Airtime Credit Sharing

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

• RM28 (No Basic Internet) – TuneTalk BUDDIES only
• Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
• RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only

365 days.

The extended validity starts on the very day you receive the confirmation message upon subscription.

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

You won’t be able to subscribe more than one time in a year.

No, you will need to re-subscribe annually 14 days before expired.

You will receive an SMS notification upon subscription.

No, once subscribed, you will need to wait out the validity period.

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

Existing Tune Talk subscribers (defined by older tariff plans (such as TuneTalk Buddies) or activated before 26th August 2019) can make a switch to the TTCVP pack. Tone Excel and Tone Plus subscribers are excluded.

Eligible existing Tune Talk subscribers will also be notified via SMS and simply have to follow the steps provided.

The new TTCVP pack comes with an allocation of 10GB of Free Basic Internet every 30 days. With basic internet, subscribers who do not have any data plans or bonus data will not utilize pay-per-use data and charges will not be applicable and instead utilize the basic internet quota (speed up to 64 kbps).

However an important note is that older plans, bonuses, validity extensions and their corresponding prices will also not be available for newly switched lines.

No, you can continue to use your existing sim card and the changes will be reflected automatically upon successful switching.

Yes, a switching fee of RM5.00 applies in order to switch from your current tariff to TTCVP.

No, there is no minimum balance required.

No, it is not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

The switch will take up to 30 minutes. You will receive a confirmation SMS once its activated.

Upon successful switch to TTCVP pack, all your existing data and call plans and quotas will be forfeited.

*Quotas that will be forfeited include Data Freebies (Free Data from top ups, campaigns, etc.), Data Plans (Data/+VIBE plans, yearly plans and monthly renewals), booster plans and so on.

Upon switching, you will automatically be utilizing Basic Internet (64kbps) and will need to subscribe to a Data Plan to enjoy high speed data quota.

The plan will stop upon switching and you will have to resubscribe once again.

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

Extended validity is also available for activation by TTCVP subscribers at a cost of RM100.00.

For more information, head to the 1 year validity page.

No, the switch will only happen for the number that you have requested for. You will need to manually send in the request for each number that you own.

Upgrade your old sim card with a latest simcard with 4G network (Existing Tunetalk User)

Yes, need to perform a credit reload minimum of RM30 as shown in form

Online banking transaction and credit card

No, Credit reload is needed to make sure the new Tunetalk sim card is active status

There is no any deduction on your reload for the 4G Upgrade process and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

After receive the verification call from Tunetalk, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tunetalk will not be responsible for any damage or lost once the parcel are out from our end.

You may need to call our careline 13100 or 03- 27717000 and inform us that you receive the sim card. Our agent will proceed with the sim card replacement.

Yes, it will remain as per reload. (Full Amount) Except for passport holder.

It will take within 24-48 working hours.

I am a Tone Excel / Tone Plus user, can I apply for this switch to Tunetalk.

Per IC you can register up to 10 Sim card.

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Yes, it varies based on every top-up as per table below:

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

We only accept credit card which issued by local bank ONLY for online sim purchase

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

It’s quite easy!
Register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.
Tune Talk will call you to confirm your registration and delivery details within the next business day.
Poslaju will send Tune Talk SIM pack to you within 1 – 3 working days.
Upon receiving your SIM pack, you are required to call 010 777 7112 to start Tune In process.
That’s it! Your number will be processed within 24 hours after we receive your call.

You can check if your NRIC is correctly registered with your current Service Provide by sending a text message via SMS to the following (note: there should be no spaces or special characters in the ID field):

For Celcom: CHECK<space><ID><space>NRIC send to 22099
For DiGi: CHECKID<space><ID> send to 2000
For Maxis: <ID> send to 22011
For U-Mobile: <ID> and send to 28011

Nope! All you need to do is register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.

There is no charge to Tune In. However, your original service provider may, so it’s best to check before you make the request.

The MNP process will take within 48 working hours to be completed, however to receive TAC/Verification code, it may take another 36 hours to update your mobile number.

MNP requests made/submitted on Sundays and public holidays will only be processed on the next working day.

We would recommend keeping both your (soon-to-be) old number and Tune Talk SIM active so you won’t miss anything. Once the process is complete, your old SIM card will be deactivated and you can start using your old number with your new Tune Talk service.

You’ll get an email from us welcoming you to the network service provider with the happiest customers!

