Keep your mobile number and
Switch to Tune Talk
01
Before You Switch,
Essential Checklist
Make sure all five conditions are met before starting your port-in request.
Number is not barred
Your current provider must not have barred your number for any reason.
No active postpaid contract
Not bound to a credit advance, device plan, or postpaid contract.
Only one number per request
Submit separate requests if switching multiple numbers.
Registered under your name
MyKad or passport must match your current provider's records exactly.
02
Choose a plan
Kasi Tune with the faster, smarter network with more value on Epik+ plans.
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Uncapped Speed up to 900Mbps
(NO FUP) -
Unlimited Calls to All Networks in Malaysia
-
Hotspot-enabled
Hotspot-enabled
RM2,471 yearly value
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-
-
Uncapped Speed up to 900Mbps
(NO FUP) -
Unlimited Calls to All Networks in Malaysia
-
Hotspot-enabled
EPIK PERKS INCLUDED
-
Roam As Home in 13 Countries
Worth RM 60.00 -
Nova (Astrology)
Worth RM 30.00 -
Games & Dramas Access
Worth RM 30.00 -
PA Insurance RM150,000*
Worth RM 15.00 -
foodpanda pandapro subscription
Worth RM 6.90 -
ShopeeVIP subscription*
Worth RM 14.00
*Terms and conditions apply. **Available in Beta Mode. ***One-off: FREE eSIM (worth RM10).
RM1,260 yearly value
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-
Uncapped Speed up to 900Mbps
(NO FUP) -
Unlimited Calls to All Networks in Malaysia
-
Hotspot-enabled
EPIK PERKS INCLUDED
-
Nova (Astrology)
Worth RM 30.00 -
Games & Dramas Access
Worth RM 30.00 -
PA Insurance RM100,000*
Worth RM 10.00
*Terms and conditions apply. **One-off: FREE eSIM (worth RM10).
RM3,779 yearly value
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Uncapped Speed up to 900Mbps
(NO FUP) -
1 Parent + 1 Child Line
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Shareable Data for All Lines
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One-Tap Parental Control
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Unlimited Calls to All Networks in Malaysia
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Roam As Home in 13 Countries
Worth RM 120.00 -
Nova (Astrology)
Worth RM 30.00 -
One-Tap Parental Control
Worth RM 30.00 -
PA Insurance RM200,000*
Worth RM 20.00 -
foodpanda pandapro subscription
Worth RM 6.90 -
ShopeeVIP subscription*
Worth RM 28.00
*Terms and conditions apply. **Available in Beta Mode. ***One-off: FREE eSIM (worth RM10).
RM10,590 yearly value
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-
-
Uncapped Speed up to 900Mbps
(NO FUP) -
5 Mobile Lines
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Shareable Data for All Lines
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Unlimited Calls to All Networks in Malaysia
-
Roam As Home in 13 Countries
Worth RM 300.00 -
Nova (Astrology)
Worth RM 150.00 -
Games & Dramas Access
Worth RM 150.00 -
PA Insurance RM500,000*
Worth RM 50.00 -
foodpanda pandapro subscription
Worth RM 34.50 -
ShopeeVIP subscription*
Worth RM 70.00
*Terms and conditions apply. **Available in Beta Mode. ***One-off: FREE eSIM (worth RM10).
(NO FUP)
13 Countries**
(Worth RM 120.00)
(Worth RM 30.00)
(Worth RM 30.00)
(Worth RM 20.00)
**Available for New Beta Users only.
***One-off: FREE eSIM (worth RM10).
(NO FUP)
Pay RM50, get RM142/month valueback!
