Someone needs credit?
The Tune Talk App allows you to easily transfer your prepaid credit to your family and friends in just a few steps!
Credit Validity
1 Day
RM3*
Credit Validity
3 Days
RM5*
Credit Validity
3 Days
RM10*
You can also transfer via
Dial *111#
select [4. Credit]
Select
[2. Transfer]
Enter receiver’s mobile
number & amount
An SMS confirmation will be sent and RM0.50 will be deducted from both sender and receiver.
Let’s switch now!
Psst... Get your brand new SIM from
Frequently Asked Questions (FAQs)
- Traveller SIM
- Account
- 1-year Validity
- Traveller eSIM
- Account Management
- Sales & Service Tax (SST)
- Traveller
- 4G SIM Upgrade
- Mobile Number Portability
- Malaysia Traveller SIM
- Malaysia Traveller SIM - KR
- Change Mobile Number
- Tune Talk
- Apps
- Self Care
- Data Internet
- Credit Transfer
- Data Roaming
- Airtime Credit Transfer (International)
- Lifestyle & Entertainment
- Free Basic Internet (FBI)
- *888# Content
- Google Play Store Direct Carrier Billing
- Friends & Family
- Get New SIM
- Personal Accident Insurance
- Network
- Hi-Value Plan & Pack
- Troubleshooting
- Interactive Voice Response (IVR)
- Prepaid Plan
- Tune Talk CUN VALUE Pack (TTCVP)
- International Direct Dialing (IDD)
- Tune Talk VALUE Pack (TTVP)
- Value Incredible Plan (VIP)
- Pek Jimat
- Prepaid Services
- Rates
- Rewards
- Roaming & IDD
- Self Registration
- Services
- Short Message Service (SMS)
- SIM
- SIM Card & eSIM
- Switch to Tune Talk
- Top Up
- TT Jimat Prepaid Plans & Pack
- Tune Talk Points Conversion
- Tune Talk eSIM Info
- Tune Talk Goodies
- Upgrade to TT Jimat Prepaid Pack
- Upgrade to Tune Talk Hi-Value Prepaid Pack (“TTHV”) for FREE!
- Jomenjoy Deals
- Pek Epik BM
- Pelan & Pek TT Epik
- Corporate
- Naik taraf ke Pek TT Epik
- Jendela
- Japan SIM
- Pek Borneo
- TT Borneo - Plans & Pack
- Pek Epik
- TT Epik Prepaid Plans & Pack
- Upgrade to TT Epik Prepaid Pack
- Codeshop Service
- e-Invoice
- General
- Partner
- Self Care
- Tune Talk Shop
- Web
- Santai Content
- Go For Gold Campaign
The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.
Pack | RED PACK | BLACK PACK |
Price | RM35 | RM70 |
Data Allocation | 4GB High Speed Data | 4GB High Speed Data |
Country |
8 Countries
|
6 Countries
|
Hotspot | Shared with 4GB Base Quota | Shared with 4GB Base Quota |
Validity | 7 Days | 7 Days |
Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.
You may use the Traveller SIM if the country you are visiting is listed on the Traveller SIM pack and is still within the validity period.
Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia
Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines
*Note: If you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.
Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.
- Insert the sim into the device.
- Turn on “Data Roaming”.
- Restart your device and allow 2-5 minutes for SIM to be activated.
- Your phone will be automatically connected to the supported roaming network partner
Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.
The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.
Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.
Pack | RED PACK | BLACK PACK |
Price | RM35 | RM70 |
Data Allocation | 4GB High Speed Data | 4GB High Speed Data |
Country |
8 Countries
|
6 Countries
|
Hotspot | Shared with 4GB Base Quota | Shared with 4GB Base Quota |
Validity | 7 Days | 7 Days |
- Insert the sim into the device.
- Turn on “Data Roaming”.
- Restart your device and allow 2-5 minutes for SIM to be activated.
- Your phone will be automatically connected to the supported roaming network partner
Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.
Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.
You may use the Traveller SIM if the country you are visiting is listed on the Traveller SIM pack and is still within the validity period.
Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia
Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines
*Note: If you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.
Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.
There is a charge of RM35.00 each time a mobile number is changed.
For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.
Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.
Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.
MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!
- In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
- Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.
Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.
You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.
Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.
Nope, we’re prepaid all the way.
Get our SIM Pack at the price of RM5 each.
Pop the SIM into your phone, go through the simple steps and you’re activated.
Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:
- Telecommunication services; and
- Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my
Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia
For more information please refer to here.
All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.
Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.
Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.
Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.
After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.
No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.
Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)
No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST
No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied
Here are some of the ways to check your account balance:
Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile
Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.
Yes, it varies based on every top-up as per table below:
Top Up | Validity |
RM5 | 5 days |
RM10 | 10 days |
RM20 | 20 days |
RM15 | 20 days |
RM30 | 30 days |
RM50 | 50 days |
RM100 | 100 days |
After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.
Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.
You can always check your validity and SIM expiry by calling *133#.
Yes there are! You’ll get these Value-Added Services:
– Miscall Notification
Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.
If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.
Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.
If you wanna choose your own number, follow these steps:
- Log on to www.tunetalk.com
- Click on Register. Complete the form (no false details now!)
- Choose your preferred number and print your receipt
- Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!
Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.
Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.
You may contact our Careline at 13100 and 03-27717000.
Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax
Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.
Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.
There is a charge of RM35.00 each time a mobile number is changed.
After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.
For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.
No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.
Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.
Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)
Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.
No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST
MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!
No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied
- In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
- Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
Here are some of the ways to check your account balance:
Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile
Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.
Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.
Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.
Yes, it varies based on every top-up as per table below:
Top Up | Validity |
RM5 | 5 days |
RM10 | 10 days |
RM20 | 20 days |
RM15 | 20 days |
RM30 | 30 days |
RM50 | 50 days |
RM100 | 100 days |
After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.
Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.
You can always check your validity and SIM expiry by calling *133#.
You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.
Yes there are! You’ll get these Value-Added Services:
– Miscall Notification
Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.
Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.
Nope, we’re prepaid all the way.
If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.
Get our SIM Pack at the price of RM5 each.
Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.
If you wanna choose your own number, follow these steps:
- Log on to www.tunetalk.com
- Click on Register. Complete the form (no false details now!)
- Choose your preferred number and print your receipt
- Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
Pop the SIM into your phone, go through the simple steps and you’re activated.
You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!
Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:
- Telecommunication services; and
- Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.
Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my
Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia
For more information please refer to here.
Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.
All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.
You may contact our Careline at 13100 and 03-27717000.
Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.
Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax
Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.
No, once subscribed, you will need to wait until reaching end of the validity period.
No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.
365 days.
No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.
No, you will need to re-subscribe annually 14 days before expired.
You can extend your credit validity via the Tune Talk App OR SMS EXT to 2222.
- RM28 (No Basic Internet) – TuneTalk BUDDIES only
- Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
- RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
The extended validity starts on the very day you receive the confirmation message upon subscription.
You won’t be able to subscribe more than one time in a year.
You will receive an SMS notification upon subscription.
No, once subscribed, you will need to wait until reaching end of the validity period.
You can extend your credit validity via the Tune Talk App OR SMS EXT to 2222.
No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.
- RM28 (No Basic Internet) – TuneTalk BUDDIES only
- Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
- RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
365 days.
The extended validity starts on the very day you receive the confirmation message upon subscription.
No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.
You won’t be able to subscribe more than one time in a year.
No, you will need to re-subscribe annually 14 days before expired.
You will receive an SMS notification upon subscription.
You may reach out to our Customer Care via:
- Dial 13100 or 03-27717000
- Live Chat via Tune Talk Website
- Visit our Tune Talk kiosk at Wisma Capital A
An email with the new eSIM profile along with eSIM installation and activation will be sent to you upon successful purchase. You may then activate via the Tune Talk App.
Below are a few possible reasons why you are experiencing issues with your eSIM:
- Your device is not compatible with eSIM
- Your eSIM profile was installed before registration was completed
- Your Tune Talk Account status is inactive
You may reach out to our Customer Care by dialling 13100 or 03-2771 7000 for further assistance.
Unfortunately, we do not allow to switch as eSIM is exclusively for new users
Tune Talk Traveller eSIM can be purchased via the Tune Talk App or Tune Talk Website
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.
If your eSIM profile fails to download, you may opt to enter your eSIM profile manually. An email with the Manual Code and QR Code will be sent upon purchase. Kindly follow the steps below to insert it manually:
- For Android (labels may differ based on manufacturers):
- Go to “Settings“
- Select “Connection“
- Select “SIM Manager“
- Select “Add eSIM“
- Click “Manual Enter”
- Key in the “Manual Entry” code provided in the email
- For iOS:
- Go to “Settings“
- Select “Mobile Data/Mobile Service“
- Select “Add eSIM“
- Click “Use QR Code“
- Click “Enter Details Manually“
- Key in the “Manual Entry” code provided in the email
Unfortunately, eSIM profiles can only be installed once. If you switch devices, accidentally delete the profile, or lose your device, you will need to purchase a new eSIM to set it up on a different device. Please reach out to our Customer Care for further assistance with purchasing and setting up a new eSIM.
Upon removing your eSIM profile, you will experience loss of cellular connection and will no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with an eSIM replacement via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you would like to keep
- Click “I need a new SIM” and select “eSIM”
- An email with the new eSIM profile along with eSIM installation and activation will be sent to you within 5 minutes upon successful purchase
- Ensure that the eSIM activation is completed before installing your eSIM profile
Please refer HERE for a list of devices compatible with the Tune Talk Traveller eSIM
Plan | Travel LITE | Travel FAST | Travel UNLIMITED |
Price | RM25 | RM35 | RM50 |
eSIM Charges | Additional RM10 |
You may reach out to our Customer Care via:
- Dial 13100 or 03-27717000
- Live Chat via Tune Talk Website
- Visit our Tune Talk kiosk at Wisma Capital A
If your eSIM profile fails to download, you may opt to enter your eSIM profile manually. An email with the Manual Code and QR Code will be sent upon purchase. Kindly follow the steps below to insert it manually:
- For Android (labels may differ based on manufacturers):
- Go to “Settings“
- Select “Connection“
- Select “SIM Manager“
- Select “Add eSIM“
- Click “Manual Enter”
- Key in the “Manual Entry” code provided in the email
- For iOS:
- Go to “Settings“
- Select “Mobile Data/Mobile Service“
- Select “Add eSIM“
- Click “Use QR Code“
- Click “Enter Details Manually“
- Key in the “Manual Entry” code provided in the email
An email with the new eSIM profile along with eSIM installation and activation will be sent to you upon successful purchase. You may then activate via the Tune Talk App.
Unfortunately, eSIM profiles can only be installed once. If you switch devices, accidentally delete the profile, or lose your device, you will need to purchase a new eSIM to set it up on a different device. Please reach out to our Customer Care for further assistance with purchasing and setting up a new eSIM.
Below are a few possible reasons why you are experiencing issues with your eSIM:
- Your device is not compatible with eSIM
- Your eSIM profile was installed before registration was completed
- Your Tune Talk Account status is inactive
You may reach out to our Customer Care by dialling 13100 or 03-2771 7000 for further assistance.
Upon removing your eSIM profile, you will experience loss of cellular connection and will no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with an eSIM replacement via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you would like to keep
- Click “I need a new SIM” and select “eSIM”
- An email with the new eSIM profile along with eSIM installation and activation will be sent to you within 5 minutes upon successful purchase
- Ensure that the eSIM activation is completed before installing your eSIM profile
Unfortunately, we do not allow to switch as eSIM is exclusively for new users
Please refer HERE for a list of devices compatible with the Tune Talk Traveller eSIM
Tune Talk Traveller eSIM can be purchased via the Tune Talk App or Tune Talk Website
Plan | Travel LITE | Travel FAST | Travel UNLIMITED |
Price | RM25 | RM35 | RM50 |
eSIM Charges | Additional RM10 |
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.
