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Looking for something else?

Someone needs credit?

The Tune Talk App allows you to easily transfer your prepaid credit to your family and friends in just a few steps!

Credit Validity

1 Day

Credit Validity

3 Days

Credit Validity

3 Days

You can also transfer via

USSD Code

An SMS confirmation will be sent and RM0.50 will be deducted from both sender and receiver.

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Psst... Get your brand new SIM from

Frequently Asked Questions (FAQs)

  • Account
  • 1-year Validity
  • Account Management
  • Sales & Service Tax (SST)
  • 4G SIM Upgrade
  • Mobile Number Portability
  • Change Mobile Number
  • Tune Talk
  • Apps
  • Self Care
  • Data Internet
  • Credit Transfer
  • Airtime Credit Transfer (International)
  • Data Roaming
  • Lifestyle & Entertainment
  • Free Basic Internet (FBI)
  • *888# Content
  • Friends & Family
  • Google Play Store Direct Carrier Billing
  • Get New SIM
  • Personal Accident Insurance
  • Network
  • Hi-Value Plan & Pack
  • Troubleshooting
  • Prepaid Plan
  • Interactive Voice Response (IVR)
  • Tune Talk CUN VALUE Pack (TTCVP)
  • International Direct Dialing (IDD)
  • Tune Talk VALUE Pack (TTVP)
  • Traveller SIM
  • Value Incredible Plan (VIP)
  • Pek Jimat
  • Prepaid Services
  • Rates
  • Rewards
  • Roaming & IDD
  • Self Registration
  • Services
  • Short Message Service (SMS)
  • SIM
  • SIM Card & eSIM
  • Switch to Tune Talk
  • Top Up
  • TT Jimat Prepaid Plans & Pack
  • Tune Talk Points Conversion
  • Tune Talk eSIM Info
  • Tune Talk Goodies
  • Traveller
  • Upgrade to TT Jimat Prepaid Pack
  • Malaysia Traveller SIM
  • Upgrade to Tune Talk Hi-Value Prepaid Pack (“TTHV”) for FREE!
  • Jomenjoy Deals
  • Pek Epik BM
  • Pelan & Pek TT Epik
  • Naik taraf ke Pek TT Epik
  • Corporate
  • Jendela
  • Japan SIM
  • Pek Borneo
  • TT Borneo - Plans & Pack
  • Pek Epik
  • TT Epik Prepaid Plans & Pack
  • Upgrade to TT Epik Prepaid Pack
  • Malaysia Traveller SIM - KR
  • Codeshop Service
What is change mobile number (Change MSISDN)?

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

How much do I need to pay to change my mobile number?

There is a charge of RM35.00 each time a mobile number is changed.

I registered a new SIM and I don’t like the number. Can I change my number immediately?

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

Sales & Service Tax (SST) Terms and Conditions
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
Why choose Tune Talk?

Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

My credit/debit card transaction failed. What can I do?

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

What Prepaid Tariff Plans are being offered by Tune Talk?

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.

Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

How much is a Tune Talk SIM pack?

Get our SIM Pack at the price of RM5 each.

I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into your phone, go through the simple steps and you’re activated.

What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

How can I change my mobile number?

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

How do I know if my mobile number change request was successful?

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

I do not have enough Tune Talk balance to do change mobile number. Can I pay using other payment method?

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value-Added Services:
– Miscall Notification

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.

How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

What is change mobile number (Change MSISDN)?

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

How can I change my mobile number?

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

How much do I need to pay to change my mobile number?

There is a charge of RM35.00 each time a mobile number is changed.

How do I know if my mobile number change request was successful?

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

I registered a new SIM and I don’t like the number. Can I change my number immediately?

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

I do not have enough Tune Talk balance to do change mobile number. Can I pay using other payment method?

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

Sales & Service Tax (SST) Terms and Conditions
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Why choose Tune Talk?

Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

My credit/debit card transaction failed. What can I do?

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value-Added Services:
– Miscall Notification

What Prepaid Tariff Plans are being offered by Tune Talk?

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.

How much is a Tune Talk SIM pack?

Get our SIM Pack at the price of RM5 each.

How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into your phone, go through the simple steps and you’re activated.

Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Can I cancel my subscription?

No, once subscribed, you will need to wait until reaching end of the validity period.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

One year is equivalent to how many days?

365 days.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

Can I cancel my subscription?

No, once subscribed, you will need to wait until reaching end of the validity period.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
One year is equivalent to how many days?

365 days.

When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

My credit/debit card transaction failed. What can I do?

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

How do I check my account balance?

Here are some of the ways to check your account balance:

Call IVR : by dialing 13101 and then follow these steps:
First, select your preferred language
Select option 1 for Account Info
Select option 1 for Balance and Validity
You may press 1 to repeat the balance & validity read-out
USSD Menu : Dial *133# and press Send.
Login to Self Care account. Then follow these steps:
Choose Mobile Number
Click My Profile

Can I get a billing summary?

Yes you can. You can view a summary of your usage in the last 90 days with your Self Care account. Just click on the My Usage tab and then select Credit History option.

Can I track my monthly minutes?

Yes you can. You can view your minute-by-minute usage in the past month with your Self Care account. Just click on the My Usage tab and then select Credit History tab.

Does my account balance have an expiry?

Yes, it varies based on every top-up as per table below:

Top Up Validity
RM5 5 days
RM10 10 days
RM20 20 days
RM15 20 days
RM30 30 days
RM50 50 days
RM100 100 days

After that, your balance will still be valid but you will enter a Grace Period of 45 days. You will not be able to make calls, SMS or use any data you may have until you top up again.

Failing to top up within Grace Period will cause your number to be disconnected. Tune Talk reserves the right to charge up to RM1,000 (by billing, top-ups or service subscriptions in kind) for reactivation or ownership transfer requests. All such requests will be considered on a case-to-case basis and subject to Tune Talk’s policies. When you top up, your previous balance will be added onto the latest top up and all credit will be usable within the new expiry period.

You can always check your validity and SIM expiry by calling *133#.

My credit/debit card transaction failed. What can I do?

You are first advised to retry after a few minutes. If the transactions continue to fail, there is a possibility that the transaction was declined due to your bank’s measures to protect potentially fraudulant transactions and you are thus advised to check with your bank.

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Sales & Service Tax (SST) Terms and Conditions
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Are telecommunication services between special areas (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax?

Yes. Telecommunication services between special area (SA), from SA to the designated area (DA) and from DA to SA are subject to service tax.

How much will Tune Talk SIM Pack cost after service tax implementation?

Tune Talk SIM Pack cost are RM 5 with airtime of RM 2 and Starter pack at RM 8 with airtime of RM4. (Both prices are inclusive of SST)

When I register a new Prepaid SIM Pack, will I be charged for service tax and how much will it be?

Purchase of prepaid SIM card is already inclusive of service tax, you will not be further charged when you register a new prepaid number, as there is no registration fee.

Will there be any service tax charges for the content services and Local Airtime Transfer?

No, Service Tax 6% is charged upon the purchase of reload, therefore content services and Local Airtime Transfer is not applicable for SST

Will I be charged for usage on calls, SMS and data?

No, Service Tax 6 % is charged upon the purchase of reload, No further service charges is applied

Sales & Service Tax (SST) Terms and Conditions
  1. In accordance to the instruction from the Ministry of Finance based on Section 34(3)(a), Service Tax Act, 2018, as of 6th September 2018, the SST (Sales and Service Tax) will not be charged on the mobile prepaid service for Malaysian citizens.
  2. Non-Malaysians purchasing the mobile prepaid service will be subject to the 6% SST charge.
What is the imposition and scope of tax?

Effective from 1 September 2018, under Group I, Item 2(a), First Schedule of the Service Tax Regulations 2018, the provision of:

  • Telecommunication services; and
  • Other services in connection with telecommunication services, excluding provisions of services to another provider of telecommunication services in Malaysia or outside Malaysia are subject to service tax.
What is service tax?

Service tax is a tax charged on any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Service tax is not charged on imported nor exported services.

Who shall I report for any irregularities?

Any irregularities shall be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) https://eaduan.kpdnkk.gov.my or email to e-aduan@kpdnkk.gov.my

Hotline : 1800-886-800 | Tel : 03-8000 8000 | Faks : +603-8882 5983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

For more information please refer to here.

When will service tax be implemented?

Service Tax 6% will be implemented nation-wide from 1st Sept 2018 onwards; SST is introduced to replace the current GST.

What is the mechanism of SST implementation for Prepaid Telecommunication Services beginning 1st June 2018?

All provision of telecommunication services by telco provider are subjected to Service Tax. Examples are IDD call, telex, video conference, roaming, fax, VoIP, lease line, MVNO, bandwidth service, billing and collection services, maintenance of facilities, installation, etc.

How if I am unable to log in to Self-Care and having issues with the Self-Care account?

You may contact our Careline at 13100 and 03-27717000.

How can I check my invoice?

Tune Talk will issue a valid invoice for all subscriber account and can be downloaded from the Tune Talk Self-care portal, visit https://selfcare.tunetalk.com/selfcare/login.do.

Is roaming service subjected to service tax?

Yes. Roaming services provided by Malaysian telco (Telco) to its subscribers, whether the roaming services is provided in Malaysia or outside Malaysia is subject to service tax

Will there be service tax charges for BIG Points Redemption and Purchase Of Merchandise from Tune Talk online shop?

Yes, all charges and pricing stated in Tune Talk Online Shop is inclusive of SST.

Will my credit remain after the SIM replacement?

Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.

What is 4G SIM card upgrade?

Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)

What are the payment options for online reloads?

Users can pay via e-banking, credit cards and major eWallets.

WIll there be a deduction or fee after reload has been made?

There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.

What do I need to do once I receive the SIM card?

Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.

How long does the process to upgrade my SIM take?

After receiving your SIM, it would take between 1-2 working days to complete.

Do I need to make any payment to upgrade to a 4G SIM?

Yes, a minimum credit reload of RM30 will need to be made

Can I upgrade to a 4G SIM without a credit reload? Also, what happens to my existing credit and plan in my non-4G SIM?

You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.

When will I receive the SIM card?

During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.

Will my credit remain after the SIM replacement?

Yes, it will remain and any new reloads (subject to applicable taxes) will be added on top of it.

How long does the process to upgrade my SIM take?

After receiving your SIM, it would take between 1-2 working days to complete.

What is 4G SIM card upgrade?

Upgrade your old SIM card with the latest 4G network accessible SIM card (Existing Tune Talk users)

Do I need to make any payment to upgrade to a 4G SIM?

Yes, a minimum credit reload of RM30 will need to be made

What are the payment options for online reloads?

Users can pay via e-banking, credit cards and major eWallets.

Can I upgrade to a 4G SIM without a credit reload? Also, what happens to my existing credit and plan in my non-4G SIM?

You can either pick any mobile plan to come with your new SIM or reload a minimum of RM10. This new plan will replace any existing plan from your previous SIM card and reloads will also be added on top of any existing credit balance.

WIll there be a deduction or fee after reload has been made?

There will be no deduction or fee on your reload for the 4G upgrade process and you will receive the full amount of the reload in your new SIM except SST charges for passport holders.

When will I receive the SIM card?

During puchase, customers will need to key in their correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take between 3 to 7 working days.

What do I need to do once I receive the SIM card?

Great! Now you’ll just need to call our careline at 13100 or 03-27717000 and inform us that you have received the SIM card. Our team will proceed with the SIM card replacement.

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

What’s mobile number portability (MNP)?

MNP allows you to change network service providers without losing your number. That means you can keep your mobile number even if you switch services. For more information, check out this SKMM article!

What is change mobile number (Change MSISDN)?

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

How much do I need to pay to change my mobile number?

There is a charge of RM35.00 each time a mobile number is changed.

I registered a new SIM and I don’t like the number. Can I change my number immediately?

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

How can I change my mobile number?

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

How do I know if my mobile number change request was successful?

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

I do not have enough Tune Talk balance to do change mobile number. Can I pay using other payment method?

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

What is change mobile number (Change MSISDN)?

Change mobile number is a feature offered by Tune Talk to allow Tune Talk Subscribers to choose a preferable number as their primary hotline.

How can I change my mobile number?

Changing of mobile phone number can be done through the Self Care Portal or Tune Talk Selfcare App.

How much do I need to pay to change my mobile number?

There is a charge of RM35.00 each time a mobile number is changed.

How do I know if my mobile number change request was successful?

After completing change mobile number request, subscriber can launch TT Selfcare App to check their number reflecting correctly in the App.

I registered a new SIM and I don’t like the number. Can I change my number immediately?

For new registration, you are entitled to one FREE change mobile number request as long as it is within 48 hours of registration. After the 48 hours window, any change mobile number request will be charged.

I do not have enough Tune Talk balance to do change mobile number. Can I pay using other payment method?

No. Charges for change mobile number will be deducted only from your own Tune Talk prepaid credit balance. In the case of insufficient balance, your mobile change request will not be processed.

Why choose Tune Talk?

Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

What Prepaid Tariff Plans are being offered by Tune Talk?

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.

Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

How much is a Tune Talk SIM pack?

Get our SIM Pack at the price of RM5 each.

I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into your phone, go through the simple steps and you’re activated.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value-Added Services:
– Miscall Notification

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.

How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

Why choose Tune Talk?

Exciting deals from our partners nationwide like Tune Protect, Dunkin Donuts and many more.

Are there add-ons to my Tune Talk prepaid account?

Yes there are! You’ll get these Value-Added Services:
– Miscall Notification

What Prepaid Tariff Plans are being offered by Tune Talk?

Tune Talk offers great value prepaid mobile internet plans and peace of mind for your connectivity needs. Check out our latest plans here.

What is Tune Talk?

Tune Talk is a Mobile Virtual Network Operator (MNVO) offering ‘no-frills’ mobile prepaid services with the lowest calling rates around.

