SIM Card & eSIM
STEP 1: Upon receiving your SIM Card, download the Tune Talk App
STEP 2: Get your Order QR code sent to your email
STEP 3: Select ‘Active SIM’ and ‘Scan your order QR code’
STEP 4: Scan the new SIM card, followed by your MyKad/Passport
STEP 5: Follow the App instructions for face recognition
STEP 6: Your SIM is now activated. Insert your SIM and start using it!
STEP 1: Download the Tune Talk App
STEP 2: Select ‘Active SIM’ and ‘Register this SIM’
STEP 3: Choose your preferred option ‘Switch’ or ‘New Number’
STEP 4: Select ‘physical SIM’
STEP 5: Scan your new SIM card, followed by your MyKad/Passport
STEP 6: Follow the App instructions for face recognition
STEP 7: Your SIM is now activated. Insert your SIM and start using it!
You can try to logging out from the App and re-login. Follow the registration instructions again and if the same issue persists, you can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.
Upon successful SIM registration, your data plan and top up credit will be provisioned into your new mobile number within 2-5 mins.
Screenshot the error message and email us at customer.care@tunetalk.com or Live Chat for further assistance.
You can try to logging out from the app and re-login again. Follow the registration instruction again and if the same issue persists, you can contact our Customer Care at 13100 or 03-2771 7000 or Live Chat for further assistance.