Here are some of the ways to check your account balance:
Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile
Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.
You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.
Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.
Yes, it varies based on every top-up as per table below:
Top Up | Validity |
RM5 | 5 days |
RM10 | 10 days |
RM20 | 20 days |
RM15 | 20 days |
RM30 | 30 days |
RM50 | 50 days |
RM100 | 100 days |
After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.
Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.
You can always check your validity and SIM expiry by calling *133#.
Here are some of the ways to check your account balance:
Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile
Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.
Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.
Yes, it varies based on every top-up as per table below:
Top Up | Validity |
RM5 | 5 days |
RM10 | 10 days |
RM20 | 20 days |
RM15 | 20 days |
RM30 | 30 days |
RM50 | 50 days |
RM100 | 100 days |
After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.
Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.
You can always check your validity and SIM expiry by calling *133#.
You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.
Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.
Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.
No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied
Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:
- Telecommunication services; and
- Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my
Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia
For more information please refer to here.
All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.
Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.
Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.
Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)
No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST
- In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
- Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.
Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.
You may contact our Careline at 13100 and 03-27717000.
Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax
Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.
Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)
Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.
No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST
No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied
- In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
- Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:
- Telecommunication services; and
- Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.
Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my
Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia
For more information please refer to here.
Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.
All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.
You may contact our Careline at 13100 and 03-27717000.
Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.
Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax
Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.
You may reach out to our Customer Care via:
- Dial 13100 or 03-27717000
- Live Chat via Tune Talk Website
- Visit our Tune Talk kiosk at Wisma Capital A
An email with the new eSIM profile along with eSIM installation and activation will be sent to you upon successful purchase. You may then activate via the Tune Talk App.
Below are a few possible reasons why you are experiencing issues with your eSIM:
- Your device is not compatible with eSIM
- Your eSIM profile was installed before registration was completed
- Your Tune Talk Account status is inactive
You may reach out to our Customer Care by dialling 13100 or 03-2771 7000 for further assistance.
Unfortunately, we do not allow to switch as eSIM is exclusively for new users
Tune Talk Traveller eSIM can be purchased via the Tune Talk App or Tune Talk Website
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.
매일 오전 8시에서 오후 10시까지 운영하는 저희 고객 서비스 팀에 13100번으로 연락주시거나 tunetalk.com에서 온라인 채팅을 이용해 주십시오.
말레이시아 외 배송/국제 배송
국제 배송은 현재 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
말레이시아 국내 배송
말레이시아 국내 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발
루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
최소 7일 전에 주문해 주셔야 합니다.
주문 건은 영업일 기준 3일~5일 이내에 도착합니다.
주말이나 공휴일에 주문하신 경우, 다음 영업일에 해당 주문 건을 처리해 드립니다.
당사에서는 안전한 배송을 위해 배송 추적(Courier Post Track and Trace) 서비스를 이용합니다. 당사에 알려 주시는 배송지에는 월요일에서 금요일, 오전 7시에서 오후 6시 사이에 물품 수령 후 서명해 주실 분이 계셔야 합니다. 물품 수령 후 서명해 주실 분이 없는 경우에는 귀하의 지역 우편 제도에 따라 배송 약관이 적용됩니다.
- 말레이시아에 도착하면 기기에 SIM 카드를 장착합니다.
- 13101번으로 전화하여 SIM을 활성화합니다.
- 모바일 데이터를 활성화합니다.
말레이시아 내에서의 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
튠톡 앱을 다운로드하거나 https://www.tunetalk.com/prepaid/top-up/에 방문하여 충전하세요.
<00><국가 코드><휴대 전화 번호> 번으로 간편하게 전화를 걸어 분당 12센(SEN)인 당사의 저렴한 국제 직통 전화(IDD) 요금을 즐겨보세요.
말레이시아 트래블러 SIM은 튠톡의 인터넷 유심 팩으로 말레이시아를 방문하는 여행객을 위한 3가지 데이터 플랜으로 구성되어 있습니다. 여행객은 트래블 LITE SIM, 트래블 FAST SIM 또는 트래블 UNLIMITED SIM 중 선택하여 구매하실 수 있습니다.
If you have any inquiries about your order, please email us to customer.care@tunetalk.com
and ensure the following details are included in your mail:
- Full name
- Order number / Transaction ID
- Date of purchase
It will cost Rm10 for domestic delivery.
It will cost you RM16 for worldwide delivery.
You may need to change the APN setting as per below:
Name | *free* |
APN | vmobile.jp |
Username | *free* |
Password | *free* |
Authentication Type | PAP of CHAP |
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am
until 10pm daily.
The sim purchasing is open to all who is traveling to Japan.
Yes, you can continue using the Malaysia Traveller SIM. Just reload and subscribe to Tune Talk data plan via Tune Talk App to stay connected.
- Insert your SIM upon arriving in Malaysia
- Dial 13101 to activate your SIM
- Enable mobile data
- Dial *134# for data balance
- Dial *133# for airtime balance
Shipping outside Malaysia/International shipping
- International shipping is currently not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
Shipping within Malaysia
- Shipping within Malaysia costs RM6. At the moment, international shipping is not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
- A minimum of 7 days in advance is required to place an order.
- Your order will arrive anytime within 3 to 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.
- Select “Activate SIM“
- Select “Register this SIM” and click “Skip” promo code
- Select “Get a New Number“
- Select “Physical SIM“
- Scan your SIM barcode
- Scan your Passport or MyKad (for Malaysians)
- Fill in User’s Details
- Complete Face Recognition and your SIM is now registered!
Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.
- Insert the sim into the device.
- Turn on “Data Roaming”.
- Restart your device and allow 2-5 minutes for SIM to be activated.
- Your phone will be automatically connected to the supported roaming network partner
Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.
If your eSIM profile fails to download, you may opt to enter your eSIM profile manually. An email with the Manual Code and QR Code will be sent upon purchase. Kindly follow the steps below to insert it manually:
- For Android (labels may differ based on manufacturers):
- Go to “Settings“
- Select “Connection“
- Select “SIM Manager“
- Select “Add eSIM“
- Click “Manual Enter”
- Key in the “Manual Entry” code provided in the email
- For iOS:
- Go to “Settings“
- Select “Mobile Data/Mobile Service“
- Select “Add eSIM“
- Click “Use QR Code“
- Click “Enter Details Manually“
- Key in the “Manual Entry” code provided in the email
Unfortunately, eSIM profiles can only be installed once. If you switch devices, accidentally delete the profile, or lose your device, you will need to purchase a new eSIM to set it up on a different device. Please reach out to our Customer Care for further assistance with purchasing and setting up a new eSIM.
Upon removing your eSIM profile, you will experience loss of cellular connection and will no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with an eSIM replacement via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you would like to keep
- Click “I need a new SIM” and select “eSIM”
- An email with the new eSIM profile along with eSIM installation and activation will be sent to you within 5 minutes upon successful purchase
- Ensure that the eSIM activation is completed before installing your eSIM profile
Please refer HERE for a list of devices compatible with the Tune Talk Traveller eSIM
Plan | Travel LITE | Travel FAST | Travel UNLIMITED |
Price | RM25 | RM35 | RM50 |
eSIM Charges | Additional RM10 |
- “SIM 활성화”를 선택합니다.
- “이 SIM 등록”을 선택 후 프로모션 코드 “건너뛰기”를 클릭합니다.
- “새 번호 받기”를 선택합니다.
- “물리 SIM”을 선택합니다.
- SIM 바코드를 스캔합니다.
- 여권 또는 MyKad(말레이시아인만 해당)을 스캔합니다.
- 사용자 세부 사항을 기재합니다.
- 안면 인식을 완료하면 SIM이 등록됩니다!
주문 물품이 도착하지 않았고 영업일 기준 7일~14일간 당사로부터 연락을 받지 못하신 경우에는 customer.care@tunetalk.com에 다음 정보를 포함하여 이메일을 보내 주십시오.
- 성명
- 여권 번호
- 주문 번호 및 주문 날짜
- 도착 날짜 및 시간
- 도착 목적지
- 말레이시아 내 숙소 (예: 호텔명)
- 연락처
- 잔여 데이터는 *134#번으로 전화하여 확인해 주세요.
- 휴대전화 사용 시간 잔여량은 *133#번으로 전화하여 확인해 주세요.
네, 계속해서 말레이시아 트래블러 SIM을 사용하실 수 있습니다. 튠톡 앱에 접속하여 재충전 및 튠톡 데이터 플랜을 신청하면 연결을 유지하실 수 있습니다.
주문에 대한 문의 사항이 있는 경우, 다음과 같은 세부 내용을 포함하여 customer.care@tunetalk.com으로 이메일을 보내주시길 바랍니다.
- 성명
- 여권번호
- 주문 번호/거래 ID
국가별 요율에 따라 청구됩니다.
팩 | 트래블 LITE | 트래블 FAST | 트래블 UNLIMITED | |||
가격 | RM25 | RM35 | RM50 | |||
데이터 할당량 | 15GB 초고속 데이터 | 35GB 초고속 데이터 | 무제한 데이터
|
|||
통화 | 해당 없음 | 모든 통신망으로 무제한 통화 | 모든 통신망으로 무제한 통화 | |||
글로벌 번들 | RM5 튠톡 크레딧 | 해당 없음 | 해당 없음 | |||
핫스팟 | 15GB 기본 할당량으로 공유 | 35GB 기본 할당량으로 공유 | 추가 6GB 핫스팟 제공 | |||
기본 인터넷 | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | |||
유효 기간 | 15일 | 30일 | 30일 |
You can get the SIM (https://www.tunetalk.com/lifestyle/travel/japan-sim/)
Your order will take within 14 to 21 working days to reach you. If you placed your order over
the weekend or on a public holiday it might take an extra day or two to arrive as we process
these orders on the next business day.
Speed for Basic internet is capped at 200kbps.
Tune Talk Japan Sim is valid for 7 days
Tune Talk Japan SIM |
|
No you may not, as this is a 1 time use only.
Malaysia Traveller SIM is an internet sim pack by Tune Talk that consists of 3 data plans for travellers who are visiting Malaysia. Travellers are given the choice to purchase Travel LITE SIM, Travel FAST SIM or Travel UNLIMITED SIM.
Pack | Travel LITE | Travel FAST | Travel UNLIMITED | |||
Price | RM25 | RM35 | RM50 | |||
Data Allocation | 15GB High-Speed Data | 35GB High-Speed Data | Unlimited Data
|
|||
Calls | N/A | Unlimited calls to all networks | Unlimited calls to all networks | |||
Global Bundle | RM5 Tune Talk credit | N/A | N/A | |||
Hotspot | Shared with 15GB Base Quota | Shared with 35GB Base Quota | Additional 6GB Hotspot | |||
Basic Internet | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | |||
Validity | 15 Days | 30 Days | 30 Days |
Just dial <00><country code><mobile number> and enjoy our IDD rates as low as 12sen/min
Subject to country rate.
Download the Tune Talk App or visit https://www.tunetalk.com/prepaid/top-up/ to top up
If you have any inquiries about your order, please email us at customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
Shipping within Malaysia costs RM6. At the moment, international shipping is not available. Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.
Pack | RED PACK | BLACK PACK |
Price | RM35 | RM70 |
Data Allocation | 4GB High Speed Data | 4GB High Speed Data |
Country |
8 Countries
|
6 Countries
|
Hotspot | Shared with 4GB Base Quota | Shared with 4GB Base Quota |
Validity | 7 Days | 7 Days |
Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.
