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07 Jun, 2023 Intermittent connectivity in several areas More Info

Someone needs credit?

The Tune Talk App allows you to easily transfer your prepaid credit to your family and friends in just a few steps!

Credit Validity

1 Day

Credit Validity

3 Days

Credit Validity

3 Days

You can also transfer via

USSD Code

An SMS confirmation will be sent and RM0.50 will be deducted from both sender and receiver.

Get your brand new SIM from

Psst... Get your brand new SIM from

Frequently Asked Questions (FAQs)

  • Account
  • 1-year Validity
  • Switch to Tune Talk CUN VALUE Pack (TTCVP)
  • 4G SIM Upgrade
  • Account Management
  • Mobile Number Portability
  • Sales & Service Tax (SST)
  • Tune Talk
  • Apps
  • Self Care
  • Data Internet
  • Credit Transfer
  • Data Roaming
  • Airtime Credit Transfer (International)
  • Lifestyle & Entertainment
  • *888# Content
  • Free Basic Internet (FBI)
  • Friends & Family
  • Device Plans
  • Google Play Store Direct Carrier Billing
  • Get New SIM
  • Personal Accident Insurance
  • Network
  • Hi-Value Plan & Pack
  • Interactive Voice Response (IVR)
  • Troubleshooting
  • International Direct Dialing (IDD)
  • Prepaid Plan
  • Tune Talk CUN VALUE Pack (TTCVP)
  • International Traveller SIM
  • Tune Talk VALUE Pack (TTVP)
  • Pek Jimat
  • Prepaid Services
  • Rates
  • Rewards
  • Roaming & IDD
  • Self Registration
  • Services
  • Short Message Service (SMS)
  • SIM
  • SIM Card & eSIM
  • Switch to Tune Talk
  • Top Up
  • TT Jimat Prepaid Plans & Pack
  • Tune Talk Big Points Conversion
  • Tune Talk eSIM Info
  • Tune Talk Goodies
  • Traveller
  • Upgrade to TT Jimat Prepaid Pack
  • Tune Talk Traveller Lite & Power
  • Upgrade to Tune Talk Hi-Value Prepaid Pack (“TTHV”) for FREE!
  • Value Incredible Plan (VIP)
  • Jomenjoy Deals
  • Corporate
  • Jendela
  • Japan SIM
  • Jimat Plus
  • Pek Borneo
  • Pek Perpaduan
  • TT Borneo - Plans & Pack
Who is eligible to switch to Tune Talk CUN VALUE Prepaid Pack?

Existing Tune Talk subscribers (defined by older tariff plans (such as TuneTalk Buddies) or activated before 26th August 2019) can make a switch to the TTCVP pack. Tone Excel and Tone Plus subscribers are excluded.

Eligible existing Tune Talk subscribers will also be notified via SMS and simply have to follow the steps provided.

By switching, do I need to replace my SIM card?

No, you can continue to use your existing sim card and the changes will be reflected automatically upon successful switching.

Is there any minimum balance needed for switching fee? (If Applicable)

No, there is no minimum balance required.

How long does it take for the switch to happen after sending in the SMS or request via Tune Talk App?

The switch will take up to 30 minutes. You will receive a confirmation SMS once its activated.

What about call plans such as my unlimited call plan?

The plan will stop upon switching and you will have to resubscribe once again.

I have more than one Tune Talk number. If I request for a switch, will it apply to all my other numbers as well? can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually send in the request for each number that you own.

What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

How do I check if I submitted the right NRIC number?

You can check if your NRIC is correctly registered with your current Service Provide by sending a text message via SMS to the following (note: there should be no spaces or special characters in the ID field):

For Celcom: CHECK<space><ID><space>NRIC send to 22099
For DiGi: CHECKID<space><ID> send to 2000
For Maxis: <ID> send to 22011
For U-Mobile: <ID> and send to 28011

Do I have to pay to Tune In?

There is no charge to Tune In. However, your original service provider may, so it’s best to check before you make the request.

Are there any chances of missing a call or a text message while the Tune In process is happening?

We would recommend keeping both your (soon-to-be) old number and Tune Talk SIM active so you won’t miss anything. Once the process is complete, your old SIM card will be deactivated and you can start using your old number with your new Tune Talk service.

What about my voicemail and other services?

Only your number is ported over when you use request to Tune In over to Tune Talk. However, you’ll also enjoy these services with Tune Talk:

  • Voice calls and SMS
  • Call Waiting
  • Caller Line Identification Presentation(CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial
  • SMS International Roaming
  • Miscall notification
Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value Added Services:

  • Call Waiting
  • Caller Line Identification Presentation (CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial and SMS
  • International Roaming
  • Miscall notification
How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and buy it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

What are the key differences between my current pack and the new TTCVP Pack?

The new TTCVP pack comes with an allocation of 10GB of Free Basic Internet every 30 days. With basic internet, subscribers who do not have any data plans or bonus data will not utilize pay-per-use data and charges will not be applicable and instead utilize the basic internet quota (speed up to 64 kbps).

However an important note is that older plans, bonuses, validity extensions and their corresponding prices will also not be available for newly switched lines.

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to the TTCVP Pack?

Yes, a switching fee of RM5.00 applies in order to switch from your current tariff to TTCVP.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

What happens to my existing data plan or freebies data balance?

Upon successful switch to TTCVP pack, all your existing data and call plans and quotas will be forfeited.

*Quotas that will be forfeited include Data Freebies (Free Data from top ups, campaigns, etc.), Data Plans (Data/+VIBE plans, yearly plans and monthly renewals), booster plans and so on.

Upon switching, you will automatically be utilizing Basic Internet (64kbps) and will need to subscribe to a Data Plan to enjoy high speed data quota.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

Extended validity is also available for activation by TTCVP subscribers at a cost of RM100.00.

For more information, head to the 1 year validity page.

What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Sales & Service Tax (SST) Terms and Condition
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
How do I Tune In?

It’s quite easy!
Register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.
Tune Talk will call you to confirm your registration and delivery details within the next business day.
Poslaju will send Tune Talk SIM pack to you within 1 – 3 working days.
Upon receiving your SIM pack, you are required to call 010 777 7112 to start Tune In process.
That’s it! Your number will be processed within 24 hours after we receive your call.

Do I need a new phone or service plan to Tune In to Tune Talk?

Nope! All you need to do is register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.

How long will the Tune In process take?

The MNP process will take within 48 working hours to be completed, however to receive TAC/Verification code, it may take another 36 hours to update your mobile number.

MNP requests made/submitted on Sundays and public holidays will only be processed on the next working day.

How do I know when the Tune In process to Tune Talk is complete?

You’ll get an email from us welcoming you to the network service provider with the happiest customers!

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Why isn’t my credit card accepted?

We only accept credit card which issued by local bank ONLY for online sim purchase

Why choose Tune Talk?

Because we know you‘ll love:

  • Lower voice call and SMS rates
  • A fun, simple and easy-to-use prepaid service
  • Exciting deals from our partners nationwide. AirAsia, Maybank and many more.
What Prepaid Tariff Plans are being offered by Tune Talk?

A simple one! Talk away with a single plan giving you the lowest call & SMS rates.

How much is a Tune Talk SIM pack?

Get our SIM Packs for the low price of RM5.

I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into you phone, go though the simple steps and you’re activated.

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Chat at www.tunetalk.com.

Who is eligible to switch to Tune Talk CUN VALUE Prepaid Pack?

Existing Tune Talk subscribers (defined by older tariff plans (such as TuneTalk Buddies) or activated before 26th August 2019) can make a switch to the TTCVP pack. Tone Excel and Tone Plus subscribers are excluded.

Eligible existing Tune Talk subscribers will also be notified via SMS and simply have to follow the steps provided.

What are the key differences between my current pack and the new TTCVP Pack?

The new TTCVP pack comes with an allocation of 10GB of Free Basic Internet every 30 days. With basic internet, subscribers who do not have any data plans or bonus data will not utilize pay-per-use data and charges will not be applicable and instead utilize the basic internet quota (speed up to 64 kbps).

However an important note is that older plans, bonuses, validity extensions and their corresponding prices will also not be available for newly switched lines.

By switching, do I need to replace my SIM card?

No, you can continue to use your existing sim card and the changes will be reflected automatically upon successful switching.

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to the TTCVP Pack?

Yes, a switching fee of RM5.00 applies in order to switch from your current tariff to TTCVP.

Is there any minimum balance needed for switching fee? (If Applicable)

No, there is no minimum balance required.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

How long does it take for the switch to happen after sending in the SMS or request via Tune Talk App?

The switch will take up to 30 minutes. You will receive a confirmation SMS once its activated.

What happens to my existing data plan or freebies data balance?

Upon successful switch to TTCVP pack, all your existing data and call plans and quotas will be forfeited.

*Quotas that will be forfeited include Data Freebies (Free Data from top ups, campaigns, etc.), Data Plans (Data/+VIBE plans, yearly plans and monthly renewals), booster plans and so on.

Upon switching, you will automatically be utilizing Basic Internet (64kbps) and will need to subscribe to a Data Plan to enjoy high speed data quota.

What about call plans such as my unlimited call plan?

The plan will stop upon switching and you will have to resubscribe once again.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

Extended validity is also available for activation by TTCVP subscribers at a cost of RM100.00.

For more information, head to the 1 year validity page.

I have more than one Tune Talk number. If I request for a switch, will it apply to all my other numbers as well? can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually send in the request for each number that you own.

What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

Sales & Service Tax (SST) Terms and Condition
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

How do I Tune In?

It’s quite easy!
Register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.
Tune Talk will call you to confirm your registration and delivery details within the next business day.
Poslaju will send Tune Talk SIM pack to you within 1 – 3 working days.
Upon receiving your SIM pack, you are required to call 010 777 7112 to start Tune In process.
That’s it! Your number will be processed within 24 hours after we receive your call.

How do I check if I submitted the right NRIC number?

You can check if your NRIC is correctly registered with your current Service Provide by sending a text message via SMS to the following (note: there should be no spaces or special characters in the ID field):

For Celcom: CHECK<space><ID><space>NRIC send to 22099
For DiGi: CHECKID<space><ID> send to 2000
For Maxis: <ID> send to 22011
For U-Mobile: <ID> and send to 28011

Do I need a new phone or service plan to Tune In to Tune Talk?

Nope! All you need to do is register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.

Do I have to pay to Tune In?

There is no charge to Tune In. However, your original service provider may, so it’s best to check before you make the request.

How long will the Tune In process take?

The MNP process will take within 48 working hours to be completed, however to receive TAC/Verification code, it may take another 36 hours to update your mobile number.

MNP requests made/submitted on Sundays and public holidays will only be processed on the next working day.

Are there any chances of missing a call or a text message while the Tune In process is happening?

We would recommend keeping both your (soon-to-be) old number and Tune Talk SIM active so you won’t miss anything. Once the process is complete, your old SIM card will be deactivated and you can start using your old number with your new Tune Talk service.

How do I know when the Tune In process to Tune Talk is complete?

You’ll get an email from us welcoming you to the network service provider with the happiest customers!

What about my voicemail and other services?

