Airtime Credit Sharing

No, once subscribed, you will need to wait until reaching end of the validity period.

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

• RM28 (No Basic Internet) – TuneTalk BUDDIES only
• Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
• RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only

365 days.

The extended validity starts on the very day you receive the confirmation message upon subscription.

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

You won’t be able to subscribe more than one time in a year.

No, you will need to re-subscribe annually 14 days before expired.

You will receive an SMS notification upon subscription.

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Yes, it varies based on every top-up as per table below:

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

• Telecommunication services; and
• Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

Service Tax 6% will be implemented nation-wide from 1^st Sept 2018 onwards; SST is introduced to replace the current GST.

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

You may contact our Careline at 13100 and 03-27717000.

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.

After receiving your SIM, it would take between 1-2 working days to complete.

Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)

Yes, a minimum credit reload of RM30 will need to be made

Users can pay via e-banking, credit cards and major eWallets.

You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.

There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.

During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.

Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

There is a charge of RM35.00 each time a mobile number is changed.

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

Yes there are! You’ll get these Value-Added Services:
– Miscall Notification

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Nope, we’re prepaid all the way.

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.

Get our SIM Pack at the price of RM5 each.

Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.

If you wanna choose your own number, follow these steps:

• Log on to www.tunetalk.com
• Click on Register. Complete the form (no false details now!)
• Choose your preferred number and print your receipt
• Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number

Pop the SIM into your phone, go through the simple steps and you’re activated.

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

• Go to www.tunetalk.com
• Click ‘Log in’
• Log into your Self Care account using your IC number or username and your password.
• If this is your first time logging in, click on the First Time Login / Retrieve Password link.
• A temporary password will be sent to you, after you’ve completed the verification process.

You can view your account details:

• Mobile Number
• Current airtime balance & network validity
• Personal details
• Last 3 months top up transaction details
• Last 3 months call/SMS records
• No insurance policy on Selfcare

You can also:

• Perform voucher top ups
• Change mobile number
• Transfer Airtime Balance

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

To change your password:

• Log in to your Self Care account
• Click My Profile
• Click View Profile
• Click Edit Profile
• Click Change Password option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

To retrieve your password:

• Go to your Self Care login page, select First time login/retrieve password
• Select Forgot Password/Username
• Select your nationality
• Select the method of retrieval (email or mobile number)

• Go to www.tunetalk.com
• Click ‘Log in’
• Log into your Self Care account using your IC number or username and your password.
• If this is your first time logging in, click on the First Time Login / Retrieve Password link.
• A temporary password will be sent to you, after you’ve completed the verification process.

You can view your account details:

• Mobile Number
• Current airtime balance & network validity
• Personal details
• Last 3 months top up transaction details
• Last 3 months call/SMS records
• No insurance policy on Selfcare

You can also:

• Perform voucher top ups
• Change mobile number
• Transfer Airtime Balance

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

To change your password:

• Log in to your Self Care account
• Click My Profile
• Click View Profile
• Click Edit Profile
• Click Change Password option
• Enter your current password
• Enter your new password and confirm password
• Save the changes

To retrieve your password:

• Go to your Self Care login page, select First time login/retrieve password
• Select Forgot Password/Username
• Select your nationality
• Select the method of retrieval (email or mobile number)

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Yes, the minimum charge is 3 sen.

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

No, it is only available in Malaysia.

No, your line has to be in “active” state to enjoy this service.

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

All SMS sent are free.

You can transfer a maximum of RM100 per day.

Yes, all Tune Talk prepaid customers can use this service.

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

No. You can only send according to the fixed denominations offered by Tune Talk.

The denomination will be in foreign currency depending on the country.

You may contact Tune Talk’s Customer Care at 13100.

No subscription fee is required to use this service

Within 5 minutes.

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

You can transfer a maximum of RM100 per day.

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

No, it is only available in Malaysia.

No, your line has to be in “active” state to enjoy this service.

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

All SMS sent are free.

You can transfer a maximum of RM100 per day.

Yes, all Tune Talk prepaid customers can use this service.

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

No. You can only send according to the fixed denominations offered by Tune Talk.

The denomination will be in foreign currency depending on the country.

You may contact Tune Talk’s Customer Care at 13100.

No subscription fee is required to use this service

Within 5 minutes.

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

You can transfer a maximum of RM100 per day.

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

All RAP can only be done via the Tune Talk App.

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

Balance and validity can be checked via Tune Talk App or by dialing *138#.

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

No, the Data Roaming Pass will expire automatically when the validity period ends.

No. Once a voucher code has been received, it is not refundable.

CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.

CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here.

No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.

Purchasing in CodeShop platform is simple:

1. Go to https://codeshop-tt.com/.
2. Browse the available game vouchers.
3. Choose the voucher you want to purchase by clicking on “BUY NOW”.
4. On “Choose your payment option” page, click on “Tune Talk”.
5. Provide your Tune Talk mobile number and email address.
6. Request for TAC number.
7. Provide the TAC number and proceed with the voucher purchasing.
8. After payment confirmation, you will receive a voucher code via SMS and/or email.

No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.

To redeem a game voucher, follow these steps:

1. Log in to your gaming platform account.
2. Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
3. Enter the voucher code and follow further instructions.

Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.

Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.

Starting 4^th October 2023, we have implemented purchase limit as below:

If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

• Military and Law Enforcement
• Pilot and Aircrew
• Professional Sports
• Workers utilising wood-working machinery
• Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

The exclusions and policy wording can be accessed and downloaded here.