You may use the Traveller SIM if the country you are visiting is listed on the Traveller SIM pack and is still within the validity period.
Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia
Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines
*Note: If you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.
You may reach out to our Customer Care via:
- Dial 13100 or 03-27717000
- Live Chat via Tune Talk Website
- Visit our Tune Talk kiosk at Wisma Capital A
If your eSIM profile fails to download, you may opt to enter your eSIM profile manually. An email with the Manual Code and QR Code will be sent upon purchase. Kindly follow the steps below to insert it manually:
- For Android (labels may differ based on manufacturers):
- Go to “Settings“
- Select “Connection“
- Select “SIM Manager“
- Select “Add eSIM“
- Click “Manual Enter”
- Key in the “Manual Entry” code provided in the email
- For iOS:
- Go to “Settings“
- Select “Mobile Data/Mobile Service“
- Select “Add eSIM“
- Click “Use QR Code“
- Click “Enter Details Manually“
- Key in the “Manual Entry” code provided in the email
An email with the new eSIM profile along with eSIM installation and activation will be sent to you upon successful purchase. You may then activate via the Tune Talk App.
Unfortunately, eSIM profiles can only be installed once. If you switch devices, accidentally delete the profile, or lose your device, you will need to purchase a new eSIM to set it up on a different device. Please reach out to our Customer Care for further assistance with purchasing and setting up a new eSIM.
Below are a few possible reasons why you are experiencing issues with your eSIM:
- Your device is not compatible with eSIM
- Your eSIM profile was installed before registration was completed
- Your Tune Talk Account status is inactive
You may reach out to our Customer Care by dialling 13100 or 03-2771 7000 for further assistance.
Upon removing your eSIM profile, you will experience loss of cellular connection and will no longer be able to access the Internet. To keep your Tune Talk number, you will need to purchase a new eSIM and proceed with an eSIM replacement via the Tune Talk App by following the steps below:
- Log in to Tune Talk App
- Go to “More”
- Click “Extra Services”
- Click “SIM Replacement”
- Click “Lost your SIM card” and select the number you would like to keep
- Click “I need a new SIM” and select “eSIM”
- An email with the new eSIM profile along with eSIM installation and activation will be sent to you within 5 minutes upon successful purchase
- Ensure that the eSIM activation is completed before installing your eSIM profile
Unfortunately, we do not allow to switch as eSIM is exclusively for new users
Please refer HERE for a list of devices compatible with the Tune Talk Traveller eSIM
Tune Talk Traveller eSIM can be purchased via the Tune Talk App or Tune Talk Website
Plan | Travel LITE | Travel FAST | Travel UNLIMITED |
Price | RM25 | RM35 | RM50 |
eSIM Charges | Additional RM10 |
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can store multiple eSIMs on the same device and use two phone numbers at the same time. It is more secure – someone cannot remove the physical SIM card if your device is lost or stolen. In just a few steps, you are ready to make calls, send messages and browse the web.
- “SIM 활성화”를 선택합니다.
- “이 SIM 등록”을 선택 후 프로모션 코드 “건너뛰기”를 클릭합니다.
- “새 번호 받기”를 선택합니다.
- “물리 SIM”을 선택합니다.
- SIM 바코드를 스캔합니다.
- 여권 또는 MyKad(말레이시아인만 해당)을 스캔합니다.
- 사용자 세부 사항을 기재합니다.
- 안면 인식을 완료하면 SIM이 등록됩니다!
매일 오전 8시에서 오후 10시까지 운영하는 저희 고객 서비스 팀에 13100번으로 연락주시거나 tunetalk.com에서 온라인 채팅을 이용해 주십시오.
주문 물품이 도착하지 않았고 영업일 기준 7일~14일간 당사로부터 연락을 받지 못하신 경우에는 customer.care@tunetalk.com에 다음 정보를 포함하여 이메일을 보내 주십시오.
- 성명
- 여권 번호
- 주문 번호 및 주문 날짜
- 도착 날짜 및 시간
- 도착 목적지
- 말레이시아 내 숙소 (예: 호텔명)
- 연락처
말레이시아 외 배송/국제 배송
국제 배송은 현재 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
말레이시아 국내 배송
말레이시아 국내 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발
루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
최소 7일 전에 주문해 주셔야 합니다.
주문 건은 영업일 기준 3일~5일 이내에 도착합니다.
주말이나 공휴일에 주문하신 경우, 다음 영업일에 해당 주문 건을 처리해 드립니다.
당사에서는 안전한 배송을 위해 배송 추적(Courier Post Track and Trace) 서비스를 이용합니다. 당사에 알려 주시는 배송지에는 월요일에서 금요일, 오전 7시에서 오후 6시 사이에 물품 수령 후 서명해 주실 분이 계셔야 합니다. 물품 수령 후 서명해 주실 분이 없는 경우에는 귀하의 지역 우편 제도에 따라 배송 약관이 적용됩니다.
- 잔여 데이터는 *134#번으로 전화하여 확인해 주세요.
- 휴대전화 사용 시간 잔여량은 *133#번으로 전화하여 확인해 주세요.
- 말레이시아에 도착하면 기기에 SIM 카드를 장착합니다.
- 13101번으로 전화하여 SIM을 활성화합니다.
- 모바일 데이터를 활성화합니다.
네, 계속해서 말레이시아 트래블러 SIM을 사용하실 수 있습니다. 튠톡 앱에 접속하여 재충전 및 튠톡 데이터 플랜을 신청하면 연결을 유지하실 수 있습니다.
말레이시아 내에서의 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
주문에 대한 문의 사항이 있는 경우, 다음과 같은 세부 내용을 포함하여 customer.care@tunetalk.com으로 이메일을 보내주시길 바랍니다.
- 성명
- 여권번호
- 주문 번호/거래 ID
튠톡 앱을 다운로드하거나 https://www.tunetalk.com/prepaid/top-up/에 방문하여 충전하세요.
국가별 요율에 따라 청구됩니다.
<00><국가 코드><휴대 전화 번호> 번으로 간편하게 전화를 걸어 분당 12센(SEN)인 당사의 저렴한 국제 직통 전화(IDD) 요금을 즐겨보세요.
팩 | 트래블 LITE | 트래블 FAST | 트래블 UNLIMITED | |||
가격 | RM25 | RM35 | RM50 | |||
데이터 할당량 | 15GB 초고속 데이터 | 35GB 초고속 데이터 | 무제한 데이터
|
|||
통화 | 해당 없음 | 모든 통신망으로 무제한 통화 | 모든 통신망으로 무제한 통화 | |||
글로벌 번들 | RM5 튠톡 크레딧 | 해당 없음 | 해당 없음 | |||
핫스팟 | 15GB 기본 할당량으로 공유 | 35GB 기본 할당량으로 공유 | 추가 6GB 핫스팟 제공 | |||
기본 인터넷 | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | |||
유효 기간 | 15일 | 30일 | 30일 |
말레이시아 트래블러 SIM은 튠톡의 인터넷 유심 팩으로 말레이시아를 방문하는 여행객을 위한 3가지 데이터 플랜으로 구성되어 있습니다. 여행객은 트래블 LITE SIM, 트래블 FAST SIM 또는 트래블 UNLIMITED SIM 중 선택하여 구매하실 수 있습니다.
You can get the SIM (https://www.tunetalk.com/lifestyle/travel/japan-sim/)
If you have any inquiries about your order, please email us to customer.care@tunetalk.com
and ensure the following details are included in your mail:
- Full name
- Order number / Transaction ID
- Date of purchase
Your order will take within 14 to 21 working days to reach you. If you placed your order over
the weekend or on a public holiday it might take an extra day or two to arrive as we process
these orders on the next business day.
It will cost Rm10 for domestic delivery.
Speed for Basic internet is capped at 200kbps.
It will cost you RM16 for worldwide delivery.
Tune Talk Japan Sim is valid for 7 days
You may need to change the APN setting as per below:
Name | *free* |
APN | vmobile.jp |
Username | *free* |
Password | *free* |
Authentication Type | PAP of CHAP |
Tune Talk Japan SIM |
|
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am
until 10pm daily.
No you may not, as this is a 1 time use only.
The sim purchasing is open to all who is traveling to Japan.
Malaysia Traveller SIM is an internet sim pack by Tune Talk that consists of 3 data plans for travellers who are visiting Malaysia. Travellers are given the choice to purchase Travel LITE SIM, Travel FAST SIM or Travel UNLIMITED SIM.
Yes, you can continue using the Malaysia Traveller SIM. Just reload and subscribe to Tune Talk data plan via Tune Talk App to stay connected.
Pack | Travel LITE | Travel FAST | Travel UNLIMITED | |||
Price | RM25 | RM35 | RM50 | |||
Data Allocation | 15GB High-Speed Data | 35GB High-Speed Data | Unlimited Data
|
|||
Calls | N/A | Unlimited calls to all networks | Unlimited calls to all networks | |||
Global Bundle | RM5 Tune Talk credit | N/A | N/A | |||
Hotspot | Shared with 15GB Base Quota | Shared with 35GB Base Quota | Additional 6GB Hotspot | |||
Basic Internet | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | |||
Validity | 15 Days | 30 Days | 30 Days |
- Insert your SIM upon arriving in Malaysia
- Dial 13101 to activate your SIM
- Enable mobile data
Just dial <00><country code><mobile number> and enjoy our IDD rates as low as 12sen/min
- Dial *134# for data balance
- Dial *133# for airtime balance
Subject to country rate.
Shipping outside Malaysia/International shipping
- International shipping is currently not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
Shipping within Malaysia
- Shipping within Malaysia costs RM6. At the moment, international shipping is not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
- A minimum of 7 days in advance is required to place an order.
- Your order will arrive anytime within 3 to 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
Download the Tune Talk App or visit https://www.tunetalk.com/prepaid/top-up/ to top up
If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
If you have any inquiries about your order, please email us at customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.
Shipping within Malaysia costs RM6. At the moment, international shipping is not available. Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
- Select “Activate SIM“
- Select “Register this SIM” and click “Skip” promo code
- Select “Get a New Number“
- Select “Physical SIM“
- Scan your SIM barcode
- Scan your Passport or MyKad (for Malaysians)
- Fill in User’s Details
- Complete Face Recognition and your SIM is now registered!
The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.
Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.
Pack | RED PACK | BLACK PACK |
Price | RM35 | RM70 |
Data Allocation | 4GB High Speed Data | 4GB High Speed Data |
Country |
8 Countries
|
6 Countries
|
Hotspot | Shared with 4GB Base Quota | Shared with 4GB Base Quota |
Validity | 7 Days | 7 Days |
- Insert the sim into the device.
- Turn on “Data Roaming”.
- Restart your device and allow 2-5 minutes for SIM to be activated.
- Your phone will be automatically connected to the supported roaming network partner
Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.
Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.
You may use the Traveller SIM if the country you are visiting is listed on the Traveller SIM pack and is still within the validity period.
Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia
Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines
*Note: If you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.
Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.
Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)
Users can pay via e-banking, credit cards and major eWallets.
There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.
Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.
After receiving your SIM, it would take between 1-2 working days to complete.
Yes, a minimum credit reload of RM30 will need to be made
You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.
During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.
Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.
After receiving your SIM, it would take between 1-2 working days to complete.
Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)
Yes, a minimum credit reload of RM30 will need to be made
Users can pay via e-banking, credit cards and major eWallets.
You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.
There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.
During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.
Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.
MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!
MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!
Malaysia Traveller SIM is an internet sim pack by Tune Talk that consists of 3 data plans for travellers who are visiting Malaysia. Travellers are given the choice to purchase Travel LITE SIM, Travel FAST SIM or Travel UNLIMITED SIM.
