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07 Jun, 2023 Intermittent connectivity in several areas More Info

SIM Card & eSIM

What is upgrade 4G Sim Card?

Upgrade your old sim card with a latest simcard with 4G network (Existing Tunetalk User)

Do I need to make type of payment for upgrade 4G Sim

Yes, need to perform a credit reload minimum of RM30 as shown in form

What is the payment channel for the online reload

Online banking transaction and credit card

Can I do upgrade to 4G Sim without making a credit reload and why do I need to do the credit reload?

No, Credit reload is needed to make sure the new Tunetalk sim card is active status

Is there any deduction or fees involve after reload been made

There is no any deduction on your reload for the 4G Upgrade process and you will receive the full amount of the reload in your new sim except GST charges for passport holders.

How will I receive the Sim card for this

After receive the verification call from Tunetalk, SIM delivery time is estimated at 7 working days (any delay in delivery is subject to Pos Laju’s terms & conditions of delivery). Tunetalk will not be responsible for any damage or lost once the parcel are out from our end.

What I need to do once receive the Sim card?

You may need to call our careline 13100 or 03- 27717000 and inform us that you receive the sim card. Our agent will proceed with the sim card replacement.

Will my credit remain after the Sim replacement

Yes, it will remain as per reload. (Full Amount) Except for passport holder.

How long is the Sim upgrade process?

It will take within 24-48 working hours.

I am a Tone Excel / tone plus user, can I apply for this switch to Tunetalk

I am a Tone Excel / Tone Plus user, can I apply for this switch to Tunetalk.

How many time I can apply for switch To Tunetalk

Per IC you can register up to 10 Sim card.