• Scuba Diving
• Martial Arts
• Racing (other than on foot)
• Ice Hockey
• Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Tune Talk reserves the right to amend the terms and conditions without prior notice.

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

We offer different services with different delivery time; Daily, Weekly and Monthly.

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

It is available for all active Tune Talk subscribers.

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

Google Play™ password protection feature requires you to enter a password before each Content purchase.

To turn on the password protection feature in Google Play:

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

We offer different services with different delivery time; Daily, Weekly and Monthly.

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Login to your SelfCare account or dial *111# and select “List” option from the menu.

Friends & Family is available on 16 March 2012 onwards.

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

No, Friends & Family is limited to Tune Talk numbers only.

You can configure your favourite 10 numbers via:

• SelfCare – login and click on My Services and select TuneBuddies
• Or *111# – option 5, Services and option 3, Tune Talk number.

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

It is available for all active Tune Talk subscribers.

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

Google Play™ password protection feature requires you to enter a password before each Content purchase.

To turn on the password protection feature in Google Play:

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).

After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.

Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)

With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.

You may pay via e-banking, credit or debit cards and with major eWallets.

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

• Military and Law Enforcement
• Pilot and Aircrew
• Professional Sports
• Workers utilising wood-working machinery
• Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

The exclusions and policy wording can be accessed and downloaded here.

• Scuba Diving
• Martial Arts
• Racing (other than on foot)
• Ice Hockey
• Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Tune Talk reserves the right to amend the terms and conditions without prior notice.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

• New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
• Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
• Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.

It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.

Pek Epik is eligible for:

• New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
• Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
• Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .

Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.

Please refer to the table below for the range of products available for TTEPIK tariff:

Here’s a basic checklist:

• Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
• You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
• You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3^rd party apps may deactivate the 5G setting.
• For more information on 5G, you can refer to our 5G page HERE.

Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.

Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.

Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.

The Apps included are:

• Instagram
• X
• TikTok
• WhatsApp
• WeChat
• Viber
• imo
• LINE
• YouTube
• YouTube Kids
• Netflix
• Viu
• Astro GO
• iQiYi

“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.

Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.

From 27th October 2023 until 31st December 2023, subscribers will get to purchase the promotional Epik50P with 500GB quota and additional 5GB hi-speed hotspot internet. This plan is a limited time offer and will no longer be available for subscription or renewal after 31st December 2023.

5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.

If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.

You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.

You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.

You can make these controls within your own device by following the steps below:

1. Open your device’s “Settings“
2. Look for “Network & Internet” or a similar option
3. Find and select “Mobile Network” or “Cellular Network“
4. Look for “Preferred Network Type” or a similar setting
5. Change the network type from “5G” or “5G/LTE” to “4G” or “LTE“
6. Save or apply the changes

Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.

You may check your device’s 5G compatibility here.

Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.

For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).

Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.

You can view the plans HERE.

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.

You may check your current tariff plan via:

• The Tune Talk App (next to your Mobile number); or
• USSD by dialling *111# > Account Info > Tariff plan

If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.

You can check your SIM type by sending CHECK4G to 23332.

Head on to this link to find out more details or how to upgrade your SIM card.

• When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
• You will not be able to revert back to older packs.
• What will remain is your existing credit balance, Tune Talk points and credit validity.
• You will need to be in an Active status (simply top up to reactivate your line)
• The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
• The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
• Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

Upon successful SIM replacement, the data plan will be automatically resumed.

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Yes it does provided you have sufficient credit balance.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

• Smooth web browsing
• Comfortable online gaming experience
• Seamless HD video streaming at 720p
• Full HD video streaming at 1080p

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

To check this, you can SMS STATUS to 2222.

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Tune Talk’s IVR number is 13101

Follow the steps below to change your preferred language:

• Dial 13101
• At the 1st Menu select 1
• At next Menu, select 5
• You can then select your preferred language

You can:
Get the account information such as: 

• Account Balance
• Account Status
• The Tariff Plan of your Account
• Your Mobile and Insurance Policy Number
• Last Top-Up Details
• Last Call/SMS Details
• Status of your Value Added Status
• Benefits of using Tune Talk’s Prepaid Service
• Frequently Asked Questions and their Answers

Get the account information such as: 

• Change IVR Language
• Top Up your Account

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

• Smooth web browsing
• Comfortable online gaming experience
• Seamless HD video streaming at 720p
• Full HD video streaming at 1080p

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

You can view the rates here.

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

To check this, you can SMS STATUS to 2222.

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

1. Insert the sim into the device.
2. Turn on “Data Roaming”.
3. Restart your device and allow 2-5 minutes for SIM to be activated.
4. Your phone will be automatically connected to the supported roaming network partner

Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.

Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.

You may use the Traveller SIM if the country you are visiting is listed on the traveller SIM pack and is still within the validity period.

Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia

Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines

*Anyhow, if you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

Upon successful SIM replacement, the data plan will be automatically resumed.

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Yes it does provided you have sufficient credit balance.

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

• The Tune Talk App (next to your Mobile number); or
• USSD by dialing *111# > Account Info > Tariff plan

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Pek JIMAT are eligible for:

• NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
• Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
• Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Kindly note that you may NOT be able to switch back to other packs.

No, you would need to reactivate your line by topping up first.

All the above will be maintained as per pre-switch.

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.