Pack | Travel LITE | Travel FAST | Travel UNLIMITED | |||
Price | RM25 | RM35 | RM50 | |||
Data Allocation | 15GB High-Speed Data | 35GB High-Speed Data | Unlimited Data
|
|||
Calls | N/A | Unlimited calls to all networks | Unlimited calls to all networks | |||
Global Bundle | RM5 Tune Talk credit | N/A | N/A | |||
Hotspot | Shared with 15GB Base Quota | Shared with 35GB Base Quota | Additional 6GB Hotspot | |||
Basic Internet | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | |||
Validity | 15 Days | 30 Days | 30 Days |
Just dial <00><country code><mobile number> and enjoy our IDD rates as low as 12sen/min
Subject to country rate.
Download the Tune Talk App or visit https://www.tunetalk.com/prepaid/top-up/ to top up
If you have any inquiries about your order, please email us at customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
Shipping within Malaysia costs RM6. At the moment, international shipping is not available. Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
Yes, you can continue using the Malaysia Traveller SIM. Just reload and subscribe to Tune Talk data plan via Tune Talk App to stay connected.
- Insert your SIM upon arriving in Malaysia
- Dial 13101 to activate your SIM
- Enable mobile data
- Dial *134# for data balance
- Dial *133# for airtime balance
Shipping outside Malaysia/International shipping
- International shipping is currently not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
Shipping within Malaysia
- Shipping within Malaysia costs RM6. At the moment, international shipping is not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
- A minimum of 7 days in advance is required to place an order.
- Your order will arrive anytime within 3 to 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.
- Select “Activate SIM“
- Select “Register this SIM” and click “Skip” promo code
- Select “Get a New Number“
- Select “Physical SIM“
- Scan your SIM barcode
- Scan your Passport or MyKad (for Malaysians)
- Fill in User’s Details
- Complete Face Recognition and your SIM is now registered!
Malaysia Traveller SIM is an internet sim pack by Tune Talk that consists of 3 data plans for travellers who are visiting Malaysia. Travellers are given the choice to purchase Travel LITE SIM, Travel FAST SIM or Travel UNLIMITED SIM.
Yes, you can continue using the Malaysia Traveller SIM. Just reload and subscribe to Tune Talk data plan via Tune Talk App to stay connected.
Pack | Travel LITE | Travel FAST | Travel UNLIMITED | |||
Price | RM25 | RM35 | RM50 | |||
Data Allocation | 15GB High-Speed Data | 35GB High-Speed Data | Unlimited Data
|
|||
Calls | N/A | Unlimited calls to all networks | Unlimited calls to all networks | |||
Global Bundle | RM5 Tune Talk credit | N/A | N/A | |||
Hotspot | Shared with 15GB Base Quota | Shared with 35GB Base Quota | Additional 6GB Hotspot | |||
Basic Internet | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | 10GB Basic Internet @ 256kbps | |||
Validity | 15 Days | 30 Days | 30 Days |
- Insert your SIM upon arriving in Malaysia
- Dial 13101 to activate your SIM
- Enable mobile data
Just dial <00><country code><mobile number> and enjoy our IDD rates as low as 12sen/min
- Dial *134# for data balance
- Dial *133# for airtime balance
Subject to country rate.
Shipping outside Malaysia/International shipping
- International shipping is currently not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
Shipping within Malaysia
- Shipping within Malaysia costs RM6. At the moment, international shipping is not available.
- Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
- A minimum of 7 days in advance is required to place an order.
- Your order will arrive anytime within 3 to 5 working days.
- If you placed your order over the weekend or on a public holiday, we will process the orders on the next business day.
- To ensure safe delivery, we use the Courier Post Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. If no one is home to sign for the delivery, delivery terms will be based on your local postal service.
Download the Tune Talk App or visit https://www.tunetalk.com/prepaid/top-up/ to top up
If your order hasn’t arrived and you haven’t heard from us for more than 7 – 14 business days, drop us an email at customer.care@tunetalk.com with the following information:
- Full name
- Passport number
- Order number & date of order
- Date & time of arrival
- Destination of arrival
- Place of stay in Malaysia (e.g: name of hotel)
- Contact number
If you have any inquiries about your order, please email us at customer.care@tunetalk.com and ensure the following details are included in your mail:
- Full name
- Passport number
- Order number / Transaction ID
You may contact our customer care team at 13100 or chat online at tunetalk.com from 8am until 10pm daily.
Shipping within Malaysia costs RM6. At the moment, international shipping is not available. Travellers from outside Malaysia who purchase SIM cards will need to pick them up at KLIA, KLIA2, KKIA or Penang Airport.
- Select “Activate SIM“
- Select “Register this SIM” and click “Skip” promo code
- Select “Get a New Number“
- Select “Physical SIM“
- Scan your SIM barcode
- Scan your Passport or MyKad (for Malaysians)
- Fill in User’s Details
- Complete Face Recognition and your SIM is now registered!
- “SIM 활성화”를 선택합니다.
- “이 SIM 등록”을 선택 후 프로모션 코드 “건너뛰기”를 클릭합니다.
- “새 번호 받기”를 선택합니다.
- “물리 SIM”을 선택합니다.
- SIM 바코드를 스캔합니다.
- 여권 또는 MyKad(말레이시아인만 해당)을 스캔합니다.
- 사용자 세부 사항을 기재합니다.
- 안면 인식을 완료하면 SIM이 등록됩니다!
주문 물품이 도착하지 않았고 영업일 기준 7일~14일간 당사로부터 연락을 받지 못하신 경우에는 customer.care@tunetalk.com에 다음 정보를 포함하여 이메일을 보내 주십시오.
- 성명
- 여권 번호
- 주문 번호 및 주문 날짜
- 도착 날짜 및 시간
- 도착 목적지
- 말레이시아 내 숙소 (예: 호텔명)
- 연락처
- 잔여 데이터는 *134#번으로 전화하여 확인해 주세요.
- 휴대전화 사용 시간 잔여량은 *133#번으로 전화하여 확인해 주세요.
네, 계속해서 말레이시아 트래블러 SIM을 사용하실 수 있습니다. 튠톡 앱에 접속하여 재충전 및 튠톡 데이터 플랜을 신청하면 연결을 유지하실 수 있습니다.
주문에 대한 문의 사항이 있는 경우, 다음과 같은 세부 내용을 포함하여 customer.care@tunetalk.com으로 이메일을 보내주시길 바랍니다.
- 성명
- 여권번호
- 주문 번호/거래 ID
국가별 요율에 따라 청구됩니다.
팩 | 트래블 LITE | 트래블 FAST | 트래블 UNLIMITED | |||
가격 | RM25 | RM35 | RM50 | |||
데이터 할당량 | 15GB 초고속 데이터 | 35GB 초고속 데이터 | 무제한 데이터
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|||
통화 | 해당 없음 | 모든 통신망으로 무제한 통화 | 모든 통신망으로 무제한 통화 | |||
글로벌 번들 | RM5 튠톡 크레딧 | 해당 없음 | 해당 없음 | |||
핫스팟 | 15GB 기본 할당량으로 공유 | 35GB 기본 할당량으로 공유 | 추가 6GB 핫스팟 제공 | |||
기본 인터넷 | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | |||
유효 기간 | 15일 | 30일 | 30일 |
매일 오전 8시에서 오후 10시까지 운영하는 저희 고객 서비스 팀에 13100번으로 연락주시거나 tunetalk.com에서 온라인 채팅을 이용해 주십시오.
말레이시아 외 배송/국제 배송
국제 배송은 현재 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
말레이시아 국내 배송
말레이시아 국내 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발
루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
최소 7일 전에 주문해 주셔야 합니다.
주문 건은 영업일 기준 3일~5일 이내에 도착합니다.
주말이나 공휴일에 주문하신 경우, 다음 영업일에 해당 주문 건을 처리해 드립니다.
당사에서는 안전한 배송을 위해 배송 추적(Courier Post Track and Trace) 서비스를 이용합니다. 당사에 알려 주시는 배송지에는 월요일에서 금요일, 오전 7시에서 오후 6시 사이에 물품 수령 후 서명해 주실 분이 계셔야 합니다. 물품 수령 후 서명해 주실 분이 없는 경우에는 귀하의 지역 우편 제도에 따라 배송 약관이 적용됩니다.
- 말레이시아에 도착하면 기기에 SIM 카드를 장착합니다.
- 13101번으로 전화하여 SIM을 활성화합니다.
- 모바일 데이터를 활성화합니다.
말레이시아 내에서의 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
튠톡 앱을 다운로드하거나 https://www.tunetalk.com/prepaid/top-up/에 방문하여 충전하세요.
<00><국가 코드><휴대 전화 번호> 번으로 간편하게 전화를 걸어 분당 12센(SEN)인 당사의 저렴한 국제 직통 전화(IDD) 요금을 즐겨보세요.
말레이시아 트래블러 SIM은 튠톡의 인터넷 유심 팩으로 말레이시아를 방문하는 여행객을 위한 3가지 데이터 플랜으로 구성되어 있습니다. 여행객은 트래블 LITE SIM, 트래블 FAST SIM 또는 트래블 UNLIMITED SIM 중 선택하여 구매하실 수 있습니다.
- “SIM 활성화”를 선택합니다.
- “이 SIM 등록”을 선택 후 프로모션 코드 “건너뛰기”를 클릭합니다.
- “새 번호 받기”를 선택합니다.
- “물리 SIM”을 선택합니다.
- SIM 바코드를 스캔합니다.
- 여권 또는 MyKad(말레이시아인만 해당)을 스캔합니다.
- 사용자 세부 사항을 기재합니다.
- 안면 인식을 완료하면 SIM이 등록됩니다!
매일 오전 8시에서 오후 10시까지 운영하는 저희 고객 서비스 팀에 13100번으로 연락주시거나 tunetalk.com에서 온라인 채팅을 이용해 주십시오.
주문 물품이 도착하지 않았고 영업일 기준 7일~14일간 당사로부터 연락을 받지 못하신 경우에는 customer.care@tunetalk.com에 다음 정보를 포함하여 이메일을 보내 주십시오.
- 성명
- 여권 번호
- 주문 번호 및 주문 날짜
- 도착 날짜 및 시간
- 도착 목적지
- 말레이시아 내 숙소 (예: 호텔명)
- 연락처
말레이시아 외 배송/국제 배송
국제 배송은 현재 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
말레이시아 국내 배송
말레이시아 국내 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다.
말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발
루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
최소 7일 전에 주문해 주셔야 합니다.
주문 건은 영업일 기준 3일~5일 이내에 도착합니다.
주말이나 공휴일에 주문하신 경우, 다음 영업일에 해당 주문 건을 처리해 드립니다.
당사에서는 안전한 배송을 위해 배송 추적(Courier Post Track and Trace) 서비스를 이용합니다. 당사에 알려 주시는 배송지에는 월요일에서 금요일, 오전 7시에서 오후 6시 사이에 물품 수령 후 서명해 주실 분이 계셔야 합니다. 물품 수령 후 서명해 주실 분이 없는 경우에는 귀하의 지역 우편 제도에 따라 배송 약관이 적용됩니다.
- 잔여 데이터는 *134#번으로 전화하여 확인해 주세요.
- 휴대전화 사용 시간 잔여량은 *133#번으로 전화하여 확인해 주세요.
- 말레이시아에 도착하면 기기에 SIM 카드를 장착합니다.
- 13101번으로 전화하여 SIM을 활성화합니다.
- 모바일 데이터를 활성화합니다.
