Terms and Conditions (T&Cs)

These Terms and Conditions (“Terms”) govern the subscription and use of the Tune Talk Epik+ Family Safe service (“Epik+ Family Safe” or “Service”) provided by Tune Talk Sdn. Bhd. (“Tune Talk”, “we”, “us”, or “our”). By subscribing to or using Epik+ Family Safe, you agree to be bound by these Terms.

Service Description
1. Epik+ Family Safe is a family mobile plan that allows one (1) principal subscriber to maintain a family arrangement under one Parent Line together with up to four (4) linked Child Lines.
2. The Service includes shared mobile benefits, calls, E-Roaming benefit, insurance benefit, and family safety features, including parental control functions that allow the Parent Line holder to manage internet access and protection settings for each Child Line.
3. The Service is offered on a 30-day validity basis unless otherwise stated by Tune Talk.
Eligibility
1. The Service is open to all existing and new Tune Talk subscribers who successfully subscribe through the Tune Talk App.
2. The principal subscriber under the Service shall be the Parent Line holder and shall be responsible for Epik+ Family Safe through channels authorized by Tune Talk.
3. Subject to Tune Talk’s prevailing requirements, a subscriber may register under the same tariff with another authorized dealer using the same NRIC or other accepted identification document, provided all applicable verification and eligibility conditions are met.
4. Tune Talk reserves the right to verify eligibility and to approve, reject, suspend, or terminate any subscription, registration, or linked line request at its sole discretion.

Plan Structure, Pricing and Benefits

Epik+ Family Safe consists of one (1) Parent Line and up to four (4) Child Lines, subject to the subscribed package tier.

The current plan structure is as follows:

Item	2 Lines (1+1)	3 Lines (1+2)	4 Lines (1+3)	5 Lines (1+4)
Monthly Charges	RM80	RM100	RM120	RM140
Data	700GB shared family quota
Calls	Unlimited Calls
E-Roaming Benefit (Coming Soon)	Included, subject to 2GB/day roaming FUP

The first Child Line is included within the base package. Each additional Child Line shall be charged at RM20 per line, or such other amount as may be determined by Tune Talk from time to time.
The Parent Line holder may add up to a maximum of four (4) Child Lines per registered identity, subject to Tune Talk’s verification and system eligibility rules.

The Service may include the following additional benefits, subject always to Tune Talk’s prevailing offer and applicable terms:

Benefit	Description
Validity	30 days
E-Roaming Benefit (coming soon)	Roam As Home in selected complimentary countries, subject to 2GB/day roaming FUP
Additional Country Roaming	Available as a paid roaming access add-on for selected countries
Personal Accident Insurance	Up to RM500,000 total, capped at RM100,000 per person, subject to applicable terms

All benefits, quota, usage treatment, destination coverage, and entitlements are subject to Tune Talk’s prevailing terms, fair usage rules, partner availability, and service limitations.

