The NEW Tune Talk PEK BORNEO Prepaid data plans and passes, hereinafter referred to as “TTBORNEO Plans” are subject to the following terms and conditions:

1. This TTBORNEO Plans terms and conditions (“Terms and Conditions”) shall be supplementary to the Tune Talk Service Subscription(‘Tune Talk Service Subscription Terms and Conditions”) and shall be read together with Tune Talk PEK BORNEO Prepaid Pack terms and conditions (“TTBORNEO Pack Terms and Conditions”) as and when so amended by Tune Talk from time to time. Subscribers who subscribe to any data plans under this TTBORNEO Plans are bound by all the above terms and conditions and any decisions made by Tune Talk shall be final and no further correspondence will be entertained.
2. TTBORNEO Plans shall be made available to those eligible through new registrations between 00:01hrs 23^rd May 2023 (“Effective Date”) to 23:59hrs 31^st January 2024 (“End Date”). These TTBORNEO Plans are valid for all eligible new Tune Talk subscribers (as of 00:01hrs 23^rd May 2023 to 23:59hrs 31^st January 2024) (collectively as “Tune Talk Subscribers”). Eligibility is defined by having the ‘Pek BORNEO’ tariff plan. Eligible Tune Talk subscribers include subscribers who submit their port-in request on or between Effective Date to End date.
3. Previous data plans (including but not limited to plans, freebies or offers under Tune Talk BUDDIES, Tune Talk VALUE, Tune Talk CUN VALUE or Tune Talk HI VALUE plans etc.) is not available for TTBORNEO subscribers, and from the stated Effective Date onwards can only subscribe to all plans enlisted in Clause 4 below including future offers eligible to TTBORNEO pack subscribers.
4. Purchase of TTBORNEO’s Plan(s)
   
   1. Subscribers must have sufficient credit to purchase, repurchase or auto-renew their plans.
   2. TTBORNEO’s plan(s) can be purchased in Active or Grace Period status.In the event of subscriber subscribing to any plan/pass subscription, his/her credit validity will be extendedHowever, if the subscriber’s current credit validity is longer than the validity of the purchased plan, it will not stack and or add to any existing validity.
   3. In the event of subscriber subscribing to any plan/pass subscription, his/her credit validity will be extendedHowever, if the subscriber’s current credit validity is longer than the validity of the purchased plan, it will not stack and or add to any existing validity.
   4. The longest validity for a plan, either current or newly purchased, will prevail regardless of any additional plans purchased by subscriber.Sample scenarios below serve to remove any doubt:
      
      1. If subscriber’s credit is currently valid until 30^th June 2023, and subscriber purchases a Borneo 25 monthly plan (30 days credit validity) on 27^th June 2023, their new credit validity upon successful purchase is 26^th July 2023.
      2. If subscriber’s credit is currently valid until 30^th July 2023 and subscriber purchases a Borneo 25 monthly plan (30 days credit validity) on 27^th June 2023, their new credit validity is maintained at 30^th July 2023.
   5. Upon expiry of plans, no quotas (data, voice, SMS) or any balance thereof will be carried forward.
   6. All validities are denoted in days which includes day of subscription and is based on a daily basis beginning 00:00 to 23:59 Malaysian Time (GMT +8). Plans will expire or renew at 23:59hrs at the end of the respective plan’s/pass’s validity.
   7. General mechanics of Plan Types:
      
      1. Subscribers can only have one (1) active Mobile Internet (“MI”) plan at a time. If subscriber subscribes to the same or different MI Plan while still on an active MI plan, the new MI plan will override the current active plan and all balance data or voice quota on the current active plan will be forfeited. Subscribers are advised to check and confirm current active data plan before making any new MI plan subscriptions.
      2. However other bonus plans/passes, and boosters can coexist with an active Mobile Internet (“MI”) plan.
      3. It is not necessary for subscribers to have an active MI plan to purchase bonus plans. However, to purchase boosters, subscribers need to have an active and eligible Mobile Internet (“MI”) plan.
      4. Repurchasing the same bonus plan will override any existing quota of the same bonus. However, subscribers can subscribe to different bonus plans at the same time. The usage of multiple bonus plans is based on the prioritisation as per table in Clause 7.
      5. Subscribers who have active boosters can only purchase the similar booster after 75% of the booster quota have been utilised and will override the existing active booster.
         
         • For removal of doubt, a subscriber who has an active B10 booster and utilised 8.2GB/10.0GB (82% utilisation of booster) and purchases another B10 booster, he will only have a total of 10.0GB from the newly purchased booster quota.
      6. Subscribers can purchase different boosters within eligible MIs, wherever applicable.
      7. Bonus plans and booster not be automatically renewed.
      8. Upon purchase of plans or passes, the subscription fee will be deducted from available Tune Talk credit or other available forms of payment.
   8. Plan
      
      1. Borneo 25 Monthly Plan (“Borneo25P”) promotional plan
         
         1. Tune Talk Subscribers can subscribe to the Borneo25P plan at a promotional price of RM20.00 and provides unlimited and shareable base data quota at speed of up to 3Mbps, unlimited non-shareable data for ‘Connect’ Apps and unlimited voice calls to all networks (subject to the Fair Usage Policy).
            