네, 계속해서 말레이시아 트래블러 SIM을 사용하실 수 있습니다. 튠톡 앱에 접속하여 재충전 및 튠톡 데이터 플랜을 신청하면 연결을 유지하실 수 있습니다.
말레이시아 내에서의 배송 비용은 RM6입니다. 현재는 해외 배송이 불가능합니다. 말레이시아 외의 국가에서 SIM 카드를 구매하신 여행객은 쿠알라룸푸르 국제공항 제1 터미널(KLIA), 쿠알라룸푸르 국제공항 제2 터미널(KLIA2), 코타키나발루 국제공항(KKIA) 또는 페낭 공항에서 수령하셔야 합니다.
주문에 대한 문의 사항이 있는 경우, 다음과 같은 세부 내용을 포함하여 customer.care@tunetalk.com으로 이메일을 보내주시길 바랍니다.
- 성명
- 여권번호
- 주문 번호/거래 ID
튠톡 앱을 다운로드하거나 https://www.tunetalk.com/prepaid/top-up/에 방문하여 충전하세요.
국가별 요율에 따라 청구됩니다.
<00><국가 코드><휴대 전화 번호> 번으로 간편하게 전화를 걸어 분당 12센(SEN)인 당사의 저렴한 국제 직통 전화(IDD) 요금을 즐겨보세요.
팩 | 트래블 LITE | 트래블 FAST | 트래블 UNLIMITED | |||
가격 | RM25 | RM35 | RM50 | |||
데이터 할당량 | 15GB 초고속 데이터 | 35GB 초고속 데이터 | 무제한 데이터
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통화 | 해당 없음 | 모든 통신망으로 무제한 통화 | 모든 통신망으로 무제한 통화 | |||
글로벌 번들 | RM5 튠톡 크레딧 | 해당 없음 | 해당 없음 | |||
핫스팟 | 15GB 기본 할당량으로 공유 | 35GB 기본 할당량으로 공유 | 추가 6GB 핫스팟 제공 | |||
기본 인터넷 | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | 10GB 기본 인터넷(256kbps 속도) | |||
유효 기간 | 15일 | 30일 | 30일 |
말레이시아 트래블러 SIM은 튠톡의 인터넷 유심 팩으로 말레이시아를 방문하는 여행객을 위한 3가지 데이터 플랜으로 구성되어 있습니다. 여행객은 트래블 LITE SIM, 트래블 FAST SIM 또는 트래블 UNLIMITED SIM 중 선택하여 구매하실 수 있습니다.
Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.
There is a charge of RM35.00 each time a mobile number is changed.
For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.
Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.
After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.
No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.
Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.
Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.
There is a charge of RM35.00 each time a mobile number is changed.
After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.
For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.
No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.
Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.
Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.
Nope, we’re prepaid all the way.
Get our SIM Pack at the price of RM5 each.
Pop the SIM into your phone, go through the simple steps and you’re activated.
Yes there are! You’ll get these Value-Added Services:
– Miscall Notification
Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.
If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.
Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.
If you wanna choose your own number, follow these steps:
- Log on to www.tunetalk.com
- Click on Register. Complete the form (no false details now!)
- Choose your preferred number and print your receipt
- Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!
Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.
Yes there are! You’ll get these Value-Added Services:
– Miscall Notification
Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.
Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.
Nope, we’re prepaid all the way.
If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.
Get our SIM Pack at the price of RM5 each.
Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.
If you wanna choose your own number, follow these steps:
- Log on to www.tunetalk.com
- Click on Register. Complete the form (no false details now!)
- Choose your preferred number and print your receipt
- Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
Pop the SIM into your phone, go through the simple steps and you’re activated.
You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!
- Go to www.tunetalk.com
- Click ‘Log in’
- Log into your Self Care account using your IC number or username and your password.
- If this is your first time logging in, click on the First Time Login / Retrieve Password link.
- A temporary password will be sent to you, after you’ve completed the verification process.
Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.
To retrieve your password:
- Go to your Self Care login page, select First time login/retrieve password
- Select Forgot Password/Username
- Select your nationality
- Select the method of retrieval (email or mobile number)
You can view your account details:
- Mobile Number
- Current airtime balance & network validity
- Personal details
- Last 3 months top up transaction details
- Last 3 months call/SMS records
- No insurance policy on Selfcare
You can also:
- Perform voucher top ups
- Change mobile number
- Transfer Airtime Balance
To change your password:
- Log in to your Self Care account
- Click My Profile
- Click View Profile
- Click Edit Profile
- Click Change Password option
- Enter your current password
- Enter your new password and confirm password
- Save the changes
- Go to www.tunetalk.com
- Click ‘Log in’
- Log into your Self Care account using your IC number or username and your password.
- If this is your first time logging in, click on the First Time Login / Retrieve Password link.
- A temporary password will be sent to you, after you’ve completed the verification process.
You can view your account details:
- Mobile Number
- Current airtime balance & network validity
- Personal details
- Last 3 months top up transaction details
- Last 3 months call/SMS records
- No insurance policy on Selfcare
You can also:
- Perform voucher top ups
- Change mobile number
- Transfer Airtime Balance
Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.
To change your password:
- Log in to your Self Care account
- Click My Profile
- Click View Profile
- Click Edit Profile
- Click Change Password option
- Enter your current password
- Enter your new password and confirm password
- Save the changes
To retrieve your password:
- Go to your Self Care login page, select First time login/retrieve password
- Select Forgot Password/Username
- Select your nationality
- Select the method of retrieval (email or mobile number)
- Go to www.tunetalk.com
- Click ‘Log in’
- Log into your Self Care account using your IC number or username and your password.
- If this is your first time logging in, click on the First Time Login / Retrieve Password link.
- A temporary password will be sent to you, after you’ve completed the verification process.
Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.
To retrieve your password:
- Go to your Self Care login page, select First time login/retrieve password
- Select Forgot Password/Username
- Select your nationality
- Select the method of retrieval (email or mobile number)
You can view your account details:
- Mobile Number
- Current airtime balance & network validity
- Personal details
- Last 3 months top up transaction details
- Last 3 months call/SMS records
- No insurance policy on Selfcare
You can also:
- Perform voucher top ups
- Change mobile number
- Transfer Airtime Balance
To change your password:
- Log in to your Self Care account
- Click My Profile
- Click View Profile
- Click Edit Profile
- Click Change Password option
- Enter your current password
- Enter your new password and confirm password
- Save the changes
- Go to www.tunetalk.com
- Click ‘Log in’
- Log into your Self Care account using your IC number or username and your password.
- If this is your first time logging in, click on the First Time Login / Retrieve Password link.
- A temporary password will be sent to you, after you’ve completed the verification process.
You can view your account details:
- Mobile Number
- Current airtime balance & network validity
- Personal details
- Last 3 months top up transaction details
- Last 3 months call/SMS records
- No insurance policy on Selfcare
You can also:
- Perform voucher top ups
- Change mobile number
- Transfer Airtime Balance
Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.
To change your password:
- Log in to your Self Care account
- Click My Profile
- Click View Profile
- Click Edit Profile
- Click Change Password option
- Enter your current password
- Enter your new password and confirm password
- Save the changes
To retrieve your password:
- Go to your Self Care login page, select First time login/retrieve password
- Select Forgot Password/Username
- Select your nationality
- Select the method of retrieval (email or mobile number)
GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.
Yes, the minimum charge is 3 sen.
No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.
You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.
Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.
Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.
Note: Only applicable for Tune Talk Buddies Pack
With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.
Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.
You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com
GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.
You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.
Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.
Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.
Note: Only applicable for Tune Talk Buddies Pack
Yes, the minimum charge is 3 sen.
With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.
Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.
No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.
You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com
International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.
You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.
No, your line has to be in “active” state to enjoy this service.
All SMS sent are free.
Yes, all Tune Talk prepaid customers can use this service.
Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.
No. You can only send according to the fixed denominations offered by Tune Talk.
You may contact Tune Talk’s Customer Care at 13100.
Within 5 minutes.
An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.
You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.
No, it is only available in Malaysia.
You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.
You can transfer a maximum of RM100 per day.
You will only be charged for the denomination selected for the International Airtime Credit Transfer.
Recipient will receive an SMS notification on the amount transferred over (in foreign currency).
The denomination will be in foreign currency depending on the country.
No subscription fee is required to use this service
The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.
You can transfer a maximum of RM100 per day.
International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.
You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.
You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.
No, it is only available in Malaysia.
No, your line has to be in “active” state to enjoy this service.
You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.
All SMS sent are free.
You can transfer a maximum of RM100 per day.
Yes, all Tune Talk prepaid customers can use this service.
You will only be charged for the denomination selected for the International Airtime Credit Transfer.
Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.
Recipient will receive an SMS notification on the amount transferred over (in foreign currency).
No. You can only send according to the fixed denominations offered by Tune Talk.
The denomination will be in foreign currency depending on the country.
You may contact Tune Talk’s Customer Care at 13100.
No subscription fee is required to use this service
Within 5 minutes.
The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.
An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.
You can transfer a maximum of RM100 per day.
Data Roaming Passes purchased can only be used in selected participating countries with particular networks.
Click here to view respective country list & Tune Talk Roaming Partner Networks.
Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.
The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.
If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.
All RAP must be activated/utilised within 30 days from the date of subscription
Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country
All RAP can only be done via the Tune Talk App.
Balance and validity can be checked via Tune Talk App or by dialing *138#.
No, the Data Roaming Pass will expire automatically when the validity period ends.
Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).
Description | 3-Day Roaming Pass | 1-Day Roaming Pass |
Price | RM25.00 | RM33.00 |
Plan Quota | 2GB Data | 50MB – 500MB |
Validity | 75hrs | 24hrs |
Auto-renew | No | No |
Allow Stack/Additional purchased | Yes | Yes |
Roaming Countries | 16 | Over 100 countries |
*click here to view country list
You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.
You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes
RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.
e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.
If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.
Data Roaming Passes purchased can only be used in selected participating countries with particular networks.
Click here to view respective country list & Tune Talk Roaming Partner Networks.
Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).
Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.
Description | 3-Day Roaming Pass | 1-Day Roaming Pass |
Price | RM25.00 | RM33.00 |
Plan Quota | 2GB Data | 50MB – 500MB |
Validity | 75hrs | 24hrs |
Auto-renew | No | No |
Allow Stack/Additional purchased | Yes | Yes |
Roaming Countries | 16 | Over 100 countries |
*click here to view country list
The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.
If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.
You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.
All RAP must be activated/utilised within 30 days from the date of subscription
Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country
You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes
All RAP can only be done via the Tune Talk App.
RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.
e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.
Balance and validity can be checked via Tune Talk App or by dialing *138#.
If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.
No, the Data Roaming Pass will expire automatically when the validity period ends.
International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.
You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.
No, your line has to be in “active” state to enjoy this service.
All SMS sent are free.
Yes, all Tune Talk prepaid customers can use this service.
Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.
No. You can only send according to the fixed denominations offered by Tune Talk.
You may contact Tune Talk’s Customer Care at 13100.
Within 5 minutes.
An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.
You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.
No, it is only available in Malaysia.
You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.
You can transfer a maximum of RM100 per day.
You will only be charged for the denomination selected for the International Airtime Credit Transfer.
Recipient will receive an SMS notification on the amount transferred over (in foreign currency).
The denomination will be in foreign currency depending on the country.
No subscription fee is required to use this service
The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.
You can transfer a maximum of RM100 per day.
International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.
You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.
You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.
No, it is only available in Malaysia.
No, your line has to be in “active” state to enjoy this service.
You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.
All SMS sent are free.
You can transfer a maximum of RM100 per day.
Yes, all Tune Talk prepaid customers can use this service.
You will only be charged for the denomination selected for the International Airtime Credit Transfer.
Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.