Only your number is ported over when you use request to Tune In over to Tune Talk. However, you’ll also enjoy these services with Tune Talk:

• Voice calls and SMS
• Call Waiting
• Caller Line Identification Presentation(CLIP)
• Multi Party Conferencing
• Voicemail
• International Direct Dial
• SMS International Roaming
• Miscall notification

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

• Telecommunication services; and
• Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Service Tax 6% will be implemented nation-wide from 1^st Sept 2018 onwards; SST is introduced to replace the current GST.

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

You may contact our Careline at 13100 and 03-27717000.

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Because we know you‘ll love:

• Lower voice call and SMS rates
• A fun, simple and easy-to-use prepaid service
• Exciting deals from our partners nationwide. AirAsia, Maybank and many more.

Nope, we’re prepaid all the way.

A simple one! Talk away with a single plan giving you the lowest call & SMS rates.

Yes there are! You’ll get these Value Added Services:

• Call Waiting
• Caller Line Identification Presentation (CLIP)
• Multi Party Conferencing
• Voicemail
• International Direct Dial and SMS
• International Roaming
• Miscall notification

Get our SIM Packs for the low price of RM5.

Random number
Drop by any Tune Talk Prepaid dealer and buy it off the shelves.

If you wanna choose your own number, follow these steps:

• Log on to www.tunetalk.com
• Click on Register. Complete the form (no false details now!)
• Choose your preferred number and print your receipt
• Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number

Pop the SIM into you phone, go though the simple steps and you’re activated.

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Chat at www.tunetalk.com.

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

• Go to www.tunetalk.com
• Click ‘Log in’
• Log into your Self Care account using your IC number or username and your password.
• If this is your first time logging in, click on the First Time Login / Retrieve Password link.
• A temporary password will be sent to you, after you’ve completed the verification process.

To change your password:

• Log in to your Self Care account
• Click My Profile
• Click View Profile
• Click Edit Profile
• Click Change Password option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

To retrieve your password:

• Go to your Self Care login page, select First time login/retrieve password
• Select Forgot Password/Username
• Select your nationality
• Select the method of retrieval (email or mobile number)

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

• Full Name
• NRIC / Passport Number
• Tune Talk SIM card number (601999…)
• Full Address
• Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

You can view your account details:

• Mobile Number
• ICCID or Insurance Policy Number
• Current airtime balance & network validity
• Personal details
• Last 10 top up transaction detail
• Last 1 month call/SMS records
• No insurance policy on Selfcare

You can also:

• Change your IVR language
• Perform top ups
• Value Added Services: activating and de-activating
• Transfer Airtime Balance

You can change your IVR language by :

• Call our IVR services at
• Select option 3
• Select your preferred language

You can add/change or view Value-Added Services by following these steps:

• Login to Self Care
• Select My Services tab
• Then click on the Services option
• Click Edit, to add or remove any of the services which are not mandatory
• Select the features you wish to add/remove
• Save your activity

Please allow at least an hour for these changes take effect.

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

• Go to www.tunetalk.com
• Click ‘Log in’
• Log into your Self Care account using your IC number or username and your password.
• If this is your first time logging in, click on the First Time Login / Retrieve Password link.
• A temporary password will be sent to you, after you’ve completed the verification process.

To change your password:

• Log in to your Self Care account
• Click My Profile
• Click View Profile
• Click Edit Profile
• Click Change Password option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

To retrieve your password:

• Go to your Self Care login page, select First time login/retrieve password
• Select Forgot Password/Username
• Select your nationality
• Select the method of retrieval (email or mobile number)

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

• Full Name
• NRIC / Passport Number
• Tune Talk SIM card number (601999…)
• Full Address
• Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

You can view your account details:

• Mobile Number
• ICCID or Insurance Policy Number
• Current airtime balance & network validity
• Personal details
• Last 10 top up transaction detail
• Last 1 month call/SMS records
• No insurance policy on Selfcare

You can also:

• Change your IVR language
• Perform top ups
• Value Added Services: activating and de-activating
• Transfer Airtime Balance

You can change your IVR language by :

• Call our IVR services at
• Select option 3
• Select your preferred language

You can add/change or view Value-Added Services by following these steps:

• Login to Self Care
• Select My Services tab
• Then click on the Services option
• Click Edit, to add or remove any of the services which are not mandatory
• Select the features you wish to add/remove
• Save your activity

Please allow at least an hour for these changes take effect.

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Yes, the minimum charge is 3 sen.

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

Yes, there are no other hidden charges on top of the communicated amount.

