Traveller

DUM DUM Data SIM

Malaysia Traveller SIM T&Cs

DUM DUM Data SIM

Malaysia Traveller SIM T&Cs

General
1. These Malaysia Traveller SIM Terms and Conditions (“Plan Terms”) govern the subscription to and use of the Malaysia Traveller SIM (the “Plan”) provided by Tune Talk.
2. These Plan Terms are supplementary to, and must be read together with, Tune Talk’s Service Subscription Terms and Conditions and any other applicable terms and conditions governing Tune Talk’s services (collectively, the “General Terms”).
3. By subscribing to or using the Plan, the Subscriber agrees to be bound by these Plan Terms and the General Terms.
4. Definitions
  - In these Plan Terms, unless the context otherwise requires:
    - “Plan” means the Malaysia Traveller SIM;
    - “Tune Talk” means Tune Talk Sdn. Bhd.;
    - “Subscriber” means a person who subscribes to or uses the Plan;
    - “Service Subscription Terms and Conditions” means Tune Talk’s prevailing Service Subscription Terms and Conditions;
    - “Free Global E-Roaming” (referred to in these Plan Terms as “E-Roaming”) means the international roaming data service made available under an applicable Plan tier, as described in Clause 5;
    - “Roaming Partner Network” means an international roaming partner network through which E-Roaming is facilitated, as described in Clause 6; and
    - “FUP” or “Fair Usage Policy” means any fair usage policy, usage limitation or restriction imposed by the relevant Roaming Partner Network, as described in Clause 6.
Eligibility and Service Activation
1. Eligible Subscribers
  - The Plan is available to individuals aged twelve (12) years and above who hold:
    - a valid Malaysian National Registration Identity Card (“NRIC”); or
    - a valid passport.
2. SIM Purchase and Registration Limits
  - Each eligible Subscriber may purchase and register up to the following maximum number of Malaysia Traveller SIMs:
    - Malaysian Subscribers: up to five (5) SIMs per Subscriber; and
    - Non-Malaysian Subscribers: up to two (2) SIMs per Subscriber.
  - The applicable limit shall be determined based on the identification document used by the Subscriber during registration, and is subject to applicable regulatory requirements and Tune Talk’s prevailing registration policies.
3. Registration and Verification
  - All Subscribers must successfully complete the applicable SIM registration and identity verification requirements before the Plan may be activated.
  - All registrations may be subject to verification, audit and compliance checks by Tune Talk, which may request such additional information or documents as may reasonably be required to verify a Subscriber’s identity, eligibility or compliance with the applicable registration requirements.
  - Where the required registration or identity verification cannot be successfully completed within the applicable timeframe, Tune Talk may refuse activation, or suspend or terminate the relevant SIM or service, in accordance with Clause 9 (Suspension and Termination).
SIM Availability and Collection
1. The Plan is available in physical SIM and eSIM formats, subject to availability, applicable registration requirements and device compatibility.
  - Physical SIMs must be collected by the Subscriber from the applicable designated airport collection location.
  - eSIM is available for walk-in registration only, subject to successful identity verification, device compatibility and applicable fulfilment requirements.

Plan Benefits

The Plan is available in the following three (3) plans:

Benefit	Travel LITE	Travel FAST	Travel UNLIMITED
Price	RM25.00	RM35.00	RM50.00
Main Internet Data	40GB	200GB	500GB
Plan Validity	15 days	30 days	30 days
Local Calls	Unlimited All-Net Calls in Malaysia	Unlimited All-Net Calls in Malaysia	Unlimited All-Net Calls in Malaysia
Hotspot	Fully shareable from main data quota (local use in Malaysia only)	Fully shareable from main data quota (local use in Malaysia only)	Fully shareable from main data quota (local use in Malaysia only)
Network	5G / 4G	5G / 4G	5G / 4G
Free Global E-Roaming	Not Included	Not Included	Included

General
- Hotspot usage is deducted from the Subscriber’s applicable main Internet data quota and is available for local use in Malaysia only; hotspot and tethering are not available while using E-Roaming — see Clause 5(e).
- The availability and quality of 5G and 4G services are subject to network coverage, device compatibility, network conditions and other applicable technical requirements.

