  1. breaches these Terms & Conditions;
  2. engages in any fraudulent, abusive, suspicious or unlawful activity in connection with the Campaign;
  3. uses multiple lines, accounts or devices to circumvent the Campaign limits;
  4. exploits any technical or system error; or
  5. sells or offers to sell the Shopee VIP Voucher.
2. A disqualified Subscriber will forfeit their Campaign progress and any entitlement to the Shopee VIP Voucher.
Third-Party Products or Services
1. The Shopee VIP Voucher is provided by Shopee and its redemption and use are subject to Shopee’s terms and conditions.
2. Redemption and use of the Shopee VIP Voucher take place on Shopee’s platform, which is not owned or controlled by Tune Talk.
3. Tune Talk is not responsible for any rejection, suspension, expiry or limitation imposed by Shopee on the redemption or use of the Shopee VIP Voucher, except where caused by Tune Talk.
4. Enquiries relating to ShopeeVIP benefits after successful redemption should be directed to Shopee.
Changes, Suspension and Termination
1. Tune Talk may vary, suspend, extend or terminate the Campaign, or amend these Terms & Conditions, where reasonably necessary for operational, technical, regulatory, fraud-prevention, security or commercial reasons.
2. Where a material change, suspension, or early termination occurs, Tune Talk will notify Subscribers via the Tune Talk Selfcare App or official website at least [e.g., 7 days] prior to the effective date. Subscribers who have successfully fulfilled all requirements of the Campaign Streak prior to the effective date of termination shall remain entitled to receive their Shopee VIP Voucher, subject to the overall cap in Clause 7(b).
3. Eligible Subscribers who have completed the Campaign Streak before the Campaign is terminated will remain entitled to the Shopee VIP Voucher, subject to availability.
Limitation of Liability
1. To the extent permitted by applicable law, Tune Talk shall not be liable for any failure, delay or inability to participate in the Campaign or to receive the Shopee VIP Voucher caused by:
  1. the Subscriber’s device, internet connectivity or Tune Talk Selfcare App version;
  2. payment processing by third-party payment providers;
  3. matters solely attributable to Shopee; or
  4. circumstances beyond Tune Talk’s reasonable control.
2. Tune Talk will use reasonable efforts to rectify technical issues within its control that affect Campaign participation or Shopee VIP Voucher issuance.
3. To the extent permitted by applicable law, Tune Talk shall not be liable for any indirect or consequential loss arising from the Campaign.
4. Nothing in these Terms & Conditions excludes or limits any liability that cannot be excluded or limited under applicable law.
Personal Data
1. Tune Talk will process Subscribers’ personal data for the purpose of administering the Campaign in accordance with Tune Talk’s Privacy Notice and the Personal Data Protection Act 2010.
2. By participating in the Campaign, Eligible Subscribers acknowledge and consent to Tune Talk processing and disclosing necessary personal data (including mobile number, subscriber account ID, and voucher issuance status) to Shopee and its affiliated entities, solely for the purposes of voucher fulfilment, identity verification, fraud prevention, and reward administration in connection with this Capaign, in accordance with the Personal Data Protection 2010 and Tune Talk’s Privacy Notice.
Governing Law
1. These Terms & Conditions shall be governed by the laws of Malaysia, and any dispute shall be subject to the jurisdiction of the courts of Malaysia.