Does Tune Talk offer postpaid services?

Nope, we’re prepaid all the way.

I would like to lodge a dispute, how do I go about it?

If you have a dispute, you can send an email to customer.care@tunetalk.com or contact us via Live Chat for further assistance.

How much is a Tune Talk SIM pack?

Get our SIM Pack at the price of RM5 each.

How do I get a new SIM pack?

Random number
Drop by any Tune Talk Prepaid dealer and get it off the shelves.

If you wanna choose your own number, follow these steps:

  • Log on to www.tunetalk.com
  • Click on Register. Complete the form (no false details now!)
  • Choose your preferred number and print your receipt
  • Visit your nearest Tune Talk dealer, show him your receipt, and buy a Tune Talk SIM pack with your chosen number
I’ve got my Tune Talk SIM card. Now what?

Pop the SIM into your phone, go through the simple steps and you’re activated.

Where can I get the latest Tune Talk updates?

You can visit www.tunetalk.com for more info. We’ll also send you messages from time to time about great deals and offers from our partners!

How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • Current airtime balance & network validity
  • Personal details
  • Last 3 months top up transaction details
  • Last 3 months call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Perform voucher top ups
  • Change mobile number
  • Transfer Airtime Balance
How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • Current airtime balance & network validity
  • Personal details
  • Last 3 months top up transaction details
  • Last 3 months call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Perform voucher top ups
  • Change mobile number
  • Transfer Airtime Balance
What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • Current airtime balance & network validity
  • Personal details
  • Last 3 months top up transaction details
  • Last 3 months call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Perform voucher top ups
  • Change mobile number
  • Transfer Airtime Balance
How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
How do I login to my Self Care account?
  • Go to www.tunetalk.com
  • Click ‘Log in’
  • Log into your Self Care account using your IC number or username and your password.
  • If this is your first time logging in, click on the First Time Login / Retrieve Password link.
  • A temporary password will be sent to you, after you’ve completed the verification process.
What can I do in the Self Care portal?

You can view your account details:

  • Mobile Number
  • Current airtime balance & network validity
  • Personal details
  • Last 3 months top up transaction details
  • Last 3 months call/SMS records
  • No insurance policy on Selfcare

You can also:

  • Perform voucher top ups
  • Change mobile number
  • Transfer Airtime Balance
What is the Self Care portal?

Self Care portal is your personal page. It contains all the information about your Tune Talk account; Allows you to manage your personal details in your account, top up and transfer credit to another Tune Talk mobile number.

How do I change my Self Care password ?

To change your password:

  • Log in to your Self Care account
  • Click My Profile
  • Click View Profile
  • Click Edit Profile
  • Click Change Password option
  • Enter your current password
  • Enter your new password and confirm password
  • Save the changes
I’ve forgotten my password/username. How do I retrieve it?

To retrieve your password:

  • Go to your Self Care login page, select First time login/retrieve password
  • Select Forgot Password/Username
  • Select your nationality
  • Select the method of retrieval (email or mobile number)
What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

Do I need to register to access Data/Internet from my Tune Talk phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

How much airtime credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

What if my Data/Internet doesn’t load even after I change my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

How much airtime credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

Do I need to register to access Data/Internet from my Tune Talk phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

What if my Data/Internet doesn’t load even after I change my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

Will the SMS for this service be free of charge?

All SMS sent are free.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

How much can I transfer?

You can transfer a maximum of RM100 per day.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country.

Is there any subscription fee for this service?

No subscription fee is required to use this service

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

Will the SMS for this service be free of charge?

All SMS sent are free.

How much can I transfer?

You can transfer a maximum of RM100 per day.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country.

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

Is there any subscription fee for this service?

No subscription fee is required to use this service

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

Will the SMS for this service be free of charge?

All SMS sent are free.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

How much can I transfer?

You can transfer a maximum of RM100 per day.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country.

Is there any subscription fee for this service?

No subscription fee is required to use this service

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

What is International Airtime Credit Transfer?

International Airtime Credit Transfer is a service that allows Tune Talk prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobile accounts.

To whom can I transfer the prepaid credits?

You may transfer the prepaid credits from your Tune Talk Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.

How can I qualify to use this service?

You must be a Tune Talk prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.

Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?

No, it is only available in Malaysia.

I have a credit balance of MYR10.00 left but the validity has expired. Can I still send International Airtime Credit Transfer?

No, your line has to be in “active” state to enjoy this service.

What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?

You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.

Will the SMS for this service be free of charge?

All SMS sent are free.

How much can I transfer?

You can transfer a maximum of RM100 per day.

Is this service open to all Tune Talk prepaid rate plans?

Yes, all Tune Talk prepaid customers can use this service.

How much am I charged for the transfer?

You will only be charged for the denomination selected for the International Airtime Credit Transfer.

Will the sender receive confirmation when the International Airtime Credit Transfer is successful?

Yes. Tune Talk Prepaid subscribers will receive an SMS confirmation when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.

Will there be any notifications sent to the recipient when the amount has been successfully transferred?

Recipient will receive an SMS notification on the amount transferred over (in foreign currency).

Can I send other denominations that are not listed?

No. You can only send according to the fixed denominations offered by Tune Talk.

Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?

The denomination will be in foreign currency depending on the country.

Who can I contact for more information on this service?

You may contact Tune Talk’s Customer Care at 13100.

Is there any subscription fee for this service?

No subscription fee is required to use this service

How fast does my recipient get the airtime credited?

Within 5 minutes.

What happens if the recipient’s mobile telephone is not switched on when I purchase the airtime?

The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.

What happens if the recipient’s telephone number is already terminated when I purchase the airtime?

An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.

Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?

You can transfer a maximum of RM100 per day.

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).

What do Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

Can I utilize the Data Roaming Pass in multiple countries?

Data Roaming Passes purchased can only be used in selected participating countries with particular networks.

Click here to view respective country list & Tune Talk Roaming Partner Networks.

How long will it take to activate once I have subscribed to the Data Roaming Pass?

Firstly, you will receive an SMS confirmation upon successful subscription. Then, activation is almost immediate as long as you are connected to the correct Tune Talk Roaming Partner Networks (subject to the quality of network connection during point of time and location in destination country with the correct APN settings).

What is Tune Talk Data Roaming Pass?

Tune Talk Data Roaming Pass allows you to subscribe to Internet and roam for abroad use.

What do Tune Talk Data Roaming Passes offer?
Description 3-Day Roaming Pass 1-Day Roaming Pass
Price RM25.00 RM33.00
Plan Quota 2GB Data 50MB – 500MB
Validity 75hrs 24hrs
Auto-renew No No
Allow Stack/Additional purchased Yes Yes
Roaming Countries 16 Over 100 countries

*click here to view country list

What will happen if I have an active & valid 3-Day Data Roaming Pass and I travel to another non-participating country?

The 3-Day Data Roaming Pass is only valid in selected countries that you can only use in one country at a time.

If you wish to enjoy data in this new destination country, you will only need to subscribe to the available Data Roaming Pass. Upon activation of this new Pass it will automatically override the previous Pass activated in the previous country.

What is Roaming Advance Purchase (RAP)?

You may perform an ‘advance purchase’/’pre-subscribe’ the passes before you travel abroad. You may purchase multiple passes for multiple countries before you travel.

How long can I perform RAP before I travel abroad?

All RAP must be activated/utilised within 30 days from the date of subscription

Successful Data Roaming Passes will only be activated and displayed on the Tune Talk App once you connect to eligible Tune Talk Roaming Partner Networks in the destination country

How many Data Roaming Passes can I purchase in advance (RAP)?

You can purchase a maximum of 3 Data Roaming Passes for both 1-Day and 3-Day passes

How do I perform a RAP?

All RAP can only be done via the Tune Talk App.

How does the RAP activation and validity work?

RAP will have the same validity period as your current Pass. Upon exhaustion of the current Pass, you will receive an SMS notification. The pre-added pass will be activated along with an SMS activation and the new validity will start at the time of activation.

e.g. In the event where you pre-add the 3-Day Data Roaming Pass on 1st July 2019 while currently enjoying a remaining of 700MB out of 2GB (from the existing 3-Day Data Roaming Pass) which expires on 2nd July 2019; if you were to exhaust the remaining 700MB at 3PM on the 1st July 2019, your new pre-added 2GB Pass will be activated immediately and will expire within 72 hours from 3PM, 1st July 2019.

How do I check my balance and validity for the Data Roaming Pass?

Balance and validity can be checked via Tune Talk App or by dialing *138#.

What happens once my data roaming quota is finished? Can I add or subscribe for more quota?

If your Data Roaming Pass data quota is exhausted within the validity period, your data will experience a hard stop as there is no Pay-Per-Use Data for roaming. To continue, you may purchase a new Data Roaming Pass via Tune Talk app, dial USSD *138# or SMS.

Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Data Roaming Pass will expire automatically when the validity period ends.

What is CodeShop platform?

CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.

Do I need to create an account on CodeShop platform to purchase game vouchers?

No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.

Do I need to provide my payment information on CodeShop platform to complete my purchase?

No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.

Can I purchase game vouchers as gifts for someone else?

Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.

What is the purchase limit for CodeShop platform?

Starting 4th October 2023, we have implemented purchase limit as below:

Purchase Limit Type Limit Limit Reset
Daily Limit RM150 After 24 hours
Monthly Limit RM300 First day of each calendar month
Can I refund or return a game voucher after purchase?

No. Once a voucher code has been received, it is not refundable.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

Who can use CodeShop platform?

CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here.

How do I purchase game vouchers in the CodeShop platform?

Purchasing in CodeShop platform is simple:

  1. Go to https://codeshop-tt.com/.
  2. Browse the available game vouchers.
  3. Choose the voucher you want to purchase by clicking on “BUY NOW”.
  4. On “Choose your payment option” page, click on “Tune Talk”.
  5. Provide your Tune Talk mobile number and email address.
  6. Request for TAC number.
  7. Provide the TAC number and proceed with the voucher purchasing.
  8. After payment confirmation, you will receive a voucher code via SMS and/or email.
How do I redeem a game voucher?

To redeem a game voucher, follow these steps:

  1. Log in to your gaming platform account.
  2. Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
  3. Enter the voucher code and follow further instructions.
Why is there a purchase limit for CodeShop platform?

Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.

What should I do if I have issues with a voucher code or have not received the voucher code after the payment has been made?

If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.

What is *888# Content?

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

What is CodeShop platform?

CodeShop is a digital game voucher platform that allows users to purchase game vouchers for Steam Wallet and PlayStation Network gaming platforms.

Who can use CodeShop platform?

CodeShop by Tune Talk is available for Tune Talk subscribers with valid Tune Talk mobile numbers only. If you do not have a Tune Talk SIM card, you can purchase your SIM card from the nearest Tune Talk store, or visit here.

Do I need to create an account on CodeShop platform to purchase game vouchers?

No. Subscribers only need to provide their valid Tune Talk mobile number when purchasing game vouchers on CodeShop.

How do I purchase game vouchers in the CodeShop platform?

Purchasing in CodeShop platform is simple:

  1. Go to https://codeshop-tt.com/.
  2. Browse the available game vouchers.
  3. Choose the voucher you want to purchase by clicking on “BUY NOW”.
  4. On “Choose your payment option” page, click on “Tune Talk”.
  5. Provide your Tune Talk mobile number and email address.
  6. Request for TAC number.
  7. Provide the TAC number and proceed with the voucher purchasing.
  8. After payment confirmation, you will receive a voucher code via SMS and/or email.
Do I need to provide my payment information on CodeShop platform to complete my purchase?

No. Charges for the voucher code and its surcharge via CodeShop platform will be deducted from your Tune Talk Credit. In the case of insufficient balance, your voucher code purchase will not be processed.

How do I redeem a game voucher?

To redeem a game voucher, follow these steps:

  1. Log in to your gaming platform account.
  2. Go to “Redeem a Steam Gift Card or Wallet Code” for Steam Wallet or “Redeem Code” for PlayStation Network platform.
  3. Enter the voucher code and follow further instructions.
Can I purchase game vouchers as gifts for someone else?

Yes, you can purchase game vouchers as gifts for others. During the checkout process, you can send the voucher code to the recipient’s email address or share it with them manually.

Why is there a purchase limit for CodeShop platform?

Purchase limits are implemented to ensure fair access to voucher codes, prevent voucher code abuse, and manage inventory effectively.

What is the purchase limit for CodeShop platform?

Starting 4th October 2023, we have implemented purchase limit as below:

Purchase Limit Type Limit Limit Reset
Daily Limit RM150 After 24 hours
Monthly Limit RM300 First day of each calendar month
What should I do if I have issues with a voucher code or have not received the voucher code after the payment has been made?

If you encounter any issues with a voucher code or do not receive the voucher code, please contact Tune Talk Customer Care via 13100 or 03-2771 7000 from 8AM to 10PM and we will assist you.

Can I refund or return a game voucher after purchase?

No. Once a voucher code has been received, it is not refundable.

What is *888# Content?

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

What is *888# Content?

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

What is *888# Content?

A content provider feature by Tune Talk that allows subscriber to receive latest new, fun facts and lifestyle tips

Will I be charged after dialing *888# and select from the menu?

No charges incurred. You can dial *888# and select from the menu for free. You will only get charged upon subscription.

Will I get charged when I dial *888# and select one of the services?

Users will get charged upon receiving the confirmation SMS and subscription confirmation.

How do I subscribe to one of the services?

Select the service and click OK. Your credit will be deducted upon receiving the confirmation SMS and content.

How long can I browse after dialling *888#? Is there any time limit?

You could stay for 30 seconds on each menu.

Eg: If you go to the first section of the menu, the time limit is 30 seconds. When you go to the next section of the menu, it will be reset to 30 seconds again.

If I subscribe to one of the services, how often will I receive the content?