E-Roaming Benefit
1. Epik+ Family Safe includes Basic E-Roaming under the Roam As Home concept, subject to Tune Talk’s prevailing roaming terms, supported destinations, partner network availability, and system capability.
2. Under Roam As Home, eligible roaming usage will be deducted from the subscriber’s existing Epik+ Family Safe shared data quota, subject to the applicable daily roaming Fair Usage Policy.
3. The Basic E-Roaming benefit is available in selected complimentary countries as determined by Tune Talk from time to time.
4. The Basic E-Roaming benefit is subject to a roaming Fair Usage Policy of 2GB per day, or such other limit as may be imposed by Tune Talk or its international roaming partners from time to time.
5. The selected complimentary countries may include Japan, Thailand, Indonesia, Singapore, India, Vietnam, Philippines, South Korea, Saudi Arabia, Cambodia, New Zealand, Australia, and Brunei.
6. For countries outside the selected complimentary countries, the Parent Line holder may be required to purchase the relevant Additional Country roaming access add-on, subject to the applicable price, validity, and terms displayed at the point of purchase.
7. The Additional Country roaming access add-on allows access to roaming services in the selected country only. Any eligible roaming data usage will continue to be deducted from the existing Epik+ Family Safe shared data quota and remains subject to the applicable 2GB/day roaming Fair Usage Policy.
8. Roaming coverage, speed, service quality, network availability, and access may vary depending on the destination country, overseas network operator, device compatibility, local regulations, and any restrictions imposed by Tune Talk’s roaming partners.
9. Tune Talk reserves the right to determine, revise, suspend, substitute, remove, or withdraw any roaming country, roaming benefit, roaming quota, price, partner network, or related feature at any time, with or without prior notice.
Subscription, Payment and Renewal
1. Subscription to the Service shall be subject to the applicable charges imposed by Tune Talk for the selected package tier.
2. Accepted payment methods may include credit card, debit card, Touch ’n Go auto debit, and any other payment methods approved by Tune Talk from time to time.
3. Auto-renewal shall be turned on by default upon subscription. By subscribing, you authorize Tune Talk to charge the applicable recurring fees using your selected payment method.
4. Renewal charges shall be based on the active package tier and the total number of active linked lines under the Service at the time of renewal, including additional Child Lines where applicable.
5. If payment or renewal fails for any reason, Tune Talk may suspend, restrict, downgrade, or terminate the Service or any part thereof without prior notice.
6. All payments made are non-refundable unless otherwise stated by Tune Talk or required by law.
7. No prorated refund, rebate, credit, or compensation will be provided for any unused portion of the Service if the Service is terminated, cancelled, suspended, detached, migrated, or changed before the end of the validity period, unless otherwise determined by Tune Talk or required by law.
Shared Data, Calls and Usage Monitoring
1. All Child Lines under Epik+ Family Safe shall use the shared family data pool and shared family call entitlement under the subscribed package.
2. Roaming data usage under Roam As Home will be deducted from the existing shared family data quota and is subject to the applicable daily roaming Fair Usage Policy.
3. Usage monitoring for the Service shall be available through the Tune Talk App via the Parent Line account only, subject to system availability.
4. Tune Talk does not guarantee the timeliness, completeness, or accuracy of displayed usage information, which may be subject to delay, synchronization timing, or system processing limitations.
5. All usage is subject to fair usage and shall be for normal personal use only. Tune Talk may manage, restrict, suspend, or limit the Service if usage is excessive, abnormal, abusive, commercial, or affects network performance or service quality.
6. Any unused data quota under Epik+ Family Safe will not be carried forward to the next subscription cycle and will be forfeited upon expiry of the current validity period.
Child Line Access and Restrictions
1. Child Lines under Epik+ Family Safe are maintained under the Parent Line’s management structure.
2. Child Line users shall not be entitled to independently log in to the Tune Talk App while the line remains linked under the Service.
3. Child Lines shall not be entitled to independently purchase a separate plan while such line remains linked under the Service.
4. Any Additional Country roaming access add-on, where available, must be purchased or managed through the Parent Line account, unless otherwise permitted by Tune Talk.
5. Any line that wishes to subscribe independently must first be detached from the Service and complete such verification, migration, and plan subscription steps as required by Tune Talk.

Parent Line Management Right

Subject to system availability, the Parent Line holder may manage linked Child Line through the Tune Talk App, including:

Parent Line Action	Availability
Add Child Line	Subject to verification and eligibility
Remove Child Line	Subject to applicable conditions
Fully block internet access	Subject to system availability
Restore internet access	Subject to system availability
Select or change protection level	Subject to cooling-off period, if applicable
Edit Child Line name	Subject to naming rules
Purchase or manage Additional Country roaming access add-on	Subject to supported countries, charges, and system availability

The Parent Line holder is solely responsible for all actions, settings, requests, and charges applied to the linked Child Lines.
Tune Talk may impose verification, cooling-off, technical, payment, and operational conditions on any such action.

Adding Child Lines
1. A Child Line may be added by the Parent Line holder in accordance with the registration, verification, and payment flow made available by Tune Talk.
2. The addition of a Child Line may require submission of supporting identification or verification documents, including child identification documents where required by Tune Talk.
3. The first Child Line is included in the base package. Each subsequent Child Line added shall be subject to an additional fee of RM20 per line, or such other fee as Tune Talk may determine from it, from time to time.
4. Tune Talk reserves the right to accept, reject, delay, or cancel any Child Line addition where eligibility, verification, payment, or system requirements are not met.

Parental Control Features

A key feature of Epik+ Family Safe is its parental control functionality, which allows the Parent Line holder to manage internet accessibility and protection settings for each Child Line.
Subject to system availability, the Parent Line holder may for each Child Line:
1. Fully block internet access; or
2. Allow internet access to a selected protection level.
The available protection levels may include:
1. High Protection.
2. Medium Protection; and
3. Low Protection, or
4. Such other protection levels as Tune Talk may be made available from time to time.
The protection levels are intended to provide different levels of browsing restriction and content filtering.