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

No, it is only available in Malaysia.

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

You can transfer a maximum of RM100 per day.

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

No. You can only send according to the fixed denominations offered by Tune Talk.

You may contact Tune Talk’s Customer Care at 13100.

No subscription fee is required to use this service

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

No, your line has to be in “active” state to enjoy this service.

All SMS sent are free.

Yes, all Tune Talk prepaid customers can use this service.

Within 5 minutes.

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

You can transfer a maximum of RM100 per day.

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

1. All Tune Talk subscribers under any tariff plans with airasia member ID, who are on Active Status and have sufficient balance
2. Your Tune Talk Prepaid line has at least a basic mobile internet/data plan
3. How to sign up for airasia rewards membership? Just click here

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

All RAP can only be done via the Tune Talk App.

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN setting).

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

Balance and validity can be checked via Tune Talk App or by dialing *138#.

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

No, the Data Roaming Pass will expire automatically when the validity period ends.

Yes, there are no other hidden charges on top of the communicated amount.

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

No, it is only available in Malaysia.

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

You can transfer a maximum of RM100 per day.

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

No. You can only send according to the fixed denominations offered by Tune Talk.

You may contact Tune Talk’s Customer Care at 13100.

No subscription fee is required to use this service

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

No, your line has to be in “active” state to enjoy this service.

All SMS sent are free.

Yes, all Tune Talk prepaid customers can use this service.

Within 5 minutes.

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

You can transfer a maximum of RM100 per day.

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

All unused data will not carry forward and will not add towards the allocation for the new month.

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

• Military and Law Enforcement
• Pilot and Aircrew
• Professional Sports
• Workers utilising wood-working machinery
• Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

The exclusions and policy wording can be accessed and downloaded here.

• Scuba Diving
• Martial Arts
• Racing (other than on foot)
• Ice Hockey
• Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Tune Talk reserves the right to amend the terms and conditions without prior notice.

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

We offer different services with different delivery time; Daily, Weekly and Monthly.

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

It is available for all active Tune Talk subscribers.

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

Google Play™ password protection feature requires you to enter a password before each Content purchase.

To turn on the password protection feature in Google Play:

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

We offer different services with different delivery time; Daily, Weekly and Monthly.

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Quota balance also via FBI STATUS to 2222

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

‘Switching’ from current existing plan to Free Basic Internet Plan is FREE from 15th January – 28th Feb 2019. Charges of RM5 of switching fee will be apply starting 1st March 2019 onwards. Switching fee can be made via Tune Talk credit or Direct Payment via Tune Talk App (Online banking, FPX, etc.).

It’s as simple as sending a SMS. Just type FBI and send it to 2222

And the SMS sent to 2222 are FOC.

No, there is no minimum balance required to switch.

The switch will take between 5-10 minutes. And you will receive a confirmation SMS once its activated.

Upon successful switch to Basic Internet plan, all your existing data quota will be forfeited.

*Existing data that will be forfeited include Data Freebies (Free Data from campaigns, etc.), Data Plans (Datatata or +VIBE), booster plans and so on.
*It is highly advisable for you to utilize all available data quota before switching to FBI plan.

Upon switching, you will ONLY have 10GB FBI and will NEED to subscribe to a Data Plan to enjoy high speed data quota.

No, it is also not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

After 1st September 2018, if you wish to extend your credit validity, it has been changed to RM100 for 365 days.

For more information, head to the 1 year validity page.

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

Friends & Family is available on 16 March 2012 onwards.

You can configure your favourite 10 numbers via:

• SelfCare – login and click on My Services and select TuneBuddies
• Or *111# – option 5, Services and option 3, Tune Talk number.

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

No, Friends & Family is limited to Tune Talk numbers only.

Login to your SelfCare account or dial *111# and select “List” option from the menu.

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

All unused data will not carry forward and will not add towards the allocation for the new month.

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

It is available for all active Tune Talk subscribers.

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

Google Play™ password protection feature requires you to enter a password before each Content purchase.

To turn on the password protection feature in Google Play:

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

Getting a new Tunetalk sim card deliver to your doorstep

Yes, need to perform a credit reload minimum of RM30 as shown in form

Online banking transaction and credit card

Credit reload is needed to make sure the new Tunetalk sim card is active status

There no any deduction on your reload for the Get New Sim and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

After placing the order, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tune Talk will not be responsible for any damage or lost once the parcel are out from our end

No. The number that was chosen for reservation will be registered during processing day, and you can only change the number once you received the new SIM through the self-care account.