Only your number is ported over when you use request to Tune In over to Tune Talk. However, you’ll also enjoy these services with Tune Talk:

  • Voice calls and SMS
  • Call Waiting
  • Caller Line Identification Presentation(CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial
  • SMS International Roaming
  • Miscall notification
How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

Why isn’t my credit card accepted?

We only accept credit card which issued by local bank ONLY for online sim purchase

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Why choose Tune Talk?

Because we know you‘ll love:

  • Lower voice call and SMS rates
  • A fun, simple and easy-to-use prepaid service
  • Exciting deals from our partners nationwide. AirAsia, Maybank and many more.
Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

What Prepaid Tariff Plans are being offered by Tune Talk?

A simple one! Talk away with a single plan giving you the lowest call & SMS rates.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value Added Services:

  • Call Waiting
  • Caller Line Identification Presentation (CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial and SMS
  • International Roaming
  • Miscall notification
How much is a Tune Talk SIM pack?

Get our SIM Packs for the low price of RM5.

How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and buy it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into you phone, go though the simple steps and you’re activated.

Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Chat at www.tunetalk.com.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

One year is equivalent to how many days?

365 days.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

Can I cancel my subscription?

No, once subscribed, you will need to wait out the validity period.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
One year is equivalent to how many days?

365 days.

When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

Can I cancel my subscription?

No, once subscribed, you will need to wait out the validity period.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

Who is eligible to switch to Tune Talk CUN VALUE Prepaid Pack?

Existing Tune Talk subscribers (defined by older tariff plans (such as TuneTalk Buddies) or activated before 26th August 2019) can make a switch to the TTCVP pack. Tone Excel and Tone Plus subscribers are excluded.

Eligible existing Tune Talk subscribers will also be notified via SMS and simply have to follow the steps provided.

By switching, do I need to replace my SIM card?

No, you can continue to use your existing sim card and the changes will be reflected automatically upon successful switching.

Is there any minimum balance needed for switching fee? (If Applicable)

No, there is no minimum balance required.

How long does it take for the switch to happen after sending in the SMS or request via Tune Talk App?

The switch will take up to 30 minutes. You will receive a confirmation SMS once its activated.

What about call plans such as my unlimited call plan?

The plan will stop upon switching and you will have to resubscribe once again.

I have more than one Tune Talk number. If I request for a switch, will it apply to all my other numbers as well? can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually send in the request for each number that you own.

What are the key differences between my current pack and the new TTCVP Pack?

The new TTCVP pack comes with an allocation of 10GB of Free Basic Internet every 30 days. With basic internet, subscribers who do not have any data plans or bonus data will not utilize pay-per-use data and charges will not be applicable and instead utilize the basic internet quota (speed up to 64 kbps).

However an important note is that older plans, bonuses, validity extensions and their corresponding prices will also not be available for newly switched lines.

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to the TTCVP Pack?

Yes, a switching fee of RM5.00 applies in order to switch from your current tariff to TTCVP.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

What happens to my existing data plan or freebies data balance?

Upon successful switch to TTCVP pack, all your existing data and call plans and quotas will be forfeited.

*Quotas that will be forfeited include Data Freebies (Free Data from top ups, campaigns, etc.), Data Plans (Data/+VIBE plans, yearly plans and monthly renewals), booster plans and so on.

Upon switching, you will automatically be utilizing Basic Internet (64kbps) and will need to subscribe to a Data Plan to enjoy high speed data quota.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

Extended validity is also available for activation by TTCVP subscribers at a cost of RM100.00.

For more information, head to the 1 year validity page.

Who is eligible to switch to Tune Talk CUN VALUE Prepaid Pack?

Existing Tune Talk subscribers (defined by older tariff plans (such as TuneTalk Buddies) or activated before 26th August 2019) can make a switch to the TTCVP pack. Tone Excel and Tone Plus subscribers are excluded.

Eligible existing Tune Talk subscribers will also be notified via SMS and simply have to follow the steps provided.

What are the key differences between my current pack and the new TTCVP Pack?

The new TTCVP pack comes with an allocation of 10GB of Free Basic Internet every 30 days. With basic internet, subscribers who do not have any data plans or bonus data will not utilize pay-per-use data and charges will not be applicable and instead utilize the basic internet quota (speed up to 64 kbps).

However an important note is that older plans, bonuses, validity extensions and their corresponding prices will also not be available for newly switched lines.

By switching, do I need to replace my SIM card?

No, you can continue to use your existing sim card and the changes will be reflected automatically upon successful switching.

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to the TTCVP Pack?

Yes, a switching fee of RM5.00 applies in order to switch from your current tariff to TTCVP.

Is there any minimum balance needed for switching fee? (If Applicable)

No, there is no minimum balance required.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

How long does it take for the switch to happen after sending in the SMS or request via Tune Talk App?

The switch will take up to 30 minutes. You will receive a confirmation SMS once its activated.

What happens to my existing data plan or freebies data balance?

Upon successful switch to TTCVP pack, all your existing data and call plans and quotas will be forfeited.

*Quotas that will be forfeited include Data Freebies (Free Data from top ups, campaigns, etc.), Data Plans (Data/+VIBE plans, yearly plans and monthly renewals), booster plans and so on.

Upon switching, you will automatically be utilizing Basic Internet (64kbps) and will need to subscribe to a Data Plan to enjoy high speed data quota.

What about call plans such as my unlimited call plan?

The plan will stop upon switching and you will have to resubscribe once again.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

Extended validity is also available for activation by TTCVP subscribers at a cost of RM100.00.

For more information, head to the 1 year validity page.

I have more than one Tune Talk number. If I request for a switch, will it apply to all my other numbers as well? can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually send in the request for each number that you own.

What is upgrade 4G Sim Card?

Upgrade your old sim card with a latest simcard with 4G network (Existing Tunetalk User)

What is the payment channel for the online reload

Online banking transaction and credit card

Is there any deduction or fees involve after reload been made

There is no any deduction on your reload for the 4G Upgrade process and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

What I need to do once receive the Sim card?

You may need to call our careline 13100 or 03- 27717000 and inform us that you receive the sim card. Our agent will proceed with the sim card replacement.

How long is the Sim upgrade process?

It will take within 24-48 working hours.

How many time I can apply for switch To Tunetalk

Per IC you can register up to 10 Sim card.

Do I need to make type of payment for upgrade 4G Sim

Yes, need to perform a credit reload minimum of RM30 as shown in form

Can I do upgrade to 4G Sim without making a credit reload and why do I need to do the credit reload?

No, Credit reload is needed to make sure the new Tunetalk sim card is active status

How will I receive the Sim card for this

After receive the verification call from Tunetalk, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tunetalk will not be responsible for any damage or lost once the parcel are out from our end.

Will my credit remain after the Sim replacement

Yes, it will remain as per reload. (Full Amount) Except for passport holder.

I am a Tone Excel / tone plus user, can I apply for this switch to Tunetalk

I am a Tone Excel / Tone Plus user, can I apply for this switch to Tunetalk.

What is upgrade 4G Sim Card?

Upgrade your old sim card with a latest simcard with 4G network (Existing Tunetalk User)

Do I need to make type of payment for upgrade 4G Sim

Yes, need to perform a credit reload minimum of RM30 as shown in form

What is the payment channel for the online reload

Online banking transaction and credit card

Can I do upgrade to 4G Sim without making a credit reload and why do I need to do the credit reload?

No, Credit reload is needed to make sure the new Tunetalk sim card is active status

Is there any deduction or fees involve after reload been made

There is no any deduction on your reload for the 4G Upgrade process and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

How will I receive the Sim card for this

After receive the verification call from Tunetalk, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tunetalk will not be responsible for any damage or lost once the parcel are out from our end.

What I need to do once receive the Sim card?

You may need to call our careline 13100 or 03- 27717000 and inform us that you receive the sim card. Our agent will proceed with the sim card replacement.

Will my credit remain after the Sim replacement

Yes, it will remain as per reload. (Full Amount) Except for passport holder.

How long is the Sim upgrade process?

It will take within 24-48 working hours.

I am a Tone Excel / tone plus user, can I apply for this switch to Tunetalk

I am a Tone Excel / Tone Plus user, can I apply for this switch to Tunetalk.

How many time I can apply for switch To Tunetalk

Per IC you can register up to 10 Sim card.

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Why isn’t my credit card accepted?

We only accept credit card which issued by local bank ONLY for online sim purchase

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

Why isn’t my credit card accepted?

We only accept credit card which issued by local bank ONLY for online sim purchase

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

How do I check if I submitted the right NRIC number?

You can check if your NRIC is correctly registered with your current Service Provide by sending a text message via SMS to the following (note: there should be no spaces or special characters in the ID field):

For Celcom: CHECK<space><ID><space>NRIC send to 22099
For DiGi: CHECKID<space><ID> send to 2000
For Maxis: <ID> send to 22011
For U-Mobile: <ID> and send to 28011

Do I have to pay to Tune In?

There is no charge to Tune In. However, your original service provider may, so it’s best to check before you make the request.

Are there any chances of missing a call or a text message while the Tune In process is happening?

We would recommend keeping both your (soon-to-be) old number and Tune Talk SIM active so you won’t miss anything. Once the process is complete, your old SIM card will be deactivated and you can start using your old number with your new Tune Talk service.

What about my voicemail and other services?

Only your number is ported over when you use request to Tune In over to Tune Talk. However, you’ll also enjoy these services with Tune Talk:

  • Voice calls and SMS
  • Call Waiting
  • Caller Line Identification Presentation(CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial
  • SMS International Roaming
  • Miscall notification
How do I Tune In?

It’s quite easy!
Register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.
Tune Talk will call you to confirm your registration and delivery details within the next business day.
Poslaju will send Tune Talk SIM pack to you within 1 – 3 working days.
Upon receiving your SIM pack, you are required to call 010 777 7112 to start Tune In process.
That’s it! Your number will be processed within 24 hours after we receive your call.

Do I need a new phone or service plan to Tune In to Tune Talk?

Nope! All you need to do is register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.

How long will the Tune In process take?

The MNP process will take within 48 working hours to be completed, however to receive TAC/Verification code, it may take another 36 hours to update your mobile number.

MNP requests made/submitted on Sundays and public holidays will only be processed on the next working day.

How do I know when the Tune In process to Tune Talk is complete?

You’ll get an email from us welcoming you to the network service provider with the happiest customers!

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

How do I Tune In?

It’s quite easy!
Register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.
Tune Talk will call you to confirm your registration and delivery details within the next business day.
Poslaju will send Tune Talk SIM pack to you within 1 – 3 working days.
Upon receiving your SIM pack, you are required to call 010 777 7112 to start Tune In process.
That’s it! Your number will be processed within 24 hours after we receive your call.

How do I check if I submitted the right NRIC number?

You can check if your NRIC is correctly registered with your current Service Provide by sending a text message via SMS to the following (note: there should be no spaces or special characters in the ID field):

For Celcom: CHECK<space><ID><space>NRIC send to 22099
For DiGi: CHECKID<space><ID> send to 2000
For Maxis: <ID> send to 22011
For U-Mobile: <ID> and send to 28011

Do I need a new phone or service plan to Tune In to Tune Talk?

