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Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

Sales & Service Tax (SST) Terms and Conditions
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.