For ease of reference, the protection level positioning is generally as follows:

Protection Level	Typical Positioning	Intended Age Reference
High Protection	Strict, limited access	Best for ages 12 and below
Medium Protection	Filters mature, high-risk content	Best for ages 13-16
Low Protection	Essential security with broader browsing	Best for ages 17+

Depending on the selected protection level, the treatment may generally operate as follows:

Protection Level	Block / Restricts	Allows
High Protection	Mature or risky content, social media, chat, forums, videos, games, ads, and unknown sites	Approved educational, government, and kid-safe website
Medium Protection	Adult or mature content, violence, weapons, substances, gambling, dating, scams, malware, risky downloads, chat, and forums	Social media, education, news, shopping, and general browsing
Low Protection	Scams, phishing, malware, adult content, and bypass tools	Social media, videos, games, forums, and general browsing

The exact categories blocked, restricted, filtered, or allowed under each protection level shall be as configured by Tune Talk from time to time and may be updated without prior notice.
The Parent Line holder may change the protection level for a Child Line, subject to any applicable cooling-off period. At present, changes may be subject to a 10-minute cooling-off period before another change can be made.
Tune Talk does not guarantee that any parental control, protection level, filtering, or internet blocking feature will be fully effective, uninterrupted, error-free, or able to block all content, websites, platforms, applications, or online risks.
Tune Talk shall not be liable for any content accessed, blocked, delayed, or made unavailable as a result of the use, misuse, non-use, or limitation of any parental control setting or protection level.

Edit Child Name
1. The Parent Line holder may edit the Child Line name shown within the account management interface, subject to system availability.
2. The Child Line name may be limited to 30 characters and may consist of letters and numbers only, subject to Tune Talk’s prevailing system rules.
3. Tune Talk reserves the right to reject, remove, or amend any name entry that is inappropriate, misleading, offensive, unlawful, or technically unsupported.

Removal, Detachment, and Port-Out

Removal or detachment of a Child Line must be initiated through the Parent Line account, subject to Tune Talk’s prevailing rules and verification requirements.
Where a Child Line user reaches 18 years of age or above and wishes to maintain an individual line, the applicable detachment, eKYC, plan selection, and payment process shall apply.
A RM10 detachment fee shall apply, or such other fees as Tune Talk may determine from time to time.
Upon detachment, the line must subscribe to an eligible Tune Talk Epik Plan as specified by Tune Talk at the relevant time. The currently indicated eligible plans may include Epik+ 28, Epik+ 35, or Epik+ 50, subject to change by Tune Talk.
A line under Epik+ Family Safe must first be detached from the Service and be placed under an eligible Tune Talk Epik+ Plan before any port-out request may be processed.

For ease of reference, the detachment treatment is generally as follows:

Scenario	Treatment
Child turns 18 or above and wants own line	Detach, complete eKYC, subscribe to eligible Epik plan, pay detachment fee
Parents want to remove Child Line	Removal subject to applicable verification and Tune Talk process
Line wants to port out	Must first detach from Epik+ Family Safe and move to eligible Epik+ Plan

SIM Replacement
1. SIM replacement for a Child Line may be requested through the Parent Line account, subject to Tune Talk’s prevailing process, verification requirement, and system support.
2. Tune Talk reserves the right to require additional verification or supporting information before processing any SIM replacement request.
Suspension, Restriction and Termination
1. Tune Talk may suspend, restrict, vary, or terminate the Service or any part thereof, with or without prior notice, if:
  1. You breach these Terms;
  2. Payment or renewal fails;
  3. Any eligibility requirement is no longer met;
  4. Misuse, fraud, abuse, or suspicious activity is detected; or
  5. Such action is necessary for legal, regulatory, technical, security, or operational reasons.
2. Upon suspension or termination, any linked benefits, entitlements, or Child Line features under the Service may be withdrawn, suspended, or forfeited without compensation.
Disclaimer
1. The Service is provided on an “as is” and “as available” basis
2. Tune Talk does not guarantee uninterrupted or error-free availability of the Service, the Tune Talk App, roaming benefits, parental control features, or any family management feature.
3. To the fullest extent permitted by law, Tune Talk disclaims all warranties, whether express or implied, including implied warranties of merchantability, satisfactory quality, non-infringement, or fitness for a particular purpose.
4. Tune Talk shall not be liable for any loss, damage, cost, or inconvenience arising from service interruption, technical limitation, failed filtering, blocked access, app unavailability, usage display delay, or reliance on the parental control and family management features.
Personal Data
1. By subscribing to and using the Service, you consent to the collection, use, disclosure, and processing of your personal data in accordance with Tune Talk’s Privacy Notice and applicable laws.
2. Where Child Line management, parental control, verification, and account visibility features are involved, you acknowledge that relevant account and service information may be processed as necessary to enable the Service.
Changes to the Service and Terms
1. Tune Talk reserves the right at any time to modify, vary, withdraw, suspend, replace, or discontinue the Service or any of its features, pricing, line structure, benefits, or eligibility requirements.
2. Tune Talk also reserves the right to amend these Terms at any time by publishing the updated version through the Tune Talk App, website, or other official channel.
3. Your continued use of the Service after any such change shall constitute acceptance of the updated Terms.
Governing Law
1. These Terms shall be governed by and construed in accordance with the laws of Malaysia.
2. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.