Recipient will receive an SMS notification on the amount transferred over (in foreign currency).
No. You can only send according to the fixed denominations offered by Tune Talk.
The denomination will be in foreign currency depending on the country.
You may contact Tune Talk’s Customer Care at 13100.
No subscription fee is required to use this service
Within 5 minutes.
The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.
An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.
You can transfer a maximum of RM100 per day.
The “Go for Gold” campaign is a promotional campaign on the Tune Talk App, whereby users may earn entries by topping up or subscribing to eligible plans. For the avoidance of doubt, the number of entries earned is directly proportional to the likelihood of winning a prize; thus, the more entries accumulated, the greater the chances of winning.
There are Grand Prizes, First Prizes, and Weekly Prizes available. Winners will be selected at random. Please refer to the table below for further details.
Prizes | Number of Winners | |
Grand Prize Winner | iPhone 16 | 2 |
First Prize Winner | Samsung Galaxy S24 FE | 2 |
Weekly Winner | RM50 TnG eWallet PIN | 25 per week |
- Login to Tune Talk App
- You will receive push notification about the campaign
- An additional pop-up will appear to Opt-In (join) the campaign
- Click “YES, I want to join!” to confirm your participation in the campaign
- You will receive ongoing notification, updates of your entries and other relevant campaign information
- Top up your mobile number to earn entries
Entries are valid exclusively for this campaign, while Tune Talk Points can be redeemed for #JomEnjoy offers and Tune Talk Rewards are available within the Tune Talk App.
A weekly push notification will be sent to update you on your total accumulated entries.
No, only participants who are in the Gold tier at the start of the campaign shall receive the additional 10 entries. Silver tier participants shall continue to enjoy double entries.
Entries shall be counted separately for each mobile number.
Entries are non-transferable. The entries you earn shall remain linked to the associated Tune Talk mobile number.
Only Gold tier subscribers can win the prizes.
The winners will receive an SMS / app push notification and our Tune Talk representative will reach out to them via a call. If the winner does not answer the call after three attempts, the prize shall be deemed forfeited.
There is no limit to the number of top ups or plans you can purchase. The more you top up, the more points and entries you earn, the higher your chances of winning. However, there is a maximum credit limit of RM1,000 that a subscriber can hold at any given time.
You can unsubscribe from the content by sending STOP [KEYWORD] to 2345.
Subscriber will receive a welcome SMS once they have successfully subscribed to the content. No fee will be charged for the welcome SMS.
Subscribers can subscribe to Santai Content through the content platform.
Santai Content is a media and entertainment service that allows Tune Talk subscribers to receive the latest news, fun facts and lifestyle tips via SMS.
CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here.
Purchasing in CodeShop platform is simple:
- Go to https://codeshop-tt.com/.
- Browse the available game vouchers.
- Choose the voucher you want to purchase by clicking on “BUY NOW”.
- On “Choose your payment option” page, click on “Tune Talk”.
- Provide your Tune Talk mobile number and email address.
- Request for TAC number.
- Provide the TAC number and proceed with the voucher purchasing.
- After payment confirmation, you will receive a voucher code via SMS and/or email.
To redeem a game voucher, follow these steps:
- Log in to your gaming platform account.
- Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
- Enter the voucher code and follow further instructions.
Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.
If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.
A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips
You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).
The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.
You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.
Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.
The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.
Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.
For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.
- Scuba Diving
- Martial Arts
- Racing (other than on foot)
- Ice Hockey
- Hunting
Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage
Tune Talk reserves the right to amend the terms and conditions without prior notice.
Users will get charged upon receiving the confirmation SMS and subscription confirmation.
You could stay for 30 seconds on each menu.
Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.
Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.
A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.
a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.
In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.
Google Play™ password protection feature requires you to enter a password before each Content purchase.
There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.
For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.
The campaign starts from 15 November 2024 until 31 December 2024.
This campaign is eligible for all Tune Talk subscribers excluding inbound/outbound travelers, Staff or Dealers/Partners.
You will earn entries through successful top up transactions or direct plan purchase (applicable only for Pelan Jimat and Epik).
The more entries you accumulate, the greater your chances of winning, provided you are within the Gold tier. For the avoidance of doubt, the Gold tier is achieved by accumulating 1,500 pts or more through top ups or plan purchase. This tier system is an existing feature on the Tune Talk App.
Yes, participants in the Silver tier shall receive double entries for the duration of the campaign, while those in the Gold tier shall receive an additional 10 bonus entries at the start of the campaign.
Yes, your entries shall continue to accumulate as long as you retain the same mobile number.
Please ensure that you log in to the Tune Talk App using the mobile number you wish to use before opting in (joining) the campaign.
Entries are valid solely for this campaign.
You remain eligible to win the Grand Prize or First Prize, but you are not eligible to win the multiple weekly prizes thereafter. However, if you win the First Prize, you will not be eligible for the Grand Prize, and vice versa.
Weekly winners must provide their email address, and the RM50 TnG e-Wallet PIN will be sent via email. The code will only be sent once and will not be reissued in the event of an incorrect email address.
Grand Prize and First Prize winners residing in Kuala Lumpur and Selangor (as per MyKad address) are to collect their prize in person or appoint a representative. For winners outside of Kuala Lumpur and Selangor, delivery arrangements are available. Prizes must be collected or delivered within 7 days from the announcement date (excluding public holidays, Saturdays, and Sundays). Failure to do so will result in the forfeiture of the prize.
If you encounter any issues or need assistance with this service, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will be more than happy to assist you.
Yes, subscribers can subscribe to multiple content and a fee will be charged based on each individual content.
Each content has different pricing. Subscribers can view the fee before purchasing the content. The content fee will be charged on a daily basis based on the content subscription.
This service is available for all Tune Talk subscribers with sufficient credit balance to purchase content or renew subscriptions.
CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.
No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.
No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.
Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.
Starting 4th October 2023, we have implemented purchase limit as below:
Purchase Limit Type | Limit | Limit Reset |
Daily Limit | RM150 | After 24 hours |
Monthly Limit | RM300 | First day of each calendar month |
No. Once a voucher code has been received, it is not refundable.
It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.
Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)
Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)
The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.
- Military and Law Enforcement
- Pilot and Aircrew
- Professional Sports
- Workers utilising wood-working machinery
Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
All benefits are paid in addition to and regardless of any other insurance policies you may have.
For incidents after 1-Nov-2024
All claims must be notified within 30 (thirty) days from the date of accident, provide full particulars and shall seek medical or surgical advice as soon as possible. Please contact RHB Insurance Customer Service Hotline at 1300-220-007 to do this or seek more clarification on your claim enquiries.
Alternatively, you can download the claim form here and email it to rhbi.general@rhbgroup.com.
For incidents occurring on or before 31/10/24, please click HERE.
The exclusions and policy wording can be accessed and downloaded here.
Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.
No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.
Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.
We offer different services with different delivery time; Daily, Weekly and Monthly.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
It is available for all active Tune Talk subscribers.
Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.
Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.
To turn on the password protection feature in Google Play:
- Launch Google Play™ app on your device
- Go to > Menu icon > Settings
- Select > Require authentication for purchases > Choose a setting
- Complete setup by following the step by step instructions.
We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.
Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.
The “Go for Gold” campaign is a promotional campaign on the Tune Talk App, whereby users may earn entries by topping up or subscribing to eligible plans. For the avoidance of doubt, the number of entries earned is directly proportional to the likelihood of winning a prize; thus, the more entries accumulated, the greater the chances of winning.
The campaign starts from 15 November 2024 until 31 December 2024.
There are Grand Prizes, First Prizes, and Weekly Prizes available. Winners will be selected at random. Please refer to the table below for further details.
Prizes | Number of Winners | |
Grand Prize Winner | iPhone 16 | 2 |
First Prize Winner | Samsung Galaxy S24 FE | 2 |
Weekly Winner | RM50 TnG eWallet PIN | 25 per week |
This campaign is eligible for all Tune Talk subscribers excluding inbound/outbound travelers, Staff or Dealers/Partners.
- Login to Tune Talk App
- You will receive push notification about the campaign
- An additional pop-up will appear to Opt-In (join) the campaign
- Click “YES, I want to join!” to confirm your participation in the campaign
- You will receive ongoing notification, updates of your entries and other relevant campaign information
- Top up your mobile number to earn entries
You will earn entries through successful top up transactions or direct plan purchase (applicable only for Pelan Jimat and Epik).
Entries are valid exclusively for this campaign, while Tune Talk Points can be redeemed for #JomEnjoy offers and Tune Talk Rewards are available within the Tune Talk App.
The more entries you accumulate, the greater your chances of winning, provided you are within the Gold tier. For the avoidance of doubt, the Gold tier is achieved by accumulating 1,500 pts or more through top ups or plan purchase. This tier system is an existing feature on the Tune Talk App.
A weekly push notification will be sent to update you on your total accumulated entries.
Yes, participants in the Silver tier shall receive double entries for the duration of the campaign, while those in the Gold tier shall receive an additional 10 bonus entries at the start of the campaign.
No, only participants who are in the Gold tier at the start of the campaign shall receive the additional 10 entries. Silver tier participants shall continue to enjoy double entries.
Yes, your entries shall continue to accumulate as long as you retain the same mobile number.
Entries shall be counted separately for each mobile number.
Please ensure that you log in to the Tune Talk App using the mobile number you wish to use before opting in (joining) the campaign.
Entries are non-transferable. The entries you earn shall remain linked to the associated Tune Talk mobile number.
Entries are valid solely for this campaign.
Only Gold tier subscribers can win the prizes.
You remain eligible to win the Grand Prize or First Prize, but you are not eligible to win the multiple weekly prizes thereafter. However, if you win the First Prize, you will not be eligible for the Grand Prize, and vice versa.
The winners will receive an SMS / app push notification and our Tune Talk representative will reach out to them via a call. If the winner does not answer the call after three attempts, the prize shall be deemed forfeited.
Weekly winners must provide their email address, and the RM50 TnG e-Wallet PIN will be sent via email. The code will only be sent once and will not be reissued in the event of an incorrect email address.
Grand Prize and First Prize winners residing in Kuala Lumpur and Selangor (as per MyKad address) are to collect their prize in person or appoint a representative. For winners outside of Kuala Lumpur and Selangor, delivery arrangements are available. Prizes must be collected or delivered within 7 days from the announcement date (excluding public holidays, Saturdays, and Sundays). Failure to do so will result in the forfeiture of the prize.
There is no limit to the number of top ups or plans you can purchase. The more you top up, the more points and entries you earn, the higher your chances of winning. However, there is a maximum credit limit of RM1,000 that a subscriber can hold at any given time.
If you encounter any issues or need assistance with this service, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will be more than happy to assist you.
You can unsubscribe from the content by sending STOP [KEYWORD] to 2345.
Yes, subscribers can subscribe to multiple content and a fee will be charged based on each individual content.
Subscriber will receive a welcome SMS once they have successfully subscribed to the content. No fee will be charged for the welcome SMS.
Each content has different pricing. Subscribers can view the fee before purchasing the content. The content fee will be charged on a daily basis based on the content subscription.
Subscribers can subscribe to Santai Content through the content platform.
This service is available for all Tune Talk subscribers with sufficient credit balance to purchase content or renew subscriptions.
Santai Content is a media and entertainment service that allows Tune Talk subscribers to receive the latest news, fun facts and lifestyle tips via SMS.
CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.
CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here.
No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.
Purchasing in CodeShop platform is simple:
- Go to https://codeshop-tt.com/.
- Browse the available game vouchers.
- Choose the voucher you want to purchase by clicking on “BUY NOW”.
- On “Choose your payment option” page, click on “Tune Talk”.