Nope! All you need to do is register your details on our online Tune In application form to get a FREE Tune Talk SIM pack.

Do I have to pay to Tune In?

There is no charge to Tune In. However, your original service provider may, so it’s best to check before you make the request.

How long will the Tune In process take?

The MNP process will take within 48 working hours to be completed, however to receive TAC/Verification code, it may take another 36 hours to update your mobile number.

MNP requests made/submitted on Sundays and public holidays will only be processed on the next working day.

Are there any chances of missing a call or a text message while the Tune In process is happening?

We would recommend keeping both your (soon-to-be) old number and Tune Talk SIM active so you won’t miss anything. Once the process is complete, your old SIM card will be deactivated and you can start using your old number with your new Tune Talk service.

How do I know when the Tune In process to Tune Talk is complete?

You’ll get an email from us welcoming you to the network service provider with the happiest customers!

What about my voicemail and other services?

Only your number is ported over when you use request to Tune In over to Tune Talk. However, you’ll also enjoy these services with Tune Talk:

  • Voice calls and SMS
  • Call Waiting
  • Caller Line Identification Presentation(CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial
  • SMS International Roaming
  • Miscall notification
What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Sales & Service Tax (SST) Terms and Condition
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

Sales & Service Tax (SST) Terms and Condition
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value Added Services:

  • Call Waiting
  • Caller Line Identification Presentation (CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial and SMS
  • International Roaming
  • Miscall notification
How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and buy it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

Why choose Tune Talk?

Because we know you‘ll love:

  • Lower voice call and SMS rates
  • A fun, simple and easy-to-use prepaid service
  • Exciting deals from our partners nationwide. AirAsia, Maybank and many more.
What Prepaid Tariff Plans are being offered by Tune Talk?

A simple one! Talk away with a single plan giving you the lowest call & SMS rates.

How much is a Tune Talk SIM pack?

Get our SIM Packs for the low price of RM5.

I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into you phone, go though the simple steps and you’re activated.

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Chat at www.tunetalk.com.

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Why choose Tune Talk?

Because we know you‘ll love:

  • Lower voice call and SMS rates
  • A fun, simple and easy-to-use prepaid service
  • Exciting deals from our partners nationwide. AirAsia, Maybank and many more.
Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

What Prepaid Tariff Plans are being offered by Tune Talk?

A simple one! Talk away with a single plan giving you the lowest call & SMS rates.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value Added Services:

  • Call Waiting
  • Caller Line Identification Presentation (CLIP)
  • Multi Party Conferencing
  • Voicemail
  • International Direct Dial and SMS
  • International Roaming
  • Miscall notification
How much is a Tune Talk SIM pack?

Get our SIM Packs for the low price of RM5.

How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and buy it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into you phone, go though the simple steps and you’re activated.

Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Chat at www.tunetalk.com.

What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
How do I sign up for a Self Care account?

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk SIM card number (601999…)
  • Full Address
  • Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

How do I change my IVR language?

You can change your IVR language by :

  • Call our IVR services at
  • Select option 3
  • Select your preferred language
How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • ICCID or Insurance Policy Number
  • Current airtime balance & network validity
  • Personal details
  • Last 10 top up transaction detail
  • Last 1 month call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Change your IVR language
  • Perform top ups
  • Value Added Services: activating and de-activating
  • Transfer Airtime Balance
How can i add/change or view value added services from Self Care?

You can add/change or view Value-Added Services by following these steps:

  • Login to Self Care
  • Select My Services tab
  • Then click on the Services option
  • Click Edit, to add or remove any of the services which are not mandatory
  • Select the features you wish to add/remove
  • Save your activity

Please allow at least an hour for these changes take effect.

What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
How do I sign up for a Self Care account?

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk SIM card number (601999…)
  • Full Address
  • Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • ICCID or Insurance Policy Number
  • Current airtime balance & network validity
  • Personal details
  • Last 10 top up transaction detail
  • Last 1 month call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Change your IVR language
  • Perform top ups
  • Value Added Services: activating and de-activating
  • Transfer Airtime Balance
How do I change my IVR language?

You can change your IVR language by :

  • Call our IVR services at
  • Select option 3
  • Select your preferred language
How can i add/change or view value added services from Self Care?

You can add/change or view Value-Added Services by following these steps:

  • Login to Self Care
  • Select My Services tab
  • Then click on the Services option
  • Click Edit, to add or remove any of the services which are not mandatory
  • Select the features you wish to add/remove
  • Save your activity

Please allow at least an hour for these changes take effect.

What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
How do I sign up for a Self Care account?

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk SIM card number (601999…)
  • Full Address
  • Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

How do I change my IVR language?

You can change your IVR language by :

  • Call our IVR services at
  • Select option 3
  • Select your preferred language
How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • ICCID or Insurance Policy Number
  • Current airtime balance & network validity
  • Personal details
  • Last 10 top up transaction detail
  • Last 1 month call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Change your IVR language
  • Perform top ups
  • Value Added Services: activating and de-activating
  • Transfer Airtime Balance
How can i add/change or view value added services from Self Care?

You can add/change or view Value-Added Services by following these steps:

  • Login to Self Care
  • Select My Services tab
  • Then click on the Services option
  • Click Edit, to add or remove any of the services which are not mandatory
  • Select the features you wish to add/remove
  • Save your activity

Please allow at least an hour for these changes take effect.

What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
How do I sign up for a Self Care account?

Send our Customer Care an email at customer.care@tunetalk.com to request for your Self Care account details.
Please provide the following information:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk SIM card number (601999…)
  • Full Address
  • Date of Birth

The provided information will be used to verify your profile before providing you with the Self Care account login details.

What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • ICCID or Insurance Policy Number
  • Current airtime balance & network validity
  • Personal details
  • Last 10 top up transaction detail
  • Last 1 month call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Change your IVR language
  • Perform top ups
  • Value Added Services: activating and de-activating
  • Transfer Airtime Balance
How do I change my IVR language?

You can change your IVR language by :

  • Call our IVR services at
  • Select option 3
  • Select your preferred language
How can i add/change or view value added services from Self Care?

You can add/change or view Value-Added Services by following these steps:

  • Login to Self Care
  • Select My Services tab
  • Then click on the Services option
  • Click Edit, to add or remove any of the services which are not mandatory
  • Select the features you wish to add/remove
  • Save your activity

Please allow at least an hour for these changes take effect.

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

Do I need to register to access Data/Internet from my Tune Talk Prepaid mobile phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

How much talk time credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

What if Data/Internet doesn’t work even after I get my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

How much talk time credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

Do I need to register to access Data/Internet from my Tune Talk Prepaid mobile phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

What if Data/Internet doesn’t work even after I get my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

I have a credit balance of MYR8.00 left. Can I purchase IDR10,000=MYR7.00 International Airtime Credit Transfer?

Yes, there are no other hidden charges on top of the communicated amount.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Is there any subscription fee for this service?

No subscription fee is required to use this service

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

How much can I transfer?

You can transfer a maximum of RM100 per day.

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

SMS sent for the service is free?

All SMS sent are free.

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

I have a credit balance of MYR8.00 left. Can I purchase IDR10,000=MYR7.00 International Airtime Credit Transfer?

Yes, there are no other hidden charges on top of the communicated amount.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

How much can I transfer?

You can transfer a maximum of RM100 per day.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

Is there any subscription fee for this service?

No subscription fee is required to use this service

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

SMS sent for the service is free?

All SMS sent are free.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What do I need to subscribe to the 3-Day Data Roaming Pass?
  1. All Tune Talk subscribers under any tariff plans with airasia member ID, who are on Active Status and have sufficient balance
  2. Your Tune Talk Prepaid line has at least a basic mobile internet/data plan
  3. How to sign up for airasia rewards membership? Just click here
What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

What does Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN setting).

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What does Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What do I need to subscribe to the 3-Day Data Roaming Pass?
  1. All Tune Talk subscribers under any tariff plans with airasia member ID, who are on Active Status and have sufficient balance
  2. Your Tune Talk Prepaid line has at least a basic mobile internet/data plan
  3. How to sign up for airasia rewards membership? Just click here
What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN setting).

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.

I have a credit balance of MYR8.00 left. Can I purchase IDR10,000=MYR7.00 International Airtime Credit Transfer?

Yes, there are no other hidden charges on top of the communicated amount.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Is there any subscription fee for this service?

No subscription fee is required to use this service

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

How much can I transfer?

You can transfer a maximum of RM100 per day.

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

SMS sent for the service is free?

All SMS sent are free.

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

I have a credit balance of MYR8.00 left. Can I purchase IDR10,000=MYR7.00 International Airtime Credit Transfer?

Yes, there are no other hidden charges on top of the communicated amount.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

How much can I transfer?

You can transfer a maximum of RM100 per day.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

Is there any subscription fee for this service?

No subscription fee is required to use this service

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

SMS sent for the service is free?

All SMS sent are free.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

Who qualifies for this plan?

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

Do I need to use the device I purchased with the nominated Tune Talk number to enjoy the FREE DATA?

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

What happens to my FREE DATA If I switch operators?

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

If I already have FREE DATA from my reload, which data allocation will be utilized first?

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

I have an existing Tune Talk number. Will I still enjoy the FREE DATA allocation for this plan?

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Will I still enjoy the FREE DATA if my account is in inactive status?

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

What happens if I do not fully utilize my allocation for this month?

All unused data will not carry forward and will not add towards the allocation for the new month.

If I already have a monthly data plan, will this plan add on to my data quota?

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Who qualifies for this plan?

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

I have an existing Tune Talk number. Will I still enjoy the FREE DATA allocation for this plan?

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Do I need to use the device I purchased with the nominated Tune Talk number to enjoy the FREE DATA?

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

Will I still enjoy the FREE DATA if my account is in inactive status?

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

What happens to my FREE DATA If I switch operators?

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

What happens if I do not fully utilize my allocation for this month?

All unused data will not carry forward and will not add towards the allocation for the new month.

If I already have FREE DATA from my reload, which data allocation will be utilized first?

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

If I already have a monthly data plan, will this plan add on to my data quota?

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

How to switch my current Tune Talk number to basic internet plan?

It’s as simple as sending a SMS. Just type FBI and send it to 2222

And the SMS sent to 2222 are FOC.

How soon will switch over after sending in the SMS?

The switch will take between 5-10 minutes. And you will receive a confirmation SMS once its activated.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is also not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Quota balance also via FBI STATUS to 2222

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to Free Basic Internet Plan?

‘Switching’ from current existing plan to Free Basic Internet Plan is FREE from 15th January – 28th Feb 2019. Charges of RM5 of switching fee will be apply starting 1st March 2019 onwards. Switching fee can be made via Tune Talk credit or Direct Payment via Tune Talk App (Online banking, FPX, etc.).

Is there any minimum balance needed for the switching fee?

No, there is no minimum balance required to switch.

What happens to my existing data plan or freebies data balance?

Upon successful switch to Basic Internet plan, all your existing data quota will be forfeited.