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

• Military and Law Enforcement
• Pilot and Aircrew
• Professional Sports
• Workers utilising wood-working machinery
• Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

The exclusions and policy wording can be accessed and downloaded here.

• Scuba Diving
• Martial Arts
• Racing (other than on foot)
• Ice Hockey
• Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

• New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
• Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
• Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

Tune Talk’s IVR number is 13101

Follow the steps below to change your preferred language:

• Dial 13101
• At the 1st Menu select 1
• At next Menu, select 5
• You can then select your preferred language

You can:
Get the account information such as: 

• Account Balance
• Account Status
• The Tariff Plan of your Account
• Your Mobile and Insurance Policy Number
• Last Top-Up Details
• Last Call/SMS Details
• Status of your Value Added Status
• Benefits of using Tune Talk’s Prepaid Service
• Frequently Asked Questions and their Answers

Get the account information such as: 

• Change IVR Language
• Top Up your Account

Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

You can view the rates here.

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

• Smooth web browsing
• Comfortable online gaming experience
• Seamless HD video streaming at 720p
• Full HD video streaming at 1080p

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

Upon successful SIM replacement, the data plan will be automatically resumed.

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Yes it does provided you have sufficient credit balance.

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

• Smooth web browsing
• Comfortable online gaming experience
• Seamless HD video streaming at 720p
• Full HD video streaming at 1080p

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Tune Talk International Traveller SIM is a roaming SIM ready to be used abroad any time in regional countries around the world.

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

You may purchase up to 5 SIM(s) per MyKad / Passport.

You may purchase our Tune Talk Traveller SIM via our website (self-pick up at selected airports or worldwide shipping), Tune Talk Kiosk (KLIA2) and Tune Talk Official Shopee Store.

Self-Registration: –

1. Register the SIM via Tune Talk App.
2. Insert the SIM into the device.
3. Network will automatically connect to the supported roaming partner.
4. You will receive roaming Welcome SMS and please ensure your data roaming is enabled.
5. Configure your APN setting.

Dealer-Registration: –

1. Insert the SIM into the device.
2. Network will automatically connect to the supported roaming partner.
3. You will receive roaming Welcome SMS and please ensure your data roaming is enabled.
4. Configure your APN setting.

IOS Device (Version 12.4.5 and above)

1. Go to Setting > Mobile Data > Click on Mobile Data Network.
2. Ensure the APN under Mobile Data and Personal Hotspot are correct. APN : tunetalk
3. Restart your device and make sure to enable Data Roaming and start browsing.

Android Device

1. Go to Setting > Connections > Mobile Networks > Access Point Names
2. Press ADD and key in tunetalk in the name and APN section and Save. APN : tunetalk
3. Restart your device and make sure to enable Data Roaming and start browsing. *Slot 1 for Dual SIM Phones

• Tune Talk App – My Account
• Dial *134# fto view your data balance.

You need to check your Internet setting (Data Roaming & APN Setting). Please refer below link
Network Settings

You need to re-subscribe the same plan (RM30 or RM60) through Tune Talk Apps before the expiry date (7th Day from activation day) or few days before expiry date to stay connected.

You can monitor your data usage through Tune Talk App and you will receive an SMS notification when you have reached 90% or 100% of data quota usage.

You may use the International Traveller SIM if you are travelling to the same group of countries that support our roaming SIM as long as the validity didn’t expire.

RED Pack: Malaysia, Singapore, Thailand, Indonesia, Macau (SAR), Australia, Cambodia, Hong Kong (SAR), Taipei (Kaohsiung), Myanmar, Bangladesh and Sri Lanka.

BLACK Pack: China, Philippines, Japan, Vietnam, India and South Korea.

***Anyhow, if you travel to another country which is excluded from the group of countries mentioned, you may need to purchase a different pack of International Traveller SIM.

You may repurchase the same plan through Tune Talk App only and proceed with online payment (Credit/Debit Card or Online Banking). There is no subscription limit and you may purchase additional plans at any point of time within the time frame.

Kindly contact our customer care team via Live Chat.

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Pek JIMAT are eligible for:

• NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
• Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
• Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Kindly note that you may NOT be able to switch back to other packs.

No, you would need to reactivate your line by topping up first.

All the above will be maintained as per pre-switch.

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until 31st December 2022.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

• The Tune Talk App (next to your Mobile number); or
• USSD by dialing *111# > Account Info > Tariff plan