            1. In line with Tune Talk’s Fair Usage Policy, unlimited data usage will be reduced to 512kbps speeds and will not be shareable upon reaching 30GB of base data quota data usage.
            2. Connect data is only applicable for text, images, videos, voice/video calls etc. posted and/or viewed within WhatsApp, WeChat and Google Maps. However, shared links (articles, YouTube videos, items from other sources that are not within the list above), will utilise data quota from the Call Plan’s base data quota or other active data plans including basic internet.
               
               • All Voice calls or Video calls made with other apps will utilize base data quota or basic internet (for those without data plans or freebies).
               • Unlimited quota for Connect Apps is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot). Connect Apps quota is subject to Fair Usage Policy (limited to 50GB and speeds of up to 3Mbps). Upon reaching the Fair Usage Policy threshold, other data buckets (including but not limited to the base quota) will be utilised.
         2. Borneo25P is valid for 30 days and will be automatically renewed by default (this can be turned off within the Tune Talk App) after expiry, provided that there is sufficient credit balance in your Tune Talk mobile number or other registered forms of payment.
         3. All unlimited quotas (unless otherwise stated) are subjected to the Tune Talk’s Fair Usage Policies.
   9. Booster Add-on
      
      1. B3 Booster
         
         • The B3 Data Booster (B3) is available for Borneo25P plan. It is priced at RM3.00 and follows the validity of the main plan. It comes with 1.5GB data and follows the speed and hotspot policy of the main MI plan
      2. B10 Booster
         
         • The B10 Data Booster (B10) is available for Borneo25P plan. It is priced at RM10.00 and follows the validity of the main plan. It comes with 10GB data and follows the speed and hotspot policy of the main MI plan.
5. For all plans purchased, validity will start on the day of purchase and will expire at midnight (11:59pm) on the day of expiry.
6. Auto-renewals are processed between 00:01am midnight to 01:30am the day after the plan expires. Subscribers are advised to not attempt to add or renew your plan within this time period to avoid accidental double charging. In the event that the subscriber has insufficient balance to be auto-renewed, the subscription will be deactivated. To enjoy the data plan again, subscriber may reload and re-subscribe.
7. Multiple Data Buckets usage prioritisation.
   In the case of multiple active data plans, utilization will be based on the below table:
   Priorities are sorted by highest (1) to lowest (9)

   Priority	Type of Data Plan	Type	Selected examples
   1	Pre-registered SIM Data	Bonus	–
   2	Unlimited Data passes	Bonus	Connect Apps
   3	New SIM	Bonus	Welcome 1GB
   4	Freebies/Goodies Data Plan Bonus	Bonus	–
   5	Promotions	Bonus	–
   6	Video Streaming Quota	Bonus	–
   7	Data Plan Boosters	Bonus	1.5GB Booster, 10GB Booster
   8	Data Plans	MI Plans	Borneo25, Borneo25P
   9	Free Basic Internet	BI	BI512, BI256

8. All prices mentioned in Clause 4 and Clause 5 excludes Sales & Services Tax (“SST”). SST will be charged to non-Malaysian’s subscribers (registered with Passport) for any purchases via non-credit forms of payment (e.g. credit or debit card).
9. Calls to premium/special numbers (including but not exclusive to 1-300 and 1-800 numbers) will incur charges as per applicable rates.
10. All unused data balances will be forfeited as per abovementioned terms and conditions pertaining validity and Tune Talk shall not be obligated for any refunds made by Subscribers.
11. Tune Talk reserves the right at any time without liability to suspend or terminate the service, plans, data, voice or call subscriptions if Tune Talk has reasonable ground that you are in violation of the applicable Terms and Conditions.
12. All queries pertaining to the above Plans should be directed to Tune Talk’s Customer Care by Live Chat, calling 13100 or 03-2771 7000 (non-Tune Talk or overseas) from 8am to 10pm daily.
13. Where the terms & conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail. Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders, and words applicable to natural persons include references to a firm, body corporate or unincorporated, association or an authority, and vice versa.
14. The law governing this Terms and Conditions shall be the law of Malaysia
15. Tune Talk reserves the right to amend the Terms and Conditions or Fair Usage Policy at any time, without prior notice.
16. The subscriber’s personal information is subject to the Personal Data Protection Act, 2010 requirements and governed by Tune Talk’s Privacy Policy. Kindly refer to the LINK for detailed information and understanding of the scope of the privacy policy therein.