*Existing data that will be forfeited include Data Freebies (Free Data from campaigns, etc.), Data Plans (Datatata or +VIBE), booster plans and so on.
*It is highly advisable for you to utilize all available data quota before switching to FBI plan.

Upon switching, you will ONLY have 10GB FBI and will NEED to subscribe to a Data Plan to enjoy high speed data quota.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

After 1st September 2018, if you wish to extend your credit validity, it has been changed to RM100 for 365 days.

For more information, head to the 1 year validity page.

What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Quota balance also via FBI STATUS to 2222

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to Free Basic Internet Plan?

‘Switching’ from current existing plan to Free Basic Internet Plan is FREE from 15th January – 28th Feb 2019. Charges of RM5 of switching fee will be apply starting 1st March 2019 onwards. Switching fee can be made via Tune Talk credit or Direct Payment via Tune Talk App (Online banking, FPX, etc.).

How to switch my current Tune Talk number to basic internet plan?

It’s as simple as sending a SMS. Just type FBI and send it to 2222

And the SMS sent to 2222 are FOC.

Is there any minimum balance needed for the switching fee?

No, there is no minimum balance required to switch.

How soon will switch over after sending in the SMS?

The switch will take between 5-10 minutes. And you will receive a confirmation SMS once its activated.

What happens to my existing data plan or freebies data balance?

Upon successful switch to Basic Internet plan, all your existing data quota will be forfeited.

*Existing data that will be forfeited include Data Freebies (Free Data from campaigns, etc.), Data Plans (Datatata or +VIBE), booster plans and so on.
*It is highly advisable for you to utilize all available data quota before switching to FBI plan.

Upon switching, you will ONLY have 10GB FBI and will NEED to subscribe to a Data Plan to enjoy high speed data quota.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is also not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

After 1st September 2018, if you wish to extend your credit validity, it has been changed to RM100 for 365 days.

For more information, head to the 1 year validity page.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

How do I check my list of Friends & Family Number?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

How do I check my list of Friends & Family Number?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

Who qualifies for this plan?

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

Do I need to use the device I purchased with the nominated Tune Talk number to enjoy the FREE DATA?

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

What happens to my FREE DATA If I switch operators?

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

If I already have FREE DATA from my reload, which data allocation will be utilized first?

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

I have an existing Tune Talk number. Will I still enjoy the FREE DATA allocation for this plan?

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Will I still enjoy the FREE DATA if my account is in inactive status?

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

What happens if I do not fully utilize my allocation for this month?

All unused data will not carry forward and will not add towards the allocation for the new month.

If I already have a monthly data plan, will this plan add on to my data quota?

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

Who qualifies for this plan?

Anyone who purchases a device that offers a Tune Talk Device Plan from the Tune Talk Online Store.

I have an existing Tune Talk number. Will I still enjoy the FREE DATA allocation for this plan?

Yes of course! All you have to do is provide us with the Tune Talk number you would like to nominate for the FREE DATA. Do note that you will have to use this number with device purchased to enjoy the FREE DATA.

Do I need to use the device I purchased with the nominated Tune Talk number to enjoy the FREE DATA?

Yes. This is one of the conditions to enjoy the FREE DATA! The FREE DATA will not be granted if this condition is not met.

Will I still enjoy the FREE DATA if my account is in inactive status?

No. You will need to maintain an Active status for your account in order to continue receiving the FREE DATA.

What happens to my FREE DATA If I switch operators?

Once you have switched Operators, you will no longer receive the FREE DATA and are not entitled to any reimbursement for the unused FREE DATA.

What happens if I do not fully utilize my allocation for this month?

All unused data will not carry forward and will not add towards the allocation for the new month.

If I already have FREE DATA from my reload, which data allocation will be utilized first?

The FREE DATA from this device plan will be utilized first. Once the data has been fully used, then the FREE DATA from your reload will be utilized.

If I already have a monthly data plan, will this plan add on to my data quota?

Yes! The FREE DATA from this Device Plan will add on to your existing data quota from your monthly Data Plan. The data from the Device Plan will be utilized first.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

What is free Sim?

Getting a new Tunetalk sim card deliver to your doorstep

What is the payment channel for the online reload

Online banking transaction and credit card

Is there any deduction or fees involve after reload been made

There no any deduction on your reload for the Get New Sim and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

Can I change the reserved number once the order was successfully made?

No. The number that was chosen for reservation will be registered during processing day, and you can only change the number once you received the new SIM through the self-care account.

Do I need to make type of payment for get new Sim

Yes, need to perform a credit reload minimum of RM30 as shown in form

Why do I need to do the credit reload?

Credit reload is needed to make sure the new Tunetalk sim card is active status

How will I receive the Sim card

After placing the order, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tune Talk will not be responsible for any damage or lost once the parcel are out from our end

What is free Sim?

Getting a new Tunetalk sim card deliver to your doorstep

Do I need to make type of payment for get new Sim

Yes, need to perform a credit reload minimum of RM30 as shown in form

What is the payment channel for the online reload

Online banking transaction and credit card

Why do I need to do the credit reload?

Credit reload is needed to make sure the new Tunetalk sim card is active status

Is there any deduction or fees involve after reload been made

There no any deduction on your reload for the Get New Sim and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

How will I receive the Sim card

After placing the order, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tune Talk will not be responsible for any damage or lost once the parcel are out from our end

Can I change the reserved number once the order was successfully made?

No. The number that was chosen for reservation will be registered during processing day, and you can only change the number once you received the new SIM through the self-care account.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Help I can’t make a call/send a text message!

Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.

My calls keeps disconnecting in the middle of a call or when I’ve just started talking. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

I can’t make an outgoing call. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Help I can’t make a call/send a text message!

Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.

I can’t make an outgoing call. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

My calls keeps disconnecting in the middle of a call or when I’ve just started talking. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
Help I can’t make a call/send a text message!

Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.

My calls keeps disconnecting in the middle of a call or when I’ve just started talking. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

I can’t make an outgoing call. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Help I can’t make a call/send a text message!

Kindly contact our customer care team via online chat (www.tunetalk.com/livechat) at tunetalk.com 24hours daily.

I can’t make an outgoing call. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

My calls keeps disconnecting in the middle of a call or when I’ve just started talking. What’s wrong?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

How do I activate IDD?

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

How Do I Make An IDD Call?

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

What are Tune Talk IDD rates?

You can view the rates here.

How do I activate IDD?

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

What are Tune Talk IDD rates?

You can view the rates here.

How Do I Make An IDD Call?

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

What is the Tune Unlimited Plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can i switch to Tune Talk CUN Value Prepaid and subscribe to the Tune Unlimited Plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

What will happen if my tune unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilized?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Will I still be able to tether / Use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

If I am eligible but currently using another plan, can I switch to the VIP plan?

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

How long will the VIP plan be available?

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Once my account is eligible, how many VIP plans can I sign up for?

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

How do I check the status of my eligibility?

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Who is eligible to subscribe for the VIP plan?

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

If I’m on another Tune Talk plan, can I add this plan onto that?

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (E.G. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
Why does my tune unlimited hotspot usage showing 500MB utilization shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

If I need to perform a SIM replacement, will my VIP plan still be active?

Upon successful SIM replacement, the data plan will be automatically resumed.

I am over 60 years old, but the VIP plan does not appear in my Tune Talk mobile app? What can I do?

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Once I am eligible, can I immediately subscribe to the VIP plan?

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

What tariff plans are eligible for the VIP plan?

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

I am A foreigner/PR with disabilities or am above 60 years old. Am I eligible to sign-up for this plan?

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

Does this plan auto-renew monthly?

Yes it does provided you have sufficient credit balance.

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (E.G. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What is the Tune Unlimited Plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can i switch to Tune Talk CUN Value Prepaid and subscribe to the Tune Unlimited Plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

Why does my tune unlimited hotspot usage showing 500MB utilization shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

What will happen if my tune unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilized?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether / Use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

If I am eligible but currently using another plan, can I switch to the VIP plan?

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

If I need to perform a SIM replacement, will my VIP plan still be active?

Upon successful SIM replacement, the data plan will be automatically resumed.

How long will the VIP plan be available?

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

I am over 60 years old, but the VIP plan does not appear in my Tune Talk mobile app? What can I do?

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Once my account is eligible, how many VIP plans can I sign up for?

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Once I am eligible, can I immediately subscribe to the VIP plan?

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

How do I check the status of my eligibility?

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

What tariff plans are eligible for the VIP plan?

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

Who is eligible to subscribe for the VIP plan?

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

I am A foreigner/PR with disabilities or am above 60 years old. Am I eligible to sign-up for this plan?

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If I’m on another Tune Talk plan, can I add this plan onto that?

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Does this plan auto-renew monthly?

Yes it does provided you have sufficient credit balance.

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

What is the Tune Unlimited Plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can i switch to Tune Talk CUN Value Prepaid and subscribe to the Tune Unlimited Plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

What will happen if my tune unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilized?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Will I still be able to tether / Use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (E.G. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
Why does my tune unlimited hotspot usage showing 500MB utilization shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (E.G. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What is the Tune Unlimited Plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can i switch to Tune Talk CUN Value Prepaid and subscribe to the Tune Unlimited Plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

Why does my tune unlimited hotspot usage showing 500MB utilization shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

What will happen if my tune unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilized?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether / Use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is the Tune Talk Traveller SIM?

Tune Talk International Traveller SIM is a roaming SIM ready to be used abroad any time in regional countries around the world.

How many SIMs can I purchase?

You may purchase up to 5 SIM(s) per MyKad / Passport.

Where can I purchase the Tune Talk Traveller SIM?

You may purchase our Tune Talk Traveller SIM via our website (self-pick up at selected airports or worldwide shipping), Tune Talk Kiosk (KLIA2) and Tune Talk Official Shopee Store.

How to configure my APN setting?

IOS Device (Version 12.4.5 and above)

  1. Go to Setting > Mobile Data > Click on Mobile Data Network.
  2. Ensure the APN under Mobile Data and Personal Hotspot are correct. APN : tunetalk
  3. Restart your device and make sure to enable Data Roaming and start browsing.

Android Device

  1. Go to Setting > Connections > Mobile Networks > Access Point Names
  2. Press ADD and key in tunetalk in the name and APN section and Save. APN : tunetalk
  3. Restart your device and make sure to enable Data Roaming and start browsing. *Slot 1 for Dual SIM Phones
What do I do if my SIM is not able to access the internet?

You need to check your Internet setting (Data Roaming & APN Setting). Please refer below link
Network Settings

How do I monitor my data usage limit?

You can monitor your data usage through Tune Talk App and you will receive an SMS notification when you have reached 90% or 100% of data quota usage.

What do I do if I need more data or extend the validity while abroad?

You may repurchase the same plan through Tune Talk App only and proceed with online payment (Credit/Debit Card or Online Banking). There is no subscription limit and you may purchase additional plans at any point of time within the time frame.

Am I eligible to purchase the International Traveller SIM?