We offer different services with different delivery time; Daily, Weekly and Monthly.

If I browse in my preferred language, e.g. Indonesian, will I receive the content in Indonesian as well?

Yes, you will receive the content in Indonesian and same goes to English and Malay, the content that you subscribed will be based on your language preference.

What if I have subscribed to one of the services and my credit has been deducted but I don’t receive any content?

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

How do I check the numbers on my Friends & Family list?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
How do I check the numbers on my Friends & Family list?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

What is Direct Carrier Billing in Google Play?

A payment feature by Tune Talk that allows you to purchase any digital content (Apps, Games, E-book, etc.) in Google Play securely using your Tune Talk credit balance.

Who can use the Tune Talk Direct Billing?

It is available for all active Tune Talk subscribers.

How do I enable Tune Talk Billing option on Google Play?

a. You have a valid Gmail account;
b. You have an active Tune Talk subscription and your device must be on active Tune Talk mobile network;
c. You must have enough Airtime credit balance in your account to purchase your desired content from Google Play™ Store;
d. One-time setup is required for your first purchase on Google Play™ Store. Add “use Tune Talk Billing” as your preferred payment method. Once Tune Talk Billing payment is selected, it shall be your default payment method for purchases made at Google Play™ Store until you change it.

Is there any purchase limit?

Yes, each monthly cumulative purchase is limited up to RM200 per month. Purchase or purchases for each day is limited to RM100.

Can I still purchase Google Play Content once I reach the daily/monthly limit?

In the event where you have reached the daily/monthly limit, Tune Talk Billing option will not be displayed in the payment options. As such, you are required to choose other available payment options if you wish to proceed with Content purchase.

Will I be informed once payment is successful?

Yes, you will receive an email notification from Google and also an SMS notification from Tune Talk.

How to prevent accidental or unwanted purchases?

Google Play™ password protection feature requires you to enter a password before each Content purchase.

How do I turn on my password protection in Google Play™?

To turn on the password protection feature in Google Play:

  1. Launch Google Play™ app on your device
  2. Go to > Menu icon > Settings
  3. Select > Require authentication for purchases > Choose a setting
  4. Complete setup by following the step by step instructions.

We strongly advise you to turn on the password protection feature in Google Play™ as Tune Talk will not be held responsible for any accidental/unwanted purchases that are charged to your prepaid account.

Can I request refund for a Content purchase that I do not like?

There is an immediate Google Refund Policy window of 2 hours. It is as simple as going back to the recent installed app and clicking the Refund button. It will immediately uninstall the app and process your refund request.

For any purchase made more than 2 hours, you will only be able to see the Uninstall button. In this case, you may refer to Google’s Refund and Return for more details.

How long does the Refund process take?

Refunds will take a different duration that will be subjected to the applicable Google terms and refund policy.

Will there be any additional deduction or fees beyond my top up or plan purchase?

There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).

Can I change the reserved mobile number once the order has been successfully made?

Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)

Can I pay online?

You may pay via e-banking, credit or debit cards and with major eWallets.

How long will it take to deliver my Tune Talk SIM?

After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.

What does ‘Free SIM’ mean?

With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.

Will there be any additional deduction or fees beyond my top up or plan purchase?

There will be no additional deduction on your top up for ‘Get New SIM’ and you will receive the full amount of the top up in your new SIM (subject to relevant taxes for non-Malaysians).

How long will it take to deliver my Tune Talk SIM?

After placing your order, SIM delivery would take at most 7 working days (any delays are subject to our delivery partners’ Terms & Conditions of delivery). Should you choose eSIM however, it will be sent immediately to your email upon completing your order.

Can I change the reserved mobile number once the order has been successfully made?

Unfortunately, you can’t change it upon confirmation of your purchase. The good news is Tune Talk has a service which enables you to switch your number once for free upon newly activating it. After a few days grace period, you can change it for only RM5, anytime. (Look for ‘Change Mobile Number’ under the ‘Extra Services’ in the Tune Talk App.)

What does ‘Free SIM’ mean?

With a minimum purchase of RM10 top up or any mobile plan, you neither get charged for a physical SIM card nor for any delivery charges. This does not however apply for eSIMs which will cost RM10.

Can I pay online?

You may pay via e-banking, credit or debit cards and with major eWallets.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Do I have to pay anything additional to receive this coverage?

It is absolutely FREE and the premium payment is borne by Tune Talk if you Top Up a minimum of RM50 monthly.

I just topped up RM50 this month. Am I eligible for the FREE PA Insurance next month?

You are eligible for the coverage if you top up RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) – 31st January (11:00pm).

When does the FREE PA Insurance coverage begin?

Coverage commences on the following month upon meeting the minimum monthly top up of RM50 for the current month, subject to the 60 days cooling-off period from the date you activate your Tune Talk SIM. (Example: if your cumulative top up for the month of January is RM50 or more, you will receive the FREE PA Insurance coverage for the following month of February)

What is the 60 days cooling-off period?

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Tune Talk number.

When does the PA Insurance coverage for each month commence and end?

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

How old do I have to be in order to be eligible for the PA Insurance?

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

Can I claim my PA Insurance if I were involved in a motorcycle accident?

The PA Insurance does NOT cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

How do I nominate my beneficiary(ies)?

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

What high risk occupations are not entitled for the Free PA Insurance Coverage?
  • Military and Law Enforcement
  • Pilot and Aircrew
  • Professional Sports
  • Workers utilising wood-working machinery
  • Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage
What does the PA Insurance cover?

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

What if I have other insurance policies?

All benefits are paid in addition to and regardless of any other insurance policies you may have.

What if I have more than one line registered under Tune Talk? Am I entitled to additional claims?

Even if you have multiple lines registered under Tune Talk, your coverage is limited to only one policy.

What is the claim procedure?

Please contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified within 14 (fourteen) days from the date of accident.

Who should I contact to get more information?

For more information, kindly refer to Tune Talk’s website or call our customer care at 13100 / 03- 2771 7000 from 8am to 10pm.

Where can I find the exclusions and policy wording?

The exclusions and policy wording can be accessed and downloaded here.

What high risk activities are not entitled for the Free PA Insurance Coverage?
  • Scuba Diving
  • Martial Arts
  • Racing (other than on foot)
  • Ice Hockey
  • Hunting

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage

What should I mainly consider so that my eligibility is not affected?

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber’s personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

Additional Tune Talk policy

Tune Talk reserves the right to amend the terms and conditions without prior notice.

Help I cannot make a call/send a text message!

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

My calls keep getting disconnected in the middle of a call or when I just start talking. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

I cannot make outgoing calls. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Help I cannot make a call/send a text message!

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

I cannot make outgoing calls. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

My calls keep getting disconnected in the middle of a call or when I just start talking. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

Help I cannot make a call/send a text message!

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

My calls keep getting disconnected in the middle of a call or when I just start talking. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

I cannot make outgoing calls. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

Help I cannot make a call/send a text message!

You can report this to our Customer Care at (03-2771 7000) or dial (13100). You can also Live Chat with us and we will assist you accordingly.

I cannot make outgoing calls. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.

For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

My calls keep getting disconnected in the middle of a call or when I just start talking. What is the cause?

Here are a few ways to find out:

What’s My Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What is Tune Talk Pek Epik (TTEPIK)?

Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.

It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.

Will the older tariff packs still be available (e.g: Tune Talk CUN VALUE or JIMAT) after 27th October 2023?

Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.

How do I ensure I am 5G-ready?

Here’s a basic checklist:

  • Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
  • You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
  • You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
  • For more information on 5G, you can refer to our 5G page HERE.
What are the Unlimited Chat and Navigation Apps?

Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.

What does “HD” or “SD” video experience mean?

“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.

What is the promotion for the Epik 50 plan?

From 27th October 2023 until 31st December 2023, subscribers will get to purchase the promotional Epik50P with 500GB quota and additional 5GB hi-speed Hotspot Internet. This plan is a limited time offer and will no longer be available for subscription or renewal after 31st December 2023.

Currently, Epik50 offers 350GB quota and additional 10GB Hotspot Internet.

What happens if I subscribe to Epik5G 45 but I’m not using a 5G device or not in the 5G coverage area?

If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.

Will I still be able to connect to 5G if my Unlimited 5G Internet in my Epik5G 45 plan has hit the FUP limit?

You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.

Can I add on 5G boosters if I am on a 4G plan?

Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.

How do I check if my device is compatible with 5G?

You may check your device’s 5G compatibility here.

What will happen when I fully utilised my Internet quota?

If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.

What are the key upgrades between my current pack and the new Pek Epik?

Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.

You can view the plans HERE.

Do I need to replace my SIM card when upgrading to Pek Epik?

If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.

You can check your SIM type by sending CHECK4G to 23332.

Head on to this link to find out more details or how to upgrade your SIM card.

I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

If I need to perform a SIM replacement, will my VIP plan still be active?

Upon successful SIM replacement, the data plan will be automatically resumed.

I am over 60 years old, but the VIP plan does not appear on my Tune Talk App? What can I do?

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Once I am eligible, can I immediately subscribe to the VIP plan?

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

What tariff plans are eligible for the VIP plan?

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

I am a foreigner/PR with disabilities or above 60 years old. Am I eligible to sign-up for this plan?

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

Does this plan auto-renew monthly?

Yes it does provided you have sufficient credit balance.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

What is the Tune Unlimited plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
Why does my Tune Unlimited hotspot usage show 500MB utilisation shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

What will happen if my Tune Unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilised?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

How can I become a Pek Epik subscriber?

Pek Epik is eligible for:

  • New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
  • Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
  • Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .
What are the Pek Epik plans available for subscribers?

Please refer to the table below for the range of products available for TTEPIK tariff:

Plans / Passes SMS Keyword (month) Data Quota Calls Validity
On Net Off Net
2Hari 2HARI 500MB (4G) UNL 2 days
Mingguan MINGGUAN Unlimited (4G) UNL UNL 7 days
EpikCall 20 EPIKCALL20 10GB
(4G)
UNL UNL 30 days
Epik 35 EPIK35 30GB
(4G)
UNL UNL 30 days
Epik5G 45 EPIK5G45 70GB
(5G), 30GB
(4G)
UNL UNL 30 days
Epik 50 EPIK50 350GB
(4G)
UNL UNL 30 days
Tahunan 99 TAHUNAN99 2GB (4G) UNL 30 days x 12
Tahunan 200 TAHUNAN200 10GB (4G) UNL 30 days x 12
Can I use hotspot with my Pek Epik plans?

Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.

Tell me more about the Unlimited Chat, Social and Video Apps

Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.

The Apps included are:

  • Instagram
  • X
  • TikTok
  • WhatsApp
  • WeChat
  • Viber
  • imo
  • LINE
  • YouTube
  • YouTube Kids
  • Netflix
  • Viu
  • Astro GO
  • iQiYi
Do all Internet plans come with validity extensions?

Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.

What are the 5G plans offered by Pek Epik?

5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.

Can I use my Unlimited 5G Internet when my 30GB Hi-Speed Internet has been fully utilised?

You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.

What are “boosters” and how do I subscribe to them?

Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.

How do I choose between 4G and 5G by myself?

You can make these controls within your own device by following the steps below:

  1. Open your device’s “Settings
  2. Look for “Network & Internet” or a similar option
  3. Find and select “Mobile Network” or “Cellular Network
  4. Look for “Preferred Network Type” or a similar setting
  5. Change the network type from “5G” or “5G/LTE” to “4G” or “LTE
  6. Save or apply the changes

Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.

 

What is Free 1GB Internet? How can I redeem it?

Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

How do I check the status or the balance of my Internet plan quota?

For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).

I’m an existing Tune Talk subscriber. Can I switch to Pek Epik?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialling *111# > Account Info > Tariff plan
I am currently on an older tariff. What are the key things I need to know before I make the switch?
  • When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
  • You will not be able to revert back to older packs.
  • What will remain is your existing credit balance, Tune Talk points and credit validity.
  • You will need to be in an Active status (simply top up to reactivate your line)
  • The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
  • The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
  • Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!
If I am eligible but currently subscribed to another plan, can I switch to the VIP plan?

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

How long will the VIP plan be available?

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Once my account is eligible, how many VIP plans can I sign up for?

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

How do I check my eligibility status?

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Who is eligible to subscribe the VIP plan?

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

If I’m on another Tune Talk plan, can I add this plan onto that?

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Will I still be able to tether / use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (e.g. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can I switch to Tune Talk CUN Value Prepaid and subscribe to Tune Unlimited plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

What is Tune Talk Pek Epik (TTEPIK)?

Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.

It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.

How can I become a Pek Epik subscriber?

Pek Epik is eligible for:

  • New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
  • Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
  • Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .
Will the older tariff packs still be available (e.g: Tune Talk CUN VALUE or JIMAT) after 27th October 2023?

Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.

What are the Pek Epik plans available for subscribers?

Please refer to the table below for the range of products available for TTEPIK tariff:

Plans / Passes SMS Keyword (month) Data Quota Calls Validity
On Net Off Net
2Hari 2HARI 500MB (4G) UNL 2 days
Mingguan MINGGUAN Unlimited (4G) UNL UNL 7 days
EpikCall 20 EPIKCALL20 10GB
(4G)
UNL UNL 30 days
Epik 35 EPIK35 30GB
(4G)
UNL UNL 30 days
Epik5G 45 EPIK5G45 70GB
(5G), 30GB
(4G)
UNL UNL 30 days
Epik 50 EPIK50 350GB
(4G)
UNL UNL 30 days
Tahunan 99 TAHUNAN99 2GB (4G) UNL 30 days x 12
Tahunan 200 TAHUNAN200 10GB (4G) UNL 30 days x 12
How do I ensure I am 5G-ready?

Here’s a basic checklist:

  • Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
  • You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
  • You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
  • For more information on 5G, you can refer to our 5G page HERE.
Can I use hotspot with my Pek Epik plans?

Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.

What are the Unlimited Chat and Navigation Apps?

Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.

Tell me more about the Unlimited Chat, Social and Video Apps

Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.

The Apps included are:

  • Instagram
  • X
  • TikTok
  • WhatsApp
  • WeChat
  • Viber
  • imo
  • LINE
  • YouTube
  • YouTube Kids
  • Netflix
  • Viu
  • Astro GO
  • iQiYi
What does “HD” or “SD” video experience mean?

“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.

Do all Internet plans come with validity extensions?

Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.

What is the promotion for the Epik 50 plan?

From 27th October 2023 until 31st December 2023, subscribers will get to purchase the promotional Epik50P with 500GB quota and additional 5GB hi-speed Hotspot Internet. This plan is a limited time offer and will no longer be available for subscription or renewal after 31st December 2023.

Currently, Epik50 offers 350GB quota and additional 10GB Hotspot Internet.

What are the 5G plans offered by Pek Epik?

5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.

What happens if I subscribe to Epik5G 45 but I’m not using a 5G device or not in the 5G coverage area?

If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.

Can I use my Unlimited 5G Internet when my 30GB Hi-Speed Internet has been fully utilised?

You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.

Will I still be able to connect to 5G if my Unlimited 5G Internet in my Epik5G 45 plan has hit the FUP limit?

You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.

What are “boosters” and how do I subscribe to them?

Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.

Can I add on 5G boosters if I am on a 4G plan?

Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.

How do I choose between 4G and 5G by myself?

You can make these controls within your own device by following the steps below:

  1. Open your device’s “Settings
  2. Look for “Network & Internet” or a similar option
  3. Find and select “Mobile Network” or “Cellular Network
  4. Look for “Preferred Network Type” or a similar setting
  5. Change the network type from “5G” or “5G/LTE” to “4G” or “LTE
  6. Save or apply the changes

Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.

 

How do I check if my device is compatible with 5G?

You may check your device’s 5G compatibility here.

What is Free 1GB Internet? How can I redeem it?

Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What will happen when I fully utilised my Internet quota?

If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.

How do I check the status or the balance of my Internet plan quota?

For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).

What are the key upgrades between my current pack and the new Pek Epik?

Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.

You can view the plans HERE.

I’m an existing Tune Talk subscriber. Can I switch to Pek Epik?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialling *111# > Account Info > Tariff plan
Do I need to replace my SIM card when upgrading to Pek Epik?

If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.

You can check your SIM type by sending CHECK4G to 23332.

Head on to this link to find out more details or how to upgrade your SIM card.

I am currently on an older tariff. What are the key things I need to know before I make the switch?
  • When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
  • You will not be able to revert back to older packs.
  • What will remain is your existing credit balance, Tune Talk points and credit validity.
  • You will need to be in an Active status (simply top up to reactivate your line)
  • The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
  • The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
  • Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!
I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

If I am eligible but currently subscribed to another plan, can I switch to the VIP plan?

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

If I need to perform a SIM replacement, will my VIP plan still be active?

Upon successful SIM replacement, the data plan will be automatically resumed.

How long will the VIP plan be available?

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

I am over 60 years old, but the VIP plan does not appear on my Tune Talk App? What can I do?

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Once my account is eligible, how many VIP plans can I sign up for?

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Once I am eligible, can I immediately subscribe to the VIP plan?

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

How do I check my eligibility status?

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

What tariff plans are eligible for the VIP plan?

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

Who is eligible to subscribe the VIP plan?

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

I am a foreigner/PR with disabilities or above 60 years old. Am I eligible to sign-up for this plan?

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If I’m on another Tune Talk plan, can I add this plan onto that?

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Does this plan auto-renew monthly?

Yes it does provided you have sufficient credit balance.

Will I still be able to tether / use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (e.g. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What is the Tune Unlimited plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can I switch to Tune Talk CUN Value Prepaid and subscribe to Tune Unlimited plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

Why does my Tune Unlimited hotspot usage show 500MB utilisation shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

What will happen if my Tune Unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilised?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
Will I still be able to tether / use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (e.g. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can I switch to Tune Talk CUN Value Prepaid and subscribe to Tune Unlimited plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

What is the Tune Unlimited plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
Why does my Tune Unlimited hotspot usage show 500MB utilisation shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

What will happen if my Tune Unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilised?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether / use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What happens if I have exhausted my video streaming quota within the same day?

Once Video Streaming quota is exhausted within the same day before the quota is refreshed, your continued Video Streaming shall be at mobile internet (MI) or Basic Internet (64kbps) speed (unless freebies are made available to you from time to time which will be utilized first).

What is Tune Talk CUN Value Prepaid Tariff Pack (“TTCVP”) ? How can I become a TTCVP subscriber?

TTCVP is a tariff pack which was made available to Tune Talk subscribers (“Subscribers”) on the 26th August 2019 onwards.

Only New Tune Talk Subscribers who subscribed to Tune Talk Service on 00:01, 26th August 2019 onwards and Tune Talk Subscribers who registered before 26th August 2019 are eligible to subscribe or switch to TTCVP tariff pack respectively.

Tune Talk Fair Usage Policy applies.

I subscribed to Tune Talk Service on 26th August 2019. Can I still purchase the older tariff packs (e.g. Tune Talk VALUE Prepaid & Tune Talk BUDDIES)?

Commencing 26th August 2019 onwards, only TTCVP tariff pack will be available for new Tune Talk Subscribers.

What is the Tune Unlimited plan?

The Tune Unlimited plan was launched on the 2nd October 2020. It is a mobile internet plan which offers unlimited data, unlimited voice calls and a 5GB hotspot quota at only RM48. A Fair Usage Policy (FUP) applies.

More info here.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (“FBI”) is a service that enables Tune Talk users who have exhausted their data packages (bonus, mobile internet, paid or freebies) or those without data packages to enjoy always-on connectivity at no cost.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of registration.

What speed is the unlimited data running at? Is it good enough?

The unlimited data run at speeds of up to 6Mbps. With 6Mbps, you will experience:

  • Smooth web browsing
  • Comfortable online gaming experience
  • Seamless HD video streaming at 720p
  • Full HD video streaming at 1080p
I’m currently on an older tariff plan (Tune Talk Buddies / Tune Talk Value Prepaid). Can I switch to Tune Talk CUN Value Prepaid and subscribe to Tune Unlimited plan?

Yes! You may switch to the Tune Talk CUN Value Prepaid using 300 pts.

Find out more here.

Why does my Tune Unlimited hotspot usage show 500MB utilisation shortly after I’ve started using it?

The Tune Unlimited hotspot data comes in 500MB (0.5GB) data blocks.

When you start using hotspot, 500MB will be deducted upfront. When the hotspot is turned off, the actual usage is calculated and the unused quota (if any) will be re-credited into the hotspot quota.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, Subscribers will no longer be charged data pay-per-use rates even if Subscribers don’t have any Data Plans or any bonus data buckets.

What will happen if my Tune Unlimited (TUNE UNL) Plan 5GB Hotspot Data has been fully utilised?

You will experience hard stop and will no longer be able to tether your hotspot to other devices. Alternatively, you may purchase 5GB Hotspot Booster (BH5) to continue tethering.

What is the 5GB Hotspot Booster (BH5), and how do I subscribe to it?

The 5GB Hotspot Booster (BH5) is an add-on for the Tune Unlimited (TUNE UNL) plan. It provides 5GB of additional hotspot quota which is valid for 3 days upon purchase provided that the TUNE UNL plan is active. The 5GB Hotspot Booster (BH5) is priced at RM3.00.

Active Monthly TUNE UNL plan subscribers can purchase the 5GB Hotspot Booster (BH5) via the “Get Add-Ons” menu in the My Account page within the Tune Talk App. BH5 does not auto renew.

How does the video streaming quota for the monthly RM28 and monthly RM48 plans work?

A separate and daily allocation of 500MB or 2GB Video streaming quota will be automatically provisioned with any subscriptions to Tune Talk’s Monthly RM28 and Monthly RM48 plan.

Between 00.01am to 11:59pm daily, the Video Streaming quota stated above will be utilised first before the base data plan or basic internet (for those without data plans or freebies) for any streaming on YouTube and Netflix at respective content provider’s app or web platforms at Standard definition streaming.

If I have FBI, can I use Pay-Per-Use data instead?

Subscribers who are on TTCVP packs will not be able to utilize pay-per-use data. Instead, subscribers will enjoy 10GB of FBI data quota at 64kbps speed.

What is the validity of the 500MB or 2GB video streaming quota?

The quota is refreshed every day at 00:01 during the 30 days subscription period of the Monthly 6GB or Monthly 10GB data plans.

What is the CUN calls Add-On? How can I subscribe to it?

CUN Calls is a newly-launched unlimited voice calls add-on for the Monthly 6GB (M6) plan, priced at RM10. Active Monthly 6GB (M6) subscribers can purchase the CUN Calls add-on via the Call Plans Subscription page in the Tune Talk App.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data. You can subscribe to a Data Plan to enjoy high speed.

What is the validity of my CUN calls Add-On?

Upon successful purchase, the CUN Calls add-on follows the validity of your active Monthly 6GB (M6) plan.

For example, if your Monthly 6GB plan was activated on 2nd October, and you purchased the CUN Calls add-on on the 4th October, then both the Monthly 6GB (M6) plan and the CUN Calls add-on are valid until 11:59pm of 31st October (30 days after activation of Monthly 6GB (M6) plan).

Therefore, for maximum value, it is always advisable to purchase the CUN Calls add-on upon the activation or renewal of your Monthly 6GB (M6) plan.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

Will my CUN calls Add-On Auto-Renew together with my monthly 6GB (M6) plan in the next cycle?

No. The auto-renew feature is not available for the CUN Calls add-on. However, you can easily purchase the add-on via the Tune Talk App after your Monthly 6GB (M6) plan auto-renews.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social, Chat passes and daily allocation of 500MB video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your daily allocation of 500MB video quota. However, if you fully utilize your video quota before the quota is refreshed, Subscriber may first run on their existing 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk CUN Value Pack?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk CUN Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

How do I activate IDD?

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

How do I make an IDD Call?

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

What are Tune Talk IDD rates?

You can view the rates here.

How do I activate IDD?

The IDD service is already pre-activated for all Tune Talk SIMs. You can start enjoying our excellent IDD rates as soon as you activate your Tune Talk SIM.

What are Tune Talk IDD rates?

You can view the rates here.

How do I make an IDD Call?

If you are making a call to an overseas mobile phone number, key in +(international access code) followed by (country code) and (mobile phone number with network prefix), then press Call.

Example: If you are calling a UK mobile phone number:

International Access Code from Malaysia : 00
UK Country Code : 44
Mobile phone number with network prefix: 077-87788778
You should dial : +00447787788778 and press Call

If you are making a call to a fixed overseas line, key in +(international access code) followed by (country code) and (fixed line number with network prefix), then press Call.

Example: If you are calling an Australian fixed line number:

International Access Code from Malaysia : 00
Australian Country Code : 61
Fixed line number with network prefix: 03-88881111
You should dial : +0061388881111 and press Call

If you are calling a Singaporean number, key in 02(mobile/fixed line number), then press Call

Example: If you are calling the following Singaporean mobile phone number : 97799779

Dial: 0297799779 and press Call.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is Tune Talk VALUE Pack (TTVP) Tariff Plan? How can I become Tune Talk VALUE Pack (TTVP) subscriber?

TTVP is a prepaid pack launched on the 14th January 2019.

The TTVP Pack is valid for new Tune Talk subscribers activated, port-in registrations between 14th January 2019 (“Effective Date”) to 25th August 2019 (“End Date”) and existing Tune Talk lines that have requested to switch to the TTVP pack.

What are the benefits of the new TTVP?

A separate bucket of 6GB or 40GB Video streaming quota will be automatically provisioned with any subscription to TTVP’s Monthly RM28 or Monthly RM48. The Video streaming quota will be utilised before the base data plan or basic internet (for those without data plans or freebies) to stream from enlisted Video apps.

What is base quota, unlimited passes and video streaming quota?

Base quota is a fixed quota amount in a monthly subscription plan, whereby it comes with unlimited passes and video streaming quota.

For example, if you subscribed to our RM28 Plan (M6), you will get 6GB of data bundled with Unlimited Social and Chat passes and 6GB Video streaming quota for 30 days.

The Unlimited Chat pass will allow you to utilize WhatsApp (one of the eligible apps) as much as you need without deducting from your 6GB base quota. However, if you use Spotify (an eligible app within Unlimited Music pass), it will deduct from your 6GB base quota.

The Video Streaming quota will allow you to utilize YouTube (one of the eligible apps) from your 6GB video quota. However, if you fully utilize your video quota, it will deduct from your 6GB base quota.

Can I use my smartphone as a hotspot when I subscribe to Tune Talk VALUE Plan?

Yes, you can. Kindly note that the data quota will be deducted from your base quota or booster quota, where applicable for selected data plans.

Is this a new policy?

No, the data plans for Tune Talk Value have always been designated for individual usage as stated in our policy. Kindly refer to Tune Talk Fair Usage Policy for more information.

Will I still be able to tether/use hotspot if I have used up all the data from my base quota?

Should subscribers wish to continue using the mobile hotspot at high speed, subscribers can purchase MI Booster that is available for selected active MI plans.

How do I check the status or the balance of my data plan quota?

To check this, you can SMS STATUS to 2222.

What are the benefits of Free Basic Internet and how will I get it?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy always-on connectivity at no cost. You will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

Tune Talkers will be allocated 10GB of FBI data quota at 64kbps that is refreshed every 30 days from the first date of registration.

Does this mean no more Pay-Per-Use charges?

Yes! With FBI, you will no longer be charged pay-per-use rates even if you don’t have any Data Plans or any bonus data buckets.

