To do a SIM replacement, the new SIM card must be under active status.
These error messages could imply a damaged SIM. However, you can try to troubleshoot as below.
- Try checking for physical damages on the SIM card
- Try removing the SIM card from your phone and reinserting it
- Try the SIM on a different phone and see if you still get the same error messages
If the error messages still appear, it is time to replace your old SIM.
You will need a Pin Unblocking Key (PUK) which is an 8-digit key that can unblock your SIM card. Here are two ways to retrieve your PUK:
Yes, it can.
Upon expiry of the validity period, the customer will have 45 days to perform a top up. If fail to do so, their mobile number or account will be automatically terminated without any further notice.
Once the SIM replacement is completed, your previous credits, Points, validity, and data balance will be carried forward.
*This only applies to Tune Talk Tariff plan
Both new and the old SIM must be registered under the same myKad/Passport.
The data subscription will be forfeited. You are advised to activate the data plan after the SIM replacement has completed.
It will follow the old SIM validity, you are advised to reload your number after the SIM replacement has completed.