What is Epik+ Family?
Epik+ Family is a Tune Talk mobile plan with one Master Line and up to four Supplementary Lines. It includes shared data, unlimited calls, E-Roaming benefits, insurance benefits, and other plan benefits.
Who can subscribe to Epik+ Family?
It is for adult users and is subject to Tune Talk’s eligibility, verification, and system requirements.
How many lines can I have under this plan?
You can have up to five lines in total: one Master Line and up to four Supplementary Lines.
How much is Epik+ Family?
Epik+ Family is RM128 for each 30-day subscription cycle.
How much data do I get?
You get 1200GB shared data. The data is shared between the Master Line and all linked Supplementary Lines.
Are calls included?
Yes. The plan includes unlimited calls, subject to fair usage and Tune Talk’s service limitations.
Can Supplementary Lines use the shared data?
Yes. All linked Supplementary Lines will use the same shared data pool under the Epik+ Family account.
Can each line see the detailed usage of other lines?
No. Users may only view the overall shared data usage. They cannot view detailed usage of other linked lines.
Can a Supplementary Line buy its own separate plan?
No. A Supplementary Line cannot buy or keep a separate plan while linked under Epik+ Family, unless Tune Talk allows it.
Who is responsible for the Supplementary Lines?
The Master Line subscriber is responsible for all linked Supplementary Lines, including usage, renewals, charges, and account management.
Does Epik+ Family include E-Roaming?
Yes. Basic E-Roaming is included under Roam as Home in selected complimentary countries. This feature is coming soon and subject to availability.
How does Basic E-Roaming work?
Basic E-Roaming is part of the Epik+ Family plan for selected complimentary countries, subject to the applicable roaming terms and fair usage limit.
Which countries may be included in Basic E-Roaming?
The selected countries may include Japan, Thailand, Indonesia, Singapore, India, Vietnam, Philippines, South Korea, Saudi Arabia, Cambodia, New Zealand, Australia, and Brunei. The country list may change from time to time.
What if I travel to a country that is not included?
You may need to buy an Additional Country roaming pass for that country.
Can an Additional Country roaming pass be shared?
No. The pass only applies to the line that buys it. It is not shared with the Master Line or other Supplementary Lines.
Does the plan include insurance?
Yes. Epik+ Family may include Personal Accident insurance of up to RM500,000 in total, with RM100,000 reference coverage per person, subject to the insurer’s terms and approval.
Can a Supplementary Line be detached?
Yes. A Supplementary Line may be detached, subject to Tune Talk’s process, verification, and applicable requirements.
Is there a detachment fee?
Yes. A RM10 detachment fee may apply. The detached line may also need to complete KYC and subscribe to an eligible Epik+ plan.
Will unused data be carried forward or refunded?
No. Unused data will not be carried forward. No prorated refund will be given if the service is cancelled, suspended, detached, migrated, or changed before the validity ends, unless Tune Talk decides otherwise.