13 Countries**
(Worth RM 60.00)
(Worth RM 30.00)
(Worth RM 30.00)
(Worth RM 15.00)
**Available in Beta Mode.
***One-off: FREE eSIM (worth RM10).
(NO FUP)
(Worth RM 120.00)
(Worth RM 30.00)
(Worth RM 30.00)
(Worth RM 20.00)
**Available in Beta Mode.
***One-off: FREE eSIM (worth RM10).
(NO FUP)
(Worth RM 300.00)
(Worth RM 150.00)
(Worth RM 150.00)
(Worth RM 50.00)
**Available in Beta Mode.
***One-off: FREE eSIM (worth RM10).
03
During Port-In
Confirm your switch request with your current telco via SMS
Step 1
Open the Tune Talk App > My Orders. Tap Activate on your purchase. Follow on-screen instructions to complete SIM registration.
Step 2
Receive and reply confirmation SMS to confirm the switch. Your reply must be within 24-48 hours.
Step 3
For Physical SIM, insert your Tune Talk SIM. For eSIM, check your email for the QR Code and install.
04
After Switch
Swap your old SIM with Tune Talk SIM card when your current service is terminated.
Check switch status via Tune Talk App
The switch process will take about 48 hours to complete
Swap to Tune Talk SIM
Once your current service is terminated, swap the old with Tune Talk SIM card
Frequently Asked Questions (FAQs)
It lets you keep your current number when switching to Tune Talk.
Please make sure:
- Your mobile number is active
- You have no outstanding or overdue bills with your current provider
- You are not under an active contract
- You are the registered owner of the mobile number
- Your ID details match those registered with your current telco
You can switch through:
- Tune Talk App
- Any Tune Talk authorised dealer
- Open the Tune Talk App, choose Switch to Tune Talk (MNP/Port-In), enter your number, and complete KYC. You can also order your SIM in the app.
- Reply to the confirmation SMS from your current provider on time. Settle any outstanding charges if needed.
- When your current line is disconnected, insert your Tune Talk SIM or activate your eSIM.
Important: Do not use the new SIM until the port-in process has been completed successfully.
No. Please keep your current line active until your switch to Tune Talk is complete.
It usually takes up to 48 business hours. Your current line should stay active until the switch is complete.
- Reply to the SMS confirmation from your current telco within the specified deadline
- Ensure your current line remains active
- Wait until your old SIM stops working before inserting the Tune Talk SIM
Important: Do not use the new Tune Talk SIM until the port-in is fully complete.
You can check your status through:
- Tune Talk App
- SMS notification from your current provider
- Tune Talk Customer Support
Use your Tune Talk SIM only after your current line is disconnected and the port-in is complete.
Yes. WhatsApp, TACs, and OTPs should continue working after the switch. Some apps may ask you to verify your number again.
Any credit, rewards, or subscriptions with your current provider will not be transferred.
You will receive an SMS from your current provider with the reason. See the table below for common causes and what to do next.
| Rejection Reason |
What to Do |
| Did not reply to port-out confirmation SMS |
You will receive another SMS within 24 hours. Reply before the deadline. If you do not receive it, resubmit through the Tune Talk App, visit a dealer, or contact customer service. |
| Outstanding or overdue bills / credit limit exceeded |
Settle all outstanding payments with your current provider, then resubmit your request. |
| Active contract with current provider |
Contact your provider to end the contract and pay any penalties or wait for it to expire before resubmitting. |
| Incorrect or incomplete ID details (Name, NRIC/Passport, Mobile Number, etc.) |
Make sure the details submitted to Tune Talk match your current provider’s records, then resubmit. |
| Current line or supplementary line(s) inactive |
Contact your current provider to reactivate the line, then resubmit your request. |
- Restart your device and check that the SIM is inserted properly
- Manually search for “TUNETALK” in your network settings
- Set your APN to “tunetalk”
- If the issue persists, contact Tune Talk Customer Care for assistance
Yes, if:
- All supplementary lines must be ported in together with the principal line
- All line holders must respond to the confirmation SMS within the specified timeframe
- If any one line fails to meet the required criteria, none of the lines will be ported in
Or detach the supplementary lines first and submit each one separately.
Yes. Buy your SIM in the Tune Talk App, and add a plan or reload in the same order.
For further assistance, contact Tune Talk Customer Care through the Tune Talk App or visit your nearest authorised dealer.