Free Global E-Roaming
1. Eligibility
  - E-Roaming is available only to Subscribers whose selected Plan tier expressly includes E-Roaming as a Plan benefit (currently, Travel UNLIMITED only — see Clause 4).
2. Supported Destinations
  - Supported E-Roaming destinations currently include:
    - Thailand;
    - Indonesia;
    - Singapore;
    - Japan;
    - South Korea;
    - India;
    - Vietnam;
    - Philippines;
    - Saudi Arabia;
    - Cambodia;
    - Australia;
    - New Zealand; and
    - Brunei
  - The availability of E-Roaming is subject to Tune Talk’s arrangements with the relevant Roaming Partner Networks, network availability and applicable roaming arrangements in the relevant destination, and may be amended in accordance with Clause 6.
3. Scope of E-Roaming
  - Unless otherwise expressly stated by Tune Talk, E-Roaming under the Plan applies only to the applicable roaming data benefit. Calls, SMS, premium services and other chargeable roaming services are not included.
4. Subscriber Responsibility
  - Subscribers are responsible for ensuring that roaming and the relevant device settings are enabled before using E-Roaming services overseas.
5. Hotspot
  - Hotspot and tethering are not available while using E-Roaming. Hotspot usage under Clause 4(a) is available for local use in Malaysia only.
Roaming Partner Networks and Fair Usage Policy
1. E-Roaming is facilitated through Tune Talk’s arrangements with third-party Roaming Partner Networks. Tune Talk does not own, operate or control such Roaming Partner Networks.
2. The availability, quality, speed and coverage of E-Roaming may vary depending on the infrastructure, technical capabilities, network conditions, policies and operating conditions of the relevant Roaming Partner Network.
3. The relevant Roaming Partner Network may impose a Fair Usage Policy or other usage limitations on roaming usage, which may vary depending on the destination and/or Roaming Partner Network.
4. Tune Talk reserves the right to amend the E-Roaming service, including the list of supported destinations and/or Roaming Partner Networks, where required due to changes in roaming arrangements, regulatory requirements, network availability or operational considerations.
Data Usage
1. Internet usage will be deducted from the applicable data quota provided under the Subscriber’s selected Plan tier.
2. Subscribers may check their remaining Internet data quota through the Tune Talk App or any other available Tune Talk service channel.
3. Tune Talk may send usage notifications to Subscribers when their Internet data usage reaches specified usage thresholds. Such notifications are provided for information purposes only and are subject to successful system and network delivery.
4. Once the applicable Plan data quota has been fully utilised, further Internet usage shall be subject to any available add-on or booster purchased by the Subscriber and Tune Talk’s prevailing usage rules.
Top-Up and Validity
1. Any additional airtime top-up made by a Subscriber may extend the Subscriber’s airtime validity in accordance with Tune Talk’s prevailing airtime validity rules.
2. An airtime top-up does not renew, restart or extend the validity or benefits of the Plan unless expressly stated otherwise by Tune Talk.
3. Following expiry of the Plan Validity, a Subscriber may resubscribe by purchasing the Plan within two (2) days of such expiry (the “Grace Period”) to receive a new main Internet data quota.
4. A Subscriber may resubscribe to the Plan a maximum of two (2) times. Once a Subscriber has resubscribed to the Plan twice, the Subscriber will not be permitted to resubscribe further, and the Plan will be terminated in accordance with Clause 9 (Suspension and Termination).
Suspension and Termination
1. Grounds for Suspension or Termination
  - Tune Talk may refuse activation, suspend or terminate the relevant SIM or service where:
    - the Subscriber fails to successfully complete the applicable registration or identity verification requirements;
    - false, inaccurate, incomplete or invalid identification or registration information is provided;
    - Tune Talk reasonably suspects fraud, unauthorised registration or misuse of the service;
    - the Subscriber exceeds or attempts to circumvent the applicable SIM purchase or registration limit under Clause 2(b);
    - the service is used for commercial exploitation or any unauthorised purpose; or
    - the Subscriber breaches these Plan Terms, the Service Subscription Terms and Conditions or any applicable law or regulatory requirement.
2. Automatic Termination
  - Without prejudice to Clause 9(a), the Plan will be automatically terminated where:
    - a Subscriber fails to resubscribe to the Plan within the Grace Period referred to in Clause 8; or
    - a Subscriber has resubscribed to the Plan the maximum of two (2) times permitted under Clause 8.
3. Fraud and Abuse Remedies
  - Where Tune Talk reasonably determines that a Subscriber’s registration or use of the Plan involves fraud, unauthorised registration, misuse or any other ground under Clause 9(a), Tune Talk may, in addition to suspending or terminating the relevant SIM or service:
    - reject or reverse the relevant registration, subscription or transaction;
    - revoke or recover any entitlement or benefit (including data or E-Roaming usage) improperly obtained; and/or
    - disqualify the Subscriber from further participation in the Plan.
4. General
  - Any suspension or termination under this Clause shall be subject to Tune Talk’s applicable policies, regulatory requirements and any rights Tune Talk may have under the Service Subscription Terms and Conditions.
Personal Data and Privacy
1. The collection, processing, use and disclosure of Subscribers’ personal information shall be subject to applicable data protection laws, including the Personal Data Protection Act 2010, and Tune Talk’s prevailing Privacy Policy.
2. Subscribers may refer to Tune Talk’s Privacy Policy for further information on how their personal data is collected, processed, used, disclosed and protected.
Amendments
1. Tune Talk reserves the right to amend, modify, vary or update these Plan Terms from time to time, subject to applicable laws and regulatory requirements.
2. Any amendment to these Plan Terms may be communicated through Tune Talk’s website, Tune Talk App and/or such other communication channels as Tune Talk may determine.
3. Continued use of the Plan following the effective date of any amendment shall constitute the Subscriber’s acceptance of the amended Plan Terms, subject to applicable law.
Language
1. Where these Plan Terms are translated into any language other than English, the English-language version shall prevail in the event of any inconsistency, conflict or discrepancy between the English-language version and any translated version.
Governing Law
1. These Plan Terms shall be governed by and construed in accordance with the laws of Malaysia.
2. Subscribers agree to submit to the non-exclusive jurisdiction of the courts of Malaysia in relation to any dispute arising from or in connection with these Plan Terms.
Support
1. All enquiries relating to the Plan may be directed to Tune Talk Customer Care by calling:
  - 13100 from a Tune Talk line; or
  - 03-2771 7000.
2. Tune Talk Customer Care operating hours are from 8:00 a.m. to 10:00 p.m. daily, subject to any changes communicated by Tune Talk from time to time.