- Provide your Tune Talk mobile number and email address.
- Request for TAC number.
- Provide the TAC number and proceed with the voucher purchasing.
- After payment confirmation, you will receive a voucher code via SMS and/or email.
No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.
To redeem a game voucher, follow these steps:
- Log in to your gaming platform account.
- Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
- Enter the voucher code and follow further instructions.
Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.
Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.
Starting 4th October 2023, we have implemented purchase limit as below:
Purchase Limit Type | Limit | Limit Reset |
Daily Limit | RM150 | After 24 hours |
Monthly Limit | RM300 | First day of each calendar month |
If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.
No. Once a voucher code has been received, it is not refundable.
A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips
It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.
You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).
Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)
The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.
Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)
You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.
The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.
Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.
- Military and Law Enforcement
- Pilot and Aircrew
- Professional Sports
- Workers utilising wood-working machinery
Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.
All benefits are paid in addition to and regardless of any other insurance policies you may have.
Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.
For incidents after 1-Nov-2024
All claims must be notified within 30 (thirty) days from the date of accident, provide full particulars and shall seek medical or surgical advice as soon as possible. Please contact RHB Insurance Customer Service Hotline at 1300-220-007 to do this or seek more clarification on your claim enquiries.
Alternatively, you can download the claim form here and email it to rhbi.general@rhbgroup.com.
For incidents occurring on or before 31/10/24, please click HERE.
For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.
The exclusions and policy wording can be accessed and downloaded here.
- Scuba Diving
- Martial Arts
- Racing (other than on foot)
- Ice Hockey
- Hunting
Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage
Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.
Tune Talk reserves the right to amend the terms and conditions without prior notice.
No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.
Users will get charged upon receiving the confirmation SMS and subscription confirmation.
Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.
You could stay for 30 seconds on each menu.
Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.
We offer different services with different delivery time; Daily, Weekly and Monthly.
Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.
It is available for all active Tune Talk subscribers.
a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.
Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.
In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.
Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.
Google Play™ password protection feature requires you to enter a password before each Content purchase.
To turn on the password protection feature in Google Play:
- Launch Google Play™ app on your device
- Go to > Menu icon > Settings
- Select > Require authentication for purchases > Choose a setting
- Complete setup by following the step by step instructions.
We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.
There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.
For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.
Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.
Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.
No. Users who are enjoying FBI cannot opt for pay-per-use data usage.
You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.
Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.
Eligible subscribers will be notified via SMS and you just have to follow the steps provided.
Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.
Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.
Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.
Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.
No. Users who are enjoying FBI cannot opt for pay-per-use data usage.
Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.
You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.
Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.
Eligible subscribers will be notified via SMS and you just have to follow the steps provided.
A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips
Users will get charged upon receiving the confirmation SMS and subscription confirmation.
You could stay for 30 seconds on each menu.
Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.
Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.
No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.
Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.
We offer different services with different delivery time; Daily, Weekly and Monthly.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips
No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.
Users will get charged upon receiving the confirmation SMS and subscription confirmation.
Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.
You could stay for 30 seconds on each menu.
Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.
We offer different services with different delivery time; Daily, Weekly and Monthly.
Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.
a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.
In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.
Google Play™ password protection feature requires you to enter a password before each Content purchase.
There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.
For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.
It is available for all active Tune Talk subscribers.
Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.
Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.
To turn on the password protection feature in Google Play:
- Launch Google Play™ app on your device
- Go to > Menu icon > Settings
- Select > Require authentication for purchases > Choose a setting
- Complete setup by following the step by step instructions.
We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.
Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.
A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.
It is available for all active Tune Talk subscribers.
a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.
Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.
In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.
Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.
Google Play™ password protection feature requires you to enter a password before each Content purchase.
To turn on the password protection feature in Google Play:
- Launch Google Play™ app on your device
- Go to > Menu icon > Settings
- Select > Require authentication for purchases > Choose a setting
- Complete setup by following the step by step instructions.
We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.
There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.
For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.
Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.
Login to your SelfCare account or dial *111# and select “List” option from the menu.
Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.
No, Friends & Family is limited to Tune Talk numbers only.
Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.
Friends & Family is available on 16 March 2012 onwards.
No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.
You can configure your favourite 10 numbers via:
- SelfCare – login and click on My Services and select TuneBuddies
- Or *111# – option 5, Services and option 3, Tune Talk number.
Login to your SelfCare account or dial *111# and select “List” option from the menu.
Friends & Family is available on 16 March 2012 onwards.
Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.
No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.
No, Friends & Family is limited to Tune Talk numbers only.
You can configure your favourite 10 numbers via:
- SelfCare – login and click on My Services and select TuneBuddies
- Or *111# – option 5, Services and option 3, Tune Talk number.
Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.
There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).
Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)
You may pay via e-banking, credit or debit cards and with major eWallets.
After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.
With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.
There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).
After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.
Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)
With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.
You may pay via e-banking, credit or debit cards and with major eWallets.
It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.
Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)
Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)
The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.
- Military and Law Enforcement
- Pilot and Aircrew
- Professional Sports
- Workers utilising wood-working machinery
Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
All benefits are paid in addition to and regardless of any other insurance policies you may have.
For incidents after 1-Nov-2024
All claims must be notified within 30 (thirty) days from the date of accident, provide full particulars and shall seek medical or surgical advice as soon as possible. Please contact RHB Insurance Customer Service Hotline at 1300-220-007 to do this or seek more clarification on your claim enquiries.
Alternatively, you can download the claim form here and email it to rhbi.general@rhbgroup.com.
For incidents occurring on or before 31/10/24, please click HERE.
The exclusions and policy wording can be accessed and downloaded here.
Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.
You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).
The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.
You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.
Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.
The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.
Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.
For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.
- Scuba Diving
- Martial Arts
- Racing (other than on foot)
- Ice Hockey
- Hunting
Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage
Tune Talk reserves the right to amend the terms and conditions without prior notice.
It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.
You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).
Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)
The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.
Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)
You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.
The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.
Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.
- Military and Law Enforcement
- Pilot and Aircrew
- Professional Sports
- Workers utilising wood-working machinery
Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.
All benefits are paid in addition to and regardless of any other insurance policies you may have.
Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.
For incidents after 1-Nov-2024
All claims must be notified within 30 (thirty) days from the date of accident, provide full particulars and shall seek medical or surgical advice as soon as possible. Please contact RHB Insurance Customer Service Hotline at 1300-220-007 to do this or seek more clarification on your claim enquiries.
Alternatively, you can download the claim form here and email it to rhbi.general@rhbgroup.com.
For incidents occurring on or before 31/10/24, please click HERE.
For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.
The exclusions and policy wording can be accessed and downloaded here.
- Scuba Diving
- Martial Arts
- Racing (other than on foot)
- Ice Hockey
- Hunting
Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage
Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.
Tune Talk reserves the right to amend the terms and conditions without prior notice.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.
The TTHV Pack is made available to:
- New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
- Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
- Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.
Find out more here.
Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.
The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).
Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.
From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.
You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.
Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.
Yes. All TTHV plans or passes come with validity extensions.
(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.
Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.
FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.
TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.
The TTHV Pack is made available to:
- New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
- Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
- Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.
Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.
Find out more here.
You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.
Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.
Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.
Yes. All TTHV plans or passes come with validity extensions.
(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.
The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).
Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.
FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.
Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.
You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.
Here are a few ways to find out:
What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.
What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.
Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.
Tune Talk’s IVR number is 13101
You can:
Get the account information such as:
- Account Balance
- Account Status
- The Tariff Plan of your Account
- Your Mobile and Insurance Policy Number
- Last Top-Up Details
- Last Call/SMS Details
- Status of your Value Added Status
- Benefits of using Tune Talk’s Prepaid Service
- Frequently Asked Questions and their Answers
Get the account information such as:
- Change IVR Language
- Top Up your Account
Follow the steps below to change your preferred language:
- Dial 13101
- At the 1st Menu select 1
- At next Menu, select 5
- You can then select your preferred language
Tune Talk’s IVR number is 13101
Follow the steps below to change your preferred language:
- Dial 13101
- At the 1st Menu select 1
- At next Menu, select 5
- You can then select your preferred language
You can:
Get the account information such as:
- Account Balance
- Account Status
- The Tariff Plan of your Account
- Your Mobile and Insurance Policy Number
- Last Top-Up Details
- Last Call/SMS Details
- Status of your Value Added Status
- Benefits of using Tune Talk’s Prepaid Service
- Frequently Asked Questions and their Answers
Get the account information such as:
- Change IVR Language
- Top Up your Account
Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.
It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.
Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.
Here’s a basic checklist:
- Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
- You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
- You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
- For more information on 5G, you can refer to our 5G page HERE.
Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.
“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.
From 27th October 2023 until 31st December 2023, subscribers will get to purchase the promotional Epik50P with 500GB quota and additional 5GB hi-speed Hotspot Internet. This plan is a limited time offer and will no longer be available for subscription or renewal after 31st December 2023.
Currently, Epik50 offers 350GB quota and additional 10GB Hotspot Internet.
If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.
You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.
Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.
You may check your device’s 5G compatibility here.
If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.
Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.
You can view the plans HERE.
If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.
You can check your SIM type by sending CHECK4G to 23332.
Head on to this link to find out more details or how to upgrade your SIM card.
No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.
Upon successful SIM replacement, the data plan will be automatically resumed.
Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.
Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.
Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.
Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)
Yes it does provided you have sufficient credit balance.
To check this, you can SMS STATUS to 2222.
TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.
Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.
Tune Talk Fair Usage Policy applies.
The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.
More info here.
The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:
- Smooth web browsing
- Comfortable online gaming experience
- Seamless HD video streaming at 720p
- Full HD video streaming at 1080p
The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.
When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.
You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.
A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.
Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.
The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
To check this, you can SMS STATUS to 2222.
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.
Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
Pek Epik is eligible for:
- New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
- Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
- Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .
Please refer to the table below for the range of products available for TTEPIK tariff:
Plans / Passes | SMS Keyword (month) | Data Quota | Calls | Validity | |
On Net | Off Net | ||||
2Hari | 2HARI | 500MB (4G) | UNL | – | 2 days |
Mingguan | MINGGUAN | Unlimited (4G) | UNL | UNL | 7 days |
EpikCall 20 | EPIKCALL20 | 10GB (4G) |
UNL | UNL | 30 days |
Epik 35 | EPIK35 | 30GB (4G) |
UNL | UNL | 30 days |
Epik5G 45 | EPIK5G45 | 70GB (5G), 30GB (4G) |
UNL | UNL | 30 days |
Epik 50 | EPIK50 | 350GB (4G) |
UNL | UNL | 30 days |
Tahunan 99 | TAHUNAN99 | 2GB (4G) | UNL | – | 30 days x 12 |
Tahunan 200 | TAHUNAN200 | 10GB (4G) | UNL | – | 30 days x 12 |
Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.
Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.
The Apps included are:
- X
- TikTok
- Viber
- imo
- LINE
- YouTube
- YouTube Kids
- Netflix
- Viu
- Astro GO
- iQiYi
Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.
(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.
5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.
You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.
Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.
You can make these controls within your own device by following the steps below:
- Open your device’s “Settings“
- Look for “Network & Internet” or a similar option
- Find and select “Mobile Network” or “Cellular Network“
- Look for “Preferred Network Type” or a similar setting
- Change the network type from “5G” or “5G/LTE” to “4G” or “LTE“
- Save or apply the changes
Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.
Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.
Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.
For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).
All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.
You may check your current tariff plan via:
- The Tune Talk App (next to your Mobile number); or
- USSD by dialling *111# > Account Info > Tariff plan
- When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
- You will not be able to revert back to older packs.
- What will remain is your existing credit balance, Tune Talk points and credit validity.
- You will need to be in an Active status (simply top up to reactivate your line)
- The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
- The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
- Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!
Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.
The VIP Plan has a limited quota and will be available on a first come, first serve basis.
Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.
Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.
This promotion is eligible for Malaysian senior citizens or OKU.
Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)
OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.
If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).
Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.
Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.
Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.
Find out more here.
Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.
The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.
Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.
Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.
CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.
Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.
For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).
Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.
TTVP is a prepaid pack launched on the 14th January 2019.
The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.
A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.
No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.
Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.
It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.
Pek Epik is eligible for:
- New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
- Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
- Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .
Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.
Please refer to the table below for the range of products available for TTEPIK tariff:
Plans / Passes | SMS Keyword (month) | Data Quota | Calls | Validity | |
On Net | Off Net | ||||
2Hari | 2HARI | 500MB (4G) | UNL | – | 2 days |
Mingguan | MINGGUAN | Unlimited (4G) | UNL | UNL | 7 days |
EpikCall 20 | EPIKCALL20 | 10GB (4G) |
UNL | UNL | 30 days |
Epik 35 | EPIK35 | 30GB (4G) |
UNL | UNL | 30 days |
Epik5G 45 | EPIK5G45 | 70GB (5G), 30GB (4G) |
UNL | UNL | 30 days |
Epik 50 | EPIK50 | 350GB (4G) |
UNL | UNL | 30 days |
Tahunan 99 | TAHUNAN99 | 2GB (4G) | UNL | – | 30 days x 12 |
Tahunan 200 | TAHUNAN200 | 10GB (4G) | UNL | – | 30 days x 12 |
Here’s a basic checklist:
- Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
- You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
- You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
- For more information on 5G, you can refer to our 5G page HERE.
Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.
Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.
Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.
The Apps included are:
- X
- TikTok
- Viber
- imo
- LINE
- YouTube
- YouTube Kids
- Netflix
- Viu
- Astro GO
- iQiYi
“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.
Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.
(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.
From 27th October 2023 until 31st December 2023, subscribers will get to purchase the promotional Epik50P with 500GB quota and additional 5GB hi-speed Hotspot Internet. This plan is a limited time offer and will no longer be available for subscription or renewal after 31st December 2023.
Currently, Epik50 offers 350GB quota and additional 10GB Hotspot Internet.
5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.
If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.
You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.
You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.
Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.
Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.
You can make these controls within your own device by following the steps below:
- Open your device’s “Settings“
- Look for “Network & Internet” or a similar option
- Find and select “Mobile Network” or “Cellular Network“
- Look for “Preferred Network Type” or a similar setting
- Change the network type from “5G” or “5G/LTE” to “4G” or “LTE“
- Save or apply the changes
Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.
You may check your device’s 5G compatibility here.
Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.
Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.
If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.
For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).
Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.
You can view the plans HERE.
All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.
You may check your current tariff plan via:
- The Tune Talk App (next to your Mobile number); or
- USSD by dialling *111# > Account Info > Tariff plan
If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.
You can check your SIM type by sending CHECK4G to 23332.
Head on to this link to find out more details or how to upgrade your SIM card.
- When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
- You will not be able to revert back to older packs.
- What will remain is your existing credit balance, Tune Talk points and credit validity.
- You will need to be in an Active status (simply top up to reactivate your line)
- The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
- The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
- Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!
No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.
Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.
Upon successful SIM replacement, the data plan will be automatically resumed.
The VIP Plan has a limited quota and will be available on a first come, first serve basis.
Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.
Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.
Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.
Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.
Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.
This promotion is eligible for Malaysian senior citizens or OKU.
Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)
OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.
Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)
If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.
Yes it does provided you have sufficient credit balance.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
To check this, you can SMS STATUS to 2222.
Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).
TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.
Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.
Tune Talk Fair Usage Policy applies.
Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.
The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.
More info here.
Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.
The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:
- Smooth web browsing
- Comfortable online gaming experience
- Seamless HD video streaming at 720p
- Full HD video streaming at 1080p
Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.
Find out more here.
The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.
When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.
Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.
You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.
The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.
Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.
A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.
Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.
Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.
The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.
CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.
Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.
For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).
Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
TTVP is a prepaid pack launched on the 14th January 2019.
The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.
No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.
A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
To check this, you can SMS STATUS to 2222.
No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.
Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).
Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.
Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.
Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.
Find out more here.
Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.
The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.
Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.
Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.
CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.
Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.
For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).
Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.
No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
To check this, you can SMS STATUS to 2222.
TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.
Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.
Tune Talk Fair Usage Policy applies.
The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.
More info here.
The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:
- Smooth web browsing
- Comfortable online gaming experience
- Seamless HD video streaming at 720p
- Full HD video streaming at 1080p
The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.
When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.
You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.
A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.
Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.
The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.
No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
To check this, you can SMS STATUS to 2222.
Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).
TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.
Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.
Tune Talk Fair Usage Policy applies.
Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.
The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.
More info here.
Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.
Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.
The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:
- Smooth web browsing
- Comfortable online gaming experience
- Seamless HD video streaming at 720p
- Full HD video streaming at 1080p
Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.
Find out more here.
The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.
When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.
Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.
You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.
The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.
Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.
A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.
Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.
Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.
The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.
CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.
Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.
For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).
Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.
If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.
Example: If you are calling a UK mobile phone number:
International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call
If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.
Example: If you are calling an Australian fixed line number:
International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call
If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call
Example: If you are calling the following Singaporean mobile phone number : 97799779
Dial: 0297799779 and press Call.
You can view the rates here.
The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.
You can view the rates here.
If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.
Example: If you are calling a UK mobile phone number:
International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call
If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.
Example: If you are calling an Australian fixed line number:
International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call
If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call
Example: If you are calling the following Singaporean mobile phone number : 97799779
Dial: 0297799779 and press Call.
TTVP is a prepaid pack launched on the 14th January 2019.
The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.
No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
To check this, you can SMS STATUS to 2222.
Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.
A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.
Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
TTVP is a prepaid pack launched on the 14th January 2019.
The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.
A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.
Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.
For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.
The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.
The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.
Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.
No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.
Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.
To check this, you can SMS STATUS to 2222.
Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.
Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.
Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.
Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.
You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.
Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.
The VIP Plan has a limited quota and will be available on a first come, first serve basis.
Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.
Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.
This promotion is eligible for Malaysian senior citizens or OKU.
Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)
OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.
If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.
Upon successful SIM replacement, the data plan will be automatically resumed.
Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.
Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.
Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.
Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)
Yes it does provided you have sufficient credit balance.
Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.
Upon successful SIM replacement, the data plan will be automatically resumed.
The VIP Plan has a limited quota and will be available on a first come, first serve basis.
Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.
Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.
Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.
Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.
Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.
This promotion is eligible for Malaysian senior citizens or OKU.
Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)
OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.
Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)
If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.
Yes it does provided you have sufficient credit balance.
Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.
For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).
You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.
Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:
Internet Plans | Plan Package (month) | Keywords | Subscription Price | Average Subscription/mth | Value SAVINGS | Validity Period | Auto-Renewal | |
Fokus 33 | 1 | Fokus33 | RM38 | RM38 | 0% | RM0 | 30 days | Yes |
3 | Fokus33B | RM105 | RM35 | 8% | RM9 | 30 days x3 | Yes | |
12 | Fokus33T | RM395 | RM33 | 13% | RM60 | 30 days x12 | Yes | |
Fokus 40 | 1 | Fokus40 | RM48 | RM48 | 0% | RM0 | 30 days | Yes |
3 | Fokus40B | RM129 | RM43 | 10% | RM15 | 30 days x3 | Yes | |
12 | Fokus40T | RM480 | RM40 | 17% | RM96 | 30 days x12 | Yes | |
Bebas 55 | 1 | Bebas55 | RM68 | RM68 | 0% | RM0 | 30 days | Yes |
3 | Bebas55B | RM180 | RM60 | 12% | RM24 | 30 days x3 | Yes | |
12 | Bebas55T | RM660 | RM55 | 19% | RM156 | 30 days x12 | Yes |
Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).
Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.
No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.
All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.
You may check your current tariff plan via:
- The Tune Talk App (next to your Mobile number); or
- USSD by dialing *111# > Account Info > Tariff plan
Pek JIMAT are eligible for:
- NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
- Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
- Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.
Once you fully utilized your internet plan quota, you will still connected via basic internet speed.
Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.
No, you would need to reactivate your line by topping up first.
Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.
Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.
Yes. All Pek JIMAT plans or passes come with validity extensions.
(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.
The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).
No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.
You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.
Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.
Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.
3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.
12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.
E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.
FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.
Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!
View the plans HERE!
Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.
Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!
Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.
Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)
Kindly note that you may NOT be able to switch back to other packs.
All the above will be maintained as per pre-switch.
The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.
Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.
Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.
The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).
For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).
No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.
You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.
You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.
Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.
Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:
Internet Plans | Plan Package (month) | Keywords | Subscription Price | Average Subscription/mth | Value SAVINGS | Validity Period | Auto-Renewal | |
Fokus 33 | 1 | Fokus33 | RM38 | RM38 | 0% | RM0 | 30 days | Yes |
3 | Fokus33B | RM105 | RM35 | 8% | RM9 | 30 days x3 | Yes | |
12 | Fokus33T | RM395 | RM33 | 13% | RM60 | 30 days x12 | Yes | |
Fokus 40 | 1 | Fokus40 | RM48 | RM48 | 0% | RM0 | 30 days | Yes |
3 | Fokus40B | RM129 | RM43 | 10% | RM15 | 30 days x3 | Yes | |
12 | Fokus40T | RM480 | RM40 | 17% | RM96 | 30 days x12 | Yes | |
Bebas 55 | 1 | Bebas55 | RM68 | RM68 | 0% | RM0 | 30 days | Yes |
3 | Bebas55B | RM180 | RM60 | 12% | RM24 | 30 days x3 | Yes | |
12 | Bebas55T | RM660 | RM55 | 19% | RM156 | 30 days x12 | Yes |
Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).
Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.
3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.
12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.
E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.
Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.
FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.
No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.
Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!
View the plans HERE!
All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.
You may check your current tariff plan via:
- The Tune Talk App (next to your Mobile number); or
- USSD by dialing *111# > Account Info > Tariff plan
Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.
Pek JIMAT are eligible for:
- NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
- Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
- Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!
No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.
Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.
Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)
Once you fully utilized your internet plan quota, you will still connected via basic internet speed.
Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.
Kindly note that you may NOT be able to switch back to other packs.
No, you would need to reactivate your line by topping up first.
All the above will be maintained as per pre-switch.
Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.
Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.
The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.
Yes. All Pek JIMAT plans or passes come with validity extensions.
(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.
Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.
Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.
It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.
Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.
Here’s a basic checklist:
- Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
- You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
- You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
- For more information on 5G, you can refer to our 5G page HERE.
Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.
“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.
5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.
You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.
Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.
You can make these controls within your own device by following the steps below:
- Open your device’s “Settings“
- Look for “Network & Internet” or a similar option
- Find and select “Mobile Network” or “Cellular Network“
- Look for “Preferred Network Type” or a similar setting
- Change the network type from “5G” or “5G/LTE” to “4G” or “LTE“
- Save or apply the changes
Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.
Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.
Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.
For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).
Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.
You can view the plans HERE.
If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.
You can check your SIM type by sending CHECK4G to 23332.
Head on to this link to find out more details or how to upgrade your SIM card.
No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.
FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.
No. Pek Borneo only available for new East Malaysia Tune Talk user only.
Any user who registered and activate NEW Tune Talk SIM from 5th September 2022 onwards, are eligible for FREE 1GB Welcome Data.
This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.
Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.
Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTEPIK at any time from the TT App. (switching to any legacy tariff plans will not be available). For the avoidance of doubt, in the event a Subscriber has switched to TT Epik Pack, they shall not be allowed to revert to any legacy packs. Requests to refund for any forfeited quota shall not be accommodated.
Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.
For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).
You will only have 60 days from the SIM dispense (activation) date. You will no longer