If I have Free Basic Internet (FBI), can I use Pay-Per-Use data instead?

Subscribers who are utilizing TTVP packs will not be able to utilize pay-per-use data.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted before the quota is refreshed, you will no longer be able to use any data and will need to subscribe to a Data Plan to continue.

Will I be notified on my FBI usage limit?

You will receive an SMS notification from us when your FBI quota usage reaches 90% and 100% of allocated quota.

What is a Traveller SIM?

The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.

What does Traveller SIM offer?
Pack RED PACK BLACK PACK
Price RM35 RM70
Data Allocation 4GB High Speed Data 4GB High Speed Data
Country
8 Countries
  1. Singapore
  2. Thailand
  3. Indonesia
  4. Hong Kong SAR
  5. Macao SAR
  6. Vietnam
  7. Taiwan
  8. Cambodia
6 Countries
  1. China
  2. Australia
  3. New Zealand
  4. Japan
  5. South Korea
  6. Philippines
Hotspot Shared with 4GB Base Quota Shared with 4GB Base Quota
Validity 7 Days 7 Days
What should I do if my SIM cannot access the internet?

Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.

Can I use my Traveller SIM in other countries if I still have data quota balance?

You may use the Traveller SIM if the country you are visiting is listed on the traveller SIM pack and is still within the validity period.

Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia

Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines

*Anyhow, if you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.

Who is eligible to purchase these Traveller SIM packages?

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

How do I use a Traveller SIM?
  1. Insert the sim into the device.
  2. Turn on “Data Roaming”.
  3. Restart your device and allow 2-5 minutes for SIM to be activated.
  4. Your phone will be automatically connected to the supported roaming network partner
Can I continue using the Traveller SIM after the validity expires?

Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.

What is a Traveller SIM?

The Traveller SIM is a roaming SIM card ready to be used anytime in over 14 countries around the world.

Who is eligible to purchase these Traveller SIM packages?

Eligible for Malaysians with NRIC and Non – Malaysians with Passport aged 12 and above.

What does Traveller SIM offer?
Pack RED PACK BLACK PACK
Price RM35 RM70
Data Allocation 4GB High Speed Data 4GB High Speed Data
Country
8 Countries
  1. Singapore
  2. Thailand
  3. Indonesia
  4. Hong Kong SAR
  5. Macao SAR
  6. Vietnam
  7. Taiwan
  8. Cambodia
6 Countries
  1. China
  2. Australia
  3. New Zealand
  4. Japan
  5. South Korea
  6. Philippines
Hotspot Shared with 4GB Base Quota Shared with 4GB Base Quota
Validity 7 Days 7 Days
How do I use a Traveller SIM?
  1. Insert the sim into the device.
  2. Turn on “Data Roaming”.
  3. Restart your device and allow 2-5 minutes for SIM to be activated.
  4. Your phone will be automatically connected to the supported roaming network partner
What should I do if my SIM cannot access the internet?

Kindly contact our Customer Care team via WhatsApp at 60105008080 or e-mail to wifi@tunetalk.com for assistance. You can reach us 24 hours daily.

Can I continue using the Traveller SIM after the validity expires?

Once validity expires, you will be unable to use the SIM anymore. However, you may purchase an extra SIM in advance.

Can I use my Traveller SIM in other countries if I still have data quota balance?

You may use the Traveller SIM if the country you are visiting is listed on the traveller SIM pack and is still within the validity period.

Red Pack: Singapore, Thailand, Indonesia, Hong Kong SAR, Macao SAR, Vietnam, Taiwan, and Cambodia

Black Pack: China, Australia, New Zealand, Japan, South Korea and Philippines

*Anyhow, if you travel to another country which is excluded from the countries listed on the Traveller SIM pack, you need to purchase a different pack of Traveller SIM.

If I am eligible but currently subscribed to another plan, can I switch to the VIP plan?

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

How long will the VIP plan be available?

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

Once my account is eligible, how many VIP plans can I sign up for?

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

How do I check my eligibility status?

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

Who is eligible to subscribe the VIP plan?

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

If I’m on another Tune Talk plan, can I add this plan onto that?

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

If I need to perform a SIM replacement, will my VIP plan still be active?

Upon successful SIM replacement, the data plan will be automatically resumed.

I am over 60 years old, but the VIP plan does not appear on my Tune Talk App? What can I do?

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Once I am eligible, can I immediately subscribe to the VIP plan?

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

What tariff plans are eligible for the VIP plan?

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

I am a foreigner/PR with disabilities or above 60 years old. Am I eligible to sign-up for this plan?

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

Does this plan auto-renew monthly?

Yes it does provided you have sufficient credit balance.

If I am eligible but currently subscribed to another plan, can I switch to the VIP plan?

Yes, you may switch to or out of the VIP plan at any time. However, no data balance or plan validity will be carried over.

If I need to perform a SIM replacement, will my VIP plan still be active?

Upon successful SIM replacement, the data plan will be automatically resumed.

How long will the VIP plan be available?

The VIP Plan has a limited quota and will be available on a first come, first serve basis.

I am over 60 years old, but the VIP plan does not appear on my Tune Talk App? What can I do?

Your NRIC details could have been registered incorrectly. Please call our customer care line at 13100 to update your details so that you can activate the VIP Plan.

Once my account is eligible, how many VIP plans can I sign up for?

Each NRIC is eligible to register up to 5 SIM cards and all numbers under the account can subscribe or switch to the VIP Plan.

Once I am eligible, can I immediately subscribe to the VIP plan?

Yes, once your SIM card is successfully registered and activated, you can subscribe to the VIP Plan immediately.

How do I check my eligibility status?

Please check your eligibility via the Tune Talk Mobile App under the Profile Page or SMS VIP STATUS to 2222.

What tariff plans are eligible for the VIP plan?

Only subscribers on Tune Talk CUN VALUE, Tune Talk VALUE or Tune Talk BUDDIES are eligible.

Who is eligible to subscribe the VIP plan?

This promotion is eligible for Malaysian senior citizens or OKU.

Senior citizens who registered must be 60 years and above. (i.e. 59 years and 11 months is not eligible yet)

OKU or parents/guardians of said OKU are also eligible to register. The OKU must have an eligible NRIC and Kad OKU while parents/guardians registering on behalf must provide proof of guardianship such as Birth Certificate or other official documents.

I am a foreigner/PR with disabilities or above 60 years old. Am I eligible to sign-up for this plan?

Sorry, we’re afraid this plan is currently reserved for Malaysian Citizens (identified by Kad OKU or MyKad respectively)

If I’m on another Tune Talk plan, can I add this plan onto that?

If for example you switch from our Yearly Plan to the VIP plan, all your balance quota and renewals will be forfeited and replaced by this data bucket. However, any validity extension that came with the previous plan will remain.

Does this plan auto-renew monthly?

Yes it does provided you have sufficient credit balance.

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What are unlimited ‘Connect’ Apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

What are unlimited ‘Connect’ Apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What is Tune Talk Pek Epik (TTEPIK)?

Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.

It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.

Will the older tariff packs still be available (e.g: Tune Talk CUN VALUE or JIMAT) after 27th October 2023?

Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.

How do I ensure I am 5G-ready?

Here’s a basic checklist:

  • Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
  • You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
  • You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
  • For more information on 5G, you can refer to our 5G page HERE.
What are the Unlimited Chat and Navigation Apps?

Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.

What does “HD” or “SD” video experience mean?

“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.

What are the 5G plans offered by Pek Epik?

5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.

Can I use my Unlimited 5G Internet when my 30GB Hi-Speed Internet has been fully utilised?

You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.

What are “boosters” and how do I subscribe to them?

Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.

How do I choose between 4G and 5G by myself?

You can make these controls within your own device by following the steps below:

  1. Open your device’s “Settings
  2. Look for “Network & Internet” or a similar option
  3. Find and select “Mobile Network” or “Cellular Network
  4. Look for “Preferred Network Type” or a similar setting
  5. Change the network type from “5G” or “5G/LTE” to “4G” or “LTE
  6. Save or apply the changes

Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.

 

What is Free 1GB Internet? How can I redeem it?

Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

What are the key upgrades between my current pack and the new Pek Epik?

Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.

You can view the plans HERE.

Do I need to replace my SIM card when upgrading to Pek Epik?

If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.

You can check your SIM type by sending CHECK4G to 23332.

Head on to this link to find out more details or how to upgrade your SIM card.

I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.

I’m an existing user. Can I get Pek Borneo?

No. Pek Borneo only available for new East Malaysia Tune Talk user only.

What is Free 1GB Data? How can I get it?

Any user who registered and activate NEW Tune Talk SIM from 5th September 2022 onwards, are eligible for FREE 1GB Welcome Data.

This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.

Can I use hotspot with my Pek Borneo internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.

Can I change to other plans aside from Borneo25?

Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTEPIK at any time from the TT App. (switching to any legacy tariff plans will not be available). For the avoidance of doubt, in the event a Subscriber has switched to TT Epik Pack, they shall not be allowed to revert to any legacy packs. Requests to refund for any forfeited quota shall not be accommodated.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

How do I check the numbers on my Friends & Family list?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

What is SMS?

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

I can’t send a text message!

Below could be a few reasons:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

I was charged several times for my last text message! Why?

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

How do I know when I’ve received a new message?

You’ll receive an alert on your phone.

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

How do I send an International text message?

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

Do I need to register to access Data/Internet from my Tune Talk phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

Will my messages be deleted automatically?

No, you will need to delete them manually.

How do I top up my Tune Talk account?

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Where can I get a Top Up Card or electronic PIN vouchers?

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

If I have a dispute on the top up amount, what do I do?

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

Is there a minimum top up amount to keep my account active?

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

Can I make International calls on my phone?

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

Can I make calls from outside Malaysia using my Tune Talk Prepaid Service?

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

Can I use my GSM phone to get Tune Talk Service?

Yes, you can as Tune Talk supports GSM phones.

Is there an activation fee to activate my Tune Talk Account?

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Can my Tune Talk Prepaid service be deactivated?

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Can I call 1300 using Tune Talk Prepaid?

Yes, you can. For 1300 number the rate is RM0.35/min.

Can I call 1XX number using Tune Talk Prepaid?

Yes, you can. Normal charges for these numbers will apply.

How do I retrieve my voicemail?

Just dial 13103 to retrieve to your Voicemail.

If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

How can I become a Pek Epik subscriber?

Pek Epik is eligible for:

  • New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
  • Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
  • Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .
What are the Pek Epik plans available for subscribers?

Please refer to the table below for the range of products available for TTEPIK tariff:

Plans / Passes SMS Keyword (month) Data Quota Calls Validity
On Net Off Net
2Hari 2HARI 500MB (4G) UNL 2 days
Mingguan MINGGUAN Unlimited (4G) UNL UNL 7 days
EpikCall 20 EPIKCALL20 10GB
(4G)
UNL UNL 30 days
Epik 35 EPIK35 30GB
(4G)
UNL UNL 30 days
Epik5G 45 EPIK5G45 70GB
(5G), 30GB
(4G)
UNL UNL 30 days
Epik 50 EPIK50 350GB
(4G)
UNL UNL 30 days
Tahunan 99 TAHUNAN99 2GB (4G) UNL 30 days x 12
Tahunan 200 TAHUNAN200 10GB (4G) UNL 30 days x 12
Can I use hotspot with my Pek Epik plans?

Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.

Tell me more about the Unlimited Chat, Social and Video Apps

Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.

The Apps included are:

  • Instagram
  • X
  • TikTok
  • WhatsApp
  • WeChat
  • Viber
  • imo
  • LINE
  • YouTube
  • YouTube Kids
  • Netflix
  • Viu
  • Astro GO
  • iQiYi
Do all Internet plans come with validity extensions?

Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.

What happens if I subscribe to Epik5G 45 but I’m not using a 5G device or not in the 5G coverage area?

If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.

Will I still be able to connect to 5G if my Unlimited 5G Internet in my Epik5G 45 plan has hit the FUP limit?

You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.

Can I add on 5G boosters if I am on a 4G plan?

Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.

How do I check if my device is compatible with 5G?

You may check your device’s 5G compatibility here.

What will happen when I fully utilised my Internet quota?

If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.

How do I check the status or the balance of my Internet plan quota?

For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).

I’m an existing Tune Talk subscriber. Can I switch to Pek Epik?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialling *111# > Account Info > Tariff plan
I am currently on an older tariff. What are the key things I need to know before I make the switch?
  • When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
  • You will not be able to revert back to older packs.
  • What will remain is your existing credit balance, Tune Talk points and credit validity.
  • You will need to be in an Active status (simply top up to reactivate your line)
  • The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
  • The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
  • Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!
What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How can I become a Pek Borneo user?

Pek Borneo are eligible for:

  • NEW East Malaysia Tune Talk user who register a SIM pack between 00:01hrs 23rd May 2023 to 23:59hrs 31st January 2024; OR
  • East Malaysia users who request port-in to Tune Talk between 00:01hrs 23rd May 2023 to 23:59hrs 31st January 2024.
Does the Borneo25 come with validity?

Yes, when you purchase a Borneo25 plan it comes with a validity extension.

(e.g.) If you reload RM30 on 5th June 2023, the validity will extend up till 23:59,4th July 2023. If you purchase the Borneo25 Monthly plan on 10th June 2023, the validity will be further extended until 9th July 2023.

How long is the period I have for me to opt in to the FREE 1GB data with the Tune Talk App?

You will only have 60days from the SIM dispense (activation) date. You will no longer able to view and opt in to the Free 1GB Welcome data after 60days has ended. To Opt in you may go to Tune Talk App  > Plans > Freebies & Others

What are the privileges when I register to Tune Talk Pek Borneo (TTBorneo)?

Pek Borneo is Tune Talk’s latest range of plans that offers great value and peace of mind for your connectivity needs, exclusively for our friends in Sabah and Sarawak. It is a mobile internet plan which offers unlimited data and unlimited voice calls as low as RM20/month!

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

What are unlimited ‘Connect’ Apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

What will happen if I have used up the internet plan quota completely?

Once you’ve fully utilized your internet plan quota, you will still be connected via basic internet speed. Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy better data usage experience.

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

How do I send a text message?

For most phones, the steps are:

  • Select ‘Messages’
  • Select ‘Send To’ or ‘Send New’
  • Enter a mobile number or a contact from your phone list
  • Select ‘Next’
  • Write your message, select ‘Next’
  • Select ‘Options’, and select ‘Send’.
What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

What happens if someone sends me a text message when my phone is switched off or when I’m out of the coverage area?

Your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, if you have yet to retrieve your messages after 72 hours, it will be deleted from the server.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

I’m having trouble receiving text messages!

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
What would happen if someone sent me a long text message?

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

How much airtime credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

My contact hasn’t received any of the text messages I’ve sent.

There could be a few reasons for this:

  • Is text messaging enabled on your contact’s his mobile?
  • Does your contact’s phone have problems receiving all messages, or just yours?
  • Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
  • If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
    • Full Name
    • NRIC / Passport Number
    • Tune Talk Number
    • Your Location
    • Your friend’s number
How much does one text message cost?

SMS rates may differ based on which prepaid pack that you are on. Kindly refer to your current prepaid pack.

What if my Data/Internet doesn’t load even after I change my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

What happens if my text message cannot be sent?

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

Do I have to sign a contract to get Tune Talk’s service?

No, you don’t. However, you need to register yourself before using Tune Talk. 

  • You can do this by registering here. You can then also reserve a preferred Tune Talk number.
  • You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.
How many messages can be stored in my inbox?

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

What is Tune Talk’s coverage in Malaysia like?

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

How does Top Up credit validity work?

At the time of top up, your account validity period may be extended by number of days reflected by the top up amount made. This extension does not stack with your current validity period; your validity end date will be, whichever is later. For avoidance of doubt, if you have 10 days of account validity remaining and you top up RM5, your validity period will still be 10 days.

Example 1:
RM10 x 10 times within the same day= 10 days
RM100 x 1 = 100days

When I Top Up how many days of validity do I get?

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Can I use my CDMA phone to get Tune Talk Service?

No, you can’t. Tune Talk only supports GSM phones.

Can I use GPS on my phone?

If your mobile phone supports GPS you should be able to use GPS.

Do I have to go through a credit check to get a Tune Talk SIM Pack?

No, you don’t.

Can I call a Malaysian toll-free number using Tune Talk Prepaid?

Yes, you can. Local toll free charges apply.

What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

What are the features of the voicemail service?

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages
Can I cancel my subscription?

No, once subscribed, you will need to wait until reaching end of the validity period.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

One year is equivalent to how many days?

365 days.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
Will I be charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

What is Tune Talk Pek Epik (TTEPIK)?

Pek Epik is Tune Talk’s latest range of plans that stands out as the best in its class providing exceptional value by ushering in Tune Talk first-ever 5G experience customised for contemporary lifestyles.

It currently offers a selection of four distinct plans designed to meet your diverse Internet needs, all competitively priced.

How can I become a Pek Epik subscriber?

Pek Epik is eligible for:

  • New Tune Talk users that register the SIM pack after 00:01, 27th October 2023 ; or
  • Users that request to port-in to Tune Talk after 00:01, 27th October 2023 ; or
  • Existing active Tune Talk users that switch to Pek Epik Fafter 27th October 2023 .
Will the older tariff packs still be available (e.g: Tune Talk CUN VALUE or JIMAT) after 27th October 2023?

Starting from 27th October 2023, only Pek Epik tariffs are available for new SIM registration and switching. Users in Pahang, Terengganu, Kelantan will still be able to subscribe to Pek Pantai Timur while Pek Borneo will also be available for new users in Sabah and Sarawak.

What are the Pek Epik plans available for subscribers?

Please refer to the table below for the range of products available for TTEPIK tariff:

Plans / Passes SMS Keyword (month) Data Quota Calls Validity
On Net Off Net
2Hari 2HARI 500MB (4G) UNL 2 days
Mingguan MINGGUAN Unlimited (4G) UNL UNL 7 days
EpikCall 20 EPIKCALL20 10GB
(4G)
UNL UNL 30 days
Epik 35 EPIK35 30GB
(4G)
UNL UNL 30 days
Epik5G 45 EPIK5G45 70GB
(5G), 30GB
(4G)
UNL UNL 30 days
Epik 50 EPIK50 350GB
(4G)
UNL UNL 30 days
Tahunan 99 TAHUNAN99 2GB (4G) UNL 30 days x 12
Tahunan 200 TAHUNAN200 10GB (4G) UNL 30 days x 12
How do I ensure I am 5G-ready?

Here’s a basic checklist:

  • Using a 5G-enabled device and in 5G coverage areas (Check your coverage HERE)
  • You’ll need a Tune Talk SIM or eSIM subscribed to TT Epik Plan.
  • You’ll also need to ensure that 5G is enabled in your device’s ‘Network Settings’. Sometimes, power saving mode or 3rd party apps may deactivate the 5G setting.
  • For more information on 5G, you can refer to our 5G page HERE.
Can I use hotspot with my Pek Epik plans?

Depending on your plan, hotspot usage may utilise from either shared base Internet or dedicated additional hotspot.

What are the Unlimited Chat and Navigation Apps?

Unlimited Chat & Navigation Apps provide unlimited Internet for WhatsApp, WeChat and Google Maps App usage. Currently Unlimited Chat and Navigation Apps are only available for EpikCall 20 plan.

Tell me more about the Unlimited Chat, Social and Video Apps

Our best-selling Epik 35 plan comes with unlimited Internet for some of the most popular youth-oriented apps out there with a High-Definition video experience.

The Apps included are:

  • Instagram
  • X
  • TikTok
  • WhatsApp
  • WeChat
  • Viber
  • imo
  • LINE
  • YouTube
  • YouTube Kids
  • Netflix
  • Viu
  • Astro GO
  • iQiYi
What does “HD” or “SD” video experience mean?

“High-Definition” video experience indicates the Internet experience provided within respective plans will enable seamless streaming on 720p resolution on video streaming platforms. Meanwhile, “Standard-Definition” video experience would enable seamless streaming at up to 360p resolution.

Do all Internet plans come with validity extensions?

Yes. All Pek Epik plans or passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

(e.g.) When you reload RM30 on 5th November 2023, the validity will extend for 30 days to 23:59, 4th December 2023. If you purchase the Epik 35 plan on 10th November 2023, the validity will be further extended until 9th December 2023.

What are the 5G plans offered by Pek Epik?

5G is a cutting-edge technology with faster Internet speeds and lower latency (low pings, anyone?). In Pek Epik, we’re excited to launch our first 5G plan, called Epik5G 45 plan. It comes with 30GB Hi-Speed Internet with Unlimited 5G Internet.

What happens if I subscribe to Epik5G 45 but I’m not using a 5G device or not in the 5G coverage area?

If you don’t have a 5G-compatible device or you’re not in a 5G coverage area, you will not be able to use the Unlimited 5G Internet quota! Any Internet usage would utilise your 30GB Internet.

Can I use my Unlimited 5G Internet when my 30GB Hi-Speed Internet has been fully utilised?

You can still enjoy your Unlimited 5G Internet while you are in a 5G coverage area. Subscribers who are not in a 5G coverage area will need to purchase “B3 booster” or other 4G-enabled add-ons.

Will I still be able to connect to 5G if my Unlimited 5G Internet in my Epik5G 45 plan has hit the FUP limit?

You will still be able to utilise 5G using the base Internet in the event your Unlimited 5G Internet has reached its FUP.

What are “boosters” and how do I subscribe to them?

Boosters are additional Internet that you can add on when a plan is active. With Pek EPIK, some plans are eligible for 5G boosters that will enable you to experience 5G’s incredible speeds! You can subscribe to boosters via the “Get Add-Ons” section via your Tune Talk App.

Can I add on 5G boosters if I am on a 4G plan?

Yes, 5G boosters are available for Epik 35 or Epik 50 active plan users. Upon expiry of the boosters, your SIM will revert to 4G network.

How do I choose between 4G and 5G by myself?

You can make these controls within your own device by following the steps below:

  1. Open your device’s “Settings
  2. Look for “Network & Internet” or a similar option
  3. Find and select “Mobile Network” or “Cellular Network
  4. Look for “Preferred Network Type” or a similar setting
  5. Change the network type from “5G” or “5G/LTE” to “4G” or “LTE
  6. Save or apply the changes

Please note that the specific steps may vary depending on your device’s make and model. It’s recommended to consult your device’s user manual or search for specific instructions for your device if needed.

 

How do I check if my device is compatible with 5G?

You may check your device’s 5G compatibility here.

What is Free 1GB Internet? How can I redeem it?

Any user that registers and activates a NEW Tune Talk SIM from 27th October 2023 onwards, is qualified for FREE 1GB Welcome Internet in their NEW Pek Epik. This FREE 1GB Welcome Internet can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

Subscribers are required to redeem their FREE 1GB Welcome Internet within 60 days from the day of SIM activation. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What will happen when I fully utilised my Internet quota?

If you have fully utilised your Internet plan, you can continue using your basic Internet at 256kbps. Alternatively, you may purchase available add-ons or repurchase a plan to enjoy regular Internet speeds.

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

How do I check the status or the balance of my Internet plan quota?

For the best experience, we recommend using Tune Talk App to check your Internet usage. You can also check usage via SMS by sending STATUS to 2222, or dial *134# (USSD).

What are the key upgrades between my current pack and the new Pek Epik?

Pek Epik is Tune Talk’s latest plan range catering to the fast-growing internet demand of 5G enthusiasts, Gen Z lifestyle apps (such as Tik Tok, Instagram, YouTube and iQiYi) and users who are looking for total peace of mind with massive internet quotas.

You can view the plans HERE.

I’m an existing Tune Talk subscriber. Can I switch to Pek Epik?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek Epik tariff (or partner equivalent tariff) to enjoy the new plans available from 27th October onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialling *111# > Account Info > Tariff plan
Do I need to replace my SIM card when upgrading to Pek Epik?

If you haven’t already, you are highly encouraged to ensure you are utilizing a 4G-enabled USIM which will enable you to use 4G and 5G network services and VoLTE and VoWiFi calls.

You can check your SIM type by sending CHECK4G to 23332.

Head on to this link to find out more details or how to upgrade your SIM card.

I am currently on an older tariff. What are the key things I need to know before I make the switch?
  • When you choose to switch to the Pek Epik please know that all your existing data, voice and SMS balances will be forfeited. (Definitely recommended to exhaust all your existing internet prior to switching)
  • You will not be able to revert back to older packs.
  • What will remain is your existing credit balance, Tune Talk points and credit validity.
  • You will need to be in an Active status (simply top up to reactivate your line)
  • The best way to do switch is in the Tune Talk App! (Check out the ‘Loyalty Redemptions’ section)
  • The switching process may take up to 15 minutes. You will receive a confirmation SMS once the switch is successful.
  • Most importantly, (for now) switching to Pek Epik is FREE! Let’s go!
I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

What are the unlimited ‘Connect’ apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek Borneo SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota or Data Booster to keep you connected.

How can I become a Pek Borneo user?

Pek Borneo are eligible for:

  • NEW East Malaysia Tune Talk user who register a SIM pack between 00:01hrs 23rd May 2023 to 23:59hrs 31st January 2024; OR
  • East Malaysia users who request port-in to Tune Talk between 00:01hrs 23rd May 2023 to 23:59hrs 31st January 2024.
I’m an existing user. Can I get Pek Borneo?

No. Pek Borneo only available for new East Malaysia Tune Talk user only.

Does the Borneo25 come with validity?

Yes, when you purchase a Borneo25 plan it comes with a validity extension.

(e.g.) If you reload RM30 on 5th June 2023, the validity will extend up till 23:59,4th July 2023. If you purchase the Borneo25 Monthly plan on 10th June 2023, the validity will be further extended until 9th July 2023.

What is Free 1GB Data? How can I get it?

Any user who registered and activate NEW Tune Talk SIM from 5th September 2022 onwards, are eligible for FREE 1GB Welcome Data.

This FREE 1GB Welcome data can only be opt in ONCE via the Tune Talk App and valid for 7 days.

How long is the period I have for me to opt in to the FREE 1GB data with the Tune Talk App?

You will only have 60days from the SIM dispense (activation) date. You will no longer able to view and opt in to the Free 1GB Welcome data after 60days has ended. To Opt in you may go to Tune Talk App  > Plans > Freebies & Others

Can I use hotspot with my Pek Borneo internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase Data Boosters which can also be utilized for hotspot.

What are the privileges when I register to Tune Talk Pek Borneo (TTBorneo)?

Pek Borneo is Tune Talk’s latest range of plans that offers great value and peace of mind for your connectivity needs, exclusively for our friends in Sabah and Sarawak. It is a mobile internet plan which offers unlimited data and unlimited voice calls as low as RM20/month!

Can I change to other plans aside from Borneo25?

Pek Borneo is a standalone tariff plan which only has Borneo25 plan. If you wish to change to any other plans such as other monthly plans, yearly plans or weekly passes you can switch to TTEPIK at any time from the TT App. (switching to any legacy tariff plans will not be available). For the avoidance of doubt, in the event a Subscriber has switched to TT Epik Pack, they shall not be allowed to revert to any legacy packs. Requests to refund for any forfeited quota shall not be accommodated.

What is Super JIMAT Bundle?

Super JIMAT Bundle is crafted for those who wish to subscribe to the Monthly Internet Plans and further enjoy up to 19% savings. It comes with 3- or 12-months bundle plans.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What are unlimited ‘Connect’ Apps?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How do I check the status or the balance of my internet plan quota?

For the best experience, we recommend checking via your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

Can I subscribe to other internet plans if I have subscribed to the Super JIMAT Bundle plans?

No. You will only be able to subscribe to Data Boosters that are available for your active Super JIMAT Bundle plans.

You may stop the current active Super JIMAT Bundle plans if you have decided to subscribe to other available internet plans. Any available data, plan cycle, bonus, voice, or freebies from the bundle plans will be forfeited and non-refundable. You may send an SMS [plan name] STOP to 2222 once you have decided.

How long can I redeem the FREE 1GB data with the Tune Talk App?

You will only have 60 days from the SIM dispense (activation) date. You will no longer be able to view and redeem the FREE 1GB Welcome data after the 60 days period has ended. To redeem, you may go to Tune Talk App > Plans > Freebies & Others.

What will happen if I have used up the internet plan quota completely?

Once you’ve fully utilized your internet plan quota, you will still be connected via basic internet speed. Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy better data usage experience.

What is Free 1GB Data? How can I redeem it?

Any user that registers and activates NEW Tune Talk SIM from 5th September 2022 onwards, will be granted with FREE 1GB Welcome Data in their NEW Pek JIMAT. This FREE 1GB Welcome data can only be redeemed ONCE via the Tune Talk App and is valid for 7 days.

What Monthly Internet plans (Internet plans) are entitled for the Super JIMAT Bundles? What is the payment mode for this?

Below are the 3 Monthly Internet (Internet plans) plans that are entitled for Super JIMAT Bundle:

Internet Plans Plan Package (month) Keywords Subscription Price Average Subscription/mth Value SAVINGS Validity Period Auto-Renewal
Fokus 33 1 Fokus33 RM38 RM38 0% RM0 30 days Yes
3 Fokus33B RM105 RM35 8% RM9 30 days x3 Yes
12 Fokus33T RM395 RM33 13% RM60 30 days x12 Yes
Fokus 40 1 Fokus40 RM48 RM48 0% RM0 30 days Yes
3 Fokus40B RM129 RM43 10% RM15 30 days x3 Yes
12 Fokus40T RM480 RM40 17% RM96 30 days x12 Yes
Bebas 55 1 Bebas55 RM68 RM68 0% RM0 30 days Yes
3 Bebas55B RM180 RM60 12% RM24 30 days x3 Yes
12 Bebas55T RM660 RM55 19% RM156 30 days x12 Yes

Any Super JIMAT Bundle plan can be subscribed via the Tune Talk App and pay via your Tune Talk credit or online payment (FPX).

How does the Super JIMAT Bundle plan work?

Upon successful subscription of Super JIMAT Bundle plans, the 1st cycle will be displayed onyour Tune Talk App with 30 days validity.

3-month bundle: 2 plan cycle to be activated on the 31st and 61st day of subscription and expires on the 90th day. Auto-renewal will be triggered on the 91st day and successful subscription is subject to sufficient credit balance.

12-month bundle: 11 plan cycle to be activated on the 31st, 61st, 91st day and so on and expires on the 360th day. Auto-renewal will be triggered on the day 361st day and successful subscription is subject to sufficient credit balance.

E.g: Fokus 40 – 12 month bundle successfully subscribed on 5th September 2022. 1st month cycle of 30 days validity will end on 4th October 2022 and 2nd cycle will be activated on the 5th October 2022. This will continue for 3rd to 12th cycle.

Can I use hotspot with my Pek JIMAT internet plans?

Yes, hotspot usage will be deducted from any base quota (subject to availability) or Data Booster quotas available for any internet plans. Once exhausted, you can purchase the Data Boosters which can also be utilized for hotspot.

What are the benefits of Free Basic Internet (FBI) and how do I get it?

FBI is activated in the registered Pek JIMAT SIM which will renews every 30days from the activation date. It will be utilized once you exhausted your based data quota, Data Booster to keep you connected.

Do I need to replace my SIM card?

No, you can continue to use your existing SIM card and any changes will be reflected automatically upon successful switch.

What are the key upgrades between my current pack and the new Pek JIMAT?

Pek JIMAT offers great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can be subscribed as low as RM33/month!

View the plans HERE!

Who is eligible to switch to Pek JIMAT?

All Tune Talk Subscribers can switch from their existing tariff plans to the Pek JIMAT (or equivalent) to enjoy the new plans available from 5th September onwards.

You may check your current tariff plan via:

  • The Tune Talk App (next to your Mobile number); or
  • USSD by dialing *111# > Account Info > Tariff plan
Will the old tariff pack still be available (e.g: Tune Talk HI VALUE or CUN VALUE) after 5th September 2022?

Starting from 5th September 2022, all Tune Talk SIM pack registrations will come with the Pek TTJIMAT tariff only.

How can I become a Pek JIMAT subscriber?

Pek JIMAT are eligible for:

  • NEW Tune Talk users that register the SIM pack after 00:01, 5th September 2022; OR
  • Users that request to port-in to Tune Talk after 00:01, 5th September 2022; OR
  • Existing active Tune Talk users that switch to Pek JIMAT after 00:01, 5th September 2022.
Why should I subscribe to the Tune Talk PEK JIMAT (TTJIMAT)?

Pek JIMAT is Tune Talk’s latest range of plans offering great value and peace of mind for your connectivity needs at the times you need to focus the most! Our new and improved unlimited plans with double speeds can subscribed as low as RM33/month!

I have more than one Tune Talk number. If I request to switch, will it apply to all my other numbers as well? Can I switch more than one number?

No, the switch will only happen for the number that you have requested for. You will need to manually submit the request for each number that you wish to switch.

I am an existing Tune Talk user. Will there be any charges to switch my current mobile number to the new Pek JIMAT?

Yes, you can switch for 300 pts. However, this fee is waived from 5th September 2022 until further notice.

Tune Talk Points balance can be viewed via the Tune Talk App or USSD (dial *111#)

What will happen if I have used up the internet plan quota completely?

Once you fully utilized your internet plan quota, you will still connected via basic internet speed.

Alternatively, you may purchase available Data Boosters or repurchase a plan to enjoy hi-speed data.

Once I switch to Pek JIMAT, can I switch back to my previous pack?

Kindly note that you may NOT be able to switch back to other packs.

Can I switch my number if it is in Grace Period?

No, you would need to reactivate your line by topping up first.

What will happen to my existing credit, Points and credit validity?

All the above will be maintained as per pre-switch.

What will happen to my existing data plan, voice quota, bonus or freebies after switching to the Pek JIMAT?

Upon successful switch to the Pek JIMAT, all your existing data, voice and SMS balances will be forfeited. It is suggested to exhaust all your existing quota prior to switching.

Upon switching, you will automatically be utilising Basic Internet 256Kbps and will need to subscribe to a data plan for hi-speed data quota.

How long does it take for the switch to happen after I submit the application request?

The switch may take up to 15 minutes. You will receive a confirmation SMS once it is successful.

Do all internet plans come with validity?

Yes. All Pek JIMAT plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 5th September 2022, the validity will extend till 23:59, 4th October 2022. If you purchase the Fokus 33 Monthly plan on 10th September 2022, the validity will be further extended until 9th October 2022.

What are Data Boosters and how do I subscribe to it?

Data Boosters are additional data quotas that you can add-on to your existing internet plan. You can subscribe to Data Boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Data Boosters will follow the validity of the internet plan and do not auto-renew.

What is Tune Talk Hi-Value (TTHV) Pack? How can I become a TTHV subscriber?

TTHV is a new tariff pack which offers hi-speed data at affordable prices and extends your credit validity.

The TTHV Pack is made available to:

  • New Tune Talk subscribers who registered after 00:01, 24th August 2021 onwards; or
  • Subscribers who request to port-in after 00:01, 24th August 2021 onwards; or
  • Existing Tune Talk subscribers who switch to TTHV Pack after 00:01, 24th August 2021 onwards.
How do I check the numbers on my Friends & Family list?

Login to your SelfCare account or dial *111# and select “List” option from the menu.

Can I still get the older tariff packs (e.g. Tune Talk CUN Value or Tune Talk Buddies) after 24th August?

From 24th August 2021 onwards, only TTHV tariff pack will be available for new SIM registrations or port-ins.

I am currently on an older tariff pack (Tune Talk Buddies / Tune Talk Value Prepaid / Tune Talk CUN Value). Can I switch to the TTHV Pack and subscribe to the new data plans?

Yes, you can switch for 300 TT Points. However, this fee is waived from 13th Sept 2021 until 31st March 2022.

Find out more here.

When can I start to enjoy Friends & Family?

Friends & Family is available on 16 March 2012 onwards.

What is SMS?

SMS is short for Short Messaging Service. This service allows you to send short text messages of not more than 160 characters.

How do I send a text message?

For most phones, the steps are:

  • Select ‘Messages’
  • Select ‘Send To’ or ‘Send New’
  • Enter a mobile number or a contact from your phone list
  • Select ‘Next’
  • Write your message, select ‘Next’
  • Select ‘Options’, and select ‘Send’.
What will happen if my data plan once it has been fully utilised?

You will experience the Free Basic Internet (FBI) connection at speeds of 64kbps.

Alternatively, you may purchase available boosters or repurchase a plan to enjoy hi-speed data.

What is the call rate for Friends & Family?

Only 10 sen per minute for local calls to your selected Tune Talk numbers, 24 hours a day.

I can’t send a text message!

Below could be a few reasons:

What’s Your Status
Call *111# on your mobile. Then select Option 1 followed by Option 2. If the status says “barred” then you’ll need to make a top-up before you can make another call.

What’s My Airtime
Sometimes it could be as simple as not having enough airtime. To check, call *111# and select Option 1 followed by Option 1 again for the details.

Where’s My Network 
This one’s an easy one. Just look at your phone’s network bar. If there’s no bar highlighted (not even 1) then you’re in a low-coverage area. The only solution is to move to a place where the network’s signal stronger.

What’s My Line
This one requires a bit of digging into your phone settings. You’ll need to check if your phone’s using Line 1 or Line 2. If it’s on Line 2, you’ll need to switch it back to Line 1 instead.
For most phones, this means pressing the # key till the Change Line box appears. Select OK to proceed. Otherwise you may need to check your phone manual.

What’s My Message Centre Number 
In your Messages menu, check your Message Centre Number. Tune Talk’s message center number is +60193900045, so make sure that it’s the same number.

There’s a traffic jam!
Sometimes the network may just be congested. This usually happens around holidays and special festive occasions. There could also be a glitch with the network. In both cases, there’s no need to panic. Just send your text message a little later, perhaps after 15-30 minutes.

What are boosters, and how do I subscribe to it?

Data boosters are additional data quotas that you can add-on to your existing data plan. You can subscribe to boosters via the “Get Add-Ons” menu in My Account page via the App or dial *111# USSD menu. Boosters will follow the validity of the data plan and do not auto-renew.

Are there any charges to enjoy Friends & Family?

No, there is no charge or fee to enjoy Friends & Family. However, once you configured all 10 numbers, there will be a nominal fee of RM2 per transaction to make further changes.

What happens if someone sends me a text message when my phone is switched off or when I’m out of the coverage area?

Your message will be kept on the server for 72 hours. Once you’re within the coverage area or when you switch your phone back on, the messages will be delivered like normal. However, if you have yet to retrieve your messages after 72 hours, it will be deleted from the server.

Do all data plans come with validity?

Yes. All TTHV plans or passes come with validity extensions.

(e.g.) If you reload RM30 on 1st September 2021, the validity will extend up till 23:59, 30th September 2021. If you purchase the Hi-35 Monthly plan on 4th September 2021, the validity will be further extended until 3rd October 2021.

Can I add any numbers onto my Friends & Family list?

No, Friends & Family is limited to Tune Talk numbers only.

I was charged several times for my last text message! Why?

This may happen if you wrote a message that had more than 160 characters (including spaces). Therefore, your message will be sent according to the character limit.

Example:
We will move office on the 16th of February 2009. There may be an issue with internet connection as the network server has not been setup yet. We may have to consider working from home for the next one week.

Total characters: 207
Total text messages sent: 2
Message 1 will contain the first 160 characters, while message 2 will contain the remaining 47 words.

What Is GPRS?

GPRS stands for General Packet Radio Services. In comparison to the normal circuit switched platform, this feature gives you increased connection speed when accessing WAP or the Internet while you are on the move.

How do I know when I’ve received a new message?

You’ll receive an alert on your phone.

What are the unlimited ‘Connect Apps’?

The Connect Apps include WhatsApp, WeChat and more apps to be included in the future. The unlimited quota is subject to Tune Talk’s Fair Usage Policy (FUP).

How will I be charged for using Data/Internet?

You will be charged a minimum of RM0.03 per MB. Multiple sessions will be charged RM0.03 per session notwithstanding that each session may not reach or exceed 1MB.

Example 1: – If you download 1MB of data, you will be charged RM0.03 or if you download 1.5MB, you will be charged RM0.06.

Example 2: – If you download 1MB of data, but it was done in 3 sessions, you will be charged RM0.09.

Note: Only applicable for Tune Talk Buddies Pack

I’m having trouble receiving text messages!

Go through the checklist listed in question (3) first. If that doesn’t solve your problem, please send us an email at customer.care@tunetalk.com with the following details:

  • Full Name
  • NRIC / Passport Number
  • Tune Talk Number
  • Your Location
Is there a minimum charge to use Data/Internet?

Yes, the minimum charge is 3 sen.

What would happen if someone sent me a long text message?

You might receive a message that has been broken into several parts if your mobile does not support long text messages.

Can I use hotspot with my TTHV data plans?

Yes, hotspot usage will be deducted from any base or booster quotas available for any data plans. Once exhausted, you can purchase boosters which can also be utilised for hotspot.

How much airtime credit will I need in order to use Data/Internet?

With Data/Internet, you will only be charged for the amount of data that is actually transferred. The cost of using Data/Internet is RM0.03/MB.

Example: If you download 1MB of data via Data/Internet, you will be charged RM0.03.

How do I send an International text message?

You’ll need to add the international mobile number as though you were dialing it when you send the text message, i.e. [country code] [area code] [mobile number] e.g.+44 775 3455323

How do I check the status or the balance of my data plan quota?

For the best experience, we recommend checking your Tune Talk App! You can also SMS STATUS to 2222, or dial *134# (USSD).

Do I need to register to access Data/Internet from my Tune Talk phone?

No, you don’t. Your Tune Talk account comes with Data/Internet pre-activated.

My contact hasn’t received any of the text messages I’ve sent.

There could be a few reasons for this:

  • Is text messaging enabled on your contact’s his mobile?
  • Does your contact’s phone have problems receiving all messages, or just yours?
  • Go through the troubleshooting process in question 3 to see if the problem lies in your phone.
  • If the problem persists, drop us an email at customer.care@tunetalk.com with the following details:
    • Full Name
    • NRIC / Passport Number
    • Tune Talk Number
    • Your Location
    • Your friend’s number
What are the benefits of Free Basic Internet (FBI) and how will I get it?

FBI is a service that enables Tune Talk users who have exhausted their data packages (data plan, bonus, or freebies) or those without data plans to enjoy always-on connectivity directly on your mobile device.

Subscribers will be allocated 10GB of FBI data quota at 64kbps speed which will be refreshed every 30 days from the first date of your mobile number’s registration.

How much does one text message cost?

SMS rates may differ based on which prepaid pack that you are on. Kindly refer to your current prepaid pack.

What happens if I have exhausted my 10GB FBI quota?

Once the 10GB FBI is exhausted, you will no longer be able to use any data until it is refreshed again.

What if my Data/Internet doesn’t load even after I change my settings?

You may call our Customer Care at 13100 (local call rates apply) or send an email to customer.care@tunetalk.com

Will my messages be deleted automatically?

No, you will need to delete them manually.

What happens if my text message cannot be sent?

You should receive a “delivery failed” message on your mobile (this may vary from phone to phone). You might want to retry at a later time.

How do I top up my Tune Talk account?

You can top up via:
Top Up card (e-pay scratch cards)
Credit card
IVR
Tune Talk Mobile App
Website
E-banking sites
ATM machines
E-pay
Convenience Stores (e.g. 7-Eleven, MyNews)
Paypal
Online e-commerce sites (Shopee, Lazada)

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing Tune Talk’s IVR or USSD menu.

For Mobile App:
Click on the (+) icon on the bottom right
Click on Top Up
Click Voucher
Enter your 16-digit PIN
Click Proceed

For IVR:
Dial 13101
Enter number 2 to select Top Up
Enter number 1 to select “Input Voucher”
Enter 16 digits voucher PIN
Your new balance and validity period will be displayed upon successful top up

For USSD:
Dial *122*<16 digits PIN>#
Press SEND
Your new balance and validity period will be displayed once your top up is successful

Credit Card
To top up your account via credit card, just login to your Self Care account and do the following:
Dial *122*<16-digit top-up PIN># and press send.

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Do I have to sign a contract to get Tune Talk’s service?

No, you don’t. However, you need to register yourself before using Tune Talk. 

  • You can do this by registering here. You can then also reserve a preferred Tune Talk number.
  • You can also visit any of our dealers and purchase a new Tune Talk SIM pack. The dealer will register you immediately.
Where can I get a Top Up Card or electronic PIN vouchers?

Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. Search for the nearest dealer here.

You can also get Electronic PIN vouchers form our dealers, ATMs and e-pay outlets. View a complete list here.

How many messages can be stored in my inbox?

This depends on the phone model. However, if you are storing your messages in your SIM card, it may store up to twenty 160 character messages.

If I have a dispute on the top up amount, what do I do?

If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.care@tunetalk.com. We will investigate and revert to you within 3 working days.

What is Tune Talk’s coverage in Malaysia like?

Our coverage covers the whole of Malaysia, including Sabah & Sarawak.

Is there a minimum top up amount to keep my account active?

The minimum amount to top up is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.

How does Top Up credit validity work?

At the time of top up, your account validity period may be extended by number of days reflected by the top up amount made. This extension does not stack with your current validity period; your validity end date will be, whichever is later. For avoidance of doubt, if you have 10 days of account validity remaining and you top up RM5, your validity period will still be 10 days.

Example 1:
RM10 x 10 times within the same day= 10 days
RM100 x 1 = 100days

Can I make International calls on my phone?

Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.

When I Top Up how many days of validity do I get?

Top Up credits have different validity period. View a table that shows the validity period of the different Top Up values.

Do take note that Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number. We’ll send you text notifications when your account is running low on credit.

When you top up before your credit expires:
Your previous balance is added to the new Top Up value
The later expiry date is valid for the entire amount

Can I make calls from outside Malaysia using my Tune Talk Prepaid Service?

Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.

Can I use my CDMA phone to get Tune Talk Service?

No, you can’t. Tune Talk only supports GSM phones.

Can I use my GSM phone to get Tune Talk Service?

Yes, you can as Tune Talk supports GSM phones.

Can I use GPS on my phone?

If your mobile phone supports GPS you should be able to use GPS.

Is there an activation fee to activate my Tune Talk Account?

No, there is no activation fee. Simply register with us and enjoy using Tune Talk.

Do I have to go through a credit check to get a Tune Talk SIM Pack?

No, you don’t.

Can my Tune Talk Prepaid service be deactivated?

Tune Talk’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

Can I call a Malaysian toll-free number using Tune Talk Prepaid?

Yes, you can. Local toll free charges apply.

Can I call 1300 using Tune Talk Prepaid?

Yes, you can. For 1300 number the rate is RM0.35/min.

What is the benefit of Tune Talk’s Free Basic Internet?

Free Basic Internet (FBI) is a service that enables Tune Talk users that have exhausted their existing data packages (bonus, mobile internet, paid or free) or no data packages to enjoy FREE always-on connectivity.

Tune Talkers will be allocated 10Gb of FBI data quota at 64kbps that is refreshed at the 1st of every calendar month.

Can I call 1XX number using Tune Talk Prepaid?

Yes, you can. Normal charges for these numbers will apply.

Does this mean no more Pay-Per-Use charges?

Yes! If you have FBI, you will no longer be charged pay-per-use rates if you don’t have any Data Plans.

How do I retrieve my voicemail?

Just dial 13103 to retrieve to your Voicemail.

What are the features of the voicemail service?

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages
If I already have Free Basic Internet (FBI), can I still choose Pay-Per-Use?

No. Users who are enjoying FBI cannot opt for pay-per-use data usage.

Can I cancel my subscription?

No, once subscribed, you will need to wait until reaching end of the validity period.

What happens if I have exhausted my 10GB FBI quota?

Once 10GB FBI is exhausted, you can no longer enjoy data and you will need to subscribe to another Mobile Internet plan to continue to enjoy data.

How do I extend my credit validity?

You can extend your credit validity via the Tune Talk App  OR SMS EXT to 2222.

What happens to my current 1 Year Validity if I switch to Pek Jimat? Will it be forfeited?

No, your 1 Year Validity will not be forfeited if you decide to switch to Tune Talk Pek Jimat.

Will I be notified on my FBI usage limit?

You will also receive an SMS notification from the us when your BI quota usage is at 90% and 100%.

What is the cost to extend my credit validity for one year?
  • RM28 (No Basic Internet) – TuneTalk BUDDIES only
  • Rm 35 (No Basic Internet) – Tune Talk Pek Jimat, Tune Talk Hi-Value, Tune Talk Cun Value, and Tune Talk Value Prepaid
  • RM100 (Comes with 10GB Monthly Basic Internet) – Tune Talk HI-VALUE, Tune Talk CUN VALUE & Tune Talk VALUE only
One year is equivalent to how many days?

365 days.

When will the extended validity start?

The extended validity starts on the very day you receive the confirmation message upon subscription.

How do I check the status or the balance of my quota?

You can check this by dialing *134# (USSD) or send FBI STATUS to 2222 or within the Tune Talk App.

If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

No, your total validity will be 365 days from the day of subscripton. Validity will follow whichever is the longest.

What if I subscribe more than once?

You won’t be able to subscribe more than one time in a year.

Who is eligible for Free Basic Internet?

Free basic internet will be available for new subscribers after 15th January 2019 as well as selected existing subscribers by phases starting from the same mentioned date.

Eligible subscribers will be notified via SMS and you just have to follow the steps provided.

Will my extended validity be automatically renewed every year?

No, you will need to re-subscribe annually 14 days before expired.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

What is Tune Talk’s IVR number?

Tune Talk’s IVR number is 13101

How would I know if my subscription is successful?

You will receive an SMS notification upon subscription.

How do I change my preferred language for IVR?

Follow the steps below to change your preferred language:

  • Dial 13101
  • At the 1st Menu select 1
  • At next Menu, select 5
  • You can then select your preferred language
How do I subscribe to Friends & Family?

You can configure your favourite 10 numbers via:

  • SelfCare – login and click on My Services and select TuneBuddies
  • Or *111# – option 5, Services and option 3, Tune Talk number.
What can I do within Tune Talk’s IVR system?

You can:
Get the account information such as: 

  • Account Balance
  • Account Status
  • The Tariff Plan of your Account
  • Your Mobile and Insurance Policy Number
  • Last Top-Up Details
  • Last Call/SMS Details
  • Status of your Value Added Status
  • Benefits of using Tune Talk’s Prepaid Service
  • Frequently Asked Questions and their Answers

Get the account information such as: 

  • Change IVR Language
  • Top Up your Account
How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Will I be charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

What is Friends & Family?

Friends & Family is Tune Talk latest’s offer where you only pay 10 sen per minute to your ten favourite Tune Talk numbers, anytime of the day.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

Will I be charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

Do you have different rates for different days or time of the day?

No, we do not. Our rates are the same at all times of the day.

How am I charged for my calls?

Your outgoing calls are charged in 60 second blocks.

Example: If you make a call lasting less than 30 seconds, you will be charged for a full 60 seconds and if you make a call that lasts a minute and 47 seconds, you will be charged for two minutes.

Will I be charged for inbound and 1-800 calls?

Your inbound calls will not be charged. Only outbound and 1-800 calls, are charged at your normal airtime rate. You will not be charged long distance for outbound 1-800 numbers.

Do my minutes ever expire?

Yes. Unused minutes do not get rolled over from month to month. Validity period of minutes will expire based on the last value of the top up. View the validity of the Top Up values here.

Upon changing tariffs, what happens to my accumulated Points?

Change of tariffs plans (between TT Buddies and TT Value Prepaid) WILL NOT result in point forfeiture. On the contrary, external change of tariffs (e.g. from Tone Excel to TT Value Prepaid) WILL RESULT in point forfeiture.

Can I transfer my Points to other account?

No, the Tune Talk Points are unique to each mobile number.

What are the criteria for my Loyalty tier?

Your Loyalty tier is decided based on your lifetime Points, which are the Points you have accumulated throughout your stay with Tune Talk. Subscribers with 0 to 1,499 pts will be classified in the Silver tier, while subscribers with more than 1,500 pts will be placed in the Gold tier.

Is there a validity period for my Points?

Yes. As of 31st January 2018, ALL existing Points will have a 5 (Five) year expiry and starting from 1st February 2018, ALL new Points will have a 2 (Two) year expiry.

What are Tune Talk Points?

Tune Talk Points are loyalty points you will earn by reloading via your Tune Talk App and they will be placed into your Tune Talk account.

When can I redeem the #JomEnjoy deals?

Anytime! However, please note that the deals catalogue is not fixed and may change from time to time. If you see a deal that you like, redeem it before it runs out!

What offers are available on #JomEnjoy?

You may find telecommunications and lifestyle deals that are redeemable via Points and/or airtime credit.

I have accidentally swiped right to use the deal, what do I do?

If you are not ready to use it, we advise you to take a screenshot of or copy down the promo code. Once the timer runs out, you may no longer have access to the promo code.

I have just redeemed a deal but it is not showing on the My Rewards page. What do I do?

Our system may take several minutes to validate the transaction. If the deal takes longer than 10 minutes to appear on the My Rewards page, kindly contact our Customer Care for further action.

How can I keep track of my Points redemptions?

You may track all your Points-related transactions in the Points History section in the Loyalty Tiering page in the Tune Talk App.

Upon having issues while using the redeemed deals, who should I be contacting for assistance?

All queries pertaining to post redemption, you should be contacting the particular merchant’s Customer Care which is stated in the terms and conditions of the promotion.

Will there be a confirmation SMS upon successful redemption?

Yes. You will receive a SMS within 5mins.

Can I redeem different data goodies?

Yes, you may. However, be advised only different data goodies can co-exist and be stacked. Redeeming the same data goodies will overwrite the existing data goodie.

Can I transfer my redeemed deals to other mobile numbers?

No. The redemptions are mobile number-specific and are not transferable to other mobile numbers.

How can I check my points balance?

Check your Points balance by dialing *133# or check through the Tune Talk Mobile app.

If I am on the 120GB yearly plan (redeemed via points), and I ran out of data, can I subscribe to other data plans for extra data?

The Goodie works like any data plan and you should avoid subscribing to other data plans as it will override. We recommend activating the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

What If I don’t have enough points to redeem any goodies?

Don’t worry, simply top-up to earn Points. Find out more

Upon termination, what happens to my accumulated Points?

Termination of service will result in forfeiture of all accumulated Points with immediate effect. Once forfeited, the Points cannot be retrieved or transferred to another account.