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23 Feb, 2024 Integration Activity in several areas More Info

SIM Card & eSIM

What is ‘Switch to Tune Talk’?

It means you can maintain your existing number from your current telco while switching (also known as porting) to the Tune Talk network. test

Do I need to make any type of payment to Switch to Tune Talk?

Yes, you will need to make a minimum top up of RM10 or subscribe to a data plan.

Can I pay online?

Yes, you may pay via e-banking, debit or credit cards or major eWallets.

What happens to my regular TAC, OTP and WhatsApp?

No worries! Upon switching, you will be able to receive your TAC and OTPs as usual within 12-48 hours. Your WhatsApp or other chat programs associated with your existing number will also continue to work as usual.
Some chat applications might require you to input an OTP to prove you are still the valid owner of the number.

When will I receive the SIM card?

During puchase, customer will need to key in the correct shipping address and attach a copy of MyKad/Passport for verification purposes. Once the details have been received, Tune Talk will process the order and the delivery will take about 3 to 7 working days.

What should I do upon receiving the SIM card?

After receiving the SIM card, you will need to download the Tune Talk App and self-register your new SIM. Once your registration is succesful, your switch request will be sent automatically. Please reply to the port-out SMS confirmation sent by your current telco within 24 hours to kick-start the switching process. Now you can just sit back, relax, and we will do the rest for you.

How do I check my switch status?

You can SMS or go to your App to monitor the switch status.
For SMS, please send P (Phone number) to 2222
Example: P 0101234567

I am a Tune Excel/Tune Plus user, can I switch to Tune Talk?

Yes, Tune Excel and Tune Plus users can also switch to the latest Tune Talk tariff plans within the Tune Talk App.

How long is the switching process?

The switching process will take about 48 working hours to be completed.

I’ve successfully switched to Tune Talk, but my OTP/TAC/Verification codes aren’t coming in!

Kindly be advised that it might take between 4-48 hours for your switching to be recognized by your providers. Should this take longer than the expected period, you may also contact your providers (banks, ewallets, shopping apps, etc.) to inform them that you have ported into a new telco and request for troubleshooting.

How many numbers can I ‘Switch to Tune Talk’?

You can have up to five SIM cards per MyKad/Passport with Tune Talk, in line with local regulations.