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

What does the International Traveller SIM offer?
Pack RED PACK BLACK PACK
Price RM30 RM60
Data Allocation 4GB High Speed Internet 4GB High Speed Internet
Country 12 Countries

  1. Malaysia
  2. Singapore
  3. Thailand
  4. Indonesia
  5. MACAU (SAR)
  6. Australia
  7. Cambodia
  8. Hong Kong (SAR)
  9. Taipei, Kaohsiung
  10. Myanmar
  11. Bangladesh
  12. Sri Lanka
6 Countries

  1. China
  2. Philippines
  3. Japan
  4. Vietnam
  5. India
  6. South Korea
Validity 7 Days 7 Days
How do I activate the International Traveller SIM?

Self-Registration: –

  1. Register the SIM via Tune Talk App.
  2. Insert the SIM into the device.
  3. Network will automatically connect to the supported roaming partner.
  4. You will receive roaming Welcome SMS and please ensure your data roaming is enabled.
  5. Configure your APN setting.

Dealer-Registration: –

  1. Insert the SIM into the device.
  2. Network will automatically connect to the supported roaming partner.
  3. You will receive roaming Welcome SMS and please ensure your data roaming is enabled.
  4. Configure your APN setting.
How to check or view my data quota balance?
  • Tune Talk App – My Account
  • Dial *134# fto view your data balance.
Can I continue using the International Traveller SIM once the validity expires?

You need to re-subscribe the same plan (RM30 or RM60) through Tune Talk Apps before the expiry date (7th Day from activation day) or few days before expiry date to stay connected.

What if I have to travel to different countries and my International Traveller SIM still have remaining data? Can I use it?

You may use the International Traveller SIM if you are travelling to the same group of countries that support our roaming SIM as long as the validity didn’t expire.

RED Pack: Malaysia, Singapore, Thailand, Indonesia, Macau (SAR), Australia, Cambodia, Hong Kong (SAR), Taipei (Kaohsiung), Myanmar, Bangladesh and Sri Lanka.

BLACK Pack: China, Philippines, Japan, Vietnam, India and South Korea.

***Anyhow, if you travel to another country which is excluded from the group of countries mentioned, you may need to purchase a different pack of International Traveller SIM.

Who do I contact if my SIM is not working?

Kindly contact our customer care team via Live Chat.

What is the Tune Talk Traveller SIM?

Tune Talk International Traveller SIM is a roaming SIM ready to be used abroad any time in regional countries around the world.

Am I eligible to purchase the International Traveller SIM?

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

How many SIMs can I purchase?

You may purchase up to 5 SIM(s) per MyKad / Passport.

What does the International Traveller SIM offer?
Pack RED PACK BLACK PACK
Price RM30 RM60
Data Allocation 4GB High Speed Internet 4GB High Speed Internet
Country 12 Countries

  1. Malaysia
  2. Singapore
  3. Thailand
  4. Indonesia
  5. MACAU (SAR)
  6. Australia
  7. Cambodia
  8. Hong Kong (SAR)
  9. Taipei, Kaohsiung
  10. Myanmar
  11. Bangladesh
  12. Sri Lanka
6 Countries

  1. China
  2. Philippines
  3. Japan
  4. Vietnam
  5. India
  6. South Korea
Validity 7 Days 7 Days
Where can I purchase the Tune Talk Traveller SIM?

You may purchase our Tune Talk Traveller SIM via our website (self-pick up at selected airports or worldwide shipping), Tune Talk Kiosk (KLIA2) and Tune Talk Official Shopee Store.

How do I activate the International Traveller SIM?

Self-Registration: –

  1. Register the SIM via Tune Talk App.
  2. Insert the SIM into the device.
  3. Network will automatically connect to the supported roaming partner.
  4. You will receive roaming Welcome SMS and please ensure your data roaming is enabled.
  5. Configure your APN setting.

Dealer-Registration: –

  1. Insert the SIM into the device.
  2. Network will automatically connect to the supported roaming partner.
  3. You will receive roaming Welcome SMS and please ensure your data roaming is enabled.
  4. Configure your APN setting.
How to configure my APN setting?

IOS Device (Version 12.4.5 and above)

  1. Go to Setting > Mobile Data > Click on Mobile Data Network.
  2. Ensure the APN under Mobile Data and Personal Hotspot are correct. APN : tunetalk
  3. Restart your device and make sure to enable Data Roaming and start browsing.

Android Device

  1. Go to Setting > Connections > Mobile Networks > Access Point Names
  2. Press ADD and key in tunetalk in the name and APN section and Save. APN : tunetalk
  3. Restart your device and make sure to enable Data Roaming and start browsing. *Slot 1 for Dual SIM Phones
How to check or view my data quota balance?
  • Tune Talk App – My Account
  • Dial *134# fto view your data balance.
What do I do if my SIM is not able to access the internet?

You need to check your Internet setting (Data Roaming & APN Setting). Please refer below link
Network Settings

Can I continue using the International Traveller SIM once the validity expires?

You need to re-subscribe the same plan (RM30 or RM60) through Tune Talk Apps before the expiry date (7th Day from activation day) or few days before expiry date to stay connected.

How do I monitor my data usage limit?

You can monitor your data usage through Tune Talk App and you will receive an SMS notification when you have reached 90% or 100% of data quota usage.

What if I have to travel to different countries and my International Traveller SIM still have remaining data? Can I use it?

You may use the International Traveller SIM if you are travelling to the same group of countries that support our roaming SIM as long as the validity didn’t expire.

RED Pack: Malaysia, Singapore, Thailand, Indonesia, Macau (SAR), Australia, Cambodia, Hong Kong (SAR), Taipei (Kaohsiung), Myanmar, Bangladesh and Sri Lanka.

BLACK Pack: China, Philippines, Japan, Vietnam, India and South Korea.

***Anyhow, if you travel to another country which is excluded from the group of countries mentioned, you may need to purchase a different pack of International Traveller SIM.

What do I do if I need more data or extend the validity while abroad?

You may repurchase the same plan through Tune Talk App only and proceed with online payment (Credit/Debit Card or Online Banking). There is no subscription limit and you may purchase additional plans at any point of time within the time frame.

Who do I contact if my SIM is not working?

Kindly contact our customer care team via Live Chat.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

What are data Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until 31st December 2022.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What are data Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until 31st December 2022.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How long is the period I have for me to opt in to the FREE 1GB data with the Tune Talk App?

You will only have 60days from the SIM dispense (activation) date. You will no longer able to view and opt in to the Free 1GB Welcome data after 60days has ended. To Opt in you may go to Tune Talk App > Plans > Freebies & Others

Does the Borneo25 come with validity?

Yes, when you purchase a Borneo25 plan it comes with a validity extension.

(e.g.) If you reload RM30 on 5th June 2023, the validity will extend up till 23:59,4th July 2023. If you purchase the Borneo25 Monthly plan on 10th June 2023, the validity will be further extended until 9th July 2023.

What will happen if I have used up the internet plan quota completely?

Once you’ve fully utilized your internet plan quota, you will still be connected via basic internet speed. Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy better data usage experience.

Can I change to other plans aside from Borneo25?

Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTJIMAT at any time from the TT App. (switching to any legacy tariff plans will not be available)

The RM20 is stated as a promotion. How long can I enjoy Borneo25 at this price?

This is a limited pack and price promotion covering any Borneo25 plans subscribed (new or renewal) on or before 31st December 2023. After the promotion ends, Borneo25 will revert to a retail price of RM25.00 for all new or renewing subscriptions.

Tune Talk reserves the right to amend the period of promotion without prior notice at any time.

What are the privileges when I register to Tune Talk Pek Borneo (TTBorneo)?

Pek Borneo is Tune Talk’s latest range of plans that offers great value and peace of mind for your connectivity needs, exclusively for our friends in Sabah and Sarawak. It is a mobile internet plan which offers unlimited data and unlimited voice calls as low as RM20/month!

Jimat Plus FAQ Testing only – Please update accordingly

Jimat Plus FAQ Test Description

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

What are data Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until 31st December 2022.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

How to switch my current Tune Talk number to basic internet plan?

It’s as simple as sending a SMS. Just type FBI and send it to 2222

And the SMS sent to 2222 are FOC.

How soon will switch over after sending in the SMS?

The switch will take between 5-10 minutes. And you will receive a confirmation SMS once its activated.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is also not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

Am I charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

How do I check my list of Friends & Family Number?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

How much talk time credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

What if Data/Internet doesn’t work even after I get my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

How do I send a text message?

For most phones, the steps are:

  • Select ‘Messages’
  • Select ‘Send To’ or ‘Send New’
  • Enter a mobile number or a contact from your phone list
  • Select ‘Next’
  • Write your message, select ‘Next’
  • Select ‘Options’, and select ‘Send’.
I was charged several times for my last text message! Why?

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

How do I know when I’ve received a new message?

You’ll receive an alert on your phone.

What would happen if someone sent me a long text message?

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

How do I send an International text message?

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

What happens if my text message cannot be sent?

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

Will my messages be deleted automatically?

No, you will need to delete them manually.

What is Tune Talk’s coverage in Malaysia like?

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

Can I make calls from outside Malaysia using my Tune Talk Prepaid Service?

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

Can I use my GSM phone to get Tune Talk Service?

Yes, you can as Tune Talk supports GSM phones.

Is there an activation fee to activate my Tune Talk Account?

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Can my Tune Talk Prepaid service be deactivated?

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Can I call 1300 using Tune Talk Prepaid?

Yes, you can. For 1300 number the rate is RM0.35/min.

How do I retrieve my voicemail?

Just dial 13103 to retrieve to your Voicemail.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

One year is equivalent to how many days?

365 days.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

Can I cancel my subscription?

No, once subscribed, you will need to wait out the validity period.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

What’s the validity period on my Top Up amount?

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Where can I get a Top Up Card or electronic PIN vouchers?

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

Is there a minimum top up amount to keep my account active?

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

Can I use hotspot with my Pek Borneo internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What is Free 1GB Data? How can I get it?

Any user who registered and activate NEW Tune Talk SIM from 5th September 2022 onwards, are eligible for FREE 1GB Welcome Data.

This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

Will the Pek JIMAT tariff still be available after 23rd May 2023?

Yes. While East Malaysia Subscribers has the option to register for Pek Borneo or Pek JIMAT, West Malaysia Subscribers will be limited to Pek JIMAT registration only.

I’m an existing user. Can I get Pek Borneo?

No. Pek Borneo only available for new East Malaysia Tune Talk user only.

How can I become a Pek Borneo user?

Pek Borneo are eligible for:

  • NEW East Malaysia Tune Talk user who register a SIM pack after 00:01, 23rd May 2023; OR
  • East Malaysia users who request port-in to Tune Talk after 00:01, 23rd May 2023.
Pek Perpaduan FAQ Testing only – Please update accordingly

Pek Perpaduan FAQ Description Test

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Quota balance also via FBI STATUS to 2222

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to Free Basic Internet Plan?

‘Switching’ from current existing plan to Free Basic Internet Plan is FREE from 15th January – 28th Feb 2019. Charges of RM5 of switching fee will be apply starting 1st March 2019 onwards. Switching fee can be made via Tune Talk credit or Direct Payment via Tune Talk App (Online banking, FPX, etc.).

Is there any minimum balance needed for the switching fee?

No, there is no minimum balance required to switch.

What happens to my existing data plan or freebies data balance?

Upon successful switch to Basic Internet plan, all your existing data quota will be forfeited.

*Existing data that will be forfeited include Data Freebies (Free Data from campaigns, etc.), Data Plans (Datatata or +VIBE), booster plans and so on.
*It is highly advisable for you to utilize all available data quota before switching to FBI plan.

Upon switching, you will ONLY have 10GB FBI and will NEED to subscribe to a Data Plan to enjoy high speed data quota.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

After 1st September 2018, if you wish to extend your credit validity, it has been changed to RM100 for 365 days.

For more information, head to the 1 year validity page.

How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

Do I need to register to access Data/Internet from my Tune Talk Prepaid mobile phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

What is SMS?

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

I can’t send a text message!

There could be a few reasons for this:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

How much does one text message cost?

Is RM0.10 per SMS.

I’m having trouble receiving text messages!

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
What happens if someone sends me a text message when my phone is switched off or when I’m out of the coverage area?

In these cases, your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, should 72 hours pass and you have yet to retrieve your messages, they will be deleted from the server.

My contact hasn’t received any of the text messages I’ve sent.

There could be a few reasons for this:

  • Is text messaging enabled on your contact’s his mobile?
  • Does your contact’s phone have problems receiving all messages, or just yours?
  • Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
  • If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
    • Full Name
    • NRIC / Passport Number
    • Tune Talk Number
    • Your Location
    • Your friend’s number
How many messages can be stored in my inbox?

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

Do I have to sign a contract to get Tune Talk’s service?

No, you don’t. However, you need to register yourself before using Tune Talk. 

  • You can do this by registering here. You can then also reserve a preferred Tune Talk number.
  • You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.
Can I make International calls on my phone?

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Can I use my CDMA phone to get Tune Talk Service?

No, you can’t. Tune Talk only supports GSM phones.

Can I use GPS on my phone?

If your mobile phone supports GPS you should be able to use GPS.

Do I have to go through a credit check to get a Tune Talk SIM Pack?

No, you don’t.

Can I call a malaysian toll free number using Tune Talk Prepaid?

Yes, you can. Local toll free charges apply.

Can I call 1XX number using Tune Talk Prepaid?

Yes, you can. Normal charges for these numbers will apply.

What are the features of the voicemail service?

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages
What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

How the Top Up credit validity works?

Top up credit validity are based on which larger value of denomination, not accumulation. Validity take effect upon reload activation

Example 1:
RM10 x 10times within the same day= 10 days
RM100 x 1 = 100days

Example 2:
RM20 x 1 time and RM30 x 1 time within the same day = 30 days
RM50 x 1 = 50days

How do I top up my Tune Talk account?

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

If I have a dispute on the top up amount, what do I do?

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.

Can I use hotspot with my Pek Borneo internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

How long is the period I have for me to opt in to the FREE 1GB data with the Tune Talk App?

You will only have 60days from the SIM dispense (activation) date. You will no longer able to view and opt in to the Free 1GB Welcome data after 60days has ended. To Opt in you may go to Tune Talk App > Plans > Freebies & Others

What is Free 1GB Data? How can I get it?

Any user who registered and activate NEW Tune Talk SIM from 5th September 2022 onwards, are eligible for FREE 1GB Welcome Data.

This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.

Does the Borneo25 come with validity?

Yes, when you purchase a Borneo25 plan it comes with a validity extension.

(e.g.) If you reload RM30 on 5th June 2023, the validity will extend up till 23:59,4th July 2023. If you purchase the Borneo25 Monthly plan on 10th June 2023, the validity will be further extended until 9th July 2023.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What will happen if I have used up the internet plan quota completely?

Once you’ve fully utilized your internet plan quota, you will still be connected via basic internet speed. Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy better data usage experience.

Will the Pek JIMAT tariff still be available after 23rd May 2023?

Yes. While East Malaysia Subscribers has the option to register for Pek Borneo or Pek JIMAT, West Malaysia Subscribers will be limited to Pek JIMAT registration only.

Can I change to other plans aside from Borneo25?

Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTJIMAT at any time from the TT App. (switching to any legacy tariff plans will not be available)

I’m an existing user. Can I get Pek Borneo?

No. Pek Borneo only available for new East Malaysia Tune Talk user only.

The RM20 is stated as a promotion. How long can I enjoy Borneo25 at this price?

This is a limited pack and price promotion covering any Borneo25 plans subscribed (new or renewal) on or before 31st December 2023. After the promotion ends, Borneo25 will revert to a retail price of RM25.00 for all new or renewing subscriptions.

Tune Talk reserves the right to amend the period of promotion without prior notice at any time.

How can I become a Pek Borneo user?

Pek Borneo are eligible for:

  • NEW East Malaysia Tune Talk user who register a SIM pack after 00:01, 23rd May 2023; OR
  • East Malaysia users who request port-in to Tune Talk after 00:01, 23rd May 2023.
What are the privileges when I register to Tune Talk Pek Borneo (TTBorneo)?

Pek Borneo is Tune Talk’s latest range of plans that offers great value and peace of mind for your connectivity needs, exclusively for our friends in Sabah and Sarawak. It is a mobile internet plan which offers unlimited data and unlimited voice calls as low as RM20/month!

Pek Perpaduan FAQ Testing only – Please update accordingly

Pek Perpaduan FAQ Description Test

Jimat Plus FAQ Testing only – Please update accordingly

Jimat Plus FAQ Test Description

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What are data Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until 31st December 2022.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Quota balance also via FBI STATUS to 2222

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

I am an existing Tune Talk user, are there any charges to ‘Switch’ my current mobile number to Free Basic Internet Plan?

‘Switching’ from current existing plan to Free Basic Internet Plan is FREE from 15th January – 28th Feb 2019. Charges of RM5 of switching fee will be apply starting 1st March 2019 onwards. Switching fee can be made via Tune Talk credit or Direct Payment via Tune Talk App (Online banking, FPX, etc.).

How to switch my current Tune Talk number to basic internet plan?

It’s as simple as sending a SMS. Just type FBI and send it to 2222

And the SMS sent to 2222 are FOC.

Is there any minimum balance needed for the switching fee?

No, there is no minimum balance required to switch.

How soon will switch over after sending in the SMS?

The switch will take between 5-10 minutes. And you will receive a confirmation SMS once its activated.

What happens to my existing data plan or freebies data balance?

Upon successful switch to Basic Internet plan, all your existing data quota will be forfeited.

*Existing data that will be forfeited include Data Freebies (Free Data from campaigns, etc.), Data Plans (Datatata or +VIBE), booster plans and so on.
*It is highly advisable for you to utilize all available data quota before switching to FBI plan.

Upon switching, you will ONLY have 10GB FBI and will NEED to subscribe to a Data Plan to enjoy high speed data quota.

Is it compulsory to switch? And do I need to switch within a specific time?

No, it is also not compulsory to switch. As long as you have received an SMS from us, you are considered ‘eligible’, and can switch anytime.

What happens if I have extended my validity with 1 year validity?

Your credit validity will not change after switching. (e.g. if it currently expires on Feb 2019, it will remain as such even after switching).

After 1st September 2018, if you wish to extend your credit validity, it has been changed to RM100 for 365 days.

For more information, head to the 1 year validity page.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Am I charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

How do I check my list of Friends & Family Number?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

How much talk time credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

Do I need to register to access Data/Internet from my Tune Talk Prepaid mobile phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

What if Data/Internet doesn’t work even after I get my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

What is SMS?

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

How do I send a text message?

For most phones, the steps are:

  • Select ‘Messages’
  • Select ‘Send To’ or ‘Send New’
  • Enter a mobile number or a contact from your phone list
  • Select ‘Next’
  • Write your message, select ‘Next’
  • Select ‘Options’, and select ‘Send’.
I can’t send a text message!

There could be a few reasons for this:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

I was charged several times for my last text message! Why?

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

How much does one text message cost?

Is RM0.10 per SMS.

How do I know when I’ve received a new message?

You’ll receive an alert on your phone.

I’m having trouble receiving text messages!

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
What would happen if someone sent me a long text message?

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

What happens if someone sends me a text message when my phone is switched off or when I’m out of the coverage area?

In these cases, your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, should 72 hours pass and you have yet to retrieve your messages, they will be deleted from the server.

How do I send an International text message?

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

My contact hasn’t received any of the text messages I’ve sent.

There could be a few reasons for this:

  • Is text messaging enabled on your contact’s his mobile?
  • Does your contact’s phone have problems receiving all messages, or just yours?
  • Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
  • If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
    • Full Name
    • NRIC / Passport Number
    • Tune Talk Number
    • Your Location
    • Your friend’s number
What happens if my text message cannot be sent?

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

How many messages can be stored in my inbox?

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

Will my messages be deleted automatically?

No, you will need to delete them manually.

Do I have to sign a contract to get Tune Talk’s service?

No, you don’t. However, you need to register yourself before using Tune Talk. 

  • You can do this by registering here. You can then also reserve a preferred Tune Talk number.
  • You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.
What is Tune Talk’s coverage in Malaysia like?

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

Can I make International calls on my phone?

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Can I make calls from outside Malaysia using my Tune Talk Prepaid Service?

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

Can I use my CDMA phone to get Tune Talk Service?

No, you can’t. Tune Talk only supports GSM phones.

Can I use my GSM phone to get Tune Talk Service?

Yes, you can as Tune Talk supports GSM phones.

Can I use GPS on my phone?

If your mobile phone supports GPS you should be able to use GPS.

Is there an activation fee to activate my Tune Talk Account?

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Do I have to go through a credit check to get a Tune Talk SIM Pack?

No, you don’t.

Can my Tune Talk Prepaid service be deactivated?

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Can I call a malaysian toll free number using Tune Talk Prepaid?

Yes, you can. Local toll free charges apply.

Can I call 1300 using Tune Talk Prepaid?

Yes, you can. For 1300 number the rate is RM0.35/min.

Can I call 1XX number using Tune Talk Prepaid?

Yes, you can. Normal charges for these numbers will apply.

How do I retrieve my voicemail?

Just dial 13103 to retrieve to your Voicemail.

What are the features of the voicemail service?

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages
How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
One year is equivalent to how many days?

365 days.

When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

Can I cancel my subscription?

No, once subscribed, you will need to wait out the validity period.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

How the Top Up credit validity works?

Top up credit validity are based on which larger value of denomination, not accumulation. Validity take effect upon reload activation

Example 1:
RM10 x 10times within the same day= 10 days
RM100 x 1 = 100days

Example 2:
RM20 x 1 time and RM30 x 1 time within the same day = 30 days
RM50 x 1 = 50days

What’s the validity period on my Top Up amount?

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

How do I top up my Tune Talk account?

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Where can I get a Top Up Card or electronic PIN vouchers?

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

If I have a dispute on the top up amount, what do I do?

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

Is there a minimum top up amount to keep my account active?

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

Am I charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Am I charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

Upon having issues while using the redeemed deals, who should I be contacting for assistance?

All queries pertaining to post redemption, you should be contacting the particular merchant’s Customer Care which is stated in the terms and conditions of the promotion.

I have accidentally swiped right to use the deal, what do I do?

If you are not ready to use it, we advise you to take a screenshot of or copy down the promo code. Once the timer runs out, you may no longer have access to the promo code.

I have just redeemed a deal but it is not showing on the My Rewards page. What do I do?

Our system may take several minutes to validate the transaction. If the deal takes longer than 10 minutes to appear on the My Rewards page, kindly contact our Customer Care for further action.

How can I keep track of my Points redemptions?

You may track all your Points-related transactions in the Points History section in the Loyalty Tiering page in the Tune Talk App.

Can I transfer my redeemed deals to other mobile numbers?

No. The redemptions are mobile number-specific and are not transferable to other mobile numbers.

When can I redeem the #JomEnjoy deals?

Anytime! However, please note that the deals catalogue is not fixed and may change from time to time. If you see a deal that you like, redeem it before it runs out!

What offers are available on #JomEnjoy?

You may find telecommunications and lifestyle deals that are redeemable via Points and/or airtime credit.

Will there be a confirmation SMS upon successful redemption?

Yes. You will receive a SMS within 5mins.

What can I redeem with my points?

View our Goodies catalogue via the Tune Talk Mobile app now.

Do I need to have an airasia member ID to transfer my points?

Yes. Upon converting your points to airasia points, you will need to enter your airasia member ID.

Will my points expire?

Yes. Points collected from 1st February 2018 onward will have a two (2) year validity period. Find out more HERE.

Do I get to enjoy 120GB data upon successful redemption?

Yes, but only 10GB data will be released each month for 12 times.

Is it only the 120GB yearly plan redemption? What about other plans?

Yes, it is only the 120GB plan. The other data Goodies can coexist with any of your other active data plans.

What will happen to my existing Points when I transfer to airasia points?

Your Points will be converted into airasia points on a ratio of 1 pts : 1 airasia points.

How do I increase my Points through Tune Talk?

You can increase your Points through topping up.

Top Up Denomination Points
RM 3 3
RM 4 4
RM 5 8
RM 10 20
RM 15 30
RM 20 40
RM 30 70
RM 50 120
RM 100 240
RM 200 480
RM 300 720
RM 500 1200
RM 1000 2400
How/What can I redeem from airasia loyalty programme?

Log on to airasia.com/rewards to find out all these perks.

What are Tune Talk Points?

Tune Talk Points are loyalty points you will earn by reloading via your Tune Talk App and they will be placed into your Tune Talk account. To use these Points on the airasia Loyalty Programme, you will have to transfer them to your airasia membership account upon earning 3,000 pts.

You also earn airasia points when you use your airasia member ID to purchase airasia tickets or spend with VISA accepting merchants, and selected airasia partners.

What other perks can I enjoy with airasia loyalty programme?

To find out more, visit  https://www.airasia.com/rewards

Upon having issues while redeeming the deals, who should I be contacting for assistance?

All queries pertaining to pre-redemption, you should be contacting our Tune Talk’s Customer Care by Live Chat ,calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.

Can I retrieve the deals back upon expiry?

No. You are encouraged to use the deals before meeting the expiry date.

Where can I check the redeemed deals and the details?

All the redeemed deals will be available at Tune Talk App on the My Rewards Page under Available Rewards. Upon successful usage or expiry, the deals will be moved to Past Rewards.

What are the available methods to redeem the deals?

The deals are redeemable or purchasable via Points, cash (in the form of airtime credit, FPX or credit/debit card), or a combination of both Points and cash.

Are the redemption mechanics same across all the deals?

No. Each lifestyle deal may have its own unique redemption method and usage journey, which are detailed in its specific terms and conditions and can be found on its respective pages within the Tune Talk App.

Where can I find the latest #JomEnjoy deals?

The #JomEnjoy deals catalogue can be accessed on the Tune Talk App.

When can I redeem my points?

Anytime anywhere! Redeem via App or Selfcare.

How can I check my points balance?

Check your Points balance by dialing *133# or check through the Tune Talk Mobile.

Can I redeem airasia points via SMS?

airasia points redemption is only applicable via App or Self care.

What If I don’t have enough points to redeem any goodies?

Don’t worry, simply top-up to earn Points. Find out more

Can I redeem different data goodies?

Yes, you may. However, be advised only different data goodies can co-exist and be stacked. Redeeming the same data goodies will overwrite the existing data goodie.

I am currently subscribed to a data plan. What will happen if I redeem the 120GB yearly data plan?

Please note that your current data plan will be automatically terminated so we suggest fully exhausting your current plan first to fully maximize.

If I am on the 120GB yearly plan (redeemed via points), and I ran out of data, can I subscribe to other data plans for extra data?

The Goodie works like any data plan and you should avoid subscribing to other data plans as it will override. We recommend activating the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

What happens if I have not earned 3,000 pts? Will I still be able to transfer my Points to airasia points?

You will need to earn minimum 3,000 pts in order to transfer to your airasia membership account. If you do not have an airasia member ID, please register at airasia.com/rewards or call Tune Talk’s Customer Care at 13100 or 03-2771 7000.

I already have an existing airasia member ID, can I still redeem if I have than 3,000 pts in my Tune Talk account?

If you have an existing airasia member ID, you can start redeeming from the airasia loyalty programme with your airasia points. However, there needs to be minimum 3,000 pts on your Tune Talk account to be transferred to your airasia membership account.

What is an airasia member?

Every airasia membership cardholder is identified as an airasia member.

Can I still redeem for Tune Talk’s merchandise, concerts, movies Etc with Points?

Tune Talk’s merchandise, concert and movie tickets will be available for redemption with Points that are in your Tune Talk account only.

Upon having issues while using the redeemed deals, who should I be contacting for assistance?

All queries pertaining to post redemption, you should be contacting the particular merchant’s Customer Care which is stated in the terms and conditions of the promotion.

Upon having issues while redeeming the deals, who should I be contacting for assistance?

All queries pertaining to pre-redemption, you should be contacting our Tune Talk’s Customer Care by Live Chat ,calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.

I have accidentally swiped right to use the deal, what do I do?

If you are not ready to use it, we advise you to take a screenshot of or copy down the promo code. Once the timer runs out, you may no longer have access to the promo code.

Can I retrieve the deals back upon expiry?

No. You are encouraged to use the deals before meeting the expiry date.

I have just redeemed a deal but it is not showing on the My Rewards page. What do I do?

Our system may take several minutes to validate the transaction. If the deal takes longer than 10 minutes to appear on the My Rewards page, kindly contact our Customer Care for further action.

Where can I check the redeemed deals and the details?

All the redeemed deals will be available at Tune Talk App on the My Rewards Page under Available Rewards. Upon successful usage or expiry, the deals will be moved to Past Rewards.

How can I keep track of my Points redemptions?

You may track all your Points-related transactions in the Points History section in the Loyalty Tiering page in the Tune Talk App.

What are the available methods to redeem the deals?

The deals are redeemable or purchasable via Points, cash (in the form of airtime credit, FPX or credit/debit card), or a combination of both Points and cash.

Can I transfer my redeemed deals to other mobile numbers?

No. The redemptions are mobile number-specific and are not transferable to other mobile numbers.

Are the redemption mechanics same across all the deals?

No. Each lifestyle deal may have its own unique redemption method and usage journey, which are detailed in its specific terms and conditions and can be found on its respective pages within the Tune Talk App.

When can I redeem the #JomEnjoy deals?

Anytime! However, please note that the deals catalogue is not fixed and may change from time to time. If you see a deal that you like, redeem it before it runs out!

Where can I find the latest #JomEnjoy deals?

The #JomEnjoy deals catalogue can be accessed on the Tune Talk App.

What offers are available on #JomEnjoy?

You may find telecommunications and lifestyle deals that are redeemable via Points and/or airtime credit.

When can I redeem my points?

Anytime anywhere! Redeem via App or Selfcare.

Will there be a confirmation SMS upon successful redemption?

Yes. You will receive a SMS within 5mins.

How can I check my points balance?

Check your Points balance by dialing *133# or check through the Tune Talk Mobile.

What can I redeem with my points?

View our Goodies catalogue via the Tune Talk Mobile app now.

Can I redeem airasia points via SMS?

airasia points redemption is only applicable via App or Self care.

Do I need to have an airasia member ID to transfer my points?

Yes. Upon converting your points to airasia points, you will need to enter your airasia member ID.

What If I don’t have enough points to redeem any goodies?

Don’t worry, simply top-up to earn Points. Find out more

Will my points expire?

Yes. Points collected from 1st February 2018 onward will have a two (2) year validity period. Find out more HERE.

Can I redeem different data goodies?

Yes, you may. However, be advised only different data goodies can co-exist and be stacked. Redeeming the same data goodies will overwrite the existing data goodie.

Do I get to enjoy 120GB data upon successful redemption?

Yes, but only 10GB data will be released each month for 12 times.

I am currently subscribed to a data plan. What will happen if I redeem the 120GB yearly data plan?

Please note that your current data plan will be automatically terminated so we suggest fully exhausting your current plan first to fully maximize.

Is it only the 120GB yearly plan redemption? What about other plans?

Yes, it is only the 120GB plan. The other data Goodies can coexist with any of your other active data plans.

If I am on the 120GB yearly plan (redeemed via points), and I ran out of data, can I subscribe to other data plans for extra data?

The Goodie works like any data plan and you should avoid subscribing to other data plans as it will override. We recommend activating the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

What will happen to my existing Points when I transfer to airasia points?

Your Points will be converted into airasia points on a ratio of 1 pts : 1 airasia points.

What happens if I have not earned 3,000 pts? Will I still be able to transfer my Points to airasia points?

You will need to earn minimum 3,000 pts in order to transfer to your airasia membership account. If you do not have an airasia member ID, please register at airasia.com/rewards or call Tune Talk’s Customer Care at 13100 or 03-2771 7000.

How do I increase my Points through Tune Talk?

You can increase your Points through topping up.

Top Up Denomination Points
RM 3 3
RM 4 4
RM 5 8
RM 10 20
RM 15 30
RM 20 40
RM 30 70
RM 50 120
RM 100 240
RM 200 480
RM 300 720
RM 500 1200
RM 1000 2400
I already have an existing airasia member ID, can I still redeem if I have than 3,000 pts in my Tune Talk account?

If you have an existing airasia member ID, you can start redeeming from the airasia loyalty programme with your airasia points. However, there needs to be minimum 3,000 pts on your Tune Talk account to be transferred to your airasia membership account.

How/What can I redeem from airasia loyalty programme?

Log on to airasia.com/rewards to find out all these perks.

What is an airasia member?

Every airasia membership cardholder is identified as an airasia member.

What are Tune Talk Points?

Tune Talk Points are loyalty points you will earn by reloading via your Tune Talk App and they will be placed into your Tune Talk account. To use these Points on the airasia Loyalty Programme, you will have to transfer them to your airasia membership account upon earning 3,000 pts.

You also earn airasia points when you use your airasia member ID to purchase airasia tickets or spend with VISA accepting merchants, and selected airasia partners.

Can I still redeem for Tune Talk’s merchandise, concerts, movies Etc with Points?

Tune Talk’s merchandise, concert and movie tickets will be available for redemption with Points that are in your Tune Talk account only.

What other perks can I enjoy with airasia loyalty programme?

To find out more, visit  https://www.airasia.com/rewards

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What do I need to subscribe to the 3-Day Data Roaming Pass?
  1. All Tune Talk subscribers under any tariff plans with airasia member ID, who are on Active Status and have sufficient balance
  2. Your Tune Talk Prepaid line has at least a basic mobile internet/data plan
  3. How to sign up for airasia rewards membership? Just click here
What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

How do I activate IDD?

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

How Do I Make An IDD Call?

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

What does Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN setting).

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.

What are Tune Talk IDD rates?

You can view the rates here.

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What does Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What do I need to subscribe to the 3-Day Data Roaming Pass?
  1. All Tune Talk subscribers under any tariff plans with airasia member ID, who are on Active Status and have sufficient balance
  2. Your Tune Talk Prepaid line has at least a basic mobile internet/data plan
  3. How to sign up for airasia rewards membership? Just click here
What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN setting).

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.

How do I activate IDD?

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

What are Tune Talk IDD rates?

You can view the rates here.

How Do I Make An IDD Call?

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

I have purchased a new Prepaid SIM card from Tune Talk website. How do I register the SIM?

STEP 1: Upon receiving your SIM Card, download the Tune Talk app
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the app instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!

I purchased a SIM with a data plan and top up credit via Tune Talk website. When will the data plan and top up credit be activated?

Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.

I received an error message when registering the new SIM via App. What should I do?

Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.

I have purchased a new Prepaid SIM card from myNEWS, Pak Grocer or Partner store. How do I register the SIM?

STEP 1: Download the Tune Talk app
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 4: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 5: Select ‘physical SIM’
STEP 6: Scan your new SIM card, followed by your MyKad/Passport
STEP 7: Follow the app instructions for face recognition
STEP 8:  Your SIM is now activated. Insert your SIM and start using it!

I have successfully registered my new SIM, but I did not receive my data plan or top up credit. What should I do?

You can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

My mobile app crashed or got stuck during the registration process. What should I do?

You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue  persists, you can contact our Customer Care  at 13100 or 03-2771 7000 or Live Chat for further assistance.

I have purchased a new Prepaid SIM card from Tune Talk website. How do I register the SIM?

STEP 1: Upon receiving your SIM Card, download the Tune Talk app
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the app instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!

I have purchased a new Prepaid SIM card from myNEWS, Pak Grocer or Partner store. How do I register the SIM?

STEP 1: Download the Tune Talk app
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 4: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 5: Select ‘physical SIM’
STEP 6: Scan your new SIM card, followed by your MyKad/Passport
STEP 7: Follow the app instructions for face recognition
STEP 8:  Your SIM is now activated. Insert your SIM and start using it!

I purchased a SIM with a data plan and top up credit via Tune Talk website. When will the data plan and top up credit be activated?

Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.

I have successfully registered my new SIM, but I did not receive my data plan or top up credit. What should I do?

You can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

I received an error message when registering the new SIM via App. What should I do?

Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.

My mobile app crashed or got stuck during the registration process. What should I do?

You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue  persists, you can contact our Customer Care  at 13100 or 03-2771 7000 or Live Chat for further assistance.

Do I have to sign a contract to get Tune Talk’s service?

No, you don’t. However, you need to register yourself before using Tune Talk. 

  • You can do this by registering here. You can then also reserve a preferred Tune Talk number.
  • You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.
Can I make International calls on my phone?

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Can I use my CDMA phone to get Tune Talk Service?

No, you can’t. Tune Talk only supports GSM phones.

Can I use GPS on my phone?

If your mobile phone supports GPS you should be able to use GPS.

Do I have to go through a credit check to get a Tune Talk SIM Pack?

No, you don’t.

Can I call a malaysian toll free number using Tune Talk Prepaid?

Yes, you can. Local toll free charges apply.

Can I call 1XX number using Tune Talk Prepaid?

Yes, you can. Normal charges for these numbers will apply.

What are the features of the voicemail service?

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages
What is Tune Talk’s coverage in Malaysia like?

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

Can I make calls from outside Malaysia using my Tune Talk Prepaid Service?

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

Can I use my GSM phone to get Tune Talk Service?

Yes, you can as Tune Talk supports GSM phones.

Is there an activation fee to activate my Tune Talk Account?

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Can my Tune Talk Prepaid service be deactivated?

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Can I call 1300 using Tune Talk Prepaid?

Yes, you can. For 1300 number the rate is RM0.35/min.

How do I retrieve my voicemail?

Just dial 13103 to retrieve to your Voicemail.

Do I have to sign a contract to get Tune Talk’s service?

No, you don’t. However, you need to register yourself before using Tune Talk. 

  • You can do this by registering here. You can then also reserve a preferred Tune Talk number.
  • You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.
What is Tune Talk’s coverage in Malaysia like?

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

Can I make International calls on my phone?

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Can I make calls from outside Malaysia using my Tune Talk Prepaid Service?

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

Can I use my CDMA phone to get Tune Talk Service?

No, you can’t. Tune Talk only supports GSM phones.

Can I use my GSM phone to get Tune Talk Service?

Yes, you can as Tune Talk supports GSM phones.

Can I use GPS on my phone?

If your mobile phone supports GPS you should be able to use GPS.

Is there an activation fee to activate my Tune Talk Account?

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Do I have to go through a credit check to get a Tune Talk SIM Pack?

No, you don’t.

Can my Tune Talk Prepaid service be deactivated?

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Can I call a malaysian toll free number using Tune Talk Prepaid?

Yes, you can. Local toll free charges apply.

Can I call 1300 using Tune Talk Prepaid?

Yes, you can. For 1300 number the rate is RM0.35/min.

Can I call 1XX number using Tune Talk Prepaid?

Yes, you can. Normal charges for these numbers will apply.

How do I retrieve my voicemail?

Just dial 13103 to retrieve to your Voicemail.

What are the features of the voicemail service?

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages
What is SMS?

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

I can’t send a text message!

There could be a few reasons for this:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

How much does one text message cost?

Is RM0.10 per SMS.

I’m having trouble receiving text messages!

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
What happens if someone sends me a text message when my phone is switched off or when I’m out of the coverage area?

In these cases, your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, should 72 hours pass and you have yet to retrieve your messages, they will be deleted from the server.

My contact hasn’t received any of the text messages I’ve sent.

There could be a few reasons for this:

  • Is text messaging enabled on your contact’s his mobile?
  • Does your contact’s phone have problems receiving all messages, or just yours?
  • Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
  • If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
    • Full Name
    • NRIC / Passport Number
    • Tune Talk Number
    • Your Location
    • Your friend’s number
How many messages can be stored in my inbox?

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

How do I send a text message?

For most phones, the steps are:

  • Select ‘Messages’
  • Select ‘Send To’ or ‘Send New’
  • Enter a mobile number or a contact from your phone list
  • Select ‘Next’
  • Write your message, select ‘Next’
  • Select ‘Options’, and select ‘Send’.
I was charged several times for my last text message! Why?

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

How do I know when I’ve received a new message?

You’ll receive an alert on your phone.

What would happen if someone sent me a long text message?

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

How do I send an International text message?

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

What happens if my text message cannot be sent?

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

Will my messages be deleted automatically?

No, you will need to delete them manually.

What is SMS?

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

How do I send a text message?

For most phones, the steps are:

  • Select ‘Messages’
  • Select ‘Send To’ or ‘Send New’
  • Enter a mobile number or a contact from your phone list
  • Select ‘Next’
  • Write your message, select ‘Next’
  • Select ‘Options’, and select ‘Send’.
I can’t send a text message!

There could be a few reasons for this:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

I was charged several times for my last text message! Why?

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

How much does one text message cost?

Is RM0.10 per SMS.

How do I know when I’ve received a new message?

You’ll receive an alert on your phone.

I’m having trouble receiving text messages!

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
What would happen if someone sent me a long text message?

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

What happens if someone sends me a text message when my phone is switched off or when I’m out of the coverage area?

In these cases, your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, should 72 hours pass and you have yet to retrieve your messages, they will be deleted from the server.

How do I send an International text message?

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

My contact hasn’t received any of the text messages I’ve sent.

There could be a few reasons for this:

  • Is text messaging enabled on your contact’s his mobile?
  • Does your contact’s phone have problems receiving all messages, or just yours?
  • Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
  • If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
    • Full Name
    • NRIC / Passport Number
    • Tune Talk Number
    • Your Location
    • Your friend’s number
What happens if my text message cannot be sent?

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

How many messages can be stored in my inbox?

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

Will my messages be deleted automatically?

No, you will need to delete them manually.

My phone keeps getting “Insert SIM”, “SIM card rejected or not found”, “SIM failure” error messages when my SIM is already inserted into the phone. What does it mean?

These error messages could imply a damaged SIM. However, you can try to troubleshoot as below.

  • Try checking for physical damages on the SIM card
  • Try removing the SIM card from your phone and reinserting it
  • Try the SIM on a different phone and see if you still get the same error messages

If the error messages still appear, it is time to replace your old SIM.

My SIM is stolen/lost. Can I get my old number back?

Yes, you can! Just do a SIM Replacement.
Head to the nearest Tune Talk Partner stores and inquire about SIM replacement.
Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.

Can my SIM card expire?

Yes, it can.

Upon expiry of the validity period, the customer will have 45 days to perform a top up. If fail to do so, their mobile number or account will be automatically terminated without any further notice.

To retrieve your mobile number, you will have to purchase a new SIM pack and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.

My old number still has remaining credits, Points, validity, and data balance. After the SIM replacement is completed, will the data and credit be carried forward?

Yes.

Once the SIM replacement is completed, your previous credits, Points, validity, and data balance will be carried forward.

*This only applies to Tune Talk Tariff plan

I have purchased a new Tune Talk SIM along with monthly data plan. After SIM replacement is completed, will the data plan be carried forward to the new SIM?

No.

The data subscription will be forfeited. You are advised to activate the data plan after the SIM replacement has completed.

My old SIM card is missing and currently under grace period (not active) and I have purchased a new SIM along with reload RM50. After the SIM replacement is completed, which validity period will it follow?

It will follow the old SIM validity, you are advised to reload your number after the SIM replacement has completed.

I am pretty sure my SIM is damaged. How do I get a SIM replacement?

You can head to the nearest Tune Talk Partner stores and inquire about SIM replacement.

Or you can purchase a new Tune Talk SIM from myNEWS or Pak Grocer and contact our Customer Care at 13100 or 03-2771 7000 or Live Chat to do a SIM replacement.

I keyed in the PIN to my SIM wrongly 3 times. My phone is now locked, and it says “PUK1”. How do I unlock my SIM card?

You will need a Pin Unblocking Key (PUK) which is an 8-digit key that can unblock your SIM card. Here are two ways to retrieve your PUK:

  • Check your SIM Pack